Social Media Training Activities and Marketing Courses You Never Realized Your Team Needed

Comm100

Social media is chaotic, but your social media team shouldn’t be! In order for your social media strategy to work, it’s important that your team be onboard with what you are trying to achieve, and have the knowledge and resources to help you achieve it.

Social Media Audit Tools

NetBase

Spring is a great time to perform a social media audit , to check in and ensure your brand goals are on track for the next quarter – headed towards back-to-school campaigns and ultimately the holiday season. Which tools are best for assessing your social performance?

5 Social Media Customer Service and Marketing Secrets from the Pros

Comm100

When 67% of consumers turn to social media for customer service support, and 87% of customers indicate that these interactions positively impact their buying decisions, integrating social media into your customer service support strategy becomes a no-brainer.

Identify Your Social Media Maturity & Advance Your Social Marketing

NetBase

Every brand could stand to do better on social – and not just from a social marketing standpoint. Each company can be found somewhere on the social media maturity spectrum and its sophistication (or lack thereof) comes with different challenges and opportunities.

8 Social Media Marketing Training Courses to Learn New Skills

ReviewTrackers

Social media is constantly changing. To keep with today’s social media marketing , there’s a number of training courses out there for you to fine tune your skills or learn as a beginner. Social Media Marketing Training. Social Media Monitoring.

21 Free Social Media Analytics Tools For Marketers

NetBase

April 2019 Update: Our list of free social media analytics tools has been refreshed for 2019 – check it out below! It’s about offering an overall customer experience that makes consumers feel seen, heard, and understood at the deepest levels. WHAT IS SOCIAL MEDIA ANALYTICS?

What is Social Media Monitoring?

NetBase

Though Social Media Analytics has been a common business tool for nearly a decade now, various aspects still feel mysterious and confusing to those who haven’t followed its progression. Our Social Media Analytics Guide , newly updated for 2019, was created to break down and define the varying terms so you understand how to use each tool for maximum brand impact. What Is Social Media Monitoring? <Currently What Is Social Campaign Analysis?

Mastering Social Media Reporting Series

NetBase

Social media analytics does a lot for brands and businesses – guiding efforts and keeping brands out of hot water. But if you don’t report your results to the people making decisions, they may not realize how vital these social analytics truly are – or why. Social Analytics

21 Free Social Media Analytics Tools For Marketers

NetBase

April 2019 Update: Our list of free social media analytics tools has been refreshed for 2019 – check it out below! It’s about offering an overall customer experience that makes consumers feel seen, heard, and understood at the deepest levels. WHAT IS SOCIAL MEDIA ANALYTICS?

How to Evaluate Social Media Analytics

NetBase

Social Media Analytics , powered by Next Generation AI , comprises several techniques and tools. When combined, they provide a thorough understanding of your place in the social landscape, as well as the audiences you most want to target. Start with Social Listening.

Top 3 Ways to Handle Bad Reviews on Social Media

Comm100

Social media. The ultimate double-edged sword of customer care. On the one hand, social media provides businesses with a premier location to engage with customers, address emerging problems, and discuss service improvements. Social Reputation Management.

Why CEOs should have a presence on social media

Helen Dewdney

What company CEOs are on social media? Most CEOs aren’t on social media. But at a time when social media plays such a huge part in many people’s lives this can be very short sighted. You can contact her with your own ideas too of course!

Using Social Media Insight to Inform Competitive Intelligence

NetBase

They could do so much better, pretty immediately, if they’d just let social media insight guide the way. What Social Media Insight Tells Brands . Rapid Decision-making with Social Analytics. Brand strategy depends on accurate insight, of course.

9 Effective Tips for Customer Service on Social Media

Comm100

The advent of social media has had a huge impact on the customer service industry. Here are nine tips on how to offer the most effective customer service on social media. Train Support Teams and Delegate Social Channels. Engage with your customers.

Using Social Media Insights to Boost Your Marketing Strategy

NetBase

Every marketer must have real-time social insights they can trust to inform strategic decision-making for their businesses. At Social Media Week, NetBase was joined by industry leaders from L’Oréal UKI, McCann and Huawei to answer just that! Social Listening Evolution.

Mastering Social Media Reporting Guide

NetBase

Social media analytics does a lot for brands and businesses – guiding efforts and keeping brands out of hot water. But if you don’t report your results to the people making decisions, they may not realize how vital these social analytics truly are – or why. Social Analytics

21 Competitor Analysis Tools for Social Media and SEO

NetBase

Part 4 of our Social Media Analytics Guide contains all the info you could ever need about why competitor analysis is crucial, and what it entails. Because this is a new addition to the social analytics realm, you may have access to competitors they don’t have themselves!

Social Media Listening Checklist for Europe and Beyond

NetBase

Social media listening makes the effort much more manageable, but only when you know what to look for – and how. Red Rover, Red Rover Send Customers Over. Of course it is. So be sure your social listening, cultural awareness and influencer selection are all on point.

How to start using Social Media for Customer Service

Bill Quiseng

In my posts, I provide advice to improve face to face customer interactions. But today’s customers are expecting service on-line and on the social media channels that they use. Are you a business owner or entrepreneur looking to use social media for customer service?

How to Use Social Media Audience Analysis for Marketing Success

NetBase

But social media audience analysis levels the playing field, capturing key consumer insights that makes messaging resonate and helps elevate your brand. And a significant revelation made possible by social media audience analysis. Build and analyze a custom audience.

Maximize LinkedIn for social media customer service and more

Magellan Solutions

With over 400 million users, LinkedIn is one of the largest platforms for professional networking and social media customer service. Primarily targeted at professionals, the site is excellent for widening your brand’s customer reach.

19 of the Best Social Media Audit Tools for 2019

NetBase

Spring is a great time to perform a social media audit , to check in and ensure your brand goals are on track for the next quarter – headed towards back-to-school campaigns and ultimately the holiday season. Which tools are best for assessing your social performance?

Social Media Marketing For Insurance: Dos and Don’ts

ReviewTrackers

Social media marketing for insurance is experiencing major growth. While insurance providers recognize that social media marketing is essential to future growth, many struggle to keep up with the pace and drive real results from their efforts.

Seven Ways to Engage Your Customers Using Social Media

Beyond Philosophy

Social Media can level the playing field. Even solo entrepreneurial businesses can create a global presence using social media. Another benefit to social media is cost. You don’t need to hire a media company to buy airtime on radio and television. No, you just need to exploit the free or low cost opportunities that social media provides. And, of course you have to create the content and information that you post.

Social Media Marketing for Restaurants: 10 Tips and Tricks to Attract More Diners

ReviewTrackers

Social Media Marketing for Restaurants. More consumers than ever are discovering great restaurants through social media. It therefore makes sense that a growing number of restaurants are integrating social media into their restaurant marketing strategy.

2018 Social Media Listening Winners – and Losers

NetBase

Like all years, 2018 offered a number of lessons in how to break new ground using social media. It also reminded us how easily things can go off track when you’re not using social listening to guide your efforts. Customer Success. Social Listening Losers.

How to Turn a Social Media Complaint into a Success Story (Infographic)

Provide Support

Customer service has shifted more and more online over the past couple of decades, and increasingly that means customers are reaching out via social media when they have an issue that they’d like you to resolve.

Social Media as a Service Channel: Are You Making These 3 Common Mistakes?

StellaService

Social media is part of your service channel mix, whether you like it or not. Granted, social represents a small percentage of your customer interactions. But among all your channels, social is the most visible. 3 Social Media Moves That Kill Customer Relationships.

7 Q1 Metrics You Should Be Tracking on Social Media

NetBase

In addition to metrics like revenue, profit margins, expenses, and monthly profits/losses, there are several social KPIs worth tracking – because they can define the next year. The only way to know what’s got consumer buzzing is to pay attention via social monitoring. Social Analytics

Social Media Monitoring vs Social Listening – Yes, There’s a Difference!

NetBase

Social media monitoring is not the same as social media listening, and you may be confusing the two! or maybe you’re a Bird Box fan and possess the wildly unlikely ability to navigate social blindfolded. Being Socially Intelligent.

Performing a Social Media Audit for Any Brand

NetBase

If you’re constantly looking at social insights – and you should be – is it really important to perform a social media audit ? The social analytics you look at in the day to day are likely real-time insights. These are the questions a social audit answers.

3 Ways an Online Community Supplements Your Social Media Strategy

WorkOutLoud

Your social media team works hard. These are just a handful of the channels that keep your social team busy. On a public social network, when targeting a message to a defined audience, it's done in the form of paid targeting or advertising.

Using Social Media for Customer Service

CSM Magazine

Progressive businesses are further engaging their customers via using social media. In this article, we have provided the main tips that help you utilize social media in order to provide exceptional service to your customers.

How to Make Social Media Analysis Work for You

NetBase

Whether your goal is social engagement, increased sales, a better customer experience , or anything else, social analytics can help. Let’s use Halloween as an example, since it’s coming up, and offers a lot of opportunity for shopping, dining, and social sharing.

How to Conduct a Social Media Competitive Analysis

NetBase

It might be obvious that competitive analysis should be part of brand operations, but what’s not always so obvious is what exactly that means – especially with regard to the social realm. What social channels they interact on. Reach out for a customized demo.

How to prevent social media backlash without needing to be perfect

NewVoiceMedia

There’s only one guaranteed way to make sure your customers never trash you on Tripadvisor, Yelp, or any other review site: never make a mistake. I’d say the more realistic way to avoid ever being torched online is more like the following: Be there when the customer needs you.

Restaurant Marketing: 10 Social Media Tips and Tricks to Attract More Diners

ReviewTrackers

More consumers than ever are discovering great restaurants through social media. It therefore makes sense that a growing number of restaurants are integrating social media into their restaurant marketing strategy. Share Your Menu on Social.

5 Social Media Strategies for Financial Services Industry

NetBase

The biggest advantage social analytics offers is the ability to understand consumers in ways brands could only dream of in the past. The key here is social sentiment analysis – preferably powered by Next Gen AI technology for best-in-class speed and accuracy.

5 Reasons Why Social Media Is Critical for Great Customer Service

Win the Customer

Whether it’s Snapchat’s GeoFilters or Facebook’s 360 Photos, more businesses are finding that social media is one of the most powerful tools available today. Whatever industry you’re in, you simply must have a social media presence these days.

Social Media Ninja 101: The Most Popular Social Network Sites

LiveChat

While it’s clear why having at least one social media account is a “must” for business, it might be difficult which social network site you should choose. Q: Why do I want to have social media profile? Q: What’s the best time to post on social sites?