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Power up Your Productivity to Drive Experience Improvement

InMoment XI

Elevating Customer Experience Through Strategic Productivity Insights In a recent workshop conducted at the XI Forum 2023 in London by industry experts Simon Fraser, VP, Insights and Consultancy at InMoment, and Simon Hedaux, Founder of Rethink Productivity , the focus was on enhancing productivity to drive experience improvement within businesses.

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Customer-Centric Culture Barriers and Ways to Address Them

Experience Investigators by 360Connext

“We believe in a customer-centric culture!” “Our You or maybe your organization may have adopted similar mottos or share the term “customer-centric culture” as a guiding principle. And if we’re talking about creating a CULTURE around this idea, then that means we have to determine what makes up a culture in the first place.

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5 Things We Learned from EMEA Customer Experience Experts at XI Forum Europe

InMoment XI

After nine EMEA customer experience experts, 200+ delegates, eight workshops, and hours of fun and networking at the colourful evening reception, it’s safe to say the XI Forum Europe was a success! 1: Managing Experiences Is Not Enough—The Future Is Experience Improvement. 5 Pieces of Advice from Our EMEA Customer Experience Experts.

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How Aegon Is Reaping the Benefits of Customer Centricity

InMoment XI

At Forrester CX EMEA, we heard from InMoment client Aegon, a Dutch public company for life insurance, pensions, and asset management. The programme reaches all parts of the business through online learning, customer talks, animated games and cartoons, podcasts, skills workshops, topic masterclasses, and more. Check out this video!

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11 Articles You Need to Read About Today’s Employee and EX Landscape

InMoment XI

The employee landscape is undergoing dramatic and rapid change, with a heightened emphasis on emotional drivers and connection to the employer’s culture. Diagnosing and Improving Employee Connection to Company Culture. Connect Employees to Customer Culture. Read Article. These perceived shortcomings can be reversed.

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The Five Rules for Affecting Real Culture Change

Beyond Philosophy

You can have a great philosophy, deliberate strategy, and cunning tactics to inspire customer-driven growth, but if you don’t change your culture, they won’t work. Changing the culture within your organization is vital if you want to deliver a Customer Experience that fosters customer loyalty and retention.

Culture 167
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AI & Culture

Martin Hill-Wilson

A little over a year ago I started thinking about the way AI will change organisational culture and day to day operations. Framed as an introductory workshop this is how I envisaged the conversation kicking off. AI impacts organisational culture by democratising access to real-time insight.

Culture 52