Lithium

MARCH 5, 2024

If you still need to sign up to receive the Customer Newsletter, you're missing out on the latest and greatest from Khoros! Some blog areas are limited to Khoros customers only. If you are a customer and unable to access anything, click the chat bubble (bottom right) and type Customer Access. Sign up today !

Social Media 52

Social Media Self Service Roadmap Insurance 52

Lumoa

AUGUST 23, 2021

In any case, customer experience used to be the largest way to differentiate your brand among the turbulent sea of competition. New ways of interacting with customers A recent study from CMO found that 84% of companies were using social media for brand building and more than 54% have used it for customer retention.

Customer Experience 236

Customer Experience Social Media Video Analytics 236

ijgolding

AUGUST 12, 2014

It is impossible to ignore the fact that customer service has gone all social on us. Part of the problem is that customers do not recognise channels – they recognise the company they are interacting with. So why are companies still not dealing with ‘social customer service’ very well?

Social Media 230

Social Media Customer Service Customer Experience Roadmap 230

CX University

NOVEMBER 21, 2023

As with all online content immersed in a growing and advancing field, the Customer Experience discipline continues to provide valuable insights, data, and knowledge. CXU sets high expectations for its online course content to fully support online learning and mastery of Customer Experience.

Course 52

Course Roadmap Conference ROI 52

CX Accelerator

JULY 1, 2020

Without a doubt, Covid-19 will leave an indelible impression on our planet, and it may even cause a paradigm shift for businesses and the way they meet their employees’ and customers’ expectations, especially regarding communication channels. Now more than ever, the customer experience is the battleground for brand loyalty.

Contact Center 182

Contact Center Call Center Call Center Solutions Roadmap 182

ChurnZero

APRIL 22, 2022

Did you hear that ChurnZero’s Customer Success team are finalists for a 2022 CODiE Award, the software industry’s only peer-recognized awards program? As a Customer Success company, this award couldn’t be closer to our hearts. That means that our CS team takes a different approach—and it’s one that ChurnZero’s customers love.

Customer Success 98

Customer Success Roadmap Conference Feedback 98

Oracle

FEBRUARY 21, 2020

Oracle Modern CX 2020 will take place March 23-26 at McCormick Place West in Chicago, with 200+ planned sessions focusing on the hottest topics in customer experience. Over 40 of these sessions will focus on the most relevant, cutting-edge customer service trends and technology. Amazing Tales from Inspiring Customer Service Leaders.

Customer Service 62

Customer Service Roadmap Hospitality Conference 62

NICE inContact

AUGUST 21, 2018

Raising the bar on the customer journey. And, of course, listening to what our customers tell us is most important to them. At this conference I have learned a lot about what is out there, what you guys are working on…because everything is automation and bots.”. How will we top Interactions 2018?

Interaction 121

Interaction Entertainment Roadmap Conference 121

Innovative CX

MARCH 24, 2023

Despite what industry experts may profess, customer service isn’t getting any better. While customers expect immediate answers to their inquiries, efficient order processing and fast shipping, there’s no indication that fulfilling these expectations is improving customer service. Bad customer service is our new normal?

Customer Service 52

Customer Service Chatbots Conference Customer Journeys 52

Gainsight

JULY 13, 2022

At Pulse 2022 you’ll learn proven strategies for product-led growth, driving, adoption, user retention, and how to build effective roadmaps. For the longest time, Pulse focused on customer success teams, but not anymore. Best practices for product roadmaps. We all know product roadmaps are essential to durable growth.

Roadmap 59

Roadmap Conference Analytics Strategy 59

Verint

MARCH 13, 2018

The Verint Engage18: Global Customer Conference sessions have been expertly tailored to deliver the very same elements as your perfect restaurant. The conference is slated to showcase musicians, comedians and even a great way for attendees to give back to the community. It has everything we want or need for a great meal.

Conference 29

Conference Roadmap Employee Engagement Tips 29

Qualtrics

FEBRUARY 6, 2019

Product-focused conferences are a great way to gain insights, strategize new ideas, and network with other professionals in your industry. The experience can be invaluable to your organization as you understand what drives your customers. Below are 10 product experience conferences that you should check out for 2019.

Conference 33

Conference Management Innovation Roadmap 33

Natalie Petouhof

APRIL 13, 2016

The keynote from Mark Zuckerberg detailed Facebook’s 10-year technology roadmap, and the ways those technologies will help bring people together and give everyone a voice. Tweet F8 2016 kicked, with a packed house of more than 2,600 people and hundreds of thousands of people watching via Facebook Live.

Conference 40

Conference Roadmap Social Media Video 40

Martin Hill-Wilson

JANUARY 29, 2016

Its range of application is impressive – 100% compliance management, advisor dashboards for self development, a key input to Voice of the Customer initiatives and customer journey mapping. Smartphone addicted customers increasingly use their ‘third hand’ for all engagement touch points including customer service.

Omni-Channel 40

Omni-Channel Roadmap Self Service Customer Journeys 40

Innovative CX

JUNE 22, 2021

Despite what industry experts may profess, customer experiences aren’t getting any better. While customers expect immediate answers to their inquiries, efficient order processing and fast shipping, there’s no indication that fulfilling these expectations is improving customer service. No conferences. We want it in stock.

Customer Experience 69

Customer Experience Chatbots Conference Customer Journeys 69

Experience Investigators by 360Connext

APRIL 6, 2015

I was in San Diego for the Next Generation Customer Experience conference and when we were offered the opportunity as part of the conference schedule, I jumped at it. Their customer experience challenge started with developing a differentiated customer experience between the Zoo and the Park.

Customer Experience 110

Customer Experience Conference Customer Experience Professionals Roadmap 110

West Monroe

MARCH 14, 2024

by overhauling its digital customer experience, demonstrating the power of technology to drive efficiency and new revenue streams. billion in cross-selling potential for a software company , driving significant upgrades and preventing revenue loss. Our efforts led to a 2.5x return in just 8 months for MyEyeDr.

Data 40

Data ROI Banking Financial 40

ChurnZero

APRIL 22, 2022

Did you hear that ChurnZero’s Customer Success team are finalists for a 2022 CODiE Award, the software industry’s only peer-recognized awards program? As a Customer Success company, this award couldn’t be closer to our hearts. That means that our CS team takes a different approach—and it’s one that ChurnZero’s customers love.

Customer Success 52

Customer Success Roadmap Conference Feedback 52

Talkdesk

NOVEMBER 13, 2020

As much as things have changed over time, one thing has remained constant: our mission to help organizations around the world build brand trust and loyalty through exceptional customer experiences. I miss being huddled in a conference room whiteboarding product roadmaps in the early evening. It was a proud moment.

Contact Center 111

Contact Center Roadmap Leadership Conference 111

Natalie Petouhof

MAY 11, 2016

Net new customers are over 200 and a 35% increase in the client base in North America. Capgemni’s Digital Business Model: It includes not only the “what” but the “how” of customer experience, including digital customer experience, digital organizational and people and digital operations.

Conference 40

Conference Roadmap Innovation Culture 40

Education Services Group

MAY 23, 2022

Customer Success Analyst. VP of Customer Success. Customer Success Manager. In today’s world, in-person conferences resonate differently than they did pre-pandemic, and TSIA World Interact in Orlando, Florida was no exception. A collaboration piece with Peter Armaly, Nick Mitchell, and Sheik Ayube. Justin Garlock.

Interaction 52

Interaction Multi-Channel Conference Customer Success 52

Oracle

JANUARY 9, 2019

A new year brings endless potential for great – and not so great – customer experiences. According to Forrester , the Forrester’s 2018 Customer Experience Index shows that “companies are struggling to create and sustain a human connection with their customers.” Tip 1: Focus your entire outlook on the customer.

Tips 80

Tips Customer Experience Roadmap Conference 80

Totango

NOVEMBER 3, 2022

In order to achieve step-change growth, you need to deliver value to your customers at scale—and across their entire journey with your company. That’s the question that Sumo Logic Chief Customer Officer Dione Hedgpeth and Totango President & COO Jamie Bertasi discussed during their session at the TSIA World: ENVISION conference.

Customer Journeys 62

Customer Journeys Tips Chief Customer Officer Healthcare 62

Talkdesk

NOVEMBER 26, 2019

End bad customer service with Talkdesk Talkdesk’s industry-leading solutions were showcased in over 100 meetings and customized demos with our stellar sales team and subject matter experts. Additionally, attendees had the exclusive opportunity to preview the new Talkdesk innovation roadmap and updates. Raffles galore!

Contact Center 78

Contact Center Roadmap Leadership Conference 78

Kustomer

JULY 24, 2020

With the coronavirus not ceasing anytime soon, what options do conference attendees have? Now more than ever, companies are searching for technology to deliver on customers’ growing demands. Customer Contact Now Virtual Roundtable. CCW Online Summit: Customer Experience Trends, Challenges & Innovations. Go virtual!

Conference 52

Conference Customer Journeys Roadmap Innovation 52

Natalie Petouhof

MARCH 29, 2016

What’s clear is that digital disruption means taking all the data that can be collected about customers, using that voice of the customer data and making better business decisions. The Adobe Platform offers businesses the ability to connect the front and back offices, so key to making the customer experience actually work.

Conference 40

Conference Data Roadmap Culture 40

Oracle

JANUARY 24, 2019

Oracle Modern Customer Experience 2019 will take place March 19-21 at the Mandalay Bay Convention Center in Las Vegas, with 100+ planned sessions focusing on the hottest topics in customer experience. Ready to register now for Oracle Modern Customer Experience 2019? Create Customer Experiences as Easy as 1-2-3-4.

Customer Experience 40

Customer Experience Self Service Roadmap Conference 40

Lithium

MAY 4, 2021

This September, you'll hear from leading global brands about creating winning digital-first strategies to deliver amazing customer experiences. Does your brand use Khoros technology to deliver world-class digital customer experiences? Some blog areas are limited to Khoros customers only. Hello, to all of our Atlas members!

Conference 52

Conference Analytics Social Media Roadmap 52

Lithium

DECEMBER 6, 2022

If you haven't signed up to receive the Customer Newsletter, you're missing out on the latest and greatest from Khoros! Some blog areas are limited to Khoros customers only. If you are a customer and unable to access anything, click the chat bubble (bottom right) and type Customer Access. Sign up today ! True story.

Social Media 52

Social Media Roadmap Trends Hospitality 52

Gainsight

DECEMBER 27, 2019

We’ve released some amazing new Gainsight PX features , put on the best Pulse conference to date, and supported the customer-centric community with an ever-growing content library. There’s a fine line between engaging your customers and bothering them. Is Customer Feedback Really Making It to Your Product Roadmap?

Roadmap 97

Roadmap Metrics Feedback Conference 97

Optimove

NOVEMBER 7, 2019

Yet, it did, when Optimove’s fourth annual Customer Advisory Board (CAB) meetup took place in Tel Aviv earlier this month. Ten CRM executives and decision-makers from companies of various sizes, verticals, and (mostly) faraway places spent the entire day inside a conference room with us, generously giving their feedback on Optimove.

Conference 40

Conference Roadmap CRM Customer Retention 40

Circular Edge

MAY 2, 2018

The CE team just wrapped up a full and amazing week at the COLLABORATE conference in Las Vegas, where we enjoyed #GoodTimesWithJDE and connecting with new and longtime customers, friends and partners. We found out in the keynote, which focused on how customers are leveraging the 9.2 JD Edwards Roadmap Presentation.

Resources 40

Resources Roadmap Chatbots Conference 40

Circular Edge

MAY 2, 2018

The CE team just wrapped up a full and amazing week at the COLLABORATE conference in Las Vegas, where we enjoyed #GoodTimesWithJDE and connecting with new and longtime customers, friends and partners. We found out in the keynote, which focused on how customers are leveraging the 9.2 JD Edwards Roadmap Presentation.

Resources 40

Resources Roadmap Chatbots Conference 40

Lithium

FEBRUARY 12, 2018

We brought on new customers, new employees, new product expertise, and hosted new events around the globe. Our Lithium Network Conference (known as LiNC) is renowned in the industry for its focus on our customers and networking with the "best in CX". Lithium CX Live will be a product and customer experience focused event.

Customer Experience 40

Customer Experience Roadmap Conference Course 40

ChurnZero

MAY 12, 2020

So, the next time you are out walking the dog, running on the treadmill, cleaning the house or doing other tasks that doesn’t require a lot of mental energy, pop in your earbuds, press, “Play” and learn from these Customer Success leaders and SaaS experts. . Host: Jeff Breunsback and Jay Nathan from Customer Imperative.

Customer Success 64

Customer Success Chief Customer Officer B2B Roadmap 64

Customer Bliss

AUGUST 15, 2017

Annette Höher-Bäuerle went from being internal legal counsel at the Thomas Cook Group to leading all of Customer Experience globally. Her skills and long tenure with the company led her to use agile design thinking to prove and implement changes in the customer experience — to gain traction and drive real sustainable improvement.

Travel 204

Travel Industry Hotels Customer Journeys 204

Oracle

FEBRUARY 7, 2019

Oracle Modern Customer Experience 2019 will take place March 19-21 at the Mandalay Bay Convention Center in Las Vegas, with 100+ planned sessions focusing on the hottest topics in customer experience. Ready to register now for Oracle Modern Customer Experience 2019? **Ready to register now for Oracle Modern Customer Experience 2019?

Customer Experience 44

Customer Experience Conference Ecommerce Roadmap 44