Five Tips for Building a Customer Success Team

Totango

In the customer-centered economy, your customer success (CS) team is invaluable. The team’s goal is to retain your hard-won customers and help them grow by deepening the customer relationship and ensuring they are realizing value with your product every step of the way.

Productivity Tips For Customer Success Teams – PART 2

CSM Practice

In the first blog of this series, we discussed the importance of being proactive as a Customer Success manager (CSM). When documenting your customer success playbooks, I recommend starting by documenting your recyclables. Success Plan.

9 Essential Tips for Winning at Customer Success

ProProfs Chat

This created new needs, desires, and expectations, and this has led to a different customer-brand relationship as well. If customers are expecting more from your company, that’s great. That’s what customer success departments and its technologies are developing every day!

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5 Sales to Customer Success Handoff Tips

Amity

The sales to customer success handoff is one of the most important intersections in the customer journey. It can make the difference between successful product adoption or a churn risk waiting to happen. Path for self-serve customers.

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The SaaS Guide to Customer Engagement, Retention, and Advocacy

5 Tips For Hiring A Customer Success Leader

Strikedeck

Customer Success Customers Onboarding saas value realizationJoseph shared how to hire a good CS leader, and what to look for during the process.

3 Interview Tips for Hiring Customer Success Managers

CSM Practice

There has been a considerable rise in the volume of Customer Success Manager jobs in the marketplace, CSM’s are becoming an integral part of extraordinary client experience. Your Three Tips on How to interview CSM. Tip 1: Productivity. Tip 2: Real scenarios.

Advocacy: Definition for Customer Success

CSM Practice

t not only make it, but does it in a way that makes their customers super successful in the process. ng new customers thr?ugh In the customer success word we use the term “advocate” to define a customer who t?lk? things a customer success manager ??n

Learn To Drive Customer Success With Live Chat

Kayako

Customers and prospects have a number of ways to reach your team with sales and support questions, but none are as effective and immediate as live chat. Over the past 4 years live chat usage has grown by 400% and more and more customers expect businesses to have it.

7 Customer Success Team Goals for Your Enterprise in 2019-2020

Totango

Realizing lifetime value from your customers is about generating lifetime value for your customers. That’s the central tenant of the customer success approach to business. It represents a shift away from thinking of customers as point-of-sale pursuits and toward regarding them as ongoing relationships that require continuous nurturing. . So, what customer success team goals can help your enterprise generate real results?

How to Improve Customer Experience in an Era of Choice

HOW TO CAPTURE THE VOICE OF THE CUSTOMER IN AN ERA OF CHOICE - SPIGIT 1 HOW TO IMPROVE. CUSTOMER. ERA OF CHOICE HOW TO CAPTURE THE VOICE OF THE CUSTOMER IN AN ERA OF CHOICE - SPIGIT 2 It doesn’t matter if you’re a large enterprise, small business, or solo. is its customers.

3 Psychological Tips For Epic Customer Success

Wootric

While Customer Success may be a newer function than sales, it’s only growing in popularity. For those who don’t know what Customer Success is, it is the way businesses ensure customers are using their product or service to achieve their desired outcome. Success

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How Low Can You Go?! Customer Success for Your SMB Segment

CSM Practice

Some foundational questions still require attention in our growing customer success community. These questions include customer success funding and reporting, as well as appropriate customer segmentation. Scaling sales capability with customer success.

Customer Training: The Secret to Scale in Customer Success

CSM Practice

The commonly used and highly effective customer success approach for early stage startup companies remains the high-touch model, in which every customer enjoys dedicated attention from their assigned customer success manager, throughout the their customer journey.

Launching Customer Success in Early-stage Startups – Should Founders Bother?!

CSM Practice

There are many stages in the life of a business: An early startup stage with a handful of customers, or a much mature stage with a larger customer base. Somewhere in between, it becomes crucial to monitor and ensure customer success in relation to your business.

Expert Tips from Customer Success Leaders

ChurnZero

RYG, which stands for red, yellow, green, (health scores) is all about your customers a nd their success. Wondering how to take your red and yellow customers and transform them into your biggest cheerleaders? Hiring and Scaling a Customer Success Team.

Tips 52

Productivity Tips For Customer Success Teams – PART 1

CSM Practice

Managing a growing customer base with ever-evolving desired outcomes requires being proactive and strategic. As a CSM, you can’t afford to be behind the curve on customer needs, you must proactively reach out to customers about guidance or any assistance needed.

Tips 52

Customer Training: The Secret to Scale in Customer Success

CSM Practice

The commonly used and highly effective customer success approach for early stage startup companies remains the high-touch model, in which every customer enjoys dedicated attention from their assigned customer success manager, throughout the their customer journey.

Conflict Resolution Tips for Customer Success Managers

Amity

We’ve all been there, the situations in which ‘the customer is always right’ Dealing with difficult customers can certainly be challenging, and you aren’t always going to see eye-to-eye with your customers. Allow your customers to vent.

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6 Tips and 5 Predictions for the Customer Success Industry

Amity

For our Customer Success meetup in Toronto, we had the privilege of hearing from James Scott , General Partner at SuccessHacker , who helps other companies achieve growth and success through their Customer Success (CS) teams. Growing the Customer Success Movement.

ChurnZero Customer Success Professional Spotlight

ChurnZero

It’s time for another installment of our blog series where we spotlight a Customer Success professional and get their take on the industry as well as get to hear some of their top tips they’d like to share. Q: What drew you to working in Customer Success?

Battle Scars and Lessons Learned in Implementing Customer Success Systems

CSM Practice

A while back, I sat down with Paul Piazza for a fireside chat at one of our PulseLocal Silicon Valley Customer Success event series. At that time, Paul Piazza had already had multiple Customer Success systems deployed and configured.

[INFOGRAPHIC] 10 Tips For Customer Success Automation

Amity

Sure, Customer Success Managers can do pretty much anything - they’re the real superheroes of SaaS. Automation empowers Customer Success Managers to do what they’re good at, so here are 10 quick tips to get started with Customer Success automation

ChurnZero Customer Success Professional Spotlight

ChurnZero

It’s time for another installment of our blog series where we spotlight a Customer Success professional and get their take on the industry as well as get to hear some of their top tips they’d like to share. Q&A: Sam Schneider, VP of Client Success, Bloomfire.

8 Tips & Tricks From a Customer Success Expert

Amity

Maheen Memon is the Director of Customer Success at Nulogy. Throughout her career in Customer Success, she’s had the opportunity to try a couple of things and has picked up some life-saving best practices along the way. Tip #2: First impressions matter.

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The Ultimate Guide to Building a Customer Success Team

CustomerSuccessBox

Every SaaS company knows how important Customer Success is and what results it can bring if implemented properly. The customer. This is exactly where the customer success function comes in. Customer success helps in customer retention.

7 Tips For Making Your Customer Success Team More Powerful Than Ever, Using Advocacy

Influitive

On Valentine’s Day this year, Nicole Dingley, Director of Customer Success at Wiley—a publishing and education technology company—gave each of her customers a gift card and asked them what it is that they love most about the company and product.

10 Tips to Increase Productivity in a Team

Kayako

Increasing a team’s productivity can be very important when it comes to successfully completing a task or a campaign you’re working to deliver. Here are some tips on how you can help increase your team’s productivity. Finding the tips that work best for you.

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The Future of SaaS Customer Success

TeamSupport

As a SaaS company grows, customer success becomes even more important. Defined as doing everything in your power to ensure customers are successful with your business, creating a thriving customer success program and team doesn’t happen overnight.

The Best Customer Success Articles of 2017

Amity

Why not start with some Customer Success videos? 6 TED Talks That Are Surprisingly Relevant to Customer Success. 5 Powerful Videos That Spotlight Customer Advocacy. 2017 Rewind: Your Customer Success Playlist. How to Get a Hold of Your MIA Customers.

Inside Customer Success: Winning by Design

Amity

Winning by Design is a premier provider of strategy consulting and coaching programs for SaaS Sales and Customer Success organizations. They are the leaders in SaaS Sales consulting and training, and have recently added Customer Success to their area of expertise.

How Support Desk Software Guarantees Customer Success

ProProfs Chat

For every $1 you invest in customer experience through help desk and similar platforms, you can reap a return on investment of $3. So it makes sense to leverage on a support desk software to grow your customer experience. After all, you cannot afford bad customer service.

Team Management Tips for Amazing Customer Success Leadership

Amity

SaaS Tattler Issue 104: Team Management Tips for Amazing Customer Success Leadership. • One-on-One Meetings for Customer Success. • 5 Daily Habits of Happy SaaS Customer Success Teams. Director of Customer Success at Aha!

How to scale your customer success teams

CSM Practice

Watch this YouTube video for a quick recap of this blog: Scaling Customer Success for the strategic client segment. So first, let’s start with how can you scale a high-touch enablement model, meaning a strategic customer success team.

8 Actionable Tips for Engaging Survey Subject Lines

Retently

When customers receive a survey by email, what’s the first thing they notice? That kind of personalization can be done by means of custom properties included as survey variables anywhere in the survey template – like the ones Retently supports.

Serious About Customer Success? Your CRM is Not Enough!

ChurnZero

Serious About Customer Success? Now more than ever Customer Success is essential to the long-term success of your entire organization. If you’re serious about Customer Success, your CRM is not enough. . . Customer Success Around the Web.

Top Tips to Deliver the Best Customer Experience

Kayako

Every company wants to be customer-forward nowadays, probably because people know that, ultimately, it’s the customer that keeps them in business. Given what an important role the customer plays in the grand scheme of your company, it’s no wonder you’d want to put them first.

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Q&A: The Case for Billable Customer Success

ChurnZero

The most commonly quoted challenge facing Customer Success leaders worldwide over the past ten years or more has been confusion over the role and definition of Customer Success. The question “ What do Customer Success people do? ”

How to Optimize Your Main Company Website for Customer Success

Team Support

One role that falls into the “and more” category that isn’t prioritized often, but should be, is customers. With this said, here are a few tips on how to optimize your main company website to focus on customer success…. Make sure your website works for your customers too!

Key Account Management = Strategic Customer Success

Kapta

If you’re like most of the companies filling the B2B space, chances are you’re all about Customer Success. Everyone loves Customer Success account management, and it can do wonders for your organization and your customers. By aligning your definition of success with your client’s, then you’re both striving for the same goal. In fact, KAM is Customer Success for the accounts that matter the most to your organization. Actions Drive Success.