Totango

FEBRUARY 5, 2021

Our increasingly customer-centric economy has established Customer Success as critical to every business’s overall strategy. Any CS team member knows that happy customers make for a thriving enterprise, but the same cannot always be said for C-level executives or your board of directors.

Customer Success 72

Customer Success How To Net Promoter Score Financial 72

Gainsight

APRIL 26, 2023

During the Pulse 2022 opening keynote, Nick Mehta, CEO of Gainsight, reflected “In 2013, there were 300 people in this room, and there were like 500 people in customer success, literally.” Oh, how far we’ve come—as a company, an industry, and an unstoppable community that we’ve forged around our annual Pulse Conference.

Industry 52

Industry Conference Fashion Customer Success 52

Kustomer

OCTOBER 22, 2020

He made a commitment to improve the customer experience by focusing on operational excellence, innovation and data-driven decisions. “As David Cane, VP of Customer Success & Trust and Safety at Wag Walking agrees with this, and believes that inclusivity should be embedded within the culture of an organization. “I

Conference 96

Conference Self Service Sports CRM 96

Oracle

JANUARY 28, 2021

Customer Relationship Management Conference (CRMC): Reconnecting the World of Retail. Oracle Live: Quarterly Update on Innovations for Advertising and CX. Design and Innovation: CXO Virtual Exchange. Field Service Connect: The Invite-Only Virtual Event for Leaders in Customer Success, Service & Support. . —.

Customer Experience 76

Customer Experience B2B Conference Advertising 76

One Millimeter Mindset

SEPTEMBER 11, 2018

Communication between leadership, management and front line employees. OK, I am no stranger to the startup space and enjoy collaborating with quite a few innovative entrepreneurs. Without being available to speak to me in person or via conference call. Social communication etiquette is going over the top. Have you noticed?

Communication 167

Communication Social Media B2B Conference 167

CSM Magazine

OCTOBER 18, 2022

“Calabrio is leading the charge in removing the roadblocks our customers face and enabling the contact centre to be the brand guardians that they are meant to be. At Accruent, Orstad managed professional services, managed services, and enablement globally to assure positive business outcomes for customers. “I

Customer Service 52

Customer Service e-support Contact Center Conference 52

ClientSuccess

MAY 10, 2019

The new logo incorporates our mission to build global customer success leadership summits with the best content, the best experiences, and the best connections. The CS100 Summit is the premier conference for customer success executives & SaaS leaders. Don’t get stuck in a boring conference hall.

Conference 48

Conference eBook Customer Success Culture 48

Kustomer

OCTOBER 22, 2020

He made a commitment to improve the customer experience by focusing on operational excellence, innovation and data-driven decisions. “As David Cane, VP of Customer Success & Trust and Safety at Wag Walking agrees with this, and believes that inclusivity should be embedded within the culture of an organization. “I

Conference 52

Conference Self Service Sports CRM 52

Gainsight

AUGUST 18, 2022

New features enable digital-led customer collaboration, AI-optimized customer success management, and customer-centric product innovation. . Pulse , Gainsight’s annual conference, offers inspiring, strategic discussions for Customer, Product, and Community professionals. Thought leadership.

Effort Score 52

Effort Score e-support Leadership Customer Journeys 52

SmartKarrot

SEPTEMBER 7, 2021

Wondering about who made it to the list of top product management conferences in 2021? Check out our list of conferences segmented on a quarterly basis and know more about the dates, locations and what is up for grab. CPO Mastery Conference IXDA Interaction Week. CPO Mastery Conference. Women in Product Conference.

Conference 10

Conference Management Innovation Connections 10

One Millimeter Mindset

MAY 23, 2019

Leadership through storytelling takes another look at your toxic professional stories. Tomorrow, I deliver a breakout presentation at the 2019 IEEE Women in Engineering International Leadership Conference in Austin TX. I speak on how professional purpose is the key to professional innovation.

Leadership 70

Leadership Conference Innovation Culture 70

Gainsight

JUNE 9, 2021

The first day of Pulse Everywhere showed that Gainsight’s Pulse events are ever-evolving and still presenting attendees with the best content in customer success. Who knew that we’d be able to offer a hybrid-style conference with over 20,000 attendees? Launching and Growing World-Class Customer Success Organizations.

Entertainment 98

Entertainment Customer Success ROI Trends 98

SmartKarrot

JANUARY 5, 2021

The evolving field of Customer Success owes its origin and rapid rise to a passionate community of pioneers, proponents, and practitioners. Here’s our Top 50 Customer Success Influencers list celebrating those frontiersmen and women pushing the boundaries and making Customer Success the force that it is today.

Customer Success 21

Customer Success Chief Customer Officer Leadership B2B 21

Totango

APRIL 25, 2019

Leaders of customer success convened at beautiful Carneros Resort in Napa Valley last week for Totango’s inaugural invite-only Global Executive Forum, the first event of its 2019 Customer Success Summit Conference. . He ended with a challenge and a promise to customer success leaders – The Results are In!

NPS 54

NPS Connections Customer Centricity Customer Success 54

Education Services Group

OCTOBER 28, 2020

Capturing and reacting based on your customers’ expected business outcomes are integral part of Customer Success. Therefore, during a Quarterly Business Review (QBR), customers are asked what their desired business outcomes are. Since 2013, Irit has been pivotal in shaping Customer Success best practices.

How To 45

How To Chief Customer Officer Customer Success Customer Retention 45

Gainsight

JANUARY 8, 2019

Build up those knowledge reserves by attending these can’t-miss conferences of 2019. SaaStr is an annual conference that brings together the best & brightest minds in SaaS. IBM Think is a four-day conference that tech junkies dream about. A conference? North America. SaaStr Annual | February 5-7, San Jose, CA.

Conference 45

Conference B2B Entertainment B2C 45

ClientSuccess

MAY 18, 2021

For CSMs, hearing from customers daily about the platform, features, and value-based services can quickly become par for the course. This is why many SaaS organizations have a Customer Advisory Board to gather this feedback while saying thank you to your loyal customers.

eBook 65

eBook Conference Meeting Customer Centricity 65

Gainsight

MARCH 29, 2019

I don’t claim that the techniques we’re inventing and honing in the Customer Success Movement are on the same scale of significance as calculus or the laws of thermodynamics, but I do believe what we’re creating together is significant in its own way. Successfully charging for customer success.

Metrics 55

Metrics Customer Success eBook Innovation 55

Gainsight

APRIL 15, 2019

This year our sights are set to the future of not just customer success as a function, but also the bigger customer success strategy across your companies. From Customer Success to Customer Growth. Human-First Leadership. Customer Data Infrastructure. Operationalizing Outcomes.

Hospitality 81

Hospitality Leadership Customer Success NPS 81

Kayako

MARCH 21, 2017

The customer quotient study suggests there are six drivers of customer trust: Stability – a brand must have a foundation or stability. Innovation – a brand must continue to develop & innovate. Building customer trust is no easy feat. I’ve learned a lot about building trust with customer in my years at Kayako.

Interaction 211

Interaction How To Self Service Customers 211

Customer Guru

AUGUST 8, 2018

She has over 25 years of experience in guiding businesses on customer experience and helping them understand the importance of the employee experience. Arie is a Customer Strategy, Customer Lifecycle Management, Customer Insight, and Innovation Consultant. Arie Goldshlager Follow @ariegoldshlager.

Customer Experience 130

Customer Experience Chief Customer Officer Consulting Customer Journeys 130

Gainsight

JULY 7, 2021

I can pretty vividly remember the first Pulse conference I attended back in 2013. Back then, I was still six months away from launching my own SaaS company, but I was already encumbered with the industry and curious about this up-and-coming category called “Customer Success.”. The More Things Change, the More They Stay the Same.

Social Media 45

Social Media Conference NPS Customer Success 45

ClientSuccess

NOVEMBER 26, 2018

We’ll just come out and say it: customer marketing conversations and campaigns aren’t always the smoothest for customer success teams, nor do they tend to foster winning retention statistics. Here are four ways customer marketing can improve customer retention : 1. The Four Fold Mission of Customer Success.

Marketing 56

Marketing Case Study eBook Exercises 56

ChurnZero

JANUARY 13, 2022

As the demand for Customer Success surges within SaaS, so too does the need for effective leaders to spearhead this expanding function and steer its strategy and success. Over the course of the pandemic, Customer Success has cemented itself as a central business driver of growth and profit. Follow Adi on LinkedIn.

Customer Success 98

Customer Success Chief Customer Officer Leadership Consulting 98

Storyminers

JULY 6, 2020

He has appeared in over 150 media and is regularly cited as a top customer experience thought leader. In addition to his customer experience work, Adam is an angel investor with an interest in entrepreneurs who disrupt the status quo through innovation. Adrian Swinscoe. Aimee Lucas. Barry Dalton. Bill Quiseng.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Gainsight

OCTOBER 7, 2019

Customer success has taken the business world by storm, and not just in tech and SaaS. Check out this State of Customer Success report based on LinkedIn data —you’ll see it’s a good time to be in customer success. Companies are investing more in customer success. How do we know?

Customer Success 13

Customer Success Customer Centricity Healthcare Conference 13

Answer Dash

JANUARY 1, 2019

(This article is originally published at ICMI ) Hint: Focus on Agent Performance If you’ve sat through any customer service technology demos or walked the showroom floor at an industry conference, you’ve undoubtedly heard well-meaning sales folks speak of innovation, disruption, and automation.

Contact Center 67

Contact Center Knowledge Base Chatbots System 67

Storyminers

JULY 6, 2020

He has appeared in over 150 media and is regularly cited as a top customer experience thought leader. In addition to his customer experience work, Adam is an angel investor with an interest in entrepreneurs who disrupt the status quo through innovation. Adrian Swinscoe. Aimee Lucas. Barry Dalton. Bill Quiseng.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

Gainsight

AUGUST 18, 2022

We took some time at Pulse , our annual user conference in San Fransisco (if you somehow haven’t heard of it), to recognize seven companies and over a dozen individuals. The winners represent some of the biggest names in the SaaS industry, and we salute their ability to change the game of customer success and experience over the past year.

Effort Score 23

Effort Score Customer Success Software Healthcare 23

Natalie Petouhof

FEBRUARY 21, 2016

Using the Customer Experience Cloud To Drive Awesome Customer Experiences. Using the Sales Cloud to Grow Win Ratios… We will be recognizing nine individuals who demonstrate true leadership in digital business through their application of new and emerging technologies. Next Generation Customer Experience.

Omni-Channel 40

Omni-Channel Customer Experience Customer Service Innovation 40

Natalie Petouhof

JULY 14, 2015

Every year the Constellation SuperNova Awards recognize eight individuals for their leadership in digital business. In its fifth year, the Constellation SuperNova Awards will recognize eight individuals who demonstrate true leadership in digital business through their application and adoption of new and emerging technologies.

Case Study 40

Case Study Leadership Innovation Travel 40

ClientSuccess

NOVEMBER 14, 2019

Many customer success conferences take place annually around the world. These conferences offer wonderful opportunities for connecting with individuals in the industry and deepening your professional connections. The hard part is deciding which conferences are actually worth attending. X4 Experience Summit.

Conference 40

Conference Customer Success Hotels Innovation 40

ClientSuccess

NOVEMBER 14, 2019

Many customer success conferences take place annually around the world. These conferences offer wonderful opportunities for connecting with individuals in the industry and deepening your professional connections. The hard part is deciding which conferences are actually worth attending. Customer SuccessCon.

Conference 40

Conference Customer Success Hotels Customer Centricity 40

SurveySensum

JULY 14, 2020

Chad Horenfeldt – Director of Customer Success at Kustomer. With over 15 years of experience in customer success, Chad Horenfeldt has a proven reputation as a driven, creative, outcome-focused leader specialized in building and developing Customer Success teams. LinkedIn: [link]. Website : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

ClientSuccess

NOVEMBER 22, 2022

As a marketing professional, you understand the importance of customer success in driving business growth. And with the rise of customers in control, it has never been more important for marketers to focus on strategies that create and nurture successful customer relationships. Invest in Customer Success.

Customer Success 69

Customer Success Strategy Marketing Social Media 69

Gainsight

JUNE 4, 2019

Now customer success has its own prestigious award! This year at our annual Pulse conference , Gainsight launched the Pulse Impact Awards. We wanted to save a spot on the biggest stage in customer success to honor teams that made an impact in four different categories over the last year.

Chief Customer Officer 8

Chief Customer Officer Innovation Conference Customer Success 8

SmartKarrot

JULY 6, 2022

Q 3: How does the leadership team in the organization work? A: Consider how well your leadership team and their supervisors recognize the present business challenges and can internalize client needs and propel the outcomes for which you were hired. Q 6: Is there a way I can make the customer journey predictable?

Chief Customer Officer 10

Chief Customer Officer Self Service Roadmap Customer Success 10