Calabrio

JULY 25, 2019

Beyond the inherent value our technology delivers every day, forward-thinking contact center leaders prove time and again there are no limits on the dramatic business change that can be ignited when Calabrio ONE is used in new and innovative ways. The Engager deploys innovative, fresh strategies to engage and retain customers.

Contact Center 153

Contact Center Abandon Rate Innovation Government 153

Gainsight

APRIL 26, 2023

Oh, how far we’ve come—as a company, an industry, and an unstoppable community that we’ve forged around our annual Pulse Conference. According to our recent SaaS Market Report , 85% of SaaS leaders are maintaining or increasing CS budget as a result of the downturn. Well, sorta. But we couldn’t have done without you.

Industry 52

Industry Conference Fashion Customer Success 52

Natalie Petouhof

FEBRUARY 14, 2016

Tweet At the NRF Retail’s BIG Show , Adobe introduced several solution innovations for the Adobe Marketing Cloud that help retailers unify data, rich content, and campaign management into one platform. Online sales the week prior to Christmas saw tremendous growth.

Retail 40

Retail Innovation Report Trends 40

Lithium

MARCH 5, 2024

Khoros product leads will then take your questions in a dedicated Q&A session on the latest Khoros innovations across our Community, Care, and Marketing products that power our Brand Communities, Social Media Management, and Digital Service solutions. Chime in here with a comment to show your interest in our upcoming developer conference.

Social Media 52

Social Media Self Service Roadmap Insurance 52

AWS Machine Learning

MARCH 25, 2024

Amazon Transcribe can be used for transcription of customer care calls, multiparty conference calls, and voicemail messages, as well as subtitle generation for recorded and live videos, to name just a few examples. In streaming transcription mode, client applications open a bidirectional streaming connection over HTTP/2 or WebSockets.

Guidelines 80

Guidelines Resources Connections Communication 80

Call Experts

JANUARY 15, 2020

As per “The future of work 2020” report, HR departments must focus on People and Performance to enhance overall employee management and productivity. . HR departments can be passive in their innovations related to modernization through technology. Employee experiences are connected to customer experiences. Summer HR Conferences.

System 72

System Contact Center Call Center Customer Journeys 72

Kayako

JULY 14, 2016

Many customer support managers can’t wait months for their Human Resources departments to sift through applicants’ resumes, call references, and report their findings. Glassdoor reports that one corporate job opening attracts an average of 250 resumes, of which only 4 to 6 people are interviewed. Use conferences to your advantage.

How To 120

How To e-support Conference Groups 120

SurveySparrow

OCTOBER 10, 2019

One of the biggest tech events is all decked up to take on the world by storm and woo a force of think tanks to innovate, share, explore and realize dreams over a cuppa! Dreamforce is a 4-day annual tech conference conducted by Salesforce. Dreamforce 2019 is round the corner and we can’t keep calm! What’s all the noise about?

Conference 73

Conference Course Hotels Innovation 73

BirdEye

MAY 3, 2023

A marketing channel is any platform that allows you to connect and communicate your brand’s message with your target audience. B2C marketing channels that help you sell to or connect with individuals are social media channels, paid ads, email marketing, SMS campaigns, direct mail, and mobile marketing.

Marketing 98

Marketing B2C Social Media Multi-Channel 98

Call Experts

FEBRUARY 19, 2020

Improving this experience is about developing an emotional connection to create a brand perception of your company. The way your customers feel after interacting with your business's support program is going to foster a connection for the future. Employee experiences are connected to customer experiences. Summer HR Conferences.

Self Service 80

Self Service Customer Experience Customer Journeys Contact Center 80

Call Experts

MARCH 5, 2020

Reports say that more than 80% of callers sent to voicemail don’t leave messages because they don’t think they will be heard! If you need to connect your ERM, CRM, or ERP, so that records update in real-time, an experienced contact center is your best partner for the job. Employee experiences are connected to customer experiences.

Contact Center 80

Contact Center Call Center Customer Journeys Conference 80

Call Experts

AUGUST 2, 2019

the firm helps connect businesses with a suitable agency or service provider that solves their needs. The Manifest is a state of tech news and how-to website that compiles and analyzes practical business wisdom for innovators, entrepreneurs, and small and mid-market businesses. AI powers innovation and success for your company!

Company 68

Company Call Center Conference Contact Center 68

Call Experts

DECEMBER 18, 2019

AI-powered solutions offer cost savings, call efficiency, and real-time reporting. Optimize your solutions with real-time reporting to streamline your operations. . Employee experiences are connected to customer experiences. AI powers innovation and success for your company! Summer HR Conferences. Free your Phone!

Tips 81

Tips Self Service Contact Center Call Center 81

NetBase

AUGUST 16, 2019

Our NetBase LIVE conferences in Los Angeles and New York will have you in fighting shape to end 2019 on a high note! And after attending our LA conference, you’ll want more – and we have it. But wait, that was only the first day at each conference! Campaign Reporting: Uncovering More Insights. NetBase LIVE NY.

Social Media 62

Social Media Conference Analytics Multi-Channel 62

Kustomer

DECEMBER 20, 2019

Consumers demand instantaneous communications on every channel, while simultaneously expecting personalized connections with the brands they do business with. In 2019 we held our first annual user conference, Kustomer Today , which gathered a group of leading experts in customer service for thought provoking and informative discussions.

e-support 93

e-support Omni-Channel Case Study Comparison 93

Lithium

MAY 4, 2021

Throughout our virtual Khoros Engage conference in September, we will share all award submissions with our 1500+ attendees. We will invite winners to submit a short video describing their success that will be highlighted at the conference! Paid & Organic Reporting Thursday, May 27 • Register today! Webinars & Events.

Conference 52

Conference Analytics Social Media Roadmap 52

Call Experts

DECEMBER 12, 2019

Through proprietary reporting technologies and detailed holiday protocols, our team is prepared for the holiday rush. Often, more affordable and cost-effective, integrating automation into your phone line can help you save time and develop reporting. Employee experiences are connected to customer experiences. More Blogs Menu.

Contact Center 69

Contact Center Call Center Customer Journeys Conference 69

West Monroe

AUGUST 29, 2022

There’s a digital transition underway in many industries—from connected to intelligent to autonomous. Through IoT connectivity among products, manufacturing operations, vehicles, and buildings, people can now begin to monitor factory systems more intelligently. This will help create a flywheel effect.

Industry 52

Industry Leadership Innovation Effort Score 52

West Monroe

AUGUST 29, 2022

There’s a digital transition underway in many industries—from connected to intelligent to autonomous. Through IoT connectivity among products, manufacturing operations, vehicles, and buildings, people can now begin to monitor factory systems more intelligently. This will help create a flywheel effect.

Industry 52

Industry Leadership Innovation Effort Score 52

Call Experts

JANUARY 29, 2020

Often, companies use analytics and dashboards to optimize programs, create custom reports, understand team workflows, analyze different trends, and keep the team focussed and happy. Employee experiences are connected to customer experiences. AI powers innovation and success for your company! Summer HR Conferences.

Customer Experience 78

Customer Experience Customer Journeys Contact Center Call Center 78

Interactions

MARCH 28, 2019

Modern customers dictate why, when, and how they would like to engage with a brand, and companies are looking for innovative ways to elevate their experience. Both conferences had dedicated tracks on Conversational AI and the contact center and were attended by analysts, technologists, vendors and industry practitioners.

Customer Engagement 63

Customer Engagement Self Service Engagement Contact Center 63

Circular Edge

MAY 2, 2018

The CE team just wrapped up a full and amazing week at the COLLABORATE conference in Las Vegas, where we enjoyed #GoodTimesWithJDE and connecting with new and longtime customers, friends and partners. framework to deliver innovative solutions in their organizations. Continuous Innovation.

Resources 40

Resources Roadmap Chatbots Conference 40

Circular Edge

MAY 2, 2018

The CE team just wrapped up a full and amazing week at the COLLABORATE conference in Las Vegas, where we enjoyed #GoodTimesWithJDE and connecting with new and longtime customers, friends and partners. framework to deliver innovative solutions in their organizations. Continuous Innovation.

Resources 40

Resources Roadmap Chatbots Conference 40

Call Experts

JANUARY 9, 2019

Websites are helping develop connections without the barriers of distance and proximity. Brands are eager to develop healthy connections with buyers utilizing the latest digital tools. Customers feel more connected to the companies that make them feel special by catering their individual needs. Summer HR Conferences.

Consumers 64

Consumers Call Center Conference Contact Center 64

Hero Digital

MARCH 26, 2020

In the future, patients will demand these technologies including self-service at home diagnoses’ solutions while leveraging an increased use of connected care and wellness devices. Accelerate technology to create connection. Nielsen reports that nearly 25 percent of U.S. Voice technology is no longer a foreign being.

Healthcare 79

Healthcare Self Service Hospitality Conference 79

Call Experts

FEBRUARY 26, 2020

Contact centers must capture data in real-time and enter correctly into CRM systems to provide reporting for your business to make data-driven decisions. . These agreements usually come with an extended-term and require SLA’s and real-time reporting for oversight. Employee experiences are connected to customer experiences.

Contact Center 59

Contact Center Call Center Customer Journeys Conference 59

Call Experts

OCTOBER 18, 2019

An AI-powered system that interacts with callers can gather information, and report the information to designated locations via email, SMS, or secure portal login. Send emails and text messages to designated recipients and callers to report call resolution or request. Employee experiences are connected to customer experiences.

Call Center 64

Call Center Customer Journeys Conference Contact Center 64

Call Experts

MAY 2, 2019

Contact centers focus on three main objectives to enhance the efficiencies in your business: Empower agents to develop meaningful connections. Here are some high-level tips to consider when analyzing if contact center services are the right fit for your business: Does your contact center offer a connected technology solution? .

Contact Center 56

Contact Center Self Service Call Center Conference 56

Call Experts

SEPTEMBER 5, 2019

Often, the tasks related to HR reporting get pushed to the side, become unorganized, or sometimes even lost. Next, we send a summary to the email of the reporting manager that you define. Automate or pull reports related to schedule, a reason for absence and time employees will return to work. Efficiency Features: .

Company 45

Company Call Center Conference Contact Center 45

Call Experts

NOVEMBER 8, 2019

These call-out lines allow your team to focus on the details that matter with customizable, real-time reporting and compliance with little effort. With all of your data centralized, Call Experts provides meaningful reporting so your team can maintain accountability and securely organized data. Summer HR Conferences.

Company 45

Company Call Center Customer Journeys Conference 45

Chadwick Martin Bailey

OCTOBER 10, 2018

To kick off the Corporate Researchers Conference, a panel of experienced corporate researchers spoke in earnest about what they value in their ultimate research partner. For example, she asks to see a sample report or other exemplary evidence the investment is worth her time and resources. An inability to execute on the fundamentals!

Engagement 40

Engagement How To Conference Consulting 40

Customer Enthusiast

OCTOBER 26, 2018

I’ve heard from many company executives across industries at conferences and in other, more intimate, settings and left disaffected by their hyperbole. Values) Service, Learning, Contribution, Accessibility, Empowerment, Inclusion, Diversity, Sustainability, and Innovation. Aspirational goal) Make customer experience our best product.

Customer Experience 90

Customer Experience Net Promoter Score Effort Score Culture 90

Kayako

MARCH 21, 2017

Innovation – a brand must continue to develop & innovate. This is why I connected with some fellow support leaders, Andrea Saez , Head of Customer Success at ProdPad , Eva Casado de Amezua , Director of Customer Support at Typeform , and Shaun Van Weelden , Success Engineer at Engagio. Damon Richards. ” Eva.

Interaction 211

Interaction How To Self Service Customers 211

Totango

FEBRUARY 5, 2021

Best Practices for CS Reporting to Executives. Is this an in-person meeting, a conference call, an online chat? Weekly/monthly reports: Should include the following: ? Increase overall customer-centricity within your enterprise. Improve products and processes by using customer feedback and CS data to drive innovation.

Customer Success 73

Customer Success How To Net Promoter Score Financial 73

Talkdesk

DECEMBER 23, 2020

innovation and competitiveness. Across the country, governors, mayors and municipal leaders are mandating regional lock-downs and stay-at-home orders which have a devastating effect on small businesses—the lifeblood of the U.S. When small businesses hurt the whole economy hurts. However, just in time for Christmas, the U.S.

Banking 126

Banking Contact Center Insurance Self Service 126

Chadwick Martin Bailey

OCTOBER 22, 2018

This year was bigger and better than ever as insights leaders challenged us to embrace innovation, inspire change, and push the industry forward. Instead, they’re focused on connected and happy lives with family, friends, purpose and community. As researchers, we need to connect with the main goal. Couldn’t make it to TMRE 2018?

Hospitality 45

Hospitality Innovation Conference Travel 45

Maru Group

NOVEMBER 29, 2021

Kiersten De West has been leading the charge for greater sustainability for over 20 years, first as the founder and Chief Executive Officer of consultancy Conscientious Innovation, then as Lululemon’s Vice President Global Brand Management and Strategy, and now as Chief Marketing Officer of Alpha Foods—a plant-based food producer.

Consumers 52

Consumers Brands Conference Financial 52