NICE inContact

MARCH 8, 2018

If your manager still hasn’t committed to sending you or your colleagues to Interactions 2018, there are some powerful reasons you can share. Past conference attendees tell us that what they take away from our conferences returns the cost of a conference pass many times over! You’ll save ?$180 The post Still on the Fence?

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Beyond Philosophy

MARCH 22, 2019

How to Manage Uncertainty. I heard the manager say about the team that you have to control the controllable. I quite like that phrase and I believe it is the key to managing uncertainty in your business for your customers. In some ways, this is how you manage uncertainty. Obviously, the answer is harder.

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Beyond Philosophy

FEBRUARY 15, 2024

However, he hasn’t the faintest idea of how to do it from a practical sense. They won’t need any training to manage these emotions. With the tools to empathize with customers’ feelings, your team can look for signals and practice the right responses to manage the emotional situation. Click here.

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ChurnZero

SEPTEMBER 1, 2020

For many of us, 2020 will be known as the year business conferences moved from convention halls to online. For those of us who love the in-person conference experience, this adjustment is tough. Check our list of five upcoming Virtual Conferences taking place in the remainder of 2020 that should be on your radar.

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CustomerSuccessBox

AUGUST 23, 2021

This 4 day conference brings together leaders from product management, creative SaaS marketing and startup founders. The Experience Management Summit (X4). The annual Conference of The Experience Management Summit brings together some of the most inspiring people. TSIA Customer Success Conference.

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AWS Machine Learning

AUGUST 28, 2023

As part of the 2023 Data Science Conference (DSCO 23), AWS partnered with the Data Institute at the University of San Francisco (USF) to conduct a datathon. The winning teams were led by Peter Ma, Ben Welner, and Ei Coltin, who were all awarded prizes at the opening ceremony of the Data Science Conference at USF.

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datastax

JUNE 18, 2019

Last week I attended O’Reilly’s Velocity and Software Architecture conferences—a double-bill targeting modern developers. When it started, the themes were about how to deploy and run large-scale infrastructure. I plan to return to the Velocity and Software Architecture conferences next year. Distributed” Moves to the Main Stage.

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CustomerSuccessBox

AUGUST 25, 2021

The 7th SaaStr Annual conference includes 3 full days, 100’s of workshops, and 1000s of Mentoring sessions, all to help you scale faster. Held in Lisbon this year, It is recognized as one of the best technology conferences on the planet, says Forbes. Ascent Conference. Recurring Revenue Conference. SaaStr Annual 2021.

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ChurnZero

SEPTEMBER 8, 2021

A year has gone by since the COVID-19 pandemic shuttered doors to in-person conferences, and the industry responded accordingly by converting most live events into virtual experiences. Top Three In-Person Conferences for Customer Success Professionals to Attend in 2021. SaaStr Annual 2021 – September 27-29, 2021 San Mateo, CA.

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Kerry Bodine

MARCH 12, 2018

This is the fourth post in a series about how to scale service design, based on my closing remarks at the 2017 Service Design Global Conference in Madrid. It involves changing how organizations do business every day. Enter the journey manager. This final post will focus on service delivery.

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Gainsight

SEPTEMBER 28, 2020

Gainsight was fortunate enough to “be in the room” at Industry , one of Product Managers’ largest conferences. Many speakers spoke of how product management teams can easily miss out on what the customer really needs. There is no singular magic metric for product success. . Customer Comes First.

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AWS Machine Learning

NOVEMBER 28, 2023

Consequently, establishing mechanisms to assess and manage risk is an important process for AI practitioners to consider and has become a core component of many emerging AI industry standards (for example, ISO 42001 , ISO 23894 , and NIST RMF ) and legislation (such as EU AI Act ). How is AI system risk defined?

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System How To Measurement Government 109

ChurnZero

DECEMBER 2, 2021

12 Key Takeaways from ChurnZero’s BIG RYG Virtual Customer Success Conference. It’s a wrap on ChurnZero’s 2021 BIG RYG Virtual – our online Customer Success conference. Lemkin , Founder and CEO, SaaStr | Managing Director, SaaStr Fund. Watch the session: How to Capitalize on the C-Suite’s Attention on Customer Success.

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ChurnZero

MARCH 3, 2020

Top 10 Must Attend Conferences in 2020 for Customer Success Professionals. I’m not talking about a vacation (although those days off are also oh so very important) but I’m talking about, stepping out of the office for a day or two to attend a conference. SaaStock North America Date: June 22-24, 2020 Location: San Francisco.

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CustomerSuccessBox

JULY 29, 2022

The management of communications, tickets, notes, and platforms is therefore required. It’s simple for you to lose sight of how your customers are truly doing when there’s so much clutter and work to be done. By doing this, people will comprehend the potential of the product and how it can benefit them.

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Kerry Bodine

NOVEMBER 22, 2017

Several weeks ago, I had the honor of delivering the closing remarks at this year’s Service Design Global Conference in Madrid. I’m hoping the GSA students and recent grads will deliver a workshop at the 2018 Service Design Global conference so that more service designers can develop this skill. And yes, that’s a challenge!).

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CSM Magazine

JUNE 6, 2019

Paying conference guests often have high expectations and rightly so. However, the most useful thing you can do as a conference organiser is to approach ALL aspects from a proactive perspective, asking – where can we add value to the delegate experience? Delegate Registration. Venue Navigation.

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West Monroe

SEPTEMBER 21, 2022

As West Monroe prepares to attend the upcoming TSIA World Envision Conference in Las Vegas this October, we reflected on the key takeaways we learned in May, and how it has enhanced our conversations with clients around optimizing their strategies for success. How to best structure a company to support product-led growth.

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Think Customers

JUNE 29, 2022

This year’s Forrester CX conference served as a backdrop for a deeper look at Forrester’s CX Index for 2022 , which revealed that CX quality dropped for nearly 20% of brands, the highest proportion of brands to fall in one year since the survey began. Here are a few highlights: Customer expectations raise the stakes for digital CX.

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CustomerSuccessBox

JUNE 8, 2022

We, at CustomerSuccessBox , spoke to some of the Top Customer Success Influencers to know how they manage churn! She has been consistently voted top Customer Success strategist since 2013 and is frequently featured as a speaker at conferences and Customer Success publications. The following is what she has to say.

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West Monroe

DECEMBER 4, 2022

West Monroe attended TSIA’s World Envision Conference in Las Vegas in October. We spoke with numerous clients about how they’re currently navigating through the uncertainty in the current economic environment. Here’s what we mentioned at the conference. There are three main benefits from PLG: 2.

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West Monroe

DECEMBER 4, 2022

West Monroe attended TSIA’s World Envision Conference in Las Vegas in October. We spoke with numerous clients about how they’re currently navigating through the uncertainty in the current economic environment. Here’s what we mentioned at the conference. Doing more with less. Invest/optimize tooling tech stack.

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Education Services Group

JULY 5, 2022

I was lucky enough to attend The Customer Conference Europe 2022 in London, and after taking in what was a very full two days of information, thoughts, opinions, and interaction, I’ve untangled all that I experienced and observed to come away with five key points that really resonated: 1. Customer Success is not one-size-fits-all.

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Conference Customer Success Culture Customer Centricity 52

ijgolding

AUGUST 12, 2014

Although this is a fact, there are still many organisations who are yet to understand how to manage this new ‘channel’ particularly well. The book is written by Carolyn Blunt (Managing Director of Real Results ) and Martin Hill-Wilson (Founder of Brainfood Consulting ).

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BirdEye

SEPTEMBER 22, 2022

Plus, how to select the right team chat software for your business. Team chat software also usually comes with a variety of features that can be beneficial to businesses, like file sharing, video conferencing , and task management. How to use a team communication app effectively. Table of contents What is team chat?

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Beyond Philosophy

MAY 18, 2023

In particular, the EQ of an individual is a crucial indicator of their success when it comes to the emotional management of customers. An oversimplified summary of EQ is how well you get on with people. EQ Realm #2: Managing Your Emotions. It is also an essential EQ skill to manage relationships with other people.

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Magellan Solutions

APRIL 20, 2020

To contain the spread of the coronavirus (COVID-19) pandemic and to protect their employees from catching the disease, many business owners are now having difficulties managing a remote workforce. How to Manage a Remote Workforce? Tools You Need in Managing Your Remote Staff. How will you manage your employees?

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Management How To Communication Tools 52

Solvvy

APRIL 2, 2020

Take stock of what you already have, and see what you should add to supplement it: For instance, if you typically rely on in-person team meetings to set agendas, you’ll likely want to use a secure conference calling tool to do the same thing virtually.

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Self Service Management How To Knowledge Base 62

Zonka Feedback

DECEMBER 2, 2021

This has made virtual meetings and video conferences a part of the lives of many. Since the advent of the pandemic a couple of years ago, remote working has been on the rise. Online meetings with the ability to connect to any person throughout the globe have enormously contributed to the success of the remote working culture.

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How To Conference Video Culture 98

Totango

DECEMBER 1, 2021

As we unpack the elements of an agile CS strategy, we’ll highlight how to leverage the right CS technology can help you implement agility. An agile approach enhances customer success strategies by providing a number of important benefits, including: Lending data-driven objectivity to customer interactions and success management.

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Innovation Customer Success Customer Journeys How To 96

Totango

JUNE 8, 2022

Check out the webinar to hear how Aruba uses the many tools that Totango provides, alongside a combination of digital and human engagements, to scale their growth and successfully manage thousands of customer accounts with only eight CSMs. Implement Composable Customer Success.

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BlueOcean

MARCH 31, 2022

The common thread between what workforce management experts and what the manager of a pro sports team might do when the game is on the line is pretty obvious once you think about: we both depend on both statistics and relentless practice to make informed decisions and react to changing dynamics. Practice Makes (Almost) Perfect.

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Qualtrics

FEBRUARY 6, 2019

Product-focused conferences are a great way to gain insights, strategize new ideas, and network with other professionals in your industry. Below are 10 product experience conferences that you should check out for 2019. The Product Experience Track at X4 Experience Management Summit. Date: March 5-8, 2019. Date: July 15-16, 2019.

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Totango

SEPTEMBER 12, 2018

The C hief Customer Officer Fall, 2018 (CCO), held September 12th-13th in San Diego, is an interactive peer-lead conference attracting senior-level customer focused professionals. One of the hottest topics at this year’s CCO is what a Customer Success program really means and how to get started. That’s Totango’s mission.

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Chief Customer Officer Conference Customer Centricity Customer Success 55

ShepHyken

JUNE 15, 2022

At a recent conference, I enjoyed an interview with a business owner who shared some of his customer service philosophies. He taught several lessons that day, but the one that stood out was how he handles angry customers. His manager taught him how to respond to a disgruntled customer. The sauce didn’t taste right.

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West Monroe

DECEMBER 4, 2022

West Monroe attended TSIA’s World Envision Conference in Las Vegas in October. We spoke with numerous clients about how they’re currently navigating through the uncertainty in the current economic environment. Here’s what we mentioned at the conference. There are three main benefits from PLG: 2.

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