Russel Lolacher

NOVEMBER 28, 2022

In this episode of Relationships at Work, Russel chats with speaker and Police Chief of the Mountain View Police Department Chris Hsiung on how communication and creating connection within an organization can improve workplace culture. Connect with, and learn more about, Chris on his platforms: . And then I make the connection.

Culture 98

Culture Connections Leadership Communication 98

Kustomer

DECEMBER 17, 2020

Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast, Gabe Larsen is joined by Sioban Massiah from Twitter to discuss the Power of Connection and how to retain customer loyalty. Learn how Sioban connects with customers by listening to the podcast below.

Connections 80

Connections Conference Loyalty Survey 80

NICE inContact

AUGUST 25, 2016

Historically, contact center technologies were intended to empower agents, but required managing multiple applications and time-consuming training to master the endless system and customer nuances. SpiceCSM provides the building blocks to Connect, Automate and Iterate across your existing and evolving customer experience infrastructure.

Customer Engagement 121

Customer Engagement Connections Engagement Contact Center 121

BirdEye

SEPTEMBER 22, 2022

Plus, how to select the right team chat software for your business. Team chat software also usually comes with a variety of features that can be beneficial to businesses, like file sharing, video conferencing , and task management. How to use a team communication app effectively. Table of contents What is team chat?

Software 98

Software How To Healthcare Video 98

Zonka Feedback

DECEMBER 2, 2021

This has made virtual meetings and video conferences a part of the lives of many. Online meetings with the ability to connect to any person throughout the globe have enormously contributed to the success of the remote working culture. Since the advent of the pandemic a couple of years ago, remote working has been on the rise.

How To 98

How To Conference Video Culture 98

Press 1 For Nick

JANUARY 13, 2021

While Americans and those around the globe manage working from home and the slow return to the workplace, we all would do well to reflect on and capture lessons learned. Hopefully your organization has a core stakeholder group to assess the current state, discuss how to define and pivot to new goals, and execute the BC plan.

Connections 52

Connections How To Policies Communication 52

ChurnZero

DECEMBER 2, 2021

12 Key Takeaways from ChurnZero’s BIG RYG Virtual Customer Success Conference. It’s a wrap on ChurnZero’s 2021 BIG RYG Virtual – our online Customer Success conference. Lemkin , Founder and CEO, SaaStr | Managing Director, SaaStr Fund. Watch the session: How to Capitalize on the C-Suite’s Attention on Customer Success.

Conference 98

Conference Customer Success Leadership Sales 98

ChurnZero

MARCH 3, 2020

Top 10 Must Attend Conferences in 2020 for Customer Success Professionals. I’m not talking about a vacation (although those days off are also oh so very important) but I’m talking about, stepping out of the office for a day or two to attend a conference. SaaStock North America Date: June 22-24, 2020 Location: San Francisco.

Conference 72

Conference Customer Success Chief Customer Officer Return on Investment 72

Gainsight

MAY 15, 2024

But with AI, they can detect dissatisfaction early and create a clear action plan for how to solve the problems. With Gainsight’s Human-First AI , companies will Eliminate Blindspots around how a customer feels or why they might be at risk of churn. They connect customers with similar experiences so they can build a community together.

Self Service 52

Self Service How To Customer Journeys Training 52

VDS

JULY 22, 2020

While Americans and those around the globe manage working from home and the slow return to the workplace, we all would do well to reflect on and capture lessons learned. Hopefully, your organization has a core stakeholder group to assess the current state, discuss how to define and pivot to new goals, and execute the BC plan.

Connections 52

Connections How To Contact Center Policies 52

Think Customers

JUNE 29, 2022

This year’s Forrester CX conference served as a backdrop for a deeper look at Forrester’s CX Index for 2022 , which revealed that CX quality dropped for nearly 20% of brands, the highest proportion of brands to fall in one year since the survey began. Here are a few highlights: Customer expectations raise the stakes for digital CX.

Conference 59

Conference Culture Customer Journeys Employee Engagement 59

BirdEye

FEBRUARY 21, 2023

Social media has completely changed the way we communicate and connect with one another over the past two decades. It’s especially important for local businesses looking to connect with their communities and grow their customer base. It’s an essential part of our everyday lives, and there are no signs it’s slowing down.

Social Media 98

Social Media Management Multi-Channel Analytics 98

Experience Investigators by 360Connext

NOVEMBER 3, 2014

In a nutshell, it’s how to better your business. This is about staying connected to what could move your company forward, even when things seem to be going fine. Staff is added, roles are more defined, and customers are surprised by new account managers, cashiers, and others. The following is a Best of 360Connext post.

How To 271

How To Leadership Social Media Consulting 271

ShepHyken

SEPTEMBER 19, 2023

When I’m in town – not out speaking at conferences – I lace up the skates several times a week to play in a friendly hockey game. They continue to open more distribution sites and grow their fleet of airplanes and vehicles to manage the entire experience, so they don’t have to rely on outside vendors as much.

Customer Service 137

Customer Service Effort Score Sports Conference 137

Solvvy

APRIL 2, 2020

Their laptops should be connected to your VPN and include access to VoIP calling software, your CRM, and whatever other apps they’d normally use to do their jobs. You can likely build out your knowledge base with existing content that you have already in your technical documentation, project management system, and emails.

Self Service 62

Self Service Management How To Knowledge Base 62

Magellan Solutions

APRIL 20, 2020

To contain the spread of the coronavirus (COVID-19) pandemic and to protect their employees from catching the disease, many business owners are now having difficulties managing a remote workforce. How to Manage a Remote Workforce? Tools You Need in Managing Your Remote Staff. How will you manage your employees?

Management 52

Management How To Communication Tools 52

Optimove

DECEMBER 18, 2018

Another year (almost) behind us, another Optimove Connect in the relationship marketer’s books. While looking out at the Mediterranean Sea, conference guests mingled and conversed with thought leaders and field experts from dozens of top brands. Mr. Jeyanayagam taught us how to adapt to Customer 3.0’s

Connections 53

Connections Conference CRM Consumers 53

Strativity

MARCH 17, 2015

CRMXchange presents an in-depth online educational event that examines the latest trends and strategies: “Shaping the Journey of the Connected Customer”, March 16-19, at [link] View Keynote. Learning how to reduce customer effort. Understanding how to anticipate customer’s needs and provide proactive solutions to meet them.

Conference 40

Conference Connections Consumers Customer Journeys 40

Kayako

JULY 14, 2016

Many customer support managers and directors are busy supervising or providing customer support themselves, making it hard to find the time (and it does take a lot of time) to recruit. Before you start soliciting applications far and wide, consider these five ways to use your connections to your advantage. Do your own research online.

How To 120

How To e-support Conference Groups 120

ProProfs Chat

MAY 6, 2020

Though there is nothing wrong with the rise in the popularity of remote working, managing remote teams makes the job of a manager challenging. But then again, is managing remote teams similar across various departments? What makes managing a remote customer service team so daunting? How Do You Motivate a Remote Team?

Tips 108

Tips Management Customer Service Video 108

Kustomer

OCTOBER 22, 2020

The result was that we saw customer satisfaction went up, employee satisfaction went up, revenue went up because those partners are learning how to do their business better and we saw return based on the revenue that came back to the company on the accounts that were in that test group.”. It really is kind of an invisible ‘sisterhood’.

Conference 96

Conference Self Service Sports CRM 96

Qualtrics

FEBRUARY 6, 2019

Product-focused conferences are a great way to gain insights, strategize new ideas, and network with other professionals in your industry. You can also connect with vendors that can make capturing data easier for you, like Qualtrics, who will be at some of these events showcasing our market research software. Date: March 5-8, 2019.

Conference 33

Conference Management Innovation Roadmap 33

AWS Machine Learning

MARCH 25, 2024

Amazon Transcribe can be used for transcription of customer care calls, multiparty conference calls, and voicemail messages, as well as subtitle generation for recorded and live videos, to name just a few examples. This content includes the security configuration and management tasks for the AWS services that you use.

Guidelines 85

Guidelines Resources Connections Communication 85

Beyond Philosophy

APRIL 24, 2021

Verint helps the world’s most iconic brands build enduring customer relationships by connecting work, data, and experiences across the enterprise. He asked us if we had any advice for businesses with a small budget on how to use concepts from the behavioral sciences to improve moments in their Customer Experience. Guess what?

Customer Experience 88

Customer Experience How To Consulting Conference 88

Zonka Feedback

DECEMBER 6, 2021

It would not be wrong to say that the remote working setting has been going well because of the ability to connect with team members and clients in any part of the world through online meetings and video conferences.

Meeting 52

Meeting How To Conference Video 52

Call Experts

JANUARY 15, 2020

As per “The future of work 2020” report, HR departments must focus on People and Performance to enhance overall employee management and productivity. . The most important thing to know about AI-driven employee management solutions is their ability to maintain a human approach while improving overall performance. . . More Blogs Menu.

System 72

System Contact Center Call Center Customer Journeys 72

Playvox

OCTOBER 6, 2021

Gen Z (born between 1997 and 2012) 12% of 2025 workforce As digital natives, this generation uses social platforms to connect with others and to build their personal brands and businesses. Be a top-down manager. The top four responses are consistent across generations, varying only by how they ranked.

Contact Center 75

Contact Center Tips Management Groups 75

BirdEye

MARCH 17, 2023

This practice helps organizations connect with customers to address concerns as well as provide thoughtful feedback which can help you make any appropriate changes. Improving products and services By tracking customer feedback online, companies can better understand how to improve their products and services.

Tips 98

Tips Social Media How To Analysis 98

ReviewTrackers

OCTOBER 3, 2017

Innovation was the highlight at last week’s 2017 SHSMD Connections, the annual conference for healthcare marketing, public relations and communications, and strategic planning professionals. Here’s what we learned: How to Innovate. ROI Based Marketing.

Connections 56

Connections Healthcare ROI Metrics 56

AWS Machine Learning

MAY 16, 2024

For this reason, we built the MLOps architecture to manage the created models and provide real-time services. Recommendation model using NCF NCF is an algorithm based on a paper presented at the International World Wide Web Conference in 2017. This information allows you to reference previous versions of your models at any time.

System 84

System Training e-support Groups 84

SmartKarrot

SEPTEMBER 7, 2021

Wondering about who made it to the list of top product management conferences in 2021? Here is a list of the best events for the people who have product management in their lunch and dinner. Check out our list of conferences segmented on a quarterly basis and know more about the dates, locations and what is up for grab.

Conference 10

Conference Management Innovation Connections 10

Gainsight

NOVEMBER 20, 2019

To truly excel in product management, you need to have a respect for design, an understanding of countless processes, a passion for problem-solving, excellent communication skills—the list goes on and on. Books for Product Managers. Blogs for Product Managers. Slack Groups for Product Managers. Books for Product Managers.

Resources 80

Resources Management Conference Groups 80

Alida

JUNE 30, 2017

While the new paradigm of CASE (Connected, Autonomous, Shared, Electric) vehicles is expected to generate new economic opportunities, the picture for the legacy manufacturer/franchise dealer sales model is alarming. Here are three of our biggest takeaways from the two-day conference in Marina del Rey, California.

Automotive 138

Automotive Industry How To Customer relationships 138

Daniel Group

JANUARY 25, 2024

Humor builds connections and relationships with your customers by bringing a smile to their faces each time they interact with your business. Our conference theme resonates directly with this aspiration, making it ideal for both CX program leaders and pivotal executives or managers in customer-centric roles in your organization.

Loyalty 52

Loyalty Guidelines Conference Culture 52

Kayako

MARCH 21, 2017

Your customer doesn’t care how much you know until they know how much you care. This is why I connected with some fellow support leaders, Andrea Saez , Head of Customer Success at ProdPad , Eva Casado de Amezua , Director of Customer Support at Typeform , and Shaun Van Weelden , Success Engineer at Engagio. Damon Richards.

Interaction 211

Interaction How To Self Service Customers 211

Inbenta

MARCH 15, 2021

However, these ticketing softwares are not self-sufficient and require active management so that they don’t become backlogged with unresolved requests. This article will outline six tips for you to implement to ensure the smooth operation of your ticketing system, and thus that you are making the most of your ticket management software.

Tips 81

Tips Management Knowledge Base Chatbots 81

Call Experts

NOVEMBER 20, 2019

Contact centers provide support for your business and manage the increase in call volume. Although only 58% of retailers invest in technology to help manage holiday spikes, this shift will begin to change how businesses interact with consumers during the holidays. How Contact Centers Manage the Holiday Rush.

Contact Center 60

Contact Center Management Call Center Customer Journeys 60