Totango

JANUARY 29, 2021

When your product directly helps your customers achieve their goals, your brand wins their loyalty. Playbooks for customer success managers help drive processes that promote winning client outcomes. What Is a Customer Success Playbook? Why Do You Need Playbooks for Customer Success?

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Customer Success Customer Journeys Guidelines Customers 79

ClientSuccess

JUNE 29, 2021

Have you tried to build your Customer Success program without collaborating with your colleagues? Or do you tend to focus more on problems, at risk customers, or churn that you forget to celebrate the wins along the way? Download the Top 16 Mistakes When Building a Customer Success Team. Kristi Faltorusso.

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Customer Success Conference Leadership Tips 59

ChurnZero

SEPTEMBER 29, 2020

For the first time in nine years, HubSpot’s INBOUND conference was not able to hosted as an in-person experience for obvious reasons. If you weren’t able to attend the two full days, no worries, we have compiled our top ten favorite Customer Success takeaways for you here. . . New tips versus classic advice?

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Customer Success Conference Tips Metrics 59

ChurnZero

APRIL 22, 2022

Did you hear that ChurnZero’s Customer Success team are finalists for a 2022 CODiE Award, the software industry’s only peer-recognized awards program? We’re in the running for Client Success Team of the Year. As a Customer Success company, this award couldn’t be closer to our hearts. this October.

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Customer Success Roadmap Conference Feedback 52

Totango

FEBRUARY 5, 2021

Our increasingly customer-centric economy has established Customer Success as critical to every business’s overall strategy. Any CS team member knows that happy customers make for a thriving enterprise, but the same cannot always be said for C-level executives or your board of directors.

Customer Success 72

Customer Success How To Net Promoter Score Financial 72

Kapta Customer Success

DECEMBER 12, 2022

We just announced the preliminary lineup of speakers for our premier conference for Account Management leaders and innovators. Are you going to KAMCon in 2023? Our KAMCon event takes place from April 12th to 13th in Boulder, CO and includes impactful learning experiences from today’s visionary thought leaders and executives.

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Management Tips Conference Innovation 52

ChurnZero

MAY 12, 2020

So, the next time you are out walking the dog, running on the treadmill, cleaning the house or doing other tasks that doesn’t require a lot of mental energy, pop in your earbuds, press, “Play” and learn from these Customer Success leaders and SaaS experts. . Host: Jeff Breunsback and Jay Nathan from Customer Imperative.

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Customer Success Chief Customer Officer B2B Roadmap 64

Alida

AUGUST 30, 2016

The Customer Intelligence Summit is a place to learn about the latest trends in marketing, customer experience and innovation. Four tips stood out and are important to keep in mind if you plan to attend the upcoming Summit in Chicago. We’re expecting over 400 customer intelligence pros at the event this year. Conclusion.

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Tips Customer Centricity Fashion Case Study 113

Totango

APRIL 3, 2020

Without a commute to serve as a transition from home to office, it helps to find a new way to transition from off-work to work hours.” — Christine Knific: Customer Success Manager. Have fun with virtual backgrounds on your video conferences. Leslie Sutton: Customer Success Manager. Add Sunlight to Your Day . “I

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Tips Conference Video Meeting 100

Gainsight

MAY 3, 2020

Luckily, I have been following some of the tips from our CIO, Karl Mosgofian on how to combat Zoom fatigue and using appearance optimization to avoid makeup. . To truly maximize all that Pulse Everywhere has to offer, we are laying out our 5 tips to ensure you are fired up to make the most of Pulse Everywhere. Get Comfortable.

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Tips Conference Travel Connections 52

ChurnZero

FEBRUARY 15, 2019

Top 10 Customer Success Takeaways from SaaStr. . We had some great conversations in our booth about scaling in SaaS and the role that Customer Success should play in driving that growth. . In the world of SaaS there’s the underlying truth that Customer Success plays a key role in the recurring business model.

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Customer Success Return on Investment Metrics Conference 53

Amity

MARCH 27, 2017

SaaS Tattler Issues 102: Empowering One Another - Marketing and Customer Success. We often talk about Sales and Customer Success alignment, but there are endless opportunities for Marketing to work with Customer Success at different customer lifecycle stages. The Best of Customer Success Today.

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Customer Success Marketing Case Study Conference 48

ChurnZero

SEPTEMBER 14, 2018

Last week wrapped up the 7th annual INBOUND conference hosted by HubSpot. INBOUND is an industry event designed to gather Marketing, Sales, and Customer Success professionals all in one place to learn and get inspired together. Check out our top ten Customer Success takeaways from INBOUND 2018. We have you covered.

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Customer Success Customer Retention Conference B2B 66

Amity

OCTOBER 3, 2017

I wrote an article a few weeks ago about how to approach a Tech-Touch or One-to-Many customer success program. It seems like most companies are pretty reliant on email, but customers are getting tired of full inboxes (I don’t blame them!) Here are some alternatives to email for your One-to-Many customer success program.

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Customer Success Case Study Social Media Conference 63

Amity

OCTOBER 3, 2017

I wrote an article a few weeks ago about how to approach a Tech-Touch or One-to-Many customer success program. It seems like most companies are pretty reliant on email, but customers are getting tired of full inboxes (I don’t blame them!) Here are some alternatives to email for your One-to-Many customer success program.

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Customer Success Case Study Social Media Conference 61

Customer Bliss

JULY 19, 2019

I know how much you all love when we get straight to the facts and tactics, so I think you’ll really appreciate the tips that come from CX leaders when they answer the question, “how did you assess the work that needs to be done?”. Lucy spent almost a year traveling, listening to salespeople, customers, partners, and going to conferences.

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Employee Experience Customer Experience Customer Success Conference 160

ChurnZero

DECEMBER 20, 2019

20 Customer Success Predictions for 2020 . T hat’s why we asked some of the top Customer Success (CS) leaders to share their industry predictions for 2020. Vanessa Hannay , Director of Customer Success, Muck Rack . Making customers happy is no longer good enough. . . The year was 1909.

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Customer Success Chief Customer Officer ROI Sales 80

Gainsight

APRIL 23, 2019

These tips are just a taste of the product experience best practices that will be shared at Pulse 2019. Tip #1: Build a self-sufficient team. Tip #2: Inventory requests for easier product roadmap planning. Tip #3: Actively listen to your users. Tip #4: Ask, “Does the product like me?”. “A What is Pulse 2019?

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Tips Management Roadmap Conference 49

Amity

MAY 5, 2017

Wynne Brown is the Director of Customer Success at Seal for the West and Central regions. Prior to joining Seal, Wynne was the head of Customer Success for GitHub. Wynne’s career has spanned the entire customer lifecycle at cutting edge start-ups such as BaseCRM and Coupa.

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Tips ROI Software Measurement 73

delighted

MARCH 15, 2019

In fact, when the Temkin Group calculated the ROI of customer experience , they found that a moderate increase in customer experience can lead to an industry average of $775 million dollars in revenue growth over 3 years for a typical billion dollar company. Ensure your VoC program is set up for success.

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Net Promoter Score Tips NPS Effort Score 75

InboxAI

OCTOBER 11, 2017

Below are some helpful tips to consider when attending Dreamforce this year: Customer Success is King: This year, the ‘ Why Attend ‘ Dreamforce page invites attendees to “discover innovation that will transform customer success.” Source: Gainsight Presentation on Customer Success Operations.

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Tips Entertainment Exercises Conference 40

ChurnZero

DECEMBER 29, 2020

Check out this post to see if you’re inadvertently sending subliminal negativity to your customers. Customer Success Operations 101: Drive Productivity with Purpose, People, and Process. 9 Must-Have Integrations to Level Up Customer Success Software. 9 Must-Have Integrations to Level Up Customer Success Software.

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Conference Chief Customer Officer Customer Success Software 98

ChurnZero

OCTOBER 20, 2020

This is a guest blog post by Sunil Joseph, VP of Customer Success at Avanoo. There has been a seismic shift in terms of how organizations are making the transition to structuring their customer teams to focus on Customer Success and Customer Service separately.

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Customer Success Customer Journeys Consulting Customers 52

ChurnZero

MARCH 28, 2023

When you have only a handful of customers, your sales team, product team, customer support team—and even executives—can join forces to keep them happy. As you grow your customer base, you must also dedicate resources to Customer Success. A successful subscription model depends on retention.

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Customer Engagement Engagement Company Strategy 52

Rant And Rave

MARCH 12, 2019

The Upland Rant & Rave team were excited to spend the day discussing this very topic when we attended the annual Institute of Customer Service conference last week.

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Conference Employee Engagement Tips Customer Satisfaction 40

SmartKarrot

AUGUST 16, 2021

That is when where forums, workshops, and conferences play a pivotal part in imparting experience as well as education to people. On that note, we take immense pleasure in regaling information to our readers about the upcoming customer experience (CX) conferences so that you can block their calendars right away. So here we go!

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Conference Customer Experience B2B Case Study 11

Gainsight

JANUARY 10, 2022

Past: Customer Success Started as a Community. The word “community” captures how the Customer Success movement got started. Customer Success Managers” were cropping up in dozens of SaaS companies, but they often felt isolated. Well, community has a special meaning here at Gainsight.

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Customer Success Chief Customer Officer Hotels Conference 27

Waypoint Group

JUNE 13, 2018

When I work with Customer Success teams to embed proactive processes to strengthen customer relationships, concerns raised are typically centered on, “I don’t have time for that.” Following up on customer support requests. Helping customer contacts with training. Helping customer contacts with training.

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Customer Success ROI Voice of Customer Resources 40

Gainsight

MARCH 14, 2023

My previous role helped me to get to know many of the members of our amazing Customer Success (CS) community , to grow the community by welcoming our Product Experience colleagues, and even to select I nSid ed as our online community platform several years before we acquired them. Community + Education: What’s Next?

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e-support Resources Training Conference 52

AskNicely

JANUARY 17, 2017

Uncertainty breeds unhappiness and unhappy customers are more likely to change loyalties, share negative experiences or jump ship. You need to be regularly assessing how your customers feel. Here’s my top tips for measuring and maintaining customer happiness this year: 1) Timing is crucial. 3) Sharing is important.

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Net Promoter Score NPS Conference Feedback 150

AskNicely

JANUARY 17, 2017

Uncertainty breeds unhappiness and unhappy customers are more likely to change loyalties, share negative experiences or jump ship. You need to be regularly assessing how your customers feel. Here’s my top tips for measuring and maintaining customer happiness this year: 1) Timing is crucial. 3) Sharing is important.

Net Promoter Score 150

Net Promoter Score NPS Conference Feedback 150

Gainsight

JUNE 3, 2021

This year Gainsight is excited to partner with HopIn and their virtual events platform for our annual conference, Pulse Everywhere. Career-flix After Party: Tips, Tricks & Hacks to Fast Track Success. Customer Onboarding Workshop by Rocketlane. Customer Success Operations Deep-Dive.

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Connections Conference Meeting Tips 52

ChurnZero

SEPTEMBER 15, 2020

The BIG RYG Customer Success Conference is one of the best ways to stay up-to-date on the latest trends. Gainsight, G2, and Pendo CEOs Discuss the Future of the Customer, Moderated by ChurnZero . Customer Success Should Own the Business Relationship: An Oxford-Style Debate. Register here . .

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Conference Customer Success Meeting Tips 59

SmartKarrot

AUGUST 23, 2021

One such surprise that it has unleashed upon us is connecting with the world via virtual conferences. On that note, this step-by-step guide highlights how to host a successful virtual conference for absolute event success. What is a Virtual Conference? How do you create a virtual conference strategy?

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Call Experts

MAY 8, 2019

Customer success analytics tools are essential for growing businesses. As technology advances and improves, experienced business experts are discovering that AI is the best tool for transforming the Digital Customer Experience. 45% enhancements in customer ratings. 95% growth in the numbers of new customers.

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Customer Experience Call Center Contact Center Conference 65

ClientSuccess

MAY 31, 2018

This series, now a community for frontline Customer Success Managers (CSMs), discusses trends, best practices, and advice that can help the frontline. Being on the CSM frontline allows us to directly influence the success of our clients. I love that; as our clients are successful, we’re successful. Question 1.

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Customer Success eBook Software Customers 40

ClientSuccess

APRIL 20, 2017

Paul Pizza is a veteran in the Customer Success space with his experience starting in the late 1990’s when most didn’t even know what the term meant. Back when Paul first started working with customers, “Customer Success” was considered a hybrid between account management and customer service.

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