Russel Lolacher

JANUARY 30, 2023

In this episode of Relationships at Work, Russel chats with author, keynote speaker and i4CP CEO Kevin Oakes on research-backed actions leadership can take to culture change their organization for the better. He’s the author of Culture Renovation: A Blueprint for Action 18 Leadership Actions to Build an Unshakable Company.

Culture 105

Culture Leadership Analysis Groups 105

TechSee

AUGUST 14, 2023

This list is an homage to the business leaders and influencers pushing the envelope when it comes to innovation in customer experience and customer service. In addition, he is also a best-selling author, Forbes contributor, blogger & podcaster, and frequent conference speaker. ’s 9 Binge-Worthy Marketing Podcasts.

Customer Service 207

Customer Service Contact Center Customer Centricity Leadership 207

Totango

FEBRUARY 25, 2019

We are excited to announce the new Customer Success Summit Conference for 2019, an evolution of our premier industry event for customer success thought leaders, practitioners and visionaries. Customer Success Summit Conference Global Executive Forum. Here’s everything you need to know. Where: Napa, CA. When: April 15-17, 2019.

Conference 49

Conference Customer Success Customer Centricity Leadership 49

TechSee

JUNE 16, 2022

This list is an homage to the business leaders and influencers pushing the envelope when it comes to innovation in customer experience. At the core of their reporting is a team with a passion for all things customer management, with a focus on Customer Contact and Design & Innovation. Follow on LinkedIn. Follow on LinkedIn.

Customer Service 251

Customer Service Contact Center Chief Customer Officer Call Center 251

InMoment XI

APRIL 3, 2023

However, it wasn’t until a couple of years ago that our leadership team asked me to lead the effort to rethink and revamp our CX program: Elevate. He is committed to ensuring the InMoment solution works for every single customer and that we continue to innovate to meet the emerging needs of our customers.

Tips 260

Tips Touchpoint Customer Centricity NPS 260

InMoment XI

NOVEMBER 25, 2008

There is a real sense of fear in the banking industry right now, and at the 2008 BAI Retail Delivery Conference and Expo, a conference at which we just exhibited last week, that fear was almost palpable. While in any other year the following statement would have encouraged prospective attendees to pay the registration fee.

Banking 200

Banking Leadership Innovation Conference 200

InMoment XI

NOVEMBER 25, 2008

There is a real sense of fear in the banking industry right now, and at the 2008 BAI Retail Delivery Conference and Expo, a conference at which we just exhibited last week, that fear was almost palpable. While in any other year the following statement would have encouraged prospective attendees to pay the registration fee.

Banking 200

Banking Leadership Innovation Conference 200

InMoment XI

NOVEMBER 25, 2008

There is a real sense of fear in the banking industry right now, and at the 2008 BAI Retail Delivery Conference and Expo, a conference at which we just exhibited last week, that fear was almost palpable. While in any other year the following statement would have encouraged prospective attendees to pay the registration fee.

Banking 200

Banking Leadership Innovation Conference 200

eGain Blogs

OCTOBER 29, 2021

KMWorld Connect 2021 is happening as a virtual conference, for the second year in a row. This year’s conference theme is Impacting the Future: Knowledge Sharing in the Age of New Technologies. The conference promises to discuss those questions. “Be This time, we are a diamond sponsor of the conference.

Connections 93

Connections Conference Innovation Customer Engagement 93

Forrester's Customer Insights

MARCH 4, 2020

At the PTC’20 conference earlier this year, I hosted a session with Asian finance investment leaders on why tech-driven innovations should be prioritized to ensure your company’s future market leadership.

Innovation 44

Innovation Conference Leadership Technology 44

One Millimeter Mindset

AUGUST 11, 2021

From the start, this strategy becomes an innovative way to shift the human dynamics within the most staid organizational cultures. That is professional innovation and cross-functional leadership in the making. That is professional innovation and cross-functional leadership in the making.

Innovation 116

Innovation Culture Leadership Resources 116

Russel Lolacher

OCTOBER 8, 2019

I’ve pulled some of my favourite tidbits and takeaways to give you some leadership inspiration. 1) Hire people smarter than you – they’ll make your company and you look good, plus they’ll innovate and problem-solve in ways you hadn’t imagined. I’d recommend his book, Creativity Inc. ,

Leadership 60

Leadership Culture Conference Policies 60

Experience Investigators by 360Connext

JANUARY 5, 2015

It was a room of 12 people, with the founder sitting at the end of a big conference table. The others were his senior staff , his trusted leadership team members. This led to stagnant thinking instead of innovation. Innovation only comes with risk. ” CXI® means re-evaluating your leadership practices.

Leadership 110

Leadership Consulting Employee Engagement User Experience 110

One Millimeter Mindset

MAY 27, 2021

Click this link to discover how collaborative problem solving catalyzes your professional innovation. Do you work in a department of cost-containers, yet want to take a collaborative leadership role within your organization? Isn’t it your time to take your place at your organization’s leadership table? I think so too.

Leadership 99

Leadership Innovation Conference Resources 99

CSM Magazine

FEBRUARY 12, 2024

To host an event that not only stands out but also resonates within your industry requires careful planning, innovation, and attention to detail. Ask yourself what you wish to achieve: Is it brand awareness, lead generation, or establishing thought leadership? It will also build a loyal following for future events.

Industry 95

Industry Tips Entertainment Transportation 95

ClientSuccess

NOVEMBER 14, 2019

Many customer success conferences take place annually around the world. These conferences offer wonderful opportunities for connecting with individuals in the industry and deepening your professional connections. The hard part is deciding which conferences are actually worth attending. CS100 Summit. September 15-17, 2020.

Conference 40

Conference Customer Success Hotels Customer Centricity 40

ClientSuccess

NOVEMBER 14, 2019

Many customer success conferences take place annually around the world. These conferences offer wonderful opportunities for connecting with individuals in the industry and deepening your professional connections. The hard part is deciding which conferences are actually worth attending. CS100 Summit. September 15-17, 2020.

Conference 40

Conference Customer Success Hotels Innovation 40

Chadwick Martin Bailey

MAY 2, 2019

This year’s IIeX Conference at the beautiful University of Texas at Austin was a whirlwind tour of what’s next in insights. The content was exceptional across the board, and because others have offered terrific recaps , I’m going to just focus on three other reasons why this conference is such a success: 1. Voices of the Industry.

Innovation 58

Innovation Conference Leadership Industry 58

Kustomer

OCTOBER 22, 2020

He made a commitment to improve the customer experience by focusing on operational excellence, innovation and data-driven decisions. “As Not only does this diversify the perspectives coming from leadership in the company, but the CX team benefits from unique qualities that women typically hold. “It

Conference 96

Conference Self Service Sports CRM 96

CX University

JULY 9, 2018

And in return for that sense of real, authentic meaning, they will be willing to give more of themselves, aspire to higher productivity, spiraling innovation, and off-the-charts customer satisfaction. The company’s real innovation lies in its retention program. Employees want to feel a sense of commitment to their work.

Employee Engagement 68

Employee Engagement Leadership Insurance Engagement 68

Qualtrics

SEPTEMBER 9, 2021

The combination of thought leadership, tools, policy information, training and education, policy influence, and networking has made SHRM one of the most impactful professional organizations in the world. For the first time, the SHRM Annual Conference is taking place both in-person and virtually this year! About Qualtrics.

Conference 26

Conference Employee Engagement Policies Leadership 26

Customers That Stick

OCTOBER 23, 2014

I’d like to take a moment to tell Customers That Stick™ readers about the 25 th annual Compete Through Service Symposium ( online brochure ) put on by the Center for Services Leadership at Arizona State University’s W.P. It is a three daylong conference, with each day focusing on the following topics: Day One: Service Innovation.

Conference 128

Conference Leadership Customer Service Training Healthcare 128

Qualtrics

FEBRUARY 6, 2019

Product-focused conferences are a great way to gain insights, strategize new ideas, and network with other professionals in your industry. Below are 10 product experience conferences that you should check out for 2019. The goal is to unleash the potential in every team so they can produce innovative products. ProductCon Seattle.

Conference 33

Conference Management Innovation Roadmap 33

Talkdesk

NOVEMBER 13, 2020

This is the first multi-regional Magic Quadrant covering the cloud contact center market, so it is a tremendous honor to be named in a leadership position we believe reflects the diversity of our customers. I miss being huddled in a conference room whiteboarding product roadmaps in the early evening.

Contact Center 111

Contact Center Roadmap Leadership Conference 111

Experience Investigators by 360Connext

NOVEMBER 3, 2014

If someone in a leadership position cares enough to recognize the truth hurts and might be tricky to address, that company is a winner. The foosball table is replaced with an austere conference table, and the leaders are getting down to business. They start trusting clients and customers more than their leadership.

How To 271

How To Leadership Social Media Consulting 271

Clarivate

MAY 31, 2023

This year the theme of World Intellectual Property Day is “Women and IP: Accelerating innovation and creativity.” Clarivate TM helps companies accelerate innovation, achieve long-term growth and realize sustainable success. Sandra’s career in IP started by chance, quite similar to the story of Vanessa Clabau.

Meeting 52

Meeting Government Innovation Leadership 52

Storyminers

JULY 6, 2020

In addition to his customer experience work, Adam is an angel investor with an interest in entrepreneurs who disrupt the status quo through innovation. Adrian is also a best-selling author, Forbes contributor, blogger & podcaster and frequent conference speaker, panel participant, and Chari. Adrian Swinscoe. Aimee Lucas.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

West Monroe

MARCH 7, 2024

Tiffani Bova, Global Growth and Innovation Evangelist at Salesforce: “Customer centricity is about paying attention to those customers that obviously have the opportunity for higher profitability and more sales and more revenue, but not at the expense of everything else. Do you need digital to be innovative?

Innovation 52

Innovation ROI Customer Centricity Conference 52

One Millimeter Mindset

SEPTEMBER 11, 2018

Communication between leadership, management and front line employees. OK, I am no stranger to the startup space and enjoy collaborating with quite a few innovative entrepreneurs. Without being available to speak to me in person or via conference call. Social communication etiquette is going over the top. Have you noticed?

Communication 167

Communication Social Media B2B Conference 167

Storyminers

JULY 6, 2020

In addition to his customer experience work, Adam is an angel investor with an interest in entrepreneurs who disrupt the status quo through innovation. Adrian is also a best-selling author, Forbes contributor, blogger & podcaster and frequent conference speaker, panel participant, and Chari. Adrian Swinscoe. Aimee Lucas.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

Natalie Petouhof

MAY 9, 2016

Tweet What we saw at the conference was a full suite for customer experience. Instead of having silos trying to each engage with the customer, suites provide the opportunity for employees to collaborate when engaging with customers (especially when the organization change management issues are dealt with from a leadership point of view.)

Conference 40

Conference Report Social Media Case Study 40

One Millimeter Mindset

SEPTEMBER 22, 2021

Then hire me to speak to your department, chapter, or conference. Change Agent | Collaboration Catalyst | Complex Problem Solver | Professional Innovation | Cross Functional Leadership | Speaker, Consultant, Coach, Author |. Searching for a coaching catalyst to get you unstuck professionally? Delivered virtually or in-person.

Management 77

Management Innovation Resources Conference 77

Oracle

JANUARY 28, 2021

Customer Relationship Management Conference (CRMC): Reconnecting the World of Retail. Oracle Live: Quarterly Update on Innovations for Advertising and CX. Design and Innovation: CXO Virtual Exchange. eTail: The Virtual Summit & Expo for eCommerce & Omnichannel Innovators. January 12 – 14, 19, and 21 – 22, 2021.

Customer Experience 76

Customer Experience B2B Conference Advertising 76

Qualtrics

DECEMBER 6, 2018

HR and EX conferences are a great way to gain insights, strategize new ideas, and network with other professionals in your industry. Below are 10 HR and EX conferences that you should check out for 2019. Description: The theme of the conference is “People Data for Good” and the conference is two days long.

Employee Engagement 27

Employee Engagement Conference Resources Engagement 27

Experience Investigators by 360Connext

MARCH 24, 2015

I’m speaking at the Next Generation Customer Experience conference in San Diego this week, but today I got to be an attendee and participate in some great conversations about customer experience. Michael Perman , Dean of Innovation from Gap, Inc. discussed how challenging it is to think of innovation in positive terms.

Customer Journeys 110

Customer Journeys Customer Experience Conference Social Media 110

Gainsight

APRIL 26, 2023

Oh, how far we’ve come—as a company, an industry, and an unstoppable community that we’ve forged around our annual Pulse Conference. Learning With Our PALs Pulse Academy Live (PAL) cemented the legacy of learning at Pulse with educational programming that kicks off the event a day ahead of the main conference. Well, London, anyway.

Industry 52

Industry Conference Fashion Customer Success 52

ClientSuccess

AUGUST 30, 2018

Notably, Carine Clark , CEO of Banyan , presented at last year’s premier customer success leadership event in Sundance, Utah, and her message was both powerful and practical. While Carine won’t be speaking at this year’s conference, you can expect to be inspired by an equally incredible lineup of speakers and thought leaders.

Leadership 40

Leadership Customer Success eBook Culture 40