InMoment XI

SEPTEMBER 15, 2009

At the Gartner CRM conference, presenters discussed the convergence between CRM, marketing, voice of the customer (VOC) and customer experience. There’s no doubt that business leaders are getting more savvy, but so is the technology.

CRM 200

CRM CEM Conference Technology 200

Optimove

DECEMBER 12, 2019

Last week, we posted here the six super-useful workshops from Day 1 of our global CRM leadership event, PostFunnel Summit, that took place late October. But there are so many more wonderful bits of CRM knowledge from those two days that we must share. Panelists: Arie Tom, SVP Marketing, GlassesUSA.

CRM 69

CRM Ecommerce Travel Fashion 69

BirdEye

NOVEMBER 21, 2023

Amidst these challenges, the last thing you want to waste your time on is unrealistic and time-consuming digital marketing strategies that give you no results. This blog stands apart as a non-overwhelming guide, no-fluff, just actionable insights, offering a streamlined approach to interior design marketing.

Marketing 109

Marketing Social Media Advertising Tips 109

Optimove

MARCH 26, 2024

Take the next step with our CRM marketer evolution curve Download Now Why it Matters: Optimove Connect 2024 served as more than just a conference; it was a place for inspiration, collaboration, and transformation in the realm of marketing. Discover which level you are on and how you can move up.

Connections 64

Connections CRM Conference Touchpoint 64

C3Centricity

FEBRUARY 18, 2019

I presented last week at an exciting, forward-looking conference in Fort Lauderdale, USA. It was ITEXPO , a successful conference celebrating its twentieth anniversary this year! AI is not one technology: Despite what digital marketers may have hoped, AI is not the solution to all our problems. CEX #CRM #Customer Click To Tweet.

Marketing 149

Marketing Chatbots Self Service Conference 149

InMoment XI

MARCH 17, 2009

The Enterprise Feedback Management (EFM) market continues to grow, even amidst the current economic environment. And there was certainly a lot of talk about this at the recent Gartner CRM conference in London. Read this blog to find out why and also learn more about what this side will mean for businesses.

Marketing 200

Marketing Conference CRM Customer Retention 200

InMoment XI

MARCH 17, 2009

The Enterprise Feedback Management (EFM) market continues to grow, even amidst the current economic environment. And there was certainly a lot of talk about this at the recent Gartner CRM conference in London. Read this blog to find out why and also learn more about what this side will mean for businesses.

Marketing 200

Marketing Conference CRM Customer Retention 200

InMoment XI

MARCH 17, 2009

The Enterprise Feedback Management (EFM) market continues to grow, even amidst the current economic environment. And there was certainly a lot of talk about this at the recent Gartner CRM conference in London. Read this blog to find out why and also learn more about what this side will mean for businesses.

Marketing 200

Marketing Conference CRM Customer Retention 200

Optimove

FEBRUARY 12, 2024

See the difference control groups make in this guide Download Now Why it Matters: Lightning talks, interactive demos sparked iGaming marketers with how-to advice on winning player retention and optimization game plans for 2024 and beyond. If you could not attend and want any of the insights shared to help you in your marketing, contact us.

Sports 59

Sports CRM Conference Groups 59

Kustomer

OCTOBER 22, 2020

But they may spend two or three minutes after a call, putting in their notes and then dispositioning the call and inserting that into a CRM. We can actually summarize the call for the agent … and just automatically insert that into the CRM.”.

Conference 96

Conference Self Service Sports CRM 96

ShepHyken

JULY 5, 2017

I will always remember my first marketing class in college when we learned about the 4 P’s – Product, Price, Place, and Promotion. Before I go any further, as a customer service and experience expert, I believe that service and experience are all about marketing. Word-of-mouth is the strongest marketing there is.

Marketing 99

Marketing Customer Relationship Management Conference Customer Service Training 99

Optimove

JULY 27, 2023

As we welcome the second half of 2023, we are proud to launch the third annual Heptagon Awards for CRM Marketing Excellence! We weren’t shy about celebrating those, nor should you shy away from celebrating your CRM excellence.  If you haven’t already,  register here ! Another first?

CRM 52

CRM Conference Connections Leadership 52

CSM Magazine

NOVEMBER 1, 2023

Disrupt – our flagship digital transformation conference in the UK – will once again attract leading CX experts and innovators to London’s The Brewery venue on Tuesday, March 5th. For me, one of the standout sessions is set to be the interactive panel, “Creating Brilliant CX For Every Person, Everywhere, Every Time.”

Customer Experience 52

Customer Experience Competitive Advantage Customer Journeys Conference 52

Storyminers

JULY 2, 2020

Tie your website to your CRM. If you don’t have a CRM (customer relationship management) system, get one–even if you’re just starting out. We’re creating a new website right now, and 70% of the content will be driven from the CRM system, as opposed to from our website. Here are a few tools I’m currently reviewing: Sli.do.

Customer Journeys 246

Customer Journeys CRM Retail Meeting 246

Aveus

NOVEMBER 25, 2019

A couple weeks ago at the Medecision Healthcare Liberation Conference, I attended the Chief Experience Officer roundtable where we had an excellent discussion around how payors are thinking about their digital experience. Three themes emerged that I continue to think about. So, what can we do? We all agreed…. Many (many!)

Omni-Channel 213

Omni-Channel Healthcare Multi-Channel Conference 213

Kustomer

OCTOBER 22, 2020

But they may spend two or three minutes after a call, putting in their notes and then dispositioning the call and inserting that into a CRM. We can actually summarize the call for the agent … and just automatically insert that into the CRM.”.

Conference 52

Conference Self Service Sports CRM 52

Optimove

JULY 6, 2020

Events and Conferences. Optimove created PostFunnel Events Series to give the growing B2C CRM community a home and to facilitating insightful conversations about Relationship Marketing (while munching on great food). Calendar and more info here.

Sports 90

Sports B2C Travel Conference 90

Optimove

MAY 20, 2024

In doing so, they have unlocked insights and driven incremental revenue growth through marketing automation powered by Optimove. Turning blind spots into opportunities for engagement and growth is crucial for navigating modern marketing landscapes.

Customer Engagement 52

Customer Engagement Engagement Net Promoter Score Case Study 52

TechSee

JUNE 16, 2022

Jim Iyoob is responsible for Etech’s strategy, marketing, business development, IT, program implementation, operational excellence, and product development across all Etech’s existing lines of business. s 9 Binge-Worthy Marketing Podcasts list and is also known as the “Godmother of customer experience.”. Follow on LinkedIn.

Customer Service 251

Customer Service Contact Center Chief Customer Officer Call Center 251

Optimove

AUGUST 11, 2022

Running with that metaphor, marketers continue to buy the same overly expensive shampoo, but instead of using it, they just buy the same one the next day. It’s fair to say that we as marketers aren’t doing ourselves any favors. Then, I attended the leading conference for all things CRM Marketing, CRMC, in Chicago.

Brands 52

Brands Fashion CRM Ecommerce 52

GetFeedback

FEBRUARY 12, 2019

In today’s highly competitive market, it is crucial to demonstrate proactive concern for the customer’s opinion on a timely basis. You can also view responses in Salesforce, so you can layer it on top of CRM data and take action on feedback. Ready to see SMS Invitations in action? When should you use SMS Invitations?

Omni-Channel 236

Omni-Channel Transportation Comparison Survey 236

SurveySparrow

JUNE 6, 2024

Odoo Source: Odoo Odoo offers a suite of open-source business apps covering CRM, e-commerce, accounting, inventory, project management, and more. CRM Software : Visualize your next actions, track opportunities, and manage revenues. Marketing : Enable mass mailings, tracks campaign performance, and improve conversion rates.

Comparison 40

Comparison Financial e-support Travel 40

Optimove

DECEMBER 27, 2018

This two-day conference, held for the fourth straight year in Tel Aviv, drew the attention of 450 CRM enthusiasts. Click here for the full conference recap. Optimove Connect 2018 is behind us and we’re already directing our efforts into the preparation for next year’s event. Now you can enjoy these six lectures as well.

Conference 74

Conference CRM Consulting Tips 74

Gainsight

NOVEMBER 16, 2023

It’s Critical to Own Your Customer Community Platform According to Robin Van Lieshout, Chief Strategy Officer, Gainsight, “You want to connect all the data coming from your community efforts to your own systems—in your CS tool, in your CRM system, in your data warehouse—and that’s only possible if you really own the platform.”

Self Service 52

Self Service Touchpoint Conference CRM 52

Optimove

DECEMBER 18, 2018

Another year (almost) behind us, another Optimove Connect in the relationship marketer’s books. 2018 brought twice as many pink-hued lightbulbs, shining a light on 500 attendees, 12 workshop leaders, and 15 speakers sharing, absorbing, and discussing the current and future state of CRM. Panelists Prof. The Amazon era is in full swing.

Connections 53

Connections Conference CRM Consumers 53

CSM Magazine

JANUARY 18, 2024

“We are delighted to have Nina Schick, a true visionary in artificial intelligence, headline our event,” said Craig Pumfrey, VP of Marketing at Sabio Group. ” With 15+ sessions, 25+ speakers, and 500+ delegates, Disrupt 2024 will cover today’s most important topics in CX, including AI, data analytics, CRM, and more.

Case Study 52

Case Study Groups Conference CRM 52

Oracle

JANUARY 12, 2021

Align with marketing. Getting aligned with marketing is really important if you want to maximize your sales opportunities and close more deals. Marketing and sales teams need a shared set of metrics to define the sales/marketing pipeline. Improve efficiencies. And don’t stop there! What Makes a Modern Seller?

Sales 52

Sales Conference Video CRM 52

Alida

SEPTEMBER 22, 2016

Earlier this week, more than 400 professionals in marketing, customer experience, innovation and research gathered in Chicago for the 2016 Customer Intelligence Summit. The two-day annual conference featured keynotes and presentations by some of the world’s leading customer-centric brands.

Innovation 100

Innovation Marketing Social Media Healthcare 100

Totango

JUNE 8, 2022

Eliminating these chokepoints is key to success, but you won’t be able to do that by trying to force-fit tools like your CRM, monolithic CS platforms, non-scalable solutions or modern work tools that just act as a temporary band-aid for your problems. An outcome-first design. A unified design-and run approach.

How To 88

How To Conference Customer Success CRM 88

Optimove

NOVEMBER 7, 2019

Ten CRM executives and decision-makers from companies of various sizes, verticals, and (mostly) faraway places spent the entire day inside a conference room with us, generously giving their feedback on Optimove. Here’s what they had to say: “No Brainer” It was totally worth it. And a glimpse as to what’s next.

Conference 64

Conference Roadmap CRM Customer Retention 64

Joe Rawlinson

MAY 31, 2017

Dig into your marketing and sales data to determine when customers are buying and when they’re leaving your sales cycle altogether. Upgrade their software package to premium service or extend an invitation to a VIP conference. You can find ongoing video training on data-driven tools and insights for Infor CRM.

Customer Retention 98

Customer Retention Omni-Channel Strategy CRM 98

West Monroe

JULY 24, 2017

As you move into this world of big data-driven marketing, though, it is critical to understand exactly what is out there and exercise caution in how you use it. Today, marketers tap into “big data” and benefit from myriad identifiers and ways of combining them, allowing them to hone into micro-segments that are eminently valuable.

Data 51

Data Marketing CRM Advertising 51

CSM Magazine

OCTOBER 13, 2022

Having an all-in-one CRM system will push your business in the right direction and increase your conversion rate. For instance, if you are in the real estate business, it’s important that you have a solid real estate CRM system that can help you convert leads into customers fast. This will also help every agent’s day run more smoothly.

System 52

System CRM Ecommerce Video 52

ShepHyken

JUNE 22, 2016

I recently was invited by Pegasystems to attend Pegaworld 2016, their annual users’ conference. The conference was everything about CRM (customer relationship management). So, what does improv have to do with CRM and business? It had to do with improvisational acting. First, you must understand what improv is about.

Meeting 84

Meeting Wireless CRM Conference 84

Oracle

JANUARY 31, 2018

According to the Washington Post , holiday 2017 saw the “strongest growth in retail sales since the end of the Great Recession” At NRF this past month – the National Retail Federation’s Retail’s Big Show conference – Brian Nagel, Managing Director and Senior Analyst at Oppenheimer & Co. Check it out. Check it out.

Customer Experience 80

Customer Experience CRM Trends Retail 80

Oracle

FEBRUARY 12, 2019

Visit the registration page and use discount code “SmarterCX” to get a rate of $1,295 on a full conference pass now through March 18, 2019.**. How to Be a Storytelling Marketer. General session featuring Ellen Green, Director, Marketing Communications, GHA. Here are 5 of the upcoming, fascinating cross-cx sessions.

Customer Experience 71

Customer Experience Conference Chatbots Ecommerce 71

ShepHyken

MARCH 29, 2019

The art of crafting an optimal price entails persuading customers that your prices are the best bargain in the market (Amazon is brilliant when it comes to building the right price perception) and considering hundreds of variables (customer behavior, business goals, weather, and market data, to name a few) to base your prices on.

Retail 106

Retail Customer Experience How To Ecommerce 106