Social Media Training Activities and Marketing Courses You Never Realized Your Team Needed

Comm100

Social media is chaotic, but your social media team shouldn’t be! In order for your social media strategy to work, it’s important that your team be onboard with what you are trying to achieve, and have the knowledge and resources to help you achieve it.

Social Media Audit Tools

NetBase

Spring is a great time to perform a social media audit , to check in and ensure your brand goals are on track for the next quarter – headed towards back-to-school campaigns and ultimately the holiday season. Which tools are best for assessing your social performance?

21 Free Social Media Analytics Tools For Marketers

NetBase

April 2019 Update: Our list of free social media analytics tools has been refreshed for 2019 – check it out below! That includes product and service offerings, of course, but it also extends into the shopping experience, customer care, and what your brand stands for. Zoho Social.

8 Social Media Marketing Training Courses to Learn New Skills

ReviewTrackers

Social media is constantly changing. To keep with today’s social media marketing , there’s a number of training courses out there for you to fine tune your skills or learn as a beginner. Social Media Marketing Training. Social Media Monitoring.

5 Social Media Customer Service and Marketing Secrets from the Pros

Comm100

When 67% of consumers turn to social media for customer service support, and 87% of customers indicate that these interactions positively impact their buying decisions, integrating social media into your customer service support strategy becomes a no-brainer.

Why Gamble Your Reputation over Social Media? Use Live Chat to Keep Conversations Private

Kayako

You might believe social media is a boon for customer care. A Google search for the phrase ‘social media customer service’ returns 117 million results. Why is conventional wisdom so confused about social media’s place in customer support?

What is Social Media Monitoring?

NetBase

Though Social Media Analytics has been a common business tool for nearly a decade now, various aspects still feel mysterious and confusing to those who haven’t followed its progression. Our Social Media Analytics Guide , newly updated for 2019, was created to break down and define the varying terms so you understand how to use each tool for maximum brand impact. What Is Social Media Monitoring? <Currently What Is Social Campaign Analysis?

Developing Social Media Influencer Opportunities

NetBase

Social intelligence gives brands access to the true voice of the consumer – what interests and motivates them. And then it involves looking at those conversations through the social stream and making sure there’s an engaged audience around the topics we’re seeing.

6 Social Media Marketing Ideas for Healthcare

ReviewTrackers

Social Media Marketing for Healthcare. Social media marketing can help healthcare organizations and marketers engage with patients, promote new relationships, and improve the reputation and credibility of doctors. Social Media Marketing Ideas for Healthcare.

Mastering Social Media Reporting Series

NetBase

Social media analytics does a lot for brands and businesses – guiding efforts and keeping brands out of hot water. But if you don’t report your results to the people making decisions, they may not realize how vital these social analytics truly are – or why. Social Analytics

Mastering Social Media Reporting Guide

NetBase

Social media analytics does a lot for brands and businesses – guiding efforts and keeping brands out of hot water. But if you don’t report your results to the people making decisions, they may not realize how vital these social analytics truly are – or why. Social Analytics

Why CEOs should have a presence on social media

Helen Dewdney

What company CEOs are on social media? Most CEOs aren’t on social media. But at a time when social media plays such a huge part in many people’s lives this can be very short sighted. You can contact her with your own ideas too of course!

21 Free Social Media Analytics Tools For Marketers

NetBase

April 2019 Update: Our list of free social media analytics tools has been refreshed for 2019 – check it out below! That includes product and service offerings, of course, but it also extends into the shopping experience, customer care, and what your brand stands for. Zoho Social.

Top 3 Ways to Handle Bad Reviews on Social Media

Comm100

Social media. On the one hand, social media provides businesses with a premier location to engage with customers, address emerging problems, and discuss service improvements. The customer is always right, after all, and negativity spreads like wildfire on social media.

Social Media Listening Checklist for Europe and Beyond

NetBase

Social media listening makes the effort much more manageable, but only when you know what to look for – and how. All of those are guesses, of course, until we look at the actual word cloud defining these consumers’ most talked about terms. Of course it is.

9 Effective Tips for Customer Service on Social Media

Comm100

The advent of social media has had a huge impact on the customer service industry. Here are nine tips on how to offer the most effective customer service on social media. Train Support Teams and Delegate Social Channels.

19 of the Best Social Media Audit Tools for 2019

NetBase

Spring is a great time to perform a social media audit , to check in and ensure your brand goals are on track for the next quarter – headed towards back-to-school campaigns and ultimately the holiday season. Which tools are best for assessing your social performance?

Social Media’s Favorite #FoodPorn for Thanksgiving

NetBase

With Thanksgiving on the horizon, the focus is on gratitude, family – of course – and food. Let’s look at social sentiment to find out what Thanksgiving audiences are looking for. Making sure your business has an appetite for social listening ahead of the big day will be important.

Social Media Marketing for Restaurants: 10 Tips and Tricks to Attract More Diners

ReviewTrackers

Social Media Marketing for Restaurants. More consumers than ever are discovering great restaurants through social media. It therefore makes sense that a growing number of restaurants are integrating social media into their restaurant marketing strategy.

How to start using Social Media for Customer Service

Bill Quiseng

But today’s customers are expecting service on-line and on the social media channels that they use. One of the great benefits of social media is connecting with people who we would otherwise not meet. How to start using Social Media for Customer Service.

2018 Social Media Listening Winners – and Losers

NetBase

Like all years, 2018 offered a number of lessons in how to break new ground using social media. It also reminded us how easily things can go off track when you’re not using social listening to guide your efforts. Social Listening Losers. Social Listening

Maximize LinkedIn for social media customer service and more

Magellan Solutions

With over 400 million users, LinkedIn is one of the largest platforms for professional networking and social media customer service. This also helps you determine which methods are working and not working for you so that you can change course if necessary.

Social Media Marketing For Insurance: Dos and Don’ts

ReviewTrackers

Social media marketing for insurance is experiencing major growth. While insurance providers recognize that social media marketing is essential to future growth, many struggle to keep up with the pace and drive real results from their efforts.

Seven Ways to Engage Your Customers Using Social Media

Beyond Philosophy

Social Media can level the playing field. Even solo entrepreneurial businesses can create a global presence using social media. Another benefit to social media is cost. You don’t need to hire a media company to buy airtime on radio and television. No, you just need to exploit the free or low cost opportunities that social media provides. And, of course you have to create the content and information that you post.

7 Q1 Metrics You Should Be Tracking on Social Media

NetBase

In addition to metrics like revenue, profit margins, expenses, and monthly profits/losses, there are several social KPIs worth tracking – because they can define the next year. The only way to know what’s got consumer buzzing is to pay attention via social monitoring. Social Analytics

How to Turn a Social Media Complaint into a Success Story (Infographic)

Provide Support

Customer service has shifted more and more online over the past couple of decades, and increasingly that means customers are reaching out via social media when they have an issue that they’d like you to resolve.

Social Media as a Service Channel: Are You Making These 3 Common Mistakes?

StellaService

Social media is part of your service channel mix, whether you like it or not. Granted, social represents a small percentage of your customer interactions. But among all your channels, social is the most visible. Done right, service via social is a big win for brands.

Performing a Social Media Audit for Any Brand

NetBase

If you’re constantly looking at social insights – and you should be – is it really important to perform a social media audit ? The social analytics you look at in the day to day are likely real-time insights. These are the questions a social audit answers.

Social Media Monitoring vs Social Listening – Yes, There’s a Difference!

NetBase

Social media monitoring is not the same as social media listening, and you may be confusing the two! or maybe you’re a Bird Box fan and possess the wildly unlikely ability to navigate social blindfolded. Being Socially Intelligent.

Social Media Is Top News Source In Most European Countries

NetBase

Social media reporting isn’t all it’s cracked up to be – and we’re not talking about marketing metrics you’re gathering to share with the C-suite, but “news” as it exists in the age of social media. Social Trend Tracking Opportunities Your Brand Missed Last Week.

How to Conduct a Social Media Competitive Analysis

NetBase

It might be obvious that competitive analysis should be part of brand operations, but what’s not always so obvious is what exactly that means – especially with regard to the social realm. What social channels they interact on.

5 Reasons Why Social Media Is Critical for Great Customer Service

Win the Customer

Whether it’s Snapchat’s GeoFilters or Facebook’s 360 Photos, more businesses are finding that social media is one of the most powerful tools available today. Whatever industry you’re in, you simply must have a social media presence these days.

3 Ways an Online Community Supplements Your Social Media Strategy

WorkOutLoud

Your social media team works hard. These are just a handful of the channels that keep your social team busy. On a public social network, when targeting a message to a defined audience, it's done in the form of paid targeting or advertising.

How to Make Social Media Analysis Work for You

NetBase

Whether your goal is social engagement, increased sales, a better customer experience , or anything else, social analytics can help. Let’s use Halloween as an example, since it’s coming up, and offers a lot of opportunity for shopping, dining, and social sharing.

Using Social Media for Customer Service

CSM Magazine

Progressive businesses are further engaging their customers via using social media. In this article, we have provided the main tips that help you utilize social media in order to provide exceptional service to your customers.

5 Social Media Strategies for Financial Services Industry

NetBase

The biggest advantage social analytics offers is the ability to understand consumers in ways brands could only dream of in the past. The key here is social sentiment analysis – preferably powered by Next Gen AI technology for best-in-class speed and accuracy.

Restaurant Marketing: 10 Social Media Tips and Tricks to Attract More Diners

ReviewTrackers

More consumers than ever are discovering great restaurants through social media. It therefore makes sense that a growing number of restaurants are integrating social media into their restaurant marketing strategy. Share Your Menu on Social.