ChurnZero

DECEMBER 20, 2019

20 Customer Success Predictions for 2020 . billion people in the world connected to the internet and more than 3.499 billion active social media users. . T hat’s why we asked some of the top Customer Success (CS) leaders to share their industry predictions for 2020. The year was 1909.

Customer Success 80

Customer Success Chief Customer Officer ROI Sales 80

Gainsight

APRIL 23, 2019

These tips are just a taste of the product experience best practices that will be shared at Pulse 2019. On May 21-24, over 5,000 growth-focused SaaS professionals will meet in San Francisco for four days of education, inspiration, and connection. Tip #1: Build a self-sufficient team. Tip #3: Actively listen to your users.

Tips 49

Tips Management Roadmap Conference 49

Amity

MAY 5, 2017

Wynne Brown is the Director of Customer Success at Seal for the West and Central regions. Prior to joining Seal, Wynne was the head of Customer Success for GitHub. Wynne’s career has spanned the entire customer lifecycle at cutting edge start-ups such as BaseCRM and Coupa.

Tips 73

Tips ROI Software Measurement 73

ChurnZero

DECEMBER 29, 2020

Check out this post to see if you’re inadvertently sending subliminal negativity to your customers. Customer Success Operations 101: Drive Productivity with Purpose, People, and Process. 9 Must-Have Integrations to Level Up Customer Success Software. 9 Must-Have Integrations to Level Up Customer Success Software.

Conference 98

Conference Chief Customer Officer Customer Success Software 98

Gainsight

MARCH 14, 2023

My previous role helped me to get to know many of the members of our amazing Customer Success (CS) community , to grow the community by welcoming our Product Experience colleagues, and even to select I nSid ed as our online community platform several years before we acquired them. Community + Education: What’s Next?

e-support 52

e-support Resources Training Conference 52

ChurnZero

MARCH 28, 2023

When you have only a handful of customers, your sales team, product team, customer support team—and even executives—can join forces to keep them happy. As you grow your customer base, you must also dedicate resources to Customer Success. A successful subscription model depends on retention.

Customer Engagement 52

Customer Engagement Engagement Company Strategy 52

AskNicely

JANUARY 17, 2017

Uncertainty breeds unhappiness and unhappy customers are more likely to change loyalties, share negative experiences or jump ship. You need to be regularly assessing how your customers feel. Here’s my top tips for measuring and maintaining customer happiness this year: 1) Timing is crucial. 3) Sharing is important.

Net Promoter Score 150

Net Promoter Score NPS Conference Feedback 150

AskNicely

JANUARY 17, 2017

Uncertainty breeds unhappiness and unhappy customers are more likely to change loyalties, share negative experiences or jump ship. You need to be regularly assessing how your customers feel. Here’s my top tips for measuring and maintaining customer happiness this year: 1) Timing is crucial. 3) Sharing is important.

Net Promoter Score 150

Net Promoter Score NPS Conference Feedback 150

Gainsight

JANUARY 10, 2022

Maybe it’s connecting and networking with peers? Past: Customer Success Started as a Community. Past: Customer Success Started as a Community. The word “community” captures how the Customer Success movement got started. What comes to mind when you think of community?

Customer Success 27

Customer Success Chief Customer Officer Hotels Conference 27

Customer Bliss

JULY 24, 2018

However, not all companies behave in this manner when it comes to their customers and employees. A 2007 Harvard Business Review article ( “Companies and the Customers Who Hate Them,” ) noted that “one of the main propositions of marketing is that customer success begets loyalty and loyalty begets profits.

Employee Engagement 161

Employee Engagement Tips Customer Satisfaction Conference 161

SmartKarrot

AUGUST 16, 2021

That is when where forums, workshops, and conferences play a pivotal part in imparting experience as well as education to people. On that note, we take immense pleasure in regaling information to our readers about the upcoming customer experience (CX) conferences so that you can block their calendars right away. So here we go!

Conference 11

Conference Customer Experience B2B Case Study 11

SmartKarrot

AUGUST 23, 2021

One such surprise that it has unleashed upon us is connecting with the world via virtual conferences. On that note, this step-by-step guide highlights how to host a successful virtual conference for absolute event success. What is a Virtual Conference? How do you create a virtual conference strategy?

Conference 10

Conference How To Social Media Video 10

Education Services Group

MAY 12, 2021

TSIA’s conferences are always jam-packed with best practices, real-life examples, success stories, and lessons learned from some of technology’s biggest names. Madeline Evans, Digital Customer Success Manager. Joshua Robitaille, Customer Success Program Manager. Customer Content: Video + No CTA = A-Ok.

Interaction 98

Interaction Customer Journeys Touchpoint Customer Success 98

Centercode

JULY 21, 2020

Nowhere is this more obvious than events like the Delta Conference. This gathering of Customer Validation professionals is the largest event of its kind, giving people in a historically fragmented field a chance to connect over common challenges and triumphs across a wide range of industries and verticals. ” See our 9.5

Industry 52

Industry Conference Resources Consulting 52

SurveySensum

SEPTEMBER 6, 2023

Pro Tip: Incentivize your customers to express your gratitude and encourage them to give more reviews. Relationship Milestones: Acknowledge your history with customers by sending greetings or even inviting high-value customers to lunch or dinner. The MORE times they CONVERT, the MORE they’ll feel connected to the brand.

NPS 52

NPS Brands Social Media Net Promoter Score 52

ChurnZero

DECEMBER 27, 2019

It’s not surprising to see this post top our list since your churn rate is deeply connected to the quality of your customer’s onboarding journey. 5 Common Mist a kes Customer Success Managers Make When Managing Their Day . 5 Tips f or Dealing with An Angry Customer (The Right Way!) . You’re not alone.

e-support 64

e-support eBook Chief Customer Officer B2B 64

Gainsight

APRIL 27, 2022

This resulted in everything from the world’s largest conference on Customer Success, Pulse , with more than 20k attendees, to 3 books on Customer Success which have collectively sold more than 100k copies. Louis, Missouri (pro tip: no direct flights between those cities!), Gainsters Value Flexibility.

Chief Customer Officer 52

Chief Customer Officer Conference Software Meeting 52

Gainsight

MAY 13, 2020

Product innovation – it is something that is most certainly at the tip of the tongue of every product executive. Interestingly, when you are a leader in a particular space, like Gainsight is in Customer Success technology, the right path consists of multiple important pillars, all connected and working together.

Roadmap 59

Roadmap Innovation Customer Journeys Analysis 59

Totango

JUNE 12, 2020

Here are 5 ways to practice more effective listening skills whether you’re meeting with customers, partners, or teammates, especially during virtual meet-ups. . Sure, it’d be nice if we all had 5-10 minutes before any scheduled meeting to arrive early, catch up and connect. It’s not a conference call. . But who’s got the time?

Fashion 62

Fashion Meeting Video Conference 62

Gainsight

JUNE 11, 2021

The themes today centered around Human-First Customer Success and Transforming Customer Centricity. Human-First Customer Success. The Key to Customer Success: Leadership with Jay Nathan, Chief Customer Officer at Higher Logic and Co-founder of Gain Grow Retain at Higher Logic.

Chief Customer Officer 91

Chief Customer Officer Handbook Customer Success Knowledge Base 91

Circular Edge

JUNE 17, 2020

Connecting with new & longtime JDE friends over Zoom. Capabilities Whitepaper , Orchestrator Training & Webinars , Top 20 Reasons to Consider Changing MSPs , Enhancing Your Home Office Tips & Tricks & more. CE’s partnership with Quest as a Platinum Partner.

Resources 52

Resources Case Study Study Conference 52

SmartKarrot

JANUARY 5, 2021

The evolving field of Customer Success owes its origin and rapid rise to a passionate community of pioneers, proponents, and practitioners. Here’s our Top 50 Customer Success Influencers list celebrating those frontiersmen and women pushing the boundaries and making Customer Success the force that it is today.

Customer Success 21

Customer Success Chief Customer Officer Leadership B2B 21

RapportBoost

NOVEMBER 15, 2018

At Customer Contact Week in Austin last month, we noticed how the discussions surrounding chat training and onboarding stood out far more than in previous conferences. Research tells us that 92 percent of customers have a positive experience using Live Chat compared to other forms of contact. By Tony Medrano and Scott Moberly.

Training 71

Training Call Center Telecommunications Exercises 71

Gainsight

JULY 7, 2021

I can pretty vividly remember the first Pulse conference I attended back in 2013. Back then, I was still six months away from launching my own SaaS company, but I was already encumbered with the industry and curious about this up-and-coming category called “Customer Success.”. The More Things Change, the More They Stay the Same.

Social Media 45

Social Media Conference NPS Customer Success 45

Verint

AUGUST 31, 2017

Engage APAC Customer and Partner Conference 2017. Verint will gather attendees from all over the Asia Pacific region and around the world for this event to highlight customer success, solution innovation, customer experience (CX) insights and best practices for maximizing customer and employee engagement.

Culture 27

Culture Engagement Customer Service Conference 27

LiveChat

SEPTEMBER 5, 2018

Recording or hosting live product demos is a great way for inbound sales teams to better connect with customers. Think of it as the connection between initial interest and intent to buy. The second offers a more personal experience that can be tailored to that specific customer or customers’ situation.

How To 48

How To Video Sales CRM 48

Kayako

MARCH 21, 2017

Building customer trust is no easy feat. I’ve learned a lot about building trust with customer in my years at Kayako. We set out to discover more about our experience and views on providing customer service that drives trust and loyalty. The more intuitive your product, the more your customers will dive into it.

Interaction 211

Interaction How To Self Service Customers 211

Alida

SEPTEMBER 22, 2016

Earlier this week, more than 400 professionals in marketing, customer experience, innovation and research gathered in Chicago for the 2016 Customer Intelligence Summit. The two-day annual conference featured keynotes and presentations by some of the world’s leading customer-centric brands. Develop an engagement plan.

Innovation 100

Innovation Marketing Social Media Healthcare 100

ChurnZero

MAY 20, 2022

In our webinar, The CSM journey: How to carve your Customer Success career path , Peter Armaly, vice president of Customer Success at ESG , explores specialized career paths in CS, the skills expected of CS professionals, and why you should be more serious than ever about taking charge of your own career.

Customer Success 98

Customer Success How To Banking Leadership 98

Amity

JULY 10, 2017

We asked leading Customer Success experts to share the biggest QBR mistakes Customer Success teams are guilty of, and how to avoid them moving forward. ​. As the CEO of a Customer Success consulting firm, I get to work with many Customer Success teams. Customer Success Managers are awesome.

Metrics 63

Metrics Self Service Roadmap ROI 63

SmartKarrot

MAY 8, 2023

When first introduced, Zoom Calls were a great way for businesses to connect with employees and clients across remote locations. And the secret is… You can now apply a FREE intelligence layer on your video conferences and impress everyone with your knowledge! appeared first on SmartKarrot l Comprehensive Customer Success.

How To 10

How To Call Recording Conference Tips 10

Influitive

AUGUST 3, 2015

Provide them with tips, tricks and best practices before asking them to post on a review site. If you can connect the buyer to a relevant reference , they’ll be infected by your advocate’s enthusiasm for your product and speed up the deal. Also, ensure that your advocates know your product as well as you do. Cut Your Reference Program.

B2B 66

B2B Report Social Media Marketing 66

SmartKarrot

MAY 3, 2023

Leveraging the power of AI, it is now at your fingertips to revolutionize the way you conduct your Webex conferences and take your communication to the next level. How to Apply a Free Intelligence Layer to Webex Calls Like most of the people we know, we too have used Webex for online meetings and conference calls.

How To 10

How To Conference Meeting Video 10

Qualtrics

OCTOBER 15, 2019

At Qualtrics we want to connect our people to careers that feed their purpose; jobs that motivate & inspire them. My account team is scattered across the country, so I have a lot of phone or video conference internal planning sessions and client meetings. Any tips for someone who is considering a role at Qualtrics?

Consulting 33

Consulting Conference Travel Tips 33

Storyminers

JULY 6, 2020

Adrian is also a best-selling author, Forbes contributor, blogger & podcaster and frequent conference speaker, panel participant, and Chari. His best-selling book in 2016 is called: How to Wow: 68 Effortless Ways to Make Every Customer Experience Amazing. Colin has written seven bestselling books on Customer-driven growth.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

Adrian is also a best-selling author, Forbes contributor, blogger & podcaster and frequent conference speaker, panel participant, and Chari. His best-selling book in 2016 is called: How to Wow: 68 Effortless Ways to Make Every Customer Experience Amazing. Colin has written seven bestselling books on Customer-driven growth.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

Natalie Petouhof

JULY 14, 2015

. • Complimentary admission to the SuperNova Award Gala Dinner and Constellation’s Connected Enterprise for all finalists (November 4-6, 2015) lodging and travel not included. • Tips and sample application. . Tips and sample application. . One year unlimited access to Constellation’s research library.

Case Study 40

Case Study Leadership Innovation Travel 40