Kerry Bodine

JUNE 5, 2019

Two weeks ago, I delivered a webinar called “The Path To Journey Management” in partnership with Intouch Insight , a CX management solutions provider. So many, in fact, that I didn’t have time to answer them all on the webinar itself. Financial data (sales, churn, etc.) You can still register to watch the replay.)

Customer Journeys 136

Customer Journeys Management Touchpoint Banking 136

Integrity Solutions

MAY 12, 2020

With leaner sales organizations, your sales enablement strategy has to step up and be a valuable contributor to the organization. In many organizations, revenue has “fallen off a cliff,” as one sales leader put it, and companies are looking at where they can make cuts and recapture lost momentum.

Sales 123

Sales Strategy Tools Metrics 123

Kerry Bodine

JUNE 5, 2019

Two weeks ago, I delivered a webinar called “The Path To Journey Management” in partnership with Intouch Insight , a CX management solutions provider. So many, in fact, that I didn’t have time to answer them all on the webinar itself. Financial data (sales, churn, etc.) You can still register to watch the replay.)

Customer Journeys 120

Customer Journeys Management Touchpoint Banking 120

Kerry Bodine

JUNE 5, 2019

Two weeks ago, I delivered a webinar called “The Path To Journey Management” in partnership with Intouch Insight , a CX management solutions provider. So many, in fact, that I didn’t have time to answer them all on the webinar itself. Financial data (sales, churn, etc.) You can still register to watch the replay.)

Customer Journeys 120

Customer Journeys Management Touchpoint Banking 120

ChurnZero

APRIL 29, 2022

To dig into this further, we hosted a webinar to discuss how you can use RevOps to connect Customer Success to your bottom line and streamline customer operations at your company. If like your Customer Success peers, you’ve been wondering how RevOps differs from other functional ops teams (sales ops, marketing ops, etc.),

Connections 98

Connections Customer Success Sales Groups 98

BirdEye

MARCH 29, 2024

These platforms can transform how you connect with clients and improve your real estate reputation management. Real estate social media networking groups are specifically designed for professionals in the real estate industry to connect, share insights, and market their listings.

Social Media 57

Social Media Tips Sales Advertising 57

Lumoa

FEBRUARY 14, 2024

The Salesforce State of the Connected Customer Report found that 88% of buyers say their experience is as important to them as a company’s products or services. It starts even before a consumer has their first interaction with your company and is an ongoing process that continues even after a sale has been made.

Strategy 208

Strategy Customer Experience How To Multi-Channel 208

Gainsight

JUNE 13, 2024

It may not fit the exact definition your Product, Sales, and Marketing teams use, but the similarities between your academy and your actual product are abundant. Now, think about how your Product, Marketing, and Sales teams promote your product to customers and prospects—emails, social media, internal enablement, and in-app notifications.

Social Media 52

Social Media Course Case Study Chief Customer Officer 52

Experience Investigators by 360Connext

MAY 12, 2020

We need to focus on sales, not customer experience. The Reality: We Have Metrics Available, We Just Need to Use Them. There are widely-used, well-regarded metrics available to help organizations quantify their customer experience success. The Objection: We need to focus on sales, not customer experience.

Customer Journeys 162

Customer Journeys Contact Center How To Effort Score 162

Feedbackly

APRIL 4, 2024

So, forging powerful emotional connections with your brand will reward you with a loyal client base and sustainable profitability. Emotional Value Index (EVI)® is a metric designed to measure emotional experience. You will understand what type of emotions deliver higher sales. Here’s when EVI® becomes useful.

Measurement 52

Measurement Brands Tips Feedback 52

Oracle

JANUARY 15, 2021

I recently had the chance to connect with the back office team at the Tampa Bay Lightning , the reigning Stanley Cup Champions of the National Hockey League. What I learned about how to improve collaboration between sales and marketing will likely help sports teams and other industries. Courtesy of the Tampa Bay Lightning.

Sales 52

Sales Marketing Sports Roadmap 52

NobelBiz

NOVEMBER 13, 2023

70% of brands see a direct connection between customer service and performance. Join us for a special webinar , “Profitable Trends for Contact Centers,” where our host, Christian Montes, shifts to the guest chair alongside Mike McGuire. This amount deducts your sales, marketing, and customer service charges.

ROI 111

ROI Net Promoter Score Measurement Customer Experience 111

Education Services Group

MAY 12, 2022

Those of you who are connected with me on social may have heard this story before…but what you don’t know is what happened during the subsequent games: struck easily, first, and hard, without the possibility of touching another ball for the rest of the block—back to normal. Do you see the connection to Net Promoter Score (NPS) yet?

NPS 52

NPS Metrics Net Promoter Score Effort Score 52

Vonage

MARCH 26, 2018

We recently partnered with Bluewolf and Salesforce for a webinar on how today’s best service organizations are enabling those types of interactions, and the trends they will be focusing on in 2018. During the webinar, Furniss broke down four ways AI will impact customer service in 2018. Here’s what we learned.

Omni-Channel 228

Omni-Channel Trends Customer Service Contact Center 228

ChurnZero

FEBRUARY 29, 2024

The working relationship between customer success and support teams can make, break, or even supercharge your customer experience, as Jaclyn Mullen of TheLoops showed attendees of ChurnZero’s most recent webinar. Watch Jaclyn’s webinar on demand here, and dig into attendees’ questions below.

Customer Success 52

Customer Success How To Culture Leadership 52

Feedbackly

MARCH 1, 2024

The Emotional Value Index (EVI) is a metric designed to measure and evaluate EX. With each emoticon given a weighted average, calculating EVI is as simple as any other CX metric. This is because such an experience connects the customers with the brand at an emotional level. This is where the gold lies. Would like to learn more?

Trends 59

Trends Metrics Policies Brands 59

RapportBoost

NOVEMBER 25, 2018

– Event, sponsored by Talkdesk, to cover top priorities for contact centers on how to connect with customers, prospects via their preferred channels – San Diego, CA. The event, sponsored by Talkdesk , will discuss the top priorities for contact centers in connecting with customers and prospects via their preferred channels.

Contact Center 40

Contact Center Innovation Average Handle Time Case Study 40

Vonage

MARCH 27, 2018

We explored this topic in a recent webinar featuring Ian Jacobs, principal analyst at Forrester Research; customer service expert Justin Robbins; and our own vice president of product, sales and service Wyndham Hudson. Use appropriate metrics and technology for measuring the impact of emotion. Not all Es are created equal.

Omni-Channel 228

Omni-Channel Banking Touchpoint Customer Journeys 228

BirdEye

MARCH 24, 2023

Table of contents Business development defined Differences between business development and sales Business development versus sales development Differences between business development and marketing What does a business development manager do? Business development is identifying prospects and looking for ways to reach prospects.

Return on Investment 98

Return on Investment Social Media Sales Metrics 98

NobelBiz

FEBRUARY 27, 2024

Performance Metrics and KPIs: Monitoring call center performance is essential. Metrics include First Call Resolution , Customer Satisfaction Score , and Call Handling Time 1. First Call Resolution (FCR) : This metric measures the ability of agents to resolve customer queries or issues on the first call.

Call Center 105

Call Center Tools Contact Center Net Promoter Score 105

SurveySparrow

APRIL 11, 2021

It is a strategy where your buyer gets to know who you are, what you offer, and how you can help their business with targeted content and nurturing instead of pushing for a sale. Companies with a good lead nurturing strategy will generate 50% more sales-ready leads at a 33% lower cost. What is a lead nurturing strategy?

Strategy 98

Strategy How To Effort Score Social Media 98

ClientSuccess

DECEMBER 28, 2020

Remembering what the foundational tenets of the industry really mean – and learning new ways to meet these goals – can help your team connect on a deeper level with customers in 2021 and beyond. This is where the connection between human interaction and technology can really make a difference. Get back to basics with ClientSuccess.

Customer Success 88

Customer Success eBook Customer Relationship Management Metrics 88

TechSee

JUNE 16, 2022

Paul is a Transformational, hands-on, customer service department leader with extensive experience using performance metrics, lean process improvements, and positive leadership in building effective, efficient, and happy customer service departments. His specialty is exploring the connection between customer service and technology.

Customer Service 251

Customer Service Contact Center Chief Customer Officer Call Center 251

BirdEye

NOVEMBER 16, 2023

Host commercial property investment webinars 6. Do review marketing to attract more customers Unlike the days of printed ads or flashy “For Sale” hoardings, home buyers look to real estate agent reviews to find the most trustworthy agent. Include an AI chatbot for instant response 2. Do review marketing to attract more customers 3.

Chatbots 109

Chatbots Social Media Consulting Financial 109

Andrew Mcfarland

SEPTEMBER 23, 2022

By developing an authoritative and relatable presence online, business development professionals can build a relationship with prospects, which often leads to sales. In addition, webinars, white papers, and video content are essential for establishing credibility. The process starts with connecting with a buyer.

Competitive Advantage 48

Competitive Advantage Touchpoint Meeting Sales 48

ClientSuccess

OCTOBER 25, 2022

These strategic meetings are a chance for customer stakeholders (including executive sponsors, primary contacts, and other vital resources) to meet with resources from across a vendor team – sales and strategic account representatives, implementation teams, product teams, etc. – to make sure things are on track.

How To 74

How To eBook Tips Resources 74

NobelBiz

JANUARY 16, 2024

These goals can include providing support generating sales or gathering market insights. These objectives may include providing support, generating sales, or gathering market insights. ” Call center metrics allow businesses to measure their call center’s performance and identify areas that need improvement.

Call Center 52

Call Center Contact Center Contact Center Software Call Recording 52

SurveySensum

SEPTEMBER 5, 2023

It’s not just about their first impression, but the entire customer journey — from the initial interaction to the lasting emotional connection. And a great customer experience builds a strong connection between your SaaS and its users, making them loyal fans. by building real connections with them. Why does this matter? –

Customer Experience 52

Customer Experience Self Service Effort Score Metrics 52

Grade.us

MAY 4, 2021

Last week, we had a fantastic webinar with Veronica and Ellie from our sister company, Traject’s social media management software Sendible. In our webinar, we shared a variety of really important social media tips for marketing your local business. Here’s what we covered in this webinar: . Q&A from the webinar.

Social Media 26

Social Media Tips Advertising Strategy 26

NICE inContact

APRIL 12, 2017

After successfully moving their operations to the cloud, with 8,000+ agents servicing 25,000+ global customers, they saw dramatic improvements to customer service metrics and connect time—even in the midst of rapid organizational growth and change–but they didn’t stop there.

Contact Center 120

Contact Center Innovation Video Analytics 120

eglobalis

OCTOBER 1, 2017

The CXPA supports the professional development of its members and advances the field of Customer Experience, Customer Insights, People Experience, Analytics, Sales, Marketing and Care. Events connecting CX and the Global Industry Experts . Webinars, Panels and other online learning. Discussion Boards. Mentoring program.

Customer Experience Professionals 154

Customer Experience Professionals CEM Customer Experience Customer Experience Management 154

ClientSuccess

APRIL 28, 2021

When critical issues aren’t being flagged, weeks can pass before you look around and realize you haven’t connected with a customer in some time. Track your product usage metrics accordingly. . Track your product usage, log ins, and other on-platform metrics to make sure your customer is still engaging with your platform. .

How To 64

How To eBook Metrics Customer relationships 64

Kayako

MARCH 9, 2017

Train customers through webinars. Hosting webinars or public speaking on behalf of your company is a great way to develop your career. Senior Technical Advocate, Kushal Sharma, has given webinars on Service Level Agreements (SLAs), which are a useful tool for achieving good customer service at Kayako. Take on support projects.

Self Service 178

Self Service Customer Service Roadmap Customers 178

ChurnZero

FEBRUARY 11, 2020

Leverage Tech to Connect With Customers. New term from #CCOUSA from @DavidKepron : “technempathy” value of tech is to create emotional connection with customers. Data & Analytics Are Important, But Don’t Forget Storytelling When Connecting With Customers. In this webinar, we will discuss how to: 1.

Customer Success 52

Customer Success Chief Customer Officer eBook Culture 52

ClientSuccess

SEPTEMBER 13, 2021

While some organizations turn to sales roles to facilitate these conversations, more and more CSMs are tasked with leading budget planning, expansion, and upsells thanks to their familiarity and comfort level with customers. Toolkit: Customer Success Metrics Toolkit. eBook: The Definitive Guide to CSM Comp Plans.

Customer Success 59

Customer Success eBook Customers Resources 59

ChurnZero

OCTOBER 28, 2021

With the results from 2021’s survey in, we held a webinar with the CS leaders from ChurnZero, ESG, and Higher Logic to discuss the findings. During the webinar, we covered: How to benchmark your team against others in the industry. If you missed the webinar, you can watch it on-demand. Firsthand reactions from industry leaders.

Study 52

Study Leadership Customer Success Chief Customer Officer 52

BirdEye

MARCH 11, 2024

How to connect with your audience through hashtags? In business, hashtags are a tool for companies to connect their content with specific topics, trends, or conversations, making it easier for users to find and interact with their posts. How to create a memorable hashtag strategy for your brand? What’s the ‘3×3’ hashtag strategy?

Social Media 70

Social Media Trends Analytics Connections 70