Gainsight
MARCH 12, 2024
Kevin Costner’s famous quote from Field of Dreams , “If you build it, he will come,” still inspires millions, but it doesn’t apply to your digital customer academy. Go through this exercise—solo or with your team—for the customer segments you’re creating courses for right now. Where are they in the customer journey?
Storyminers
JANUARY 12, 2021
The post The Future of Customer Experience – Virtual Course appeared first on StoryMiners.
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Help Scout
AUGUST 22, 2023
Use these customer service training activities, tips, and courses to continually improve your support quality, consistency, and speed. Read the full article
CX University
NOVEMBER 21, 2023
CX University (CXU) has completed a full internal audit of its course content to ensure all information is updated to meet standards of excellence and relevance. As with all online content immersed in a growing and advancing field, the Customer Experience discipline continues to provide valuable insights, data, and knowledge.
Speaker: Aarde Cosseboom, Contact Center & Customer Experience Advisor and Co-Host of the Another Cloud Podcast
Every day customers contact customer support and every day customer support agents help to meet their requests. But how are your customers reaching out? And are your customers utilizing AI? Throughout the course of the pandemic we have seen a dramatic shift in customer experience.
Centercode
OCTOBER 31, 2023
Along with the first Customer Validation Conference, February marked another first for the CV industry – the kickoff of the Customer Validation Certification course offering. Trailblazers in their industry, they went to the course to deepen […]
ChurnZero
FEBRUARY 9, 2021
One very accessible way to do that is through LinkedIn Learning , which is an offering of video courses taught by industry experts in software, creative and business skills. To help you amp up your Customer Success management skills here’s a breakdown of our top recommendations for courses to consider taking. Level: Beginner.
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Business and consumer surveys carried out in the course of the research for this guide show that while improving the customer experience is high on the agenda for many organizations, most businesses are still a long way from where they want to be. Download today to learn the key steps to improve your customer experience strategy!
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Speaker: Lauren Barash, Vice President, Brand Marketing
In an ever-evolving industry, building and retaining loyal customers is critical to the success of any restaurant business. Join Lauren Barash, VP of Brand Marketing at Full Course, as she delves into the world of restaurant loyalty programs, and reveals the top five essential strategies to optimize your approach! Register today!
Speaker: Chris Paxton McMillin, President of D3 Training Solutions
Can you imagine what a straight translation might do to your course? billion potential customers in the world, personalizing training seems logical. For example, even a simple phrase like “got milk?” translates to “are you lactating?” With over 317 million people in the U.S., and over 6.7
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