Qualtrics

FEBRUARY 6, 2019

Product-focused conferences are a great way to gain insights, strategize new ideas, and network with other professionals in your industry. Below are 10 product experience conferences that you should check out for 2019. Design a data-driven product roadmap. The Product Experience Track at X4 Experience Management Summit.

Conference 33

Conference Management Innovation Roadmap 33

Oracle

FEBRUARY 21, 2020

Visit the registration page and use discount code “SmarterCX” to get a rate of $995 on a full conference pass.**. Oracle Digital Customer Service Overview and Roadmap. Roadmap session featuring Jeremy Kembel, Product Management, Oracle. Discuss common use cases and learn how your business can benefit.

Customer Service 62

Customer Service Roadmap Hospitality Conference 62

Customer Bliss

MAY 5, 2016

And often without a roadmap or the competency to diagnose, understand and rebuild starting with customer needs and emotions. The example I give in the book — which I’ve sat through in dozens of conference rooms — is a presentation where data was presented on why we were not keeping new customers.

Customer Experience 100

Customer Experience How To Chief Customer Officer Roadmap 100

Clarivate

JUNE 26, 2023

The ISPOR Task Force also recently published a guidance document, titled ‘Roadmap for increasing the usefulness and impact of patient-preference studies in decision making in health.’ This document also provides useful guidance for stakeholders working in research on how to devise a preference study.

Data 52

Data Healthcare Roadmap Study 52

Chadwick Martin Bailey

OCTOBER 14, 2020

Planning a virtual conference is a job you could never pay me enough to do. Perhaps I heard it because I already espouse it, but for me, the key is how to be prepared for next month and next year. How to have a seat at the table. But most said, “…umm who could have REALLY been prepared for this insanity?!?”

Conference 80

Conference Consulting Roadmap Financial 80

Gainsight

DECEMBER 27, 2019

We’ve released some amazing new Gainsight PX features , put on the best Pulse conference to date, and supported the customer-centric community with an ever-growing content library. 6 Important Product Management Metrics (and How to Improve Them). How to Know If Your Product Instrumentation is Out of Date.

Roadmap 97

Roadmap Metrics Feedback Conference 97

Kustomer

JULY 24, 2020

With the coronavirus not ceasing anytime soon, what options do conference attendees have? From journey mapping, to analytics, to technology, to digital engagement, to agent empowerment, you’ll know how to create the unbreakable connections that drive customer loyalty, advocacy and revenue. Kustomer Conference. Go virtual!

Conference 52

Conference Customer Journeys Roadmap Innovation 52

Lithium

DECEMBER 6, 2022

Event recap: Forrester CX NA Conference 2022 Recapping the emerging trends in one event shows the level of care and understanding Khoros strives to deliver to our customers and, by extension, your current and future customers. Some blog areas are limited to Khoros customers only. Available On-demand. Appreciate you two working together!

Social Media 52

Social Media Roadmap Trends Hospitality 52

Lithium

MAY 4, 2021

Throughout our virtual Khoros Engage conference in September, we will share all award submissions with our 1500+ attendees. We will invite winners to submit a short video describing their success that will be highlighted at the conference! Khoros Roadmap Webinar Tuesday, June 8 • Register today! Apple iOS 14.5

Conference 52

Conference Analytics Social Media Roadmap 52

Lumoa

AUGUST 23, 2021

How to elevate Customer Experience post-covid In a recent survey by Bain and Co. Stay agile to meet new needs In March and April of 2020, during the boggiest months of the pandemic, we saw companies being very agile in developing features and reprioritizing product and service roadmaps based on customer requests and feedback.

Customer Experience 236

Customer Experience Social Media Video Analytics 236

Centercode

DECEMBER 22, 2020

This year has forced us to grow and change many, many aspects of our lives, from how we work (#remote), to how we communicate with our team (“Can you guys see my screen?”), ”), to how to dress (hello sweatpants, my old friend). How to Decrease Beta Testing Costs by 40% (Blog). Engaging Testers.

eBook 75

eBook Case Study ROI Roadmap 75

CustomerSuccessBox

JUNE 8, 2022

She has been consistently voted top Customer Success strategist since 2013 and is frequently featured as a speaker at conferences and Customer Success publications. And depending on the situation, you will have a different playbook on how to win their business back. A: If I have any tips for them on how to handle churn?

Management 52

Management How To Effort Score Customer Success 52

Amity

APRIL 17, 2017

And more recently, I continued to hear the same thing while attending customer success conferences and meetups in San Francisco, Toronto, Denver, and Pittsburgh. Aligning the roadmaps for products, services, and programs with the needs of key accounts. This is a big problem. Anticipating and prioritizing unmet customer needs.

How To 59

How To Roadmap Conference Customer Success 59

Experience Investigators by 360Connext

APRIL 6, 2015

I was in San Diego for the Next Generation Customer Experience conference and when we were offered the opportunity as part of the conference schedule, I jumped at it. It’s a struggle many of us in customer experience have had to deal with before – how to set clear customer expectations and then deliver on them every day.

Customer Experience 110

Customer Experience Conference Customer Experience Professionals Roadmap 110

NetBase

AUGUST 16, 2019

Our NetBase LIVE conferences in Los Angeles and New York will have you in fighting shape to end 2019 on a high note! With social networks serving as the new marketing norm, businesses across the world are sorting out how to remain relevant. And also – how to get your organization prepared! How Warner Bros.

Social Media 62

Social Media Conference Analytics Multi-Channel 62

Circular Edge

APRIL 22, 2020

Through the theme of “ Re-Imagining JDE ,” Lyle Ekdahl illustrated how customers are leveraging EnterpriseOne 9.2 I looked forward to attending the JDE Product Update & Roadmap session with Bob Monahan and Gary Grieshaber. First, the latest JDE Roadmap illustrating updates on the 9.2 JDE Roadmap: [link].

Resources 52

Resources Innovation Roadmap Self Service 52

Oracle

FEBRUARY 7, 2019

Visit the registration page and use discount code “SmarterCX” to get a rate of $1,295 on a full conference pass now through March 18, 2019.**. Hear from SEO experts as they cover tips and tricks for leveraging the latest SEO enhancements and how social plays a growing role. How to Be a Storytelling Marketer.

Customer Experience 44

Customer Experience Conference Ecommerce Roadmap 44

Clarabridge

MAY 9, 2018

Our tenth annual Clarabridge Customer Connections Conference (C3) event kicked off Tuesday morning in the nation’s capitol at the Gaylord National Convention Center, right in Clarabridge’s backyard. So how do you even begin to celebrate ten years of transformation? With a roadmap to success, of course!

CEM 40

CEM Roadmap Contact Center Conference 40

Talkdesk

MAY 18, 2020

Source: Data Protection and Privacy Legislation , United Nations Conference on Trade and Development, April 2020. Source: Adoption of E-Commerce Legislation Worldwide , United Nations Conference on Trade and Development, April 2020. Digital Transformation is not just a buzzword on C-level roadmaps.

Contact Center 83

Contact Center Policies e-support Conference 83

ChurnZero

MAY 12, 2020

The SaaS Revolution Show is brought to you by SaaStock Europe’s only B2B SaaS conference, which take place in Dublin, Ireland. Value Realized caters to individual contributors, managers, directors and leadership in the field by providing thoughtful insight and context on how professionals deliver more value to their customers.

Customer Success 64

Customer Success Chief Customer Officer B2B Roadmap 64

Gainsight

APRIL 8, 2021

Our ‘ Customer Success Operations’ track will help you learn how to do just that. There is an age-old question in many organizations—how to perfect the pre and post-sales handoff. Hear from product leaders at beloved SaaS companies on how they perfected their product success strategy over time. This is the track for you!

Roadmap 59

Roadmap Customer Success Conference Sales 59

Gainsight

MAY 13, 2020

We could have never imagined that when we started Pulse in 2013 with 300 attendees that it would grow to the size of our virtual conference today with over 21,000 registered attendees. Efficiency and how to do more with less. How to find pockets of expansion in your customer base. This year we watched Pulse come full circle.

Roadmap 59

Roadmap ROI NPS Customer Success 59

Circular Edge

APRIL 24, 2019

In part one of my recap , I shared several JDE customer success stories, journey maps and announcements from the JD Edwards keynote and roadmap sessions at Collaborate 19 (I also included links to the recordings and presentations). Smart Help for International Business : Realize Your Global JDE Roadmap.

Innovation 40

Innovation Roadmap Case Study Conference 40

Circular Edge

APRIL 24, 2019

In part one of my recap , I shared several JDE customer success stories, journey maps and announcements from the JD Edwards keynote and roadmap sessions at Collaborate 19 (I also included links to the recordings and presentations). Smart Help for International Business : Realize Your Global JDE Roadmap.

Innovation 40

Innovation Roadmap Case Study Conference 40

Solvvy

APRIL 26, 2019

And when you’re not busy visiting historic Philadelphia, you’ll get to experience all of the exciting events and exhibitors at Guru’s very first conference. How do you empower support agents to focus on building a relationship with customers? Drop your cheesesteaks, Empower 2019 is just around the corner.

Conference 9

Conference Self Service Roadmap Customer Expectations 9

Gainsight

MAY 7, 2019

SC Moatti will share best practices for accelerating growth in her session, “How to Unlock New Sources of Business Growth.”. In 2014, he founded the Lean Product Silicon Valley community which has over 7,800 members who gather monthly to discuss how to apply Olsen’s principles when building products. REGISTER NOW. REGISTER NOW.

Industry 49

Industry Conference Consulting Software 49

Gainsight

APRIL 23, 2019

Peter Komornik (CEO, Slido) and Jo Massie (VP of Customer Success, Slido) will share how their self-sufficient teams are closing the gap between people building the products and the people using them. Tip #2: Inventory requests for easier product roadmap planning. It was my first time at a Pulse conference.

Tips 49

Tips Management Roadmap Conference 49

Lithium

JUNE 11, 2019

We are excited to announce that we will again be offering three workshops at our CX Live Pre-Conference day on October 3 rd in Austin, Texas. Learn how to best engage with customers on the social web. Learn how to identify, define, and measure ROI for customer care. Prerequisites : None. See proven techniques to build advocates.

Social Media 40

Social Media Case Study ROI Course 40

Lithium

JUNE 11, 2019

We are excited to announce that we will again be offering three workshops at our CX Live Pre-Conference day on October 3 rd in Austin, Texas. Learn how to best engage with customers on the social web. Learn how to identify, define, and measure ROI for customer care. Prerequisites : None. See proven techniques to build advocates.

Social Media 40

Social Media Case Study ROI Course 40

Lithium

JUNE 11, 2019

We are excited to announce that we will again be offering three workshops at our CX Live Pre-Conference day on October 3 rd in Austin, Texas. Learn how to best engage with customers on the social web. Learn how to identify, define, and measure ROI for customer care. Prerequisites : None. See proven techniques to build advocates.

Social Media 40

Social Media Case Study ROI Course 40

ChurnZero

AUGUST 30, 2019

Our very own CEO, You Mon Tsang, had a part of the action and was one of the conference mentors and organized a Super Braindate on – Customer Success for the C-Suite: Why Churn Matters. How to Build Effective Customer Success Plans Wednesday, September 11, 2019 2:00 – 3:00 PM EDT. Aparna Vemuri (@tweeteshwari) August 29, 2019.

Customer Success 40

Customer Success Net Promoter Score NPS Roadmap 40

NetBase

OCTOBER 29, 2018

People were excited to be there, and to share their knowledge over the next two days – like the International Peace Institute’s Hillary Saviello : We know exactly how the IPI uses NetBase to promote their efforts without a marketing budget, and love that they were able to join us for our New York event. DAY 2 – Yesterday, Today, and Tomorrow.

Brands 60

Brands Social Media Analytics Conference 60

Circular Edge

MAY 26, 2023

This conference was a fun and enjoyable way to reconnect with the JDE & Cloud communities and I can’t wait to do it again at this year’s InFocus, September 27-29 in Denver and back at Blueprint 4D, May 7-10 in Dallas.

Case Study 52

Case Study Innovation Study Entertainment 52

BirdEye

AUGUST 28, 2023

You become a household (or conference room) name when people encounter your brand multiple times. Instead, create a roadmap to achieving your SMART goals. How to optimize a business social media profile for better visibility? How to make my brand stand out as the best social media profile? Not being authentic.

Social Media 52

Social Media Strategy Entertainment Multi-Channel 52

delighted

MAY 24, 2017

They can amplify your strengths, drive referrals, coach new users, and even help guide the product roadmap. Great starting topics include: how they were solving the problem before they were a customer, unique tips or processes they have in place to maximize value, and a deep dive into specific features they love. Reach out to them.

Case Study 74

Case Study B2B Study Ecommerce 74

Gainsight

JUNE 11, 2021

How To Hire A Customer Success Manager The Right Way with the amazingly talented Irit Eizips, Chief Customer Officer at CSM Practice. It’s a simple and effective change that will alter how you interact with your customers forever! The Danger of Mediocre Support Experiences & How to Fix Them! So surprise them.

Chief Customer Officer 91

Chief Customer Officer Customer Success Handbook Knowledge Base 91

Amity

JULY 10, 2017

We asked leading Customer Success experts to share the biggest QBR mistakes Customer Success teams are guilty of, and how to avoid them moving forward. ​. They talk about what they did, what usage and support cases trends they see or what the product roadmap is - instead of having an exchange or interaction, otherwise known as a conversation.

Metrics 63

Metrics Self Service Roadmap ROI 63