Calabrio
APRIL 16, 2020
Staying connected and responsive to customers under these circumstances can be challenging; access to a cloud-based contact center can be critical to resolving the new influx of cases and maintaining business continuity. Stay connected and responsive to customers. Minutes based on Amazon Connect consumption .
Uniphore
JANUARY 13, 2022
AD: Stay connected to your purpose and mission. When you’re connected to purpose and mission, you have a better sense for what is important. When you’re connected to purpose and mission, you have a better sense for what is important.”. If you could share one lesson you’ve learned with other leaders, what would it be?
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AWS Machine Learning
APRIL 18, 2024
You’ve likely experienced the challenge of taking notes during a meeting while trying to pay attention to the conversation. Or maybe you have a team member that always joins meetings late, and expects you to send them a quick summary over chat to catch them up. Check out the following demo to see how it works.
ECXO
APRIL 10, 2024
Quantum CX: Exploring the Fascinating Connection Between Quantum Physics and Customer Experience This time we will explore the fascinating connection between Quantum Physics and Customer Experience. This might sound like an unusual juxtaposition, but bear with me as I draw parallels between these two seemingly disparate fields.
Speaker: Aarde Cosseboom, Contact Center & Customer Experience Advisor and Co-Host of the Another Cloud Podcast
Every day customers contact customer support and every day customer support agents help to meet their requests. What steps occur before they are connected with an agent? But how are your customers reaching out? And are your customers utilizing AI?
Calabrio
OCTOBER 19, 2022
Our annual Calabrio Customer Connect (C3) event has wrapped, and we are still feeling the buzz of excitement. Top 10 Takeaways from the Calabrio Customer Connect. Choosing only ten takeaways from this year’s Calabrio Customer Connect was challenging, but we have narrowed it down to these key moments: 1.
ShepHyken
JULY 19, 2023
At a recent customer service presentation, the speaker who preceded me said that we must do better than simply meeting our customers’ expectations, and he shared some stories of truly amazing service experiences. So back to the idea of just meeting expectations. Connect with Shep on LinkedIn. Then it was my turn to speak.
Speaker: Esther Kieft, Delivery Manager (Group Technology) at Domino's Pizza Enterprises
From meeting stringent deadlines to insufficient resources being available to carry out customer research, there is a range of reasons why customer empathy could be missing in product development. It is well known that empathy is a key ingredient in creating lovable products, yet not all products offer the best customer experience.
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Co-branded Infographic with Nice: Your Guide to Next-Gen CX Connections. See how to meet your customers where they're at with a digital-first strategy. Download today to find stats on customers moving from first gen to next gen digital.
Advertiser: TTEC
Meeting these needs means delivering relevant experiences through the right technology such as messaging. Discover three ways to improve business outcomes by deploying messaging and AI to meet these expectations. Learning objectives: Create genuine connections through channels consumers prefer.
Advertiser: ZoomInfo
To understand the importance of direct dials, you need to understand connect rates. Take the following stats into consideration: It takes 5 minutes to connect with a prospect via direct dials, but takes 22 minutes using company switchboard numbers. When dialing a number at the VP level, SDRs are 147% more likely to connect with them.
Speaker: Tony Medrano, CEO of RapportBoost.ai
Customer preferences are constantly evolving, creating the need for contact centers to change in order to meet their needs. Leading contact center and technology experts will discuss trends in phone, chat, email, SMS and self-serve options in order to help our audience better connect with, retain and acquire customers.
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Our blog dives deep into the intimate connection between your brand and CX, emphasizing that even the most innovative product may only succeed with excellent support. Moreover, we explore how great CX can instill customer security, amplify marketing efforts, and meet brand expectations.
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A survey of 1,000 contact center professionals reveals what it takes to improve agent well-being in a customer-centric era. This report is a must-read for contact center leaders preparing to engage agents and improve customer experience in 2019.
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If Artificial Intelligence for businesses is a red-hot topic in C-suites, AI for customer engagement and contact center customer service is white hot. This white paper covers specific areas in this domain that offer potential for transformational ROI, and a fast, zero-risk way to innovate with AI.
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