Gainsight

APRIL 26, 2019

In the “final frontier” there isn’t a roadmap to follow. In the customer success movement, we’re in the middle of the same transition Star Trek made—from a Kirk-type leader to more of a Picard. Customer Success in the 2010s vs. Customer Success in 2020—and beyond. Customer Success 2010.

Leadership 79

Leadership Customer Success Roadmap Conference 79

Lithium

DECEMBER 6, 2022

If you haven't signed up to receive the Customer Newsletter, you're missing out on the latest and greatest from Khoros! Some blog areas are limited to Khoros customers only. If you are a customer and unable to access anything, click the chat bubble (bottom right) and type Customer Access. Sign up today ! True story.

Social Media 52

Social Media Roadmap Trends Hospitality 52

Centercode

DECEMBER 22, 2020

Our team was right there, too, and we’re proud to say that we continued not only to support our customers with our platform and services, but we supported testing professionals with in-depth content to help them adapt and improve. Understanding Tester Engagement Through Metrics (Cheat Sheet + Worksheet). Increasing Efficiency.

eBook 75

eBook Case Study ROI Roadmap 75

CSM Magazine

JULY 11, 2023

Develop a Strong Understanding of Your Market and Customers Successful product managers have a deep understanding of their target market and customers. When working in product management , you must conduct thorough market research, analyze trends, and identify customer needs and pain points.

Management 40

Management Roadmap Trends Communication 40

Clarabridge

MAY 9, 2018

Our tenth annual Clarabridge Customer Connections Conference (C3) event kicked off Tuesday morning in the nation’s capitol at the Gaylord National Convention Center, right in Clarabridge’s backyard. With a roadmap to success, of course! Roadmap to Success: Taking Your CX Program to the Next Level.

CEM 40

CEM Roadmap Contact Center Conference 40

Gainsight

APRIL 8, 2021

Just like your provider of choice, Gainsight’s Pulse Everywhere 2021 has something for everyone—whether you work in customer success, success operations, or product management. If you are new to Customer Success, first up, we have ‘ Simplifying Customer Success.’ Then the track for you is ‘Customer Success at Scale.’

Roadmap 59

Roadmap Customer Success Conference Sales 59

Customer Bliss

MAY 5, 2016

If you start talking about cross-functional teams and what that means for customer experience, the journey for your organization is even more nuanced. Silos band together to work on the problem, but often without starting with customers’ lives. Who has time for cross-functional teams in a modern business environment?

Customer Experience 100

Customer Experience How To Chief Customer Officer Roadmap 100

ChurnZero

AUGUST 30, 2019

Top 10 Customer Success Takeaways from SaaStr Scale. It was a 1-day turbo-charged event in San Francisco with the best-of-the-best in Sales, Marketing, and Customer Success. Respect Your Customer. Rules have changed in #saas Respect your customer. “Get a customer on a monthly deal? No one likes surprises.

Customer Success 40

Customer Success Net Promoter Score NPS Roadmap 40

SmartKarrot

FEBRUARY 8, 2022

Role: Strategic Customer Success Director Location: Indianapolis, IN, US Organization: Wunderkind As a Strategic Customer Success Director, you will mentor and inspire a small team of high-performing Customer Success Managers & Associates. Understand the customer use case. Respond to customers with low usage.

Customer Success 19

Customer Success Roadmap Conference Measurement 19

SmartKarrot

OCTOBER 10, 2022

Build meaningful and strong relationships with Diagnostic Robotics’ customers that result in long term and enterprise wide partnerships including the selling of new product capabilities. Manage complex, cross functional customer implementations for new product deployments.

Customer Success 19

Customer Success Roadmap Healthcare Conference 19

Amity

JULY 10, 2017

We asked leading Customer Success experts to share the biggest QBR mistakes Customer Success teams are guilty of, and how to avoid them moving forward. ​. As the CEO of a Customer Success consulting firm, I get to work with many Customer Success teams. Customer Success Managers are awesome.

Metrics 63

Metrics Self Service Roadmap ROI 63

Oracle

NOVEMBER 7, 2018

This past week, we attended Cable Tec Expo 2018 in Atlanta – a conference that showcases breakthrough technology and trends in the cable and telecommunications industries. To learn more about upcoming CX events, view our 2018-2019 customer experience events calendar. ” An evolving approach to education.

Telecommunications 40

Telecommunications Wireless Transportation Roadmap 40

CSM Practice

OCTOBER 10, 2018

This summer, I received a call from one of my favorite customer success community leaders, Dave Blake who is the CEO for Client Success. Dave asked me if I might be interested in taking part as a judge for The Customer Success Innovator of the Year Award that takes place each year during CS100 Summit. Below, is the blog he wrote.

Customer Success 49

Customer Success Chief Customer Officer ROI Customers 49

CSM Practice

OCTOBER 10, 2018

This summer, I received a call from one of my favorite customer success community leaders, Dave Lake who is the CEO for ClientSuccess. As a judge, assessing the finalists included meeting with 5 forward-thinking brainiacs, who all shared fascinating new approaches to doing customer success better. Below, is the blog he wrote.

Customer Success 49

Customer Success Chief Customer Officer ROI Customers 49

CustomerSuccessBox

DECEMBER 4, 2018

In the SaaS world, the customer-acquisition-cost (CAC) is high and the initial payment is peanuts compared to the lifetime value (LTV) of the customer. That means the customer needs to renew their contract more than once. You may believe that if the customer does not have any problem, the customer will renew the contract.

Customer Retention 40

Customer Retention Effort Score Case Study Customer Success 40

Lithium

JUNE 11, 2019

We are excited to announce that we will again be offering three workshops at our CX Live Pre-Conference day on October 3 rd in Austin, Texas. Measurement through Metrics and Lithium Social Intelligence (LSI). Participants will come away with an actionable plan for high-scale, efficient customer engagement and response.

Social Media 40

Social Media Case Study ROI Course 40

Lithium

JUNE 11, 2019

We are excited to announce that we will again be offering three workshops at our CX Live Pre-Conference day on October 3 rd in Austin, Texas. Measurement through Metrics and Lithium Social Intelligence (LSI). Participants will come away with an actionable plan for high-scale, efficient customer engagement and response.

Social Media 40

Social Media Case Study ROI Course 40

Lithium

JUNE 11, 2019

We are excited to announce that we will again be offering three workshops at our CX Live Pre-Conference day on October 3 rd in Austin, Texas. Measurement through Metrics and Lithium Social Intelligence (LSI). Participants will come away with an actionable plan for high-scale, efficient customer engagement and response.

Social Media 40

Social Media Case Study ROI Course 40

Elevio

OCTOBER 14, 2018

From a humble beginning, along our journey at Elevio we’ve hit a number of internal milestones that are more meaningful to our situation like raising a seed round, reaching profit, numerous product releases, major customer wins, and some epic product usage metrics. Customer saying you’re too expensive? Look after yourself.

Self Service 107

Self Service Metrics Course Marketing 107

ChurnZero

DECEMBER 20, 2019

20 Customer Success Predictions for 2020 . T hat’s why we asked some of the top Customer Success (CS) leaders to share their industry predictions for 2020. Customer results will sell, not features. The winners in C S Management will align their business objectives to the customer’s desired outcomes and experiences.

Customer Success 80

Customer Success Chief Customer Officer ROI Sales 80

Gainsight

JUNE 11, 2021

The themes today centered around Human-First Customer Success and Transforming Customer Centricity. Human-First Customer Success. The Key to Customer Success: Leadership with Jay Nathan, Chief Customer Officer at Higher Logic and Co-founder of Gain Grow Retain at Higher Logic.

Chief Customer Officer 91

Chief Customer Officer Customer Success Handbook Knowledge Base 91

SmartKarrot

MAY 10, 2021

Role: Customer Success Manager – Strategic Location: Remote, United States Organization: Premier Group Recruitment As a Customer Success Manager, you will be actively serving a portfolio of assigned North American accounts including major consumer, prosumer, and B2B brands.

Customer Success 10

Customer Success Roadmap ROI Customers 10

SmartKarrot

JUNE 15, 2021

Role: Vice President of Customer Success Location: Remote, United States Organization: Parsable As a Vice President of Customer Success, you will drive Customer Success strategy and roadmap to ensure measurable success, retention, and expansion across various industry segments.

Customer Success 10

Customer Success Case Study Financial Roadmap 10

CustomerSuccessBox

JUNE 8, 2022

The capacity to forecast that a specific customer is at a high risk of churning while there is still time to do something about it is a major new possible revenue generator for any company. We, at CustomerSuccessBox , spoke to some of the Top Customer Success Influencers to know how they manage churn! When these types of things happen.

Management 52

Management How To Effort Score Customer Success 52

Chattermill

SEPTEMBER 4, 2018

Customer Experience. Turning more customers into promoters boosts the number of times your company is recommended. Identify what experiences turn customers into Promoters. It’s that customer feedback was central to building momentum with users. Ask your biggest evangelists for reviews, tweets or customer videos.

Net Promoter Score 40

Net Promoter Score NPS Advertising Feedback 40

Lithium

JUNE 7, 2022

We’re excited to expand the breadth of channels our Khoros platform supports to include TikTok, so our customers can have a holistic view of their campaigns and create authentic connections across all channels.”. During the conference, award submissions will be on display for attendees to read. Check out our TikTok Analytics Tipsheet.

Self Service 10

Self Service Social Media Roadmap Gamification 10

Kayako

FEBRUARY 13, 2019

There is no shortage of opinion in the market place about Customer Success; what it is, how to execute and whether growth should be a success metric are all hot topics. Do your processes work for 40 customers? What happens to your business when you begin to experience true hypergrowth and you have 40,000 customers to engage?

Customer Success 123

Customer Success Strategy Chief Customer Officer NPS 123

SmartKarrot

APRIL 22, 2022

Supervising all the internal operations Manage and coordinate with stakeholders Report all important aspects to the CEO Analyze business metrics and strategies Minimize risk and ensure departmental growth Monitor various expenditures and resources to ensure budgets are met. appeared first on SmartKarrot l Comprehensive Customer Success.

Policies 10

Policies Customer Centricity Comparison Roadmap 10

SmartKarrot

JANUARY 5, 2021

The evolving field of Customer Success owes its origin and rapid rise to a passionate community of pioneers, proponents, and practitioners. Here’s our Top 50 Customer Success Influencers list celebrating those frontiersmen and women pushing the boundaries and making Customer Success the force that it is today. Lincoln Murphy.

Customer Success 21

Customer Success Chief Customer Officer Leadership B2B 21

Martin Hill-Wilson

JANUARY 25, 2016

The roadmap they share with me shows they intend to travel even further over the coming months. Dip into the growing library of digital transformation, digital disruption or customer experience use cases and you have to admit things are starting to look quite different. It’s something done by previous generations.

Omni-Channel 40

Omni-Channel Insurance Multi-Channel Chief Customer Officer 40

Thematic

MAY 22, 2019

Earlier this month I attended the CXPA conference in Salt Lake City. CXPA or the Customer Experience Professionals Association is an organisation dedicated to cultivating the CX profession. The conference brings together CX experts from a variety of industries to talk about pressing issues affecting teams and practitioners.

Exercises 97

Exercises ROI Conference Video 97

Gainsight

OCTOBER 7, 2019

Customer success has taken the business world by storm, and not just in tech and SaaS. Check out this State of Customer Success report based on LinkedIn data —you’ll see it’s a good time to be in customer success. If you’re already excited about customer success, here are six points to validate you.

Customer Success 13

Customer Success Customer Centricity Healthcare Conference 13

Gainsight

NOVEMBER 15, 2023

Pulse Europe 2023 opened today at Passenger Terminal Amsterdam, on a tone of embracing each other as humans first, while taking our work to the next level through digital scale tactics powered by generative AI, customer education, self-service, and community. In fact, Customer Success is undergoing an evolution. Sometimes it’s hard.

Self Service 52

Self Service Customer Success Roadmap B2C 52

ChurnZero

SEPTEMBER 25, 2020

The first installment outlined the significance of (and ramifications of not) marrying your Customer Success and Product teams, how to spot the misaligned warning signs, and decoding each team’s unique working style.]. In this article, I’ll discuss how to create a strong feedback culture to realize Customer Success and Product alignment.

Customer Centricity 76

Customer Centricity Customer Success How To Roadmap 76

SurveySensum

JULY 14, 2020

The Super-Heroes of Customer Experience are here! Customer Experience – The new focus of 2020! Customer Experience has become a top priority for businesses in 2020. Here is a list of 150 Global Customer Experience Thought Leaders and Influencers who have taken Customer Experience to the whole new level.

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

Kustomer

JANUARY 13, 2022

Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast, we have Matt Chabrier as our honorary host and his guest, Aziz Razakov. Aziz comes to us from MoneyLion to spill the secrets on creating a customer-obsessed company culture during our Kustomer Now event. Tune in to learn more!

Self Service 97

Self Service Omni-Channel Customers Social Media 97

BirdEye

OCTOBER 17, 2023

It has helped marketers enhance and streamline the brand-building process by enabling personalization, automating content creation, and providing valuable customer insights. Anil oversees the product vision, strategy, roadmap, and execution for Birdeye products. In 2023, AI has made significant developments, particularly in branding.

Brands 58

Brands Social Media Multi-Channel Tools 58