2020 Research

OCTOBER 1, 2022

A strong consumer insights strategy enables you as a marketer to gain the critical customer knowledge you need before tackling your marketing strategy. Download “Consumer Insights Strategies for Marketing Leaders” to learn: What market research methods are right for different goals and objectives. This guide is here to help.

Consumers 52

Consumers Strategy Marketing Analysis 52

GetFeedback

AUGUST 14, 2019

The ACSI is an economic indicator that measures the satisfaction of consumers across the U.S. Download our free Customer Satisfaction Score toolkit for customer satisfaction best practices, a free CSAT survey template, and much more. Download the Toolkit. It’s interesting to take a look at this metric over time. out of 100.

Customer Satisfaction 389

Customer Satisfaction Customer Journeys Effort Score How To 389

Optimove

NOVEMBER 29, 2023

Why It Matters: The majority of today’s consumers are embracing the use of AI in marketing — which is great news for retailers. Our new report unlocks valuable insights into customer perceptions of AI, and provides tips on how to best use AI to enhance the customer experience and increase lifetime customer value (LCV). Of the 305 U.S.

Report 52

Report Consumers Loyalty Brands 52

2020 Research

OCTOBER 6, 2022

How do you maintain or even grow your customer base when consumers restrict spending? It’s a complex problem to navigate, but a consumer insights strategy helps simplify it. Download this whitepaper to learn: The imminent difficulties businesses face with an economic downturn.

Consumers 52

Consumers Strategy Groups Customer Base 52

Helen Dewdney

JUNE 26, 2023

Saving money on food, energy, telecoms and how to get financial help During this cost of living crisis we are having to cut back more than ever and that includes on the essentials. Using Apps and websites to save money The best apps and websites for saving money Saving money on food and shopping How to save money on the grocery shop.

Financial 72

Financial How To Tips Insurance 72

TechSee

OCTOBER 19, 2021

According to the National Retail Federation (NRF), consumers returned an estimated $428 billion in merchandise – approximately 10.6% Consequently, a key focus for retailers is how to reduce returns. In this article we will discuss how to reduce returns in e-commerce and explore a number of tried and true strategies.

How To 124

How To e-support Self Service Retail 124

InMoment XI

MARCH 27, 2024

Online reviews, a platform for consumers to discover and assess auto services brands, can particularly influence consumer decisions from the start of their customer journey. 67% of consumers see reviews as influential when choosing a new auto service. 67% of consumers see reviews as influential when choosing a new auto service.

Automotive 260

Automotive Management Social Media Feedback 260

NetBase

AUGUST 7, 2020

They recently experienced wild success leveraging TikTok to target young consumers during this lockdown. We will investigate how a brand can capture consumers by harnessing popular media, examined via social media listening. As of April 2020, TikTok had a total of 315 million downloads. Let’s find out!

Consumers 80

Consumers Social Media Video Brands 80

BirdEye

OCTOBER 31, 2023

According to our research: 78% of consumers are highly or somewhat unlikely to select a local business with a poor reputation. 68% of the time, consumers research a local business before making a purchase. In this article, you’ll learn what a Google My Business login is, how to troubleshoot login issues, and more. Click Finish.

How To 111

How To Guidelines Tips Management 111

Maru Group

NOVEMBER 16, 2022

We spoke to 1,000 nationally representative UK consumers to better understand how companies and brands can best respond and connect with consumers in times of financial stress. We found this is an opportunity for individual brands to stand up and be counted on when consumers need it most.

Consumers 76

Consumers Brands Meeting Comparison 76

Kustomer

SEPTEMBER 7, 2021

Consumer demands are at an all time high. But in order to prepare for the future, brands need to consider how to deliver on these skyrocketing expectations. Read on to learn what the data says about the need for CX speed and how self-service options can deliver. Self-Service Appeals to the Consumers of the Future.

Self Service 95

Self Service Consumers Chatbots Wait Times 95

Comm100

SEPTEMBER 14, 2022

Understanding how to increase student enrollment starts by understanding prospective students and how they want to engage. With that in mind, in this article we’ll look at some of the ways colleges and universities can engage with students how, where and when they want. 4 Proven Strategies to Increase Enrollment this Fall.

Chatbots 130

Chatbots How To Social Media Omni-Channel 130

Kustomer

JUNE 27, 2022

In a post-pandemic world, consumers have undergone an inadvertent shift in mindset and expectations surrounding customer experience (CX). Today’s consumer, as a result, finds great benefit in a hybrid customer experience that combines the spark of human communication and the convenience of sophisticated digital assistance.

Consumers 104

Consumers Customer Experience Social Media Chatbots 104

Feedbackly

MARCH 30, 2023

You have to update the customer journey regularly to be at par with the changing consumer behavior and expectations. Below is our free Customer Journey Map template that you can easily download to get started with mapping your customers’ journeys! The post How to Create a Customer Journey Map appeared first on Feedbackly.

Customer Journeys 98

Customer Journeys How To Touchpoint Social Media 98

Comm100

DECEMBER 19, 2017

Free Download] 50 Customer Service Training Activities for Live Chat and Telephone Teams. Download Now. Implementation is often time-consuming and resource-heavy because all staff must be involved. Free Download] 50 Customer Service Training Activities for Live Chat and Telephone Teams. Download Now.

Strategy 287

Strategy Customer Experience How To Customer Journeys 287

TechSee

JULY 18, 2019

Today’s consumers want their lives to be as easy as possible. Click here to download the new eBook, “How to Deliver Effortless Experience in the 21st Century,” and take the first step toward reducing your customers’ effort levels and winning their long-term loyalty. Customer effort matters.

Self Service 207

Self Service Customer Experience How To Contact Center 207

CSM Magazine

FEBRUARY 2, 2023

Nearly half (44%) of global consumers are frustrated by the dominance of the English language on the internet and technology, a new report by RWS has revealed. The trust consumers hold towards brands is influenced by their knowledge and understanding of national and local cultures. After all, it is our differences which define us.”

Consumers 52

Consumers Technology Culture Brands 52

Kustomer

JANUARY 7, 2022

The same report finds that 43% of consumers are expecting fast and free shipping. Furthermore, 70% of consumers expect the curbside pickups or pay in-store with home delivery options facilitated through self-service expected. How to Provide Quality CX During the Holidays.

Self Service 98

Self Service Social Media How To Chatbots 98

Experience Investigators by 360Connext

NOVEMBER 13, 2014

The latest Retail Customer Experience report, Retail Future Trends 2015 , highlights how both consumers and retailers are feeling about trends in retailing. The survey results from consumers highlighted what customers are really seeking. Want to appeal to consumers in retail? Showcase how products can be used.

Customer Confidence 279

Customer Confidence Report Loyalty Programs Retail 279

Helen Dewdney

MAY 9, 2023

50% of people with complaints quietly quit Despite half of consumers (50%) being frustrated by the experiences they receive when shopping online, 43% say they will never share any feedback. Consumers often lack the confidence to complain. Businesses need to get better in how they acquire honest feedback by doing more to build trust.

Consumers 78

Consumers Tips Feedback Groups 78

Qualtrics

NOVEMBER 16, 2021

Consumers want better experiences in 2022, and businesses are failing to respond – risking on average 9.5% Read on for top-level insights from our Global Consumer Trends 2022 report. We asked over 23,000 consumers across 23 countries about their experiences with brands in 2021, and what they’re looking for from businesses in 2022.

Trends 49

Trends Consumers Report Feedback 49

ReviewTrackers

DECEMBER 30, 2020

When choosing a business, 94 percent of consumers rely on online reviews. In general, online reviews have tremendous potential to influence consumers’ purchase decisions. percent of consumers saying they are likely to check online reviews on Google before visiting a business — more than any other review site.

How To 123

How To Effort Score Social Media Feedback 123

Vonage

JANUARY 5, 2017

Less than 15 years ago, online shopping had yet to take off and your target consumers were happy to research and buy products at bricks and mortar stores. From tablets to wearable tech, consumers now use an average of five connected devices to research, compare and purchase products. 1 Connect with omni-channel shoppers.

Omni-Channel 149

Omni-Channel Consumers Social Media Self Service 149

ReviewTrackers

AUGUST 11, 2020

Here are some examples of materials you can use to promote your business using Small Thanks with Google: How to Download Google Review Stickers, Posters, and More. Why Download Google Review Stickers and Posters? On the Small Thanks with Google website, you’ll find a search box where you can enter your business name.

How To 95

How To Social Media Video Customer Satisfaction 95

TechSee

DECEMBER 10, 2019

Finding out how to reduce call center volume by deflecting those simple interactions to alternate service channels translates into major savings for contact enters. How to reduce call volume with Computer Vision AI. The post How to reduce call center volume with Computer Vision AI appeared first on TechSee.

Call Center 136

Call Center Self Service Contact Center How To 136

CSM Magazine

NOVEMBER 1, 2022

Zenarate , the leading Simulation Training solution, today announced the release of the Consumer Edition of the 2022 CX Leaders Trends & Insights report. Zenarate partnered with Execs In The Know to gather current consumer preferences and perceptions related to customer service and customer experience channels.

Trends 52

Trends Report Consumers Telecommunications 52

TechSee

JUNE 9, 2022

A majority (77%) of consumers are willing to provide more information if they will receive a more personalized, faster and value driven experience. AR annotations overlay instructions on how to reset the device. Nine out of 10 consumers report wanting an omnichannel experience with seamless service between communication channels.

Omni-Channel 145

Omni-Channel Self Service Customer Experience How To 145

Helen Dewdney

MARCH 29, 2022

What is a consumer champion? A “consumer champion” is the name given to an individual or organisation that speaks up for consumers and their rights. But how do you see a consumer champion? An advocate for the consumer? Some businesses do see the advantages of working with a consumer champion.

Consumers 59

Consumers Government Consulting Policies 59

2020 Research

SEPTEMBER 6, 2022

As consumers demand more control over who uses their data, organizations like Google and Apple are pulling back on cookies and other tracking activities. Download this eBook to learn how to effectively leverage market research methods to gather first-party data. That’s where first-party data comes in. .

Data 52

Data Strategy Marketing eBook 52

Comm100

SEPTEMBER 27, 2018

Grimm Chief Customer Experience Officer for CX Solutions, creating a proper coaching plan may be time-consuming but once created it will be a resourceful tool for your team in the long term. Below are some tips on how you can make the best use of a coaching program. Tips on How to Maximize a CX Coaching Program. Download Free.

Culture 161

Culture How To Tips Training 161

Inbenta

APRIL 10, 2024

The enhancements are aimed at making Inbenta’s interactive how-to tutorials more engaging and easier to share. The tool lets companies create a library of helpful how-to content, providing direct support to customers and employees. To learn more about Digital Instructor, click here.

Contact Center 52

Contact Center Training Video Tools 52

Helen Dewdney

AUGUST 15, 2022

How to book and complain about holidays/flights/travel. How To Complain: The ESSENTIAL Consumer Guide to Getting REFUNDS, Redress and RESULTS! Purchase downloadable templates to gain redress. The post How to complain about pot holes first appeared on The Complaining Cow. Other help for complaining effectively.

How To 50

How To Government Travel Report 50

Retently

JUNE 28, 2022

Over time, the reviews and ratings of your enthusiastic customers can add up, rewarding you with stronger rankings, more traffic, more downloads, more sales, and as a result – more revenue. Considering that 73% of consumers are more likely to recommend a brand with a good loyalty program, putting together one is worth the try.

NPS 148

NPS Net Promoter Score Feedback Case Study 148

Kustomer

JANUARY 9, 2023

Brands might wonder how they are supposed to do more with less all while supporting growing consumer expectations. A CX strategy must be both efficient and effective in order to set up an organization for success — here’s how to achieve personalized service with limited resources. Download the full guide here.

Strategy 98

Strategy e-support How To Loyalty 98

CSM Magazine

OCTOBER 4, 2022

Verint’s recent survey of more than 5,000 consumers across Gen Z, Millennials, Gen X and Baby Boomer demographics shows that customer satisfaction scores have fallen for the majority of the 20 banks in our benchmark. And nearly half of consumers over age 41 don’t receive fraud alerts because they don’t know they are available.

Banking 52

Banking Consumers Customer Experience Net Promoter Score 52

SurveySparrow

DECEMBER 15, 2022

How to create a retail journey map. Also, why do users download your app only to uninstall it after just one session? From the beginning, duration till the end and post-purchase, retail customer journey maps walk you through the different stages of the consumer’s experience with a retailer. Sign up for free to try it out.

Customer Journeys 52

Customer Journeys Retail How To Touchpoint 52

Comm100

JANUARY 9, 2018

How to Create Effective Customer Satisfaction Surveys. Asking for feedback via letter or email can be an easy way to get surveys sent, but collating the data afterwards and looking for trends can be time consuming. Free Download] Improve Your Customer Experience: An Action Plan for CX Success. Download Now. Probably Not.

Customer Satisfaction 205

Customer Satisfaction Survey Tips How To 205