Experience Investigators by 360Connext

APRIL 23, 2024

Then consider how to intentionally design and execute on customer journey improvements, internal process design, and employee engagement efforts to move the organization closer to those goals. This means we need to involve and engage stakeholders, leaders, frontline employees, and customers in everything we do.

ROI 260

ROI CEM Net Promoter Score Customer Experience 260

Gainsight

MARCH 8, 2023

Today, financial leadership is transforming once again. Gainsight CEO Nick Mehta champions a concept known as “ human-first leadership.” In recent months, I’ve realized that to overcome the challenges we now face, we need a new evolution in financial leadership: the rise of the human-first CFO. Look in the mirror.

Leadership 52

Leadership Financial Conference Communication 52

Experience Investigators by 360Connext

DECEMBER 15, 2023

But proactively and intentionally designing and delivering a positive customer experience is all about leadership. It’s part of their internal communications and employee engagement rhythm. Combine this with a customer experience champion program within your organization and watch culture really shift.

Communication 304

Communication Tips Customer Journeys Customer Experience 304

One Millimeter Mindset

DECEMBER 3, 2020

Are you prepared to have HR leadership conversations which reinforce yesterday and today? How will your own HR leadership conversations qualify and quantify the value of change? And continue building a culture of HR leadership conversations. Engage me to present a One Millimeter Mindset program! Are you listening?

Leadership 86

Leadership Innovation Resources Culture 86

SurveySensum

AUGUST 25, 2023

What came first: the engaged employee, or the happy customer? This dynamic relationship, often influenced by a CSAT platform , can significantly shape the outcome So today, let’s look at the human side of strategy: How does employee engagement impact customer satisfaction , and how can you benefit from this interaction?

Employee Engagement 52

Employee Engagement Customer Satisfaction Engagement Loyalty 52

AWS Machine Learning

JANUARY 13, 2023

With programs such as ParsonsX, Parsons’s digital transformation initiative, and – ‘The Guild,’ – an employee-focused community, Parsons strives to be an employer of choice and engages its employees in career development programs year-round to create a workforce of the future.

Transportation 85

Transportation Leadership Training Innovation 85

CSM Magazine

NOVEMBER 8, 2021

The truth is, leadership skills are important for everyone, not only CEOs and visionaries. Having to start your leadership development in college is both an asset and a problem. What should you do to enhance your leadership skills, and how to find your style? Attend Classes Related to Leadership and Management.

Leadership 52

Leadership Tips Communication Groups 52

One Millimeter Mindset

OCTOBER 24, 2018

Does our organization engage in a couch potato storytelling culture? A couch potato storytelling culture is self-focused. A couch potato storytelling culture emphasizes drama over minor skirmishes. And that strategy reinforces the flaws in our coach potato storytelling culture. We know the plot. End of story.

Culture 71

Culture Course Leadership Strategy 71

Lumoa

MAY 5, 2022

Developing CX leadership requires collaboration and communication with customers, employees, and partners. In addition, you must have employees who are committed to creating a good performance culture. Turn words into concrete actions and build a CX culture with committed people throughout the business.

Strategy 277

Strategy Customer Experience How To Analysis 277

ijgolding

JUNE 9, 2015

However, for a business to most effectively leverage the competencies of CXPs, it is vital that they are supported by a critical and powerful ingredient – transformational leadership. An organisations approach to Customer Experience will live or die on the strength of transformational leadership. A customer-centric organisation.

Customer Experience Professionals 120

Customer Experience Professionals Leadership Customer Experience Effort Score 120

Experience Investigators by 360Connext

FEBRUARY 3, 2020

According to a study by Happier : Only 30% of American employees feel engaged at work and those who aren’t engaged are more likely to miss work, negatively influence their co-workers, and drive customers away. Many other studies show that happy, engaged employees perform better and stick around longer. On-site CX Workshops.

Training 197

Training Course How To Healthcare 197

Customer Bliss

MAY 31, 2018

The pillars he created were: strategy, customer understanding, design, KPI, governance, and culture/people engagement. During this time, Antonio and his team crafted internal seminars and workshops based on 3 messages : What is customer experience? Get a Real-Time View of Customer Chats and E-mails. Why is it important?

B2B 107

B2B Industry Leadership Conference 107

Kristina Evey

MAY 15, 2018

The core values are the solid foundational building blocks on which your culture is built. Just as your culture should only be able to describe your company alone, the Core Values follow the same idea. So don’t include the ones that come standard with every other “Core Values Workshop” mindset. Let’s assume those as a given.

Customer Experience 231

Customer Experience Culture Leadership Customers 231

AWS Machine Learning

MAY 9, 2024

This includes guiding practitioners to define the CoE mission, forming a leadership team, integrating ethical guidelines, qualification and prioritization of use cases, upskilling of teams, implementing governance, creating infrastructure, embedding security, and enabling operational excellence.

Government 97

Government Policies Guidelines Leadership 97

delighted

OCTOBER 17, 2023

This feedback then allows you to pinpoint problems, take data-driven action, and make a positive impact on company culture and employee happiness. By surveying employees, employers can measure employee engagement and find out why team members might not be as engaged as they used to be. Increasing employee performance.

Survey 80

Survey Tips How To Net Promoter Score 80

Experience Investigators by 360Connext

JUNE 23, 2020

When we talk about building a ‘culture of empathy,’ we mean one focused on understanding the experience of others. This meant that when employees engaged with one another, they were empowered to positively reinforce active listening behaviors. And better yet, it was part of the overall culture. Misery comparison.

Exercises 214

Exercises Culture Employee Engagement Customers 214

COPC

OCTOBER 16, 2023

These differences influence how individuals perceive and approach work — understanding them is vital for effective leadership and organizational growth. During the pandemic, leadership had to adapt to remote work arrangements. This generational divide contributes to the ongoing debate about where work should take place.

Leadership 96

Leadership Transportation Culture Contact Center 96

Qualtrics

MAY 2, 2019

In November, Qualtrics’ Women’s Leadership Development (WLD), the employee resource group that helps drive gender parity, announced that the group was going to be involved in the SheTech Explorer Day this April. When they’re not exploring the TechZone, they’re able to take part in various workshops. What is SheTech? Lead Like a Boss.

Leadership 40

Leadership Groups Industry Feedback 40

One Millimeter Mindset

NOVEMBER 17, 2021

Then engage me to present a One Millimeter Mindset program! Change Agent | Collaboration Catalyst | Complex Problem Solver | Professional Innovation | Cross Functional Leadership | Speaker, Consultant, Coach, Author |. Instead, let your creativity, critical thinking, and leadership skills co-develop together, one millimeter at a time.

Leadership 91

Leadership Innovation Meeting Loyalty 91

Beyond Philosophy

DECEMBER 14, 2015

CMC, is Thought Leadership Principal for Beyond Philosophy. For both inspiration and answers regarding the best and most effective approaches to apply, I turned to trailblazing ideas of the two “Fathers of Servant Leadership”, Max De Pree and Robert Greenleaf. He established the De Pree Center for Leadership in 1996. Scott Peck.

Leadership 60

Leadership Customer Centricity Airlines Hotels 60

One Millimeter Mindset

DECEMBER 8, 2020

My role as a skeptical critical thinker and facilitator for intentional innovation allows me to help individuals and teams grow their cross-functional leadership voices. However, these are not easy conversations to have, especially on teams and in cultures where specific roles are ingrained. Delivered virtually or in-person.

Innovation 115

Innovation Leadership Meeting Groups 115

Beyond Philosophy

AUGUST 13, 2015

CMC, is Thought Leadership Principal for Beyond Philosophy. For both inspiration and answers regarding the best and most effective approaches to apply, I turned to trailblazing ideas of the two “Fathers of Servant Leadership”, Max De Pree and Robert Greenleaf. He established the De Pree Center for Leadership in 1996. Scott Peck.

Leadership 60

Leadership Customer Centricity Airlines Hotels 60

ECXO

OCTOBER 5, 2023

Experience Management Maturity Price: € 415 EUR Description: Learn how to generate indisputable ROI and internal engagement through modernized approaches to customer, partner, and employee experience Metrics & Analytics, Design & Efficiencies, Culture & Accountability, VoX & Intelligence, and Strategy.

ROI 52

ROI Video Government Leadership 52

BlueOcean

DECEMBER 13, 2022

Returning to the example of Nordstrom’s Nordy Club, rewards include free alterations, lifestyle workshops, style events, and more—great examples of how a brand is going deeper to offer more than just points-based discounts. Will you have senior leadership involved in your account?

Loyalty Programs 177

Loyalty Programs Loyalty Social Media Rewards Programs 177

Michelli Experience

MAY 18, 2016

In addition to three topics I typically talk and consult about (customer experience, leadership, and culture), in every setting one word kept coming up – Millennials! Most leaders and frontline workers are trying to determine what it takes to engage Millenials (the group born somewhere between 1980 and 1996).

Competitive Advantage 113

Competitive Advantage How To Employee Engagement Study 113

One Millimeter Mindset

JANUARY 14, 2021

The concept and execution of managing for innovation is a hot topic in my keynotes, workshops and coaching. Engage me to present a One Millimeter Mindset program! She helps people, teams and organizations make hard calls when designing products, services, careers and cultures. Delivered virtually or in-person. Contact me here.

Innovation 91

Innovation Management Leadership Meeting 91

One Millimeter Mindset

JANUARY 21, 2021

When I work with individuals and teams to build their cross-functional leadership skills, we address everything of value which is overlooked in “doing” their jobs. Contact me here to discover how to build your cross-functional networking and leadership skills. Engage me to present a One Millimeter Mindset program!

Leadership 81

Leadership Return on Investment Innovation Groups 81

One Millimeter Mindset

DECEMBER 15, 2021

First, consider that these solutions and outcomes may not be aligned with what your organization’s culture (and strategy) currently support. Change Agent | Collaboration Catalyst | Complex Problem Solver | Professional Innovation | Cross Functional Leadership | Speaker, Consultant, Coach, Author |. Delivered virtually or in-person.

Innovation 90

Innovation B2C Course Leadership 90

Experience Investigators by 360Connext

FEBRUARY 9, 2021

70% of consumers with high emotional engagement spend up to two times or more on brands they are loyal to , according to a study by Cap Gemini. You have to then assign budgets, resources to develop processes, systems and overall cultural changes to actually make it happen. Loyal customers are more valuable to your brand.

Customer Experience 261

Customer Experience Effort Score Net Promoter Score Culture 261

One Millimeter Mindset

SEPTEMBER 10, 2020

Shared conversations around professional overwhelm and exhaustion – like the one you and I are having today – are key elements leadership. A leadership focus recognizing our greatest strengths arrive in those one millimeter moments which find us when we least expect them to. Socially distanced, of course. Can you feel it too?

Leadership 89

Leadership Course Meeting Communication 89

Customer Bliss

DECEMBER 4, 2018

2: Work on how much you engage inside the organization. ” #CustomerExperience #WomenLeaders #CCO #customer #businessleadership #business #womanpreneur #makemomproud #CX #Entrepreneur #leadership. ” [Learn more about cutting down on the fine print in your paperwork, in this recent blog post.]. #2: Do you trust your partners?

Chief Customer Officer 185

Chief Customer Officer Video Leadership Course 185

One Millimeter Mindset

FEBRUARY 4, 2021

Engage me to present a One Millimeter Mindset program! Babette Ten Haken | Change Catalyst | Purpose-Driven Professional Innovation | Cross-Functional Team Leadership | Trust-Based Client Retention | In Person & Virtual Speaker, Consultant, Coach, Author |. Planning your next team, corporate or association meeting? Contact me here.

Leadership 81

Leadership Innovation Consulting ROI 81

One Millimeter Mindset

AUGUST 25, 2021

You and I operate according to a series to basic assumptions which are part of the culture of our professional disciplines. In speaking to, conducting workshops for, and coaching professionals like you, the most common professional assumptions shared with me are listed, below. Then engage me to present a One Millimeter Mindset program!

Course 106

Course Culture Leadership Innovation 106

Experience Investigators by 360Connext

NOVEMBER 26, 2019

But many of the businesses who partner with me via speaking, workshops or consulting are already operating at 110% capacity. Employees get burned out on constant complaints or commands from leadership. Customer-centric culture is all about being proactive. There is a Wall of Fame with each winner’s picture.

Customer Focused 208

Customer Focused Customer Centricity Call Center Communication 208

Up Your Service

JANUARY 22, 2018

The most common question we hear when launching service excellence training programs inside large organizations is: “Do leaders really need to attend these workshops?”. And here is why: All leaders must become advocates for the culture and fluent articulators in the new language of service. Have them to lead the workshops.

Training 61

Training Culture Leadership Tools 61

Customers That Stick

OCTOBER 2, 2014

Kate Nasser, The People Skills Coach™ , is a smart, energizing, experienced speaker, coach, and workshop leader. Her work in customer experience, employee engagement, leadership, teamwork, transforms how people think, act, and interact. Leaders’ people skills inspire and engage or de-motivate the teams.

Customer Service Training 152

Customer Service Training Government Training Employee Engagement 152

ClearAction

OCTOBER 25, 2022

We aimed from the start to align every work group with customers’ priorities, engage every group in improving CX efficiency and effectiveness, and embed customer-focus in running our business. Interestingly, every digitalization study reveals that primary success factors are cultural. Learn More. Learn More. Learn More.

Customer Journeys 71

Customer Journeys Sports Study Leadership 71