Announcing the 2020 Virtual Customer Validation Conference

Centercode

We’re excited to announce the Virtual Customer Validation Conference , happening on April 7 – 9, 2020. This free, online event will focus on best practices and industry-vetted strategies for continuous product testing and ongoing customer engagement.

F8: News From the Conference

Natalie Petouhof

The keynote from Mark Zuckerberg detailed Facebook’s 10-year technology roadmap, and the ways those technologies will help bring people together and give everyone a voice. F8 2016 continues tomorrow, with more details on our 10 year roadmap to connect everyone and to give people new ways to share using artificial intelligence and virtual reality. Tweet F8 2016 kicked, with a packed house of more than 2,600 people and hundreds of thousands of people watching via Facebook Live.

Got These On Your 2016-2019 Service Roadmap?

Martin Hill-Wilson

Its range of application is impressive – 100% compliance management, advisor dashboards for self development, a key input to Voice of the Customer initiatives and customer journey mapping. Instead a different type of interface connects customers and organisations.

From the Field: Capgemini Analyst Conference #capgemniAD16

Natalie Petouhof

Net new customers are over 200 and a 35% increase in the client base in North America. Capgemni’s Digital Business Model: It includes not only the “what” but the “how” of customer experience, including digital customer experience, digital organizational and people and digital operations. There was a large focus on cyber security, as more and more customers are putting their data in the cloud.

6 Killer Applications for Artificial Intelligence in the Customer Engagement Contact Center

topic in C-suites, AI for customer engagement is white hot. As a pioneer in AI for contact center customer service and customer. companies to transform—not just improve—customer service and. recent Digital+AI conference to get a fundamental understanding.

325 Reasons to Attend PipelinePros Insight 2019 Conference

Smarter CX

Registration is now open for PipelinePros’ 3rd annual Insight conference for Oracle ATG, Endeca, and Commerce Cloud users, featuring over 45 sessions on topics like machine learning and AI for commerce, search best practices, testing and environment management, and more. Roadmaps.

The top product management & research conferences to attend in 2019

Qualtrics

Product-focused conferences are a great way to gain insights, strategize new ideas, and network with other professionals in your industry. The experience can be invaluable to your organization as you understand what drives your customers. Below are 10 product experience conferences that you should check out for 2019. Description: X4 is an unforgettable conference experience and is wholly dedicated to helping you and your organization achieve breakthroughs.

4 Ways the Verint Engage18 Conference Sessions Will Be Like Your Perfect Restaurant

Verint

The Verint Engage18: Global Customer Conference sessions have been expertly tailored to deliver the very same elements as your perfect restaurant. 1) Varied Menu Choices: Engage18 will take place May 14-17, in Dallas, Texas, and will be jam-packed with over 70 conference sessions that will take over 1,200 attendees on a journey of listening, learning, connecting and of course, fun. (2) Want to learn more about the Verint Engage18 Global Customer Conference?

Here’s Why You Don’t Want to Miss Guru’s First Conference

Solvvy

And when you’re not busy visiting historic Philadelphia, you’ll get to experience all of the exciting events and exhibitors at Guru’s very first conference. How do you empower support agents to focus on building a relationship with customers?

A Customer Experience So Good, You Get Squatters

360Connext

I was in San Diego for the Next Generation Customer Experience conference and when we were offered the opportunity as part of the conference schedule, I jumped at it. That choice even makes the longer drive to the Safari Park a part of the customer’s expectation.

10 Ways to Improve your Customer Success Strategy

Kayako

There is no shortage of opinion in the market place about Customer Success; what it is, how to execute and whether growth should be a success metric are all hot topics. Do your processes work for 40 customers? Are there aspects of your customer touchpoints which can be tech touch?

Book Review – Delivering Effective Social Customer Service: How to Redefine the Way You Manage Customer Experience and Your Corporate Reputation

ijgolding

It is impossible to ignore the fact that customer service has gone all social on us. Part of the problem is that customers do not recognise channels – they recognise the company they are interacting with. The Ecosystem for Social Customer Service.

Psssssst! The Buzz Around Interactions 2019 has Already Begun

NICE inContact

Raising the bar on the customer journey. And, of course, listening to what our customers tell us is most important to them. At this conference I have learned a lot about what is out there, what you guys are working on…because everything is automation and bots.”.

Customer Feedback – A Handy Guide to Understanding Your Audience

Retently

In order to genuinely understand customers and increase retention, businesses need to focus a big part of their resources and manpower on customer feedback. How Important Is Customer Feedback? Improve Customer Loyalty. What Is the Customer Feedback Loop?

Customer Success Performance Indicator

CSM Practice

This summer, I received a call from one of my favorite customer success community leaders, Dave Blake who is the CEO for Client Success. By Andreas Knoefel, Customer Success and Services Executive, Thought Leader, and Author. The Customer Success Performance Index™. Introduction.

Customer Success Performance Indicators

CSM Practice

. This summer, I received a call from one of my favorite customer success community leaders, Dave Lake who is the CEO for ClientSuccess. As Customer Success leaders we are constantly challenged to preserve the customer base and to increase the recurring revenue stream.

The Authenticity challenge: 25 marketing, CX and innovation takeaways from the 2016 Customer Intelligence Summit

Vision Critical

Earlier this week, more than 400 professionals in marketing, customer experience, innovation and research gathered in Chicago for the 2016 Customer Intelligence Summit. Get a grasp on the complex nature of customer taste. Test your assumptions about the customer journey.

The Next Generation of Customer Success Leadership

Gainsight

In the “final frontier” there isn’t a roadmap to follow. In the customer success movement, we’re in the middle of the same transition Star Trek made—from a Kirk-type leader to more of a Picard. In a lot of ways, customer success is growing up.

Great Things Happen When You Listen to Your Customers

Optimove

Yet, it did, when Optimove’s fourth annual Customer Advisory Board (CAB) meetup took place in Tel Aviv earlier this month. Ten CRM executives and decision-makers from companies of various sizes, verticals, and (mostly) faraway places spent the entire day inside a conference room with us, generously giving their feedback on Optimove. Furthermore, timing it around the middle of Q4 allows us to incorporate feedback into next year’s roadmap.

How to optimize customer experience cross-functional teams

Customer Bliss

If you start talking about cross-functional teams and what that means for customer experience, the journey for your organization is even more nuanced. Silos band together to work on the problem, but often without starting with customers’ lives.

5 Customer Experience Tips from CX Heroes

Smarter CX

A new year brings endless potential for great – and not so great – customer experiences. According to Forrester , the Forrester’s 2018 Customer Experience Index shows that “companies are struggling to create and sustain a human connection with their customers.”

Tips 92

Announcing: Customer Experience Live

Lithium

We brought on new customers, new employees, new product expertise, and hosted new events around the globe. Our Lithium Network Conference (known as LiNC) is renowned in the industry for its focus on our customers and networking with the "best in CX".

CX Design Thinking in the Travel Industry, With Annette Höher-Bäuerle – CB64

Customer Bliss

Annette Höher-Bäuerle went from being internal legal counsel at the Thomas Cook Group to leading all of Customer Experience globally. Annette is the Group Customer Experience Director for the Thomas Cook Group. In 2015 she built up the new area of Customer Experience from scratch.

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Top 10 Customer Success Takeaways from SaaStr Scale

ChurnZero

Top 10 Customer Success Takeaways from SaaStr Scale. It was a 1-day turbo-charged event in San Francisco with the best-of-the-best in Sales, Marketing, and Customer Success. Respect Your Customer. Rules have changed in #saas Respect your customer.

All About the Customer Success Performance Indicator

CSM Practice

All About the Customer Success Performance Indicator . As a judge, assessing the finalists included meeting with 5 forward-thinking brainiacs, who all shared fascinating new approaches to doing customer success better. The Customer Success Performance Index™.

Putting customers at the heart of strategy: Q&A with Vision Critical Chief Customer Officer Kelly Hall 

Vision Critical

The role of chief content officer is becoming increasingly important as organizations seek to unify goals, deliver valued customer experiences and accelerate change. But putting customers at the forefront of strategic decision-making isn’t always easy.

5 Essential Service Sessions at Oracle Modern Customer Experience 2019

Smarter CX

Oracle Modern Customer Experience 2019 will take place March 19-21 at the Mandalay Bay Convention Center in Las Vegas, with 100+ planned sessions focusing on the hottest topics in customer experience. Ready to register now for Oracle Modern Customer Experience 2019?

Collaborate 18 JDE Recap & Resources

Circular Edge

The CE team just wrapped up a full and amazing week at the COLLABORATE conference in Las Vegas, where we enjoyed #GoodTimesWithJDE and connecting with new and longtime customers, friends and partners. We found out in the keynote, which focused on how customers are leveraging the 9.2

Collaborate 18 JDE Recap & Resources

Circular Edge

The CE team just wrapped up a full and amazing week at the COLLABORATE conference in Las Vegas, where we enjoyed #GoodTimesWithJDE and connecting with new and longtime customers, friends and partners. We found out in the keynote, which focused on how customers are leveraging the 9.2

Get NetBase LIVE in LA & NY on Your Calendar Now!

NetBase

Our NetBase LIVE conferences in Los Angeles and New York will have you in fighting shape to end 2019 on a high note! And after attending our LA conference, you’ll want more – and we have it. A Roadmap to Meaningful Content.

5 Must-See Commerce Sessions at Oracle Modern Customer Experience 2019

Smarter CX

Oracle Modern Customer Experience 2019 will take place March 19-21 at the Mandalay Bay Convention Center in Las Vegas, with 100+ planned sessions focusing on the hottest topics in customer experience. Ready to register now for Oracle Modern Customer Experience 2019?

SaaS customer retention best practices to maximize renewals

CustomerSuccessBox

In the SaaS world, the customer-acquisition-cost (CAC) is high and the initial payment is peanuts compared to the lifetime value (LTV) of the customer. That means the customer needs to renew their contract more than once. Customer Retention Best Practices.

A Week in the Life of an InVision Customer Success Manager

Amity

In the always-on world of SaaS, the role of customer success varies across companies and industries. There are even more functions beyond those, but the point is: customer success is still being defined. Below is a preview of how the team at InVision defines customer success.

Not Having Strategic Conversations with Customers? Here’s How to Fix That

Amity

I keep hearing “our Customer Success Managers need to have more strategic conversations with our customers.” ” I’ve heard this in numerous discussions with customer success executives over the last year. Where is your customer going?

InFocus 19 Recap & Resources: Showcasing Digital Success

Circular Edge

This year’s JD Edwards INFOCUS conference set a record for the highest number of customer attendees, while featuring more inspiring case studies , innovative products & solutions and fun , interactive networking than ever. CE Customer Stories & Educational Highlights.

Collaborate 19 JDE Recap & Resources

Circular Edge

The CE team just wrapped up a fun and inspiring week at COLLABORATE 19 , where we were energized by the new city and new and longtime customers, friends and partners. JD Edwards Customer Journeys. We heard more customer success stories: Casio migrated from World to E1 9.2

Collaborate 19 JDE Recap & Resources

Circular Edge

The CE team just wrapped up a fun and inspiring week at COLLABORATE 19 , where we were energized by the new city and new and longtime customers, friends and partners. JD Edwards Customer Journeys. We heard more customer success stories: Casio migrated from World to E1 9.2

The Customer Success Hub Effect: A Conversation with Paul Piazza

ClientSuccess

Paul Pizza is a veteran in the Customer Success space with his experience starting in the late 1990’s when most didn’t even know what the term meant. Back when Paul first started working with customers, “Customer Success” was considered a hybrid between account management and customer service.

The 3 Biggest Challenges Facing CX Teams In 2019

Thematic

Earlier this month I attended the CXPA conference in Salt Lake City. CXPA or the Customer Experience Professionals Association is an organisation dedicated to cultivating the CX profession. Proving Customer Experience ROI. A clear case for customer experience ROI!

Collaborate 19 CE Innovations Recap

Circular Edge

In part one of my recap , I shared several JDE customer success stories, journey maps and announcements from the JD Edwards keynote and roadmap sessions at Collaborate 19 (I also included links to the recordings and presentations). CE Customer Stories & Educational Highlights.