Productivity and Time Management Tips for Customer Success Managers


The more you wish your customer base to grow, the higher you need to zoom in to productivity and time management. As a Customer Success Manager , you constantly juggle between relationship building, onboarding, upselling and strive to take the customer satisfaction score a notch up.

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Five Tips for Building a Customer Success Team


In the customer-centered economy, your customer success (CS) team is invaluable. The team’s goal is to retain your hard-won customers and help them grow by deepening the customer relationship and ensuring they are realizing value with your product every step of the way. This leads to greater customer success, which reduces churn and increases renewals. . Build Your Customer Success Team Around Key Players, Roles, and Skills.


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Top 50 Customer Success Influencers 2021


The evolving field of Customer Success owes its origin and rapid rise to a passionate community of pioneers, proponents, and practitioners. Without further ado, here is presenting to you our Top 50 Customer Success Influencers for 2021.

#1 Tip for Building Your Customer Success Process


2020 has been chock-full of twists and turns, and customer success managers have experienced their fair share of ups and downs. With so much focus on customer success, many organizations are looking for new ways to invigorate and streamline their customer success processes.

The SaaS Guide to Customer Engagement, Retention, and Advocacy

After onboarding, most SaaS customers have to find their own way to success. This ebook by Influitive is a compilation of some of the best examples of programs designed to drive customer retention and advocacy, with examples from some of the world’s largest and most innovative SaaS vendors.

Customer Success Plans Promote Client Satisfaction


Customer success plans provide you with a powerful tool to help clients achieve their goals. With your product, they feel more satisfied with your brand, positioning your own business for success as well. What Is a Customer Success Plan? Customer Success

Find the Right Customer Success Platform with our Scorecard Template


Choosing a Customer Success platform for your business is also a major decision and one that should not be taken lightly. For tips on futureproofing your decision check out the New Trends in CS for 2021. How to Use the Customer Success Platform Evaluation Scorecard Template.

Playbooks for Customer Success Promote Satisfied Clients


When your product directly helps your customers achieve their goals, your brand wins their loyalty. Playbooks for customer success managers help drive processes that promote winning client outcomes. What Is a Customer Success Playbook? Customer Success Automation

A Guide to Leveraging Partners to Drive Customer Success


Working with partners can improve your operations and provide services that are beneficial to customers. In customer success, you can manage post-sales and improve the customer relationship. A good partner is one aligned to achieve customer success.

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5 Sales to Customer Success Handoff Tips


The sales to customer success handoff is one of the most important intersections in the customer journey. It can make the difference between successful product adoption or a churn risk waiting to happen. We know as customers that this is a frustrating feeling, yet so many companies struggle to get the crucial step of the sales to customer success (or client services) handoff right. Path for self-serve customers.

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3 Interview Tips for Hiring Customer Success Managers

CSM Practice

There has been a considerable rise in the volume of Customer Success Manager jobs in the marketplace, CSM’s are becoming an integral part of extraordinary client experience. Customer success can be defined as a proactive , real-time sales approach consisting of building relationships with existing customers, in-depth understanding of their company and product goals, and helping the customer meet those goals through regular contact. Tip 1: Productivity.

3 Customer Success Tips for the ?Working From Home? Era


Here are three tips customer success teams can keep in mind to make the work from home era less of a challenge and more of an opportunity: 1. Your customers are also working from home and facing the same challenges you are.

What is a Customer Success Manager?

CSM Practice

Being a Customer Success Manager (CSM) is a non-stop learning process that requires hands-on management at every stage. At its most basic, customer success seems simple; however, in practice, it is complex and challenging as it should help to satiate every customer’s needs. .

5 Customer Success Newsletters to Subscribe To


Customer Success is a growing industry, with more resources than ever before – but sometimes it can be hard to find the golden nuggets with the ever-increasing sea of content. Sign up for the newsletter to get industry tips and insights straight to our inbox.

7 Customer Success Team Goals for Your Enterprise in 2019-2020


Realizing lifetime value from your customers is about generating lifetime value for your customers. That’s the central tenant of the customer success approach to business. It represents a shift away from thinking of customers as point-of-sale pursuits and toward regarding them as ongoing relationships that require continuous nurturing. . So, what customer success team goals can help your enterprise generate real results?

Advocacy: Definition for Customer Success

CSM Practice

t not only make it, but does it in a way that makes their customers super successful in the process. ng new customers thr?ugh In this blog, I’m going to share best practices and proven tactics to help your company increase new business deals, accelerate your sales cycle and increase net retention rate using best of breed advocacy playbooks for Customer Success teams. In the customer success word we use the term “advocate” to define a customer who t?lk?

10 Tips For Operating A Virtual Customer Success Organization


And that’s driven thousands of customer success professionals who were used to seeing their clients and teams every day to learn the ins and outs of “virtual” CS. Pro-level CSMs will even socialize the agenda beforehand with a “champion” at the customer as well.

5 Tips For Hiring A Customer Success Leader


Customer Success Customers Onboarding saas value realizationJoseph shared how to hire a good CS leader, and what to look for during the process.

9 Essential Tips for Winning at Customer Success

ProProfs Chat

This created new needs, desires, and expectations, and this has led to a different customer-brand relationship as well. If customers are expecting more from your company, that’s great. Exceptional customer success is one of the most important differentiates a brand can have to add value in the eyes of its customers. That’s what customer success departments and its technologies are developing every day! Embrace Customer Journey.

How to Build the Business Case for Customer Success


Our increasingly customer-centric economy has established Customer Success as critical to every business’s overall strategy. Demonstrating the value of Customer Success to executives is crucial. So how do you do build the business case for customer success?

The Art of Negotiation: A Guide for Customer Success Managers


Sustaining and retaining customers could be challenging at times – and that is completely fine. At the same time, making a positive impact on your customer relations is practical if you know the art of negotiation. Active listening allows your customers to talk to you frankly.

Customer Success and Product Team Collaboration


A healthy Customer Success and Product team relationship is essential for high performing, high growth companies. Most software companies can point to areas of coordination between Success and Product and this is an excellent starting point. Tips for Collaboration.

7 Tips For Making Your Customer Success Team More Powerful Than Ever, Using Advocacy


On Valentine’s Day this year, Nicole Dingley, Director of Customer Success at Wiley—a publishing and education technology company—gave each of her customers a gift card and asked them what it is that they love most about the company and product.

Learn To Drive Customer Success With Live Chat


Customers and prospects have a number of ways to reach your team with sales and support questions, but none are as effective and immediate as live chat. Live chat can be used as a customer success tool through strategic outreach and engagement or as a customer support tool by providing a live channel for customers to connect with support teams. Over the past 4 years live chat usage has grown by 400% and more and more customers expect businesses to have it.

Covid-19 Resilience: 7 Essential Tips for Customer Success Leaders


Desperate to flatten the COVID-19, customer success teams are working hard from their homes and straining remote work operations. As a Customer Success Leader, you must respond to these alerts and be prepared with both short-term and long-term goals.

Seeking Customer Success Jobs amidst COVID-19

CSM Practice

The job market is wide, it has a lot of opportunities that can be offered to job-seekers who are seeking Customer Success jobs during COVID-19. Many Customer Success professionals are seeking Customer Success jobs amidst COVID-19.

Mixpanel launches Customer Success Community with inSided


We’re delighted to announce that Mixpanel—world leaders in data analytics and gathering customer insights—have migrated their community to the inSided platform. Here’s how our chat went: Customer Success

3 Psychological Tips For Epic Customer Success


While Customer Success may be a newer function than sales, it’s only growing in popularity. For those who don’t know what Customer Success is, it is the way businesses ensure customers are using their product or service to achieve their desired outcome. Here, we’re going to break these down to ensure epic customer success. Already, you can see how being aware of the halo effect can play a role in offering epic customer success.

Conflict Resolution Tips for Customer Success Managers


We’ve all been there, the situations in which ‘the customer is always right’ Dealing with difficult customers can certainly be challenging, and you aren’t always going to see eye-to-eye with your customers. However, if you have a process in place that can de-escalate the situation, then you can improve your customer-CSM relationship, and create further opportunities for between your company and the customer. Allow your customers to vent.

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Customer Training: The Secret to Scale in Customer Success

CSM Practice

The commonly used and highly effective customer success approach for early stage startup companies remains the high-touch model, in which every customer enjoys dedicated attention from their assigned customer success manager, throughout the their customer journey. A typical concern of moving some customers to a lower touch is that some customers might churn if the change is not well-received. Customer Success Training Plan.

3 Key Customer Success Insights that Drive SaaS Growth


This is a guest blog post by Justine Dennis, Manager, Customer Success & Support at Fusebill. . Mattias Putman and Ewout Meyns launched PieSync in 2014 with a goal in mind: keep customers satisfied. Addressing customer concerns proactively through high-quality content.

5 Examples of Customer Success Marketing for SaaS Teams

Help Scout

Marketing is often focused heavily (or even solely) on generating new leads and customers, but it’s important not to overlook your existing customers when creating your marketing strategies. The emphasis is on both keeping the customer longer and also expanding the relationship.”

Customer Success for Service Companies

CSM Practice

All businesses promise to deliver value to their customers. The starting point for excellent customer success is that the promises are kept, empowering the customers to achieve their business goals. However, customer success extends to driving long-term customer lifetime value through various processes and operations. In customer success , we could classify the goal of maximizing value into monetized and non-monetized value.

Top 10 Customer Success Newsletters


A collection of some of the best newsletters to stay updated on the latest in the customer success space. Lincoln Murphy is a leading customer success consultant, keynote speaker, and author. 2 Keep THE CUSTOMER. by Customer Thermometer.

Change Management in Customer Success: Overcoming Change Resistance


Even if that additional upfront work makes us happier or far more successful in the end, we’d rather remain unhappy than make ourselves vulnerable to the unknown of change. Don’t spring sudden changes on your customers or team. Customer Success Around the Web.

Top LinkedIn Learning Courses for Customer Success


To help you amp up your Customer Success management skills here’s a breakdown of our top recommendations for courses to consider taking. Customer Success Management Fundamentals. Course Description: New to customer success management (CSM)?

3 Tips to Help Your Customer Success Team Do More with Less


The last few months have definitely been eye-opening for many customer success teams, and SaaS organizations in general. Tip #1: Stay on top of customer needs: When you’re trying to do more with less, the biggest thing to remember is organization!

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