Guest Post: How COVID-19 Has Impacted the Progression of Contact Centres
ShepHyken
JANUARY 8, 2021
H e explores the impact of COVID-19 on contact centres and the consumer response during the pandemic. In a recent survey, we asked respondents across Europe about their interactions with contact centres since the beginning of the COVID-19 pandemic. Read Shep’s latest Forbes article: Nobody Has a Sustainable Competitive Advantage.
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