InMoment XI

SEPTEMBER 15, 2009

At the Gartner CRM conference, presenters discussed the convergence between CRM, marketing, voice of the customer (VOC) and customer experience. There’s no doubt that business leaders are getting more savvy, but so is the technology.

CRM 200

CRM CEM Conference Technology 200

InMoment XI

SEPTEMBER 15, 2009

At the Gartner CRM conference, presenters discussed the convergence between CRM, marketing, voice of the customer (VOC) and customer experience. There’s no doubt that business leaders are getting more savvy, but so is the technology.

CRM 200

CRM CEM Conference Technology 200

InMoment XI

SEPTEMBER 15, 2009

At the Gartner CRM conference, presenters discussed the convergence between CRM, marketing, voice of the customer (VOC) and customer experience. There’s no doubt that business leaders are getting more savvy, but so is the technology.

CRM 200

CRM CEM Conference Technology 200

Optimove

DECEMBER 12, 2019

Last week, we posted here the six super-useful workshops from Day 1 of our global CRM leadership event, PostFunnel Summit, that took place late October. But there are so many more wonderful bits of CRM knowledge from those two days that we must share. Panelists: Arie Tom, SVP Marketing, GlassesUSA.

CRM 69

CRM Ecommerce Travel Fashion 69

BirdEye

NOVEMBER 21, 2023

Amidst these challenges, the last thing you want to waste your time on is unrealistic and time-consuming digital marketing strategies that give you no results. This blog stands apart as a non-overwhelming guide, no-fluff, just actionable insights, offering a streamlined approach to interior design marketing.

Marketing 109

Marketing Social Media Advertising Tips 109

Optimove

MARCH 26, 2024

Take the next step with our CRM marketer evolution curve Download Now Why it Matters: Optimove Connect 2024 served as more than just a conference; it was a place for inspiration, collaboration, and transformation in the realm of marketing. Discover which level you are on and how you can move up.

Connections 64

Connections CRM Conference Touchpoint 64

C3Centricity

FEBRUARY 18, 2019

I presented last week at an exciting, forward-looking conference in Fort Lauderdale, USA. It was ITEXPO , a successful conference celebrating its twentieth anniversary this year! AI is not one technology: Despite what digital marketers may have hoped, AI is not the solution to all our problems. CEX #CRM #Customer Click To Tweet.

Marketing 149

Marketing Chatbots Self Service Conference 149

InMoment XI

MARCH 17, 2009

The Enterprise Feedback Management (EFM) market continues to grow, even amidst the current economic environment. And there was certainly a lot of talk about this at the recent Gartner CRM conference in London. Read this blog to find out why and also learn more about what this side will mean for businesses.

Marketing 200

Marketing Conference CRM Customer Retention 200

InMoment XI

MARCH 17, 2009

The Enterprise Feedback Management (EFM) market continues to grow, even amidst the current economic environment. And there was certainly a lot of talk about this at the recent Gartner CRM conference in London. Read this blog to find out why and also learn more about what this side will mean for businesses.

Marketing 200

Marketing Conference CRM Customer Retention 200

InMoment XI

MARCH 17, 2009

The Enterprise Feedback Management (EFM) market continues to grow, even amidst the current economic environment. And there was certainly a lot of talk about this at the recent Gartner CRM conference in London. Read this blog to find out why and also learn more about what this side will mean for businesses.

Marketing 200

Marketing Conference CRM Customer Retention 200

Optimove

FEBRUARY 12, 2024

See the difference control groups make in this guide Download Now Why it Matters: Lightning talks, interactive demos sparked iGaming marketers with how-to advice on winning player retention and optimization game plans for 2024 and beyond. If you could not attend and want any of the insights shared to help you in your marketing, contact us.

Sports 59

Sports CRM Conference Groups 59

Kustomer

OCTOBER 22, 2020

But they may spend two or three minutes after a call, putting in their notes and then dispositioning the call and inserting that into a CRM. We can actually summarize the call for the agent … and just automatically insert that into the CRM.”.

Conference 96

Conference Self Service Sports CRM 96

SurveySparrow

APRIL 10, 2019

You have decided to employ a CRM app for your business? Be it small or large, your company needs a CRM app to deliver a seamless customer experience. Be it small or large, your company needs a CRM app to deliver a seamless customer experience. A CRM app is the perfect solution to be proactive and intuitive.

CRM 76

CRM Software Sales System 76

Kustomer

SEPTEMBER 6, 2022

In the span of two decades, social media has gone from being an afterthought to being an integral component of pretty much all modern marketing and support strategies, as well as sales funnels. In a CRM context, social data refers to the data generated when customers interact with your business through social media. What Is Social CRM?

Customer Relationship Management 98

Customer Relationship Management Customer relationships Social Media CRM 98

Uniphore

JANUARY 4, 2022

You’ll hear from some of today’s leading voices in outsourcing, venture capital and private equity, market research and more. He has been conferred with the title of ‘Innovative Entrepreneur’ by the Ministry of Science and Technology’s Technopreneur Promotion Programme (TePP). Zeus Kerravala Founder and Principal Analyst, ZK Research.

Contact Center 317

Contact Center Innovation Multi-Channel Customer Retention 317

ShepHyken

JULY 5, 2017

I will always remember my first marketing class in college when we learned about the 4 P’s – Product, Price, Place, and Promotion. Before I go any further, as a customer service and experience expert, I believe that service and experience are all about marketing. Word-of-mouth is the strongest marketing there is.

Marketing 99

Marketing Customer Relationship Management Conference Customer Service Training 99

Optimove

JULY 27, 2023

As we welcome the second half of 2023, we are proud to launch the third annual Heptagon Awards for CRM Marketing Excellence! We weren’t shy about celebrating those, nor should you shy away from celebrating your CRM excellence.  If you haven’t already,  register here ! Another first?

CRM 52

CRM Conference Connections Leadership 52

CSM Magazine

NOVEMBER 1, 2023

Disrupt – our flagship digital transformation conference in the UK – will once again attract leading CX experts and innovators to London’s The Brewery venue on Tuesday, March 5th. For me, one of the standout sessions is set to be the interactive panel, “Creating Brilliant CX For Every Person, Everywhere, Every Time.”

Customer Experience 52

Customer Experience Competitive Advantage Customer Journeys Conference 52

Tricia Morris

AUGUST 21, 2015

Customer Relationship Management (CRM) is a technology and system that sustains sales, marketing and customer service activities. CRM technology automates processes and workflows and helps organize and interpret data to support a company in engaging its customers more effectively. Ray” Wang. Engagement is transitory.

CRM 40

CRM Customer Focused Self Service Conference 40

Storyminers

JULY 2, 2020

Tie your website to your CRM. If you don’t have a CRM (customer relationship management) system, get one–even if you’re just starting out. We’re creating a new website right now, and 70% of the content will be driven from the CRM system, as opposed to from our website. Here are a few tools I’m currently reviewing: Sli.do.

Customer Journeys 246

Customer Journeys CRM Retail Meeting 246

BirdEye

APRIL 7, 2023

Are you excited to run your next marketing campaign and see the results? Measuring the success of your marketing efforts the right way is crucial. By tracking the right marketing KPIs, you can course-correct, amplify suitable campaigns, and achieve higher goals. Table of contents What are marketing KPIs?

Marketing 52

Marketing Social Media Return on Investment Touchpoint 52

Circular Edge

FEBRUARY 29, 2024

Held in Chicago, Illinois, April 10-12 at the McCormick Place convention center, Modern Customer Experience 2018 will bring together thousands of marketing, commerce, sales and customer service professionals to share best practices and insights on meeting the expectations of today’s empowered customers.

Sales 52

Sales Conference Customer Relationship Management ROI 52

Aveus

NOVEMBER 25, 2019

A couple weeks ago at the Medecision Healthcare Liberation Conference, I attended the Chief Experience Officer roundtable where we had an excellent discussion around how payors are thinking about their digital experience. Three themes emerged that I continue to think about. So, what can we do? We all agreed…. Many (many!)

Omni-Channel 213

Omni-Channel Healthcare Multi-Channel Conference 213

Kustomer

OCTOBER 22, 2020

But they may spend two or three minutes after a call, putting in their notes and then dispositioning the call and inserting that into a CRM. We can actually summarize the call for the agent … and just automatically insert that into the CRM.”.

Conference 52

Conference Self Service Sports CRM 52

Optimove

JULY 6, 2020

Events and Conferences. Optimove created PostFunnel Events Series to give the growing B2C CRM community a home and to facilitating insightful conversations about Relationship Marketing (while munching on great food). Calendar and more info here.

Sports 90

Sports B2C Travel Conference 90

Optimove

MAY 20, 2024

In doing so, they have unlocked insights and driven incremental revenue growth through marketing automation powered by Optimove. Turning blind spots into opportunities for engagement and growth is crucial for navigating modern marketing landscapes.

Customer Engagement 52

Customer Engagement Engagement Net Promoter Score Case Study 52

Optimove

JANUARY 16, 2024

In addition, we are honored by our partners, employees, and investors who have been instrumental in helping Optimove create the first Customer-Led Marketing Platform to uphold our promise: to unleash brands’ full potential so they can gain their customer’s loyalty for life.

Net Promoter Score 52

Net Promoter Score CRM Analytics Telecommunications 52

TechSee

JUNE 16, 2022

Jim Iyoob is responsible for Etech’s strategy, marketing, business development, IT, program implementation, operational excellence, and product development across all Etech’s existing lines of business. s 9 Binge-Worthy Marketing Podcasts list and is also known as the “Godmother of customer experience.”. Follow on LinkedIn.

Customer Service 251

Customer Service Contact Center Chief Customer Officer Call Center 251

Optimove

JULY 13, 2023

” Little did we know we’d be facing a very, very long wait due to a global pandemic … But now, WE ARE BACK with one of the biggest, brightest, and boldest marketing events in the calendar: Optimove Connect 2023 , our premier user conference, taking place in Tel Aviv, 25-26 October.

Connections 52

Connections Conference CRM Retail 52

Storyminers

JULY 6, 2020

Adrian is also a best-selling author, Forbes contributor, blogger & podcaster and frequent conference speaker, panel participant, and Chari. Her areas of expertise include market research, program management, marketing, instructional design, and training. Aimee Lucas. Annette Franz. Barry Dalton.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Optimove

AUGUST 11, 2022

Running with that metaphor, marketers continue to buy the same overly expensive shampoo, but instead of using it, they just buy the same one the next day. It’s fair to say that we as marketers aren’t doing ourselves any favors. Then, I attended the leading conference for all things CRM Marketing, CRMC, in Chicago.

Brands 52

Brands Fashion CRM Ecommerce 52

Natalie Petouhof

MAY 9, 2016

Tweet What we saw at the conference was a full suite for customer experience. Mark spoke about the reality that most revenue growth will need to come from share shift as opposed to market growth. Troy Carter, Atomic Factory, Keynote at Oracle CX Conference. Otherwise, they will choose to go to a competitor.

Conference 40

Conference Report Social Media Case Study 40

Storyminers

JULY 6, 2020

Adrian is also a best-selling author, Forbes contributor, blogger & podcaster and frequent conference speaker, panel participant, and Chari. Her areas of expertise include market research, program management, marketing, instructional design, and training. Aimee Lucas. Annette Franz. Barry Dalton.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

GetFeedback

FEBRUARY 12, 2019

In today’s highly competitive market, it is crucial to demonstrate proactive concern for the customer’s opinion on a timely basis. You can also view responses in Salesforce, so you can layer it on top of CRM data and take action on feedback. Ready to see SMS Invitations in action? When should you use SMS Invitations?

Omni-Channel 236

Omni-Channel Transportation Comparison Survey 236

SurveySparrow

JUNE 6, 2024

Odoo Source: Odoo Odoo offers a suite of open-source business apps covering CRM, e-commerce, accounting, inventory, project management, and more. CRM Software : Visualize your next actions, track opportunities, and manage revenues. Marketing : Enable mass mailings, tracks campaign performance, and improve conversion rates.

Comparison 40

Comparison Financial e-support Travel 40

Optimove

DECEMBER 27, 2018

This two-day conference, held for the fourth straight year in Tel Aviv, drew the attention of 450 CRM enthusiasts. Click here for the full conference recap. Optimove Connect 2018 is behind us and we’re already directing our efforts into the preparation for next year’s event. Now you can enjoy these six lectures as well.

Conference 74

Conference CRM Consulting Tips 74

Gainsight

NOVEMBER 16, 2023

It’s Critical to Own Your Customer Community Platform According to Robin Van Lieshout, Chief Strategy Officer, Gainsight, “You want to connect all the data coming from your community efforts to your own systems—in your CS tool, in your CRM system, in your data warehouse—and that’s only possible if you really own the platform.”

Self Service 52

Self Service Touchpoint Conference CRM 52