Gainsight

OCTOBER 10, 2023

Measurement: Instead of sifting through reporting, AI tools will show relevant metrics on learner-level engagement and content impact. Workflow automation: AI will show information about a customer’s learning and assign relevant courses. As a customer, how would you report back about the experience? Here’s one use case.

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Course How To Healthcare Transportation 52

SurveyGizmo

APRIL 30, 2021

Eight New Classes Make Meaningful Reporting Easy. Regardless of how much work and thought went into your project setup and launch, all that effort could fall flat without effective analysis and reports. Fortunately, Alchemer offers excellent reporting capabilities that often get overlooked. Course 1: The Standard Report.

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Report Data Course Analysis 98

Clarivate

NOVEMBER 28, 2023

To highlight fast-moving and emerging specialty areas of science, Clarivate has once again partnered with the Chinese Academy of Sciences (CAS) in a yearly report on the hottest fields in science, including data on the countries and institutions producing the work.

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Report Analysis Comparison Course 59

Customer Bliss

MARCH 25, 2020

Today, I’m introducing something new that I’m calling The Optimism Report. And now the locals are lining up—socially distanced, of course—to get these drive-through burgers. The post Introducing The Optimism Report: Highlighting Grand Acts of Humanity appeared first on Customer Bliss. kindness… Click To Tweet.

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Report Financial Video Course 183

delighted

AUGUST 10, 2021

That’s why we’re excited to announce our brand new Delighted Core Certification program: a free learning course and exam that takes you through all of the ins and outs of Delighted so you can become your organization’s CX rockstar. The Core Certification course includes six modules, six quizzes, a hands-on activity, and a final exam.

Course 98

Course Survey Feedback Video 98

NICE inContact

MARCH 13, 2019

I’m often asked the question, “I already have reporting. Similarly, while reporting and dashboards provide a plethora of information, and you can eventually get the insights and data you need, it might take manual exporting, data manipulation and analysis to get there. My weekly battle with this report typically took me 1.5

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Report Management Average Handle Time Gamification 136

Clarivate

JANUARY 3, 2023

To highlight fast-moving and emerging specialty areas of science, Clarivate has once again partnered with the Chinese Academy of Science (CAS) on a special report on the hottest fields in science, including data on the regions and institutions producing the work. Read the new report now. Fields and nations.

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Report Analysis Course Leadership 98

Think Customers

JUNE 29, 2023

Of course, the hot topic of the show was AI and how it can be used in the contact center and throughout the customer journey. The post Show report: The ABCs of AI in CX appeared first on 1to1 Media. Last week was one of the CX industry’s biggest events — Customer Contact Week.

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Report Contact Center Video Course 52

Blueshift

DECEMBER 14, 2021

From exciting new omnichannel journey-building features to a new Blueshift Academy course and yet another Smart Guide, we at Blueshift have had a busy fall leveling up our customer data platform to ensure it's as effective and seamless as possible for our customers.

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Report Marketing Omni-Channel Course 98

InMoment XI

JANUARY 6, 2022

At the same time, though, brands need to be mindful that behavioral reporting can be skewed. Consider that possibility as you establish which behaviors you’d like to see change and how such changes are reported; that consideration goes a long way toward skew-proofing your CX incentives. . Lens #2: Feedback-Based Rewards. The Next Step.

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Rewards Programs eBook Report Feedback 493

CX Centric

APRIL 4, 2023

To access the full State of Customer Centricity report click here. We have training courses on how to measure customer experience, and we also have customer experience measurement frameworks. These can all be found in our training courses. Over 250 organisations worldwide took part in this project.

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Customer Centricity Measurement Report Course 52

CX Centric

APRIL 4, 2023

To access the full State of Customer Centricity report click here. At CX-Centric, we've developed a training course to talk about the why behind customer experience, why should your business invest in customer experience and the what as well? Over 250 organisations worldwide took part in this project.

Customer Centricity 52

Customer Centricity Leadership Report Policies 52

C3Centricity

APRIL 23, 2024

Marketing Budget Allocation Gartner’s most recent (2023) CMO Spend Survey reported that marketing budgets fell from 9.5% Of course, this figure varies by industry, with retail, e-commerce, and consumer goods companies often seeing higher returns thanks to direct purchase links in their emails. of company revenue to 9.1%

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ROI Marketing Social Media How To 226

ChurnZero

MARCH 18, 2022

Their report shares the results from a survey of private SaaS companies which KBCM Technology Group’s software investment banking team conducted in June and July 2021. Their report shares the results from a survey of private SaaS companies which KBCM Technology Group’s software investment banking team conducted in June and July 2021.

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Metrics Course Customer Success NPS 98

Comm100

NOVEMBER 3, 2017

How are you supposed to find social media training activities and courses that will bring everyone up to speed? The following blog post will give you helpful training tips, social media training exercises, and a brief list of courses that will help your social media team rise above and beyond. Where to Start. Know Your Tone.

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Social Media Course Training Marketing 113

CX Centric

APRIL 4, 2023

To access the full State of Customer Centricity report click here. We have modules on this, on our customer experience analyst course. Over 250 organisations worldwide took part in this project. This research was based on the Customer Centricity Maturity Model (CCMM).

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Customer Centricity Technology Report Feedback 52

Forrester's Customer Insights

MARCH 9, 2023

Reaching a level of Zero Trust maturity requires careful planning and a steady course to get there. Forrester recently published a report to help security and IT pros achieve […] Often, these voyages are undertaken without a complete understanding of the destination: Zero Trust maturity.

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Course Report Trends 26

InMoment XI

DECEMBER 15, 2022

Of course not, you’re using your smartphone that tells you where you are, when to turn, and if there is an accident up ahead. You aren’t waiting until the end of the year to get a mailed report containing consumer trends for the past year (hopefully), but rather you need to be keeping up with your consumers in real time.

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Trends How To Social Media Survey 529

InMoment XI

APRIL 5, 2024

Response bias is our human tendency to self-report inaccurate (or even false) answers to survey questions. It doesn’t matter if it’s intentional or accidental—if humans are inaccurately reporting on their experiences, this false information can negatively affect the data gathered from your survey. Diversify Questions.

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Feedback How To Survey Exercises 260

InMoment XI

NOVEMBER 23, 2021

Of course, we know that digital and physical experiences aren’t the only aspect of the customer journey that luxury retail brands need to pay attention to. Read this report if you want to learn more about bridging the experience gap and how to improve personalization and emotional intelligence in the new luxury retail age.

Retail 529

Retail Customer Journeys Touchpoint Brands 529

NetBase

NOVEMBER 28, 2018

But if you don’t report your results to the people making decisions, they may not realize how vital these social analytics truly are – or why. Our new Social Media Reporting Series will explain the importance of reporting on your analytics insights, and how NetBase makes it easy to do. Brand Analysis Report.

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Social Media Report Analysis Analytics 54

InMoment XI

JANUARY 19, 2024

It takes into account various factors, constraints, and objectives to suggest the best course of action in a given situation. It involves analyzing data, creating mathematical models, and considering various constraints and objectives to suggest the best course of action. One key benefit is its ability to provide actionable insights.

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Analytics Course Retail Resources 260

InMoment XI

AUGUST 2, 2023

In our latest report, State of Customer Experience: 2023 UK Consumer Study in partnership with NPSx by Bain & Company, we uncovered the differences between industries and brands and how each brand represents certain values. Take The Lead!

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NPS Customer Centricity Tips Automotive 260

InMoment XI

DECEMBER 6, 2021

I may be dating myself here, but does anyone else remember sitting in a conference room surrounded by sets of data tables and analyses so you could then manually pull numbers, read through all the comments, and manually populate reports? And after all of that, you still had to manually tweak those reports for each audience!

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Feedback Management Self Service Conference 493

CSM Magazine

JUNE 7, 2019

The advantages of taking online courses over going to a traditional, brick-and-mortar institution are many. However, another advantage of taking online courses is the fact that they help instill certain skills that are applicable in real-life situations. Online courses lack close student supervision, due to the distance factor.

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NetBase

DECEMBER 19, 2018

Our Social Media Reporting Series continues with a look at how to perform influencer analysis reporting – and why you must. There are a few different types of influencer reports you may use, depending on your needs at any given time. Influencer Identification Report. Influencer Monitoring Report.

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Analysis Report Social Media Analytics 53

InMoment XI

NOVEMBER 11, 2021

For many brands, it brings to mind putting together scorecards, reporting numbers, and a heavy emphasis on looking to the past. Numbers Scorecard Reporting Living in the Past. They fuel your data and, of course, quantify shifts in the trends most important to your experience initiative. Element 2: Scorecard Reporting.

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Marketing Trends Report Brands 260

InMoment XI

NOVEMBER 11, 2021

For many brands, it brings to mind putting together scorecards, reporting numbers, and a heavy emphasis on looking to the past. Numbers Scorecard Reporting Living in the Past. They fuel your data and, of course, quantify shifts in the trends most important to your experience initiative. Element 2: Scorecard Reporting.

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Marketing Trends Report Brands 260

NetBase

SEPTEMBER 1, 2020

And we have a whole report full of brands using social listening to do precisely that in our latest NetBase Quid Brand Passion Report: Top Global Brands 2020 – and you can too! This report includes consumer insights from 200+ countries, including 410M+ million posts of earned mentions. Social Listening for Social Mood.

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Brands Report Social Media Analysis 52

NetBase

DECEMBER 3, 2019

The 2019 Consumer Experience Analytics Report: EMEA has answers! Let’s kick things off there, as having a representative sample is super important, of course. We’ll share a high-level summary below, but be sure to download the report to really dig in. We share a nuanced exploration of each in the report.

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Report Analytics Entertainment Survey 52

Gainsight

MARCH 4, 2024

It is actually not difficult to demonstrate since modern training software (like Gainsight Customer Education ) incorporates tracking and reporting functions that go right to the heart of ROI metrics. The “Not Taken” Report What if your learners aren’t taking your courses when they should be?

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ROI Training How To Course 52

InMoment XI

FEBRUARY 3, 2022

That’s why we put a magnifying glass over these emerging consumers and employees in our recent 2022 Experience Trends report , to give you the intelligence you need to create a positive impact with Gen Z, whether you’re trying to convince them to become loyal customers or recruit them to be engaged employees.

Employee Experience 529

Employee Experience Customer Experience Brands Social Media 529

NetBase

JULY 11, 2019

Using our powerful Next Generation AI capabilities , we captured the most loved brands across the globe to create the Brand Passion Report 2019: Top Loved Global Brands. Keeping pace with social is table stakes, and it involves much more than tracking brand mentions or tallying likes for a weekly report.

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Brands Report Telecommunications Automotive 62

Experience Investigators by 360Connext

SEPTEMBER 5, 2023

Many dashboards and reports don’t mention or track anything connected to customers. But by the time employees see these reports, the results feel disconnected and sterile. Reporting that out to leadership and teams can feel like the bulk of the work. If you’re not collecting any feedback, of course, that’s a good place to start.

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Customer Centricity Customer Journeys Connections Feedback 271

Experience Matters

FEBRUARY 25, 2020

Over the course of writing 1,684 posts, publishing many, many research reports, and working with hundreds of companies, I’ve sharpened my thinking about the critical role that experience plays in how organizations succeed and human beings thrive. So I’m introducing a new manifesto: Experience Matters.

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Course Report Customer Experience Company 257

Comm100

JULY 20, 2023

It can provide real-time assistance to students attending virtual classes, offer clarification on course materials, and guide them through complex concepts. Streamlining administrative processes Higher education institutions face numerous administrative challenges, such as student inquiries, admissions processes, and course registrations.

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Chatbots Exercises Course Video 144

Thematic

NOVEMBER 28, 2019

This report describes the survey itself, its respondents and provides a deep-dive into the answers. Over the course of Fall 2019, we surveyed 150 CX professionals. Do your stakeholders ever dismiss customer feedback insights or reports as anecdotal? But practitioners reporting above average levels of executive buy-in were: 2.5X

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