21 Free Social Media Analytics Tools For Marketers

NetBase

April 2019 Update: Our list of free social media analytics tools has been refreshed for 2019 – check it out below! It’s a process that can only be accomplished with the help of social analytics tools. With the right social media analytics tools , even the smallest of businesses can compete for share of voice against the mightiest of global brands. Before you review the list, we wanted to take a moment to define social media analytics if you’re a little green.

21 Free Social Media Analytics Tools For Marketers

NetBase

April 2019 Update: Our list of free social media analytics tools has been refreshed for 2019 – check it out below! It’s a process that can only be accomplished with the help of social analytics tools. With the right social media analytics tools , even the smallest of businesses can compete for share of voice against the mightiest of global brands. Before you review the list, we wanted to take a moment to define social media analytics if you’re a little green.

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Making Analytical Comparisons: Max Diff

SurveyGizmo

How frequently in data analysis are grid type or comparison questions answered like this: It’s impossible to make sense of answers like the one above, where each item is answered as the same value. The avenues that are asked can be seen below: o Social Media Support.

2019 Global Social Media Market Survey Report

NetBase

Our 2019 Global Social Media Market Survey Report presents findings from a global survey of more than 1,700 senior marketers around the world. It offers the precise insight you need to inform your comparison, and your future social media marketing efforts. Social Media Marketing Metrics. We perform yearly surveys to capture comprehensive insights around how master marketers are using social media analytics to grow their businesses.

Mastering Social Media Reporting Series

NetBase

Social media analytics does a lot for brands and businesses – guiding efforts and keeping brands out of hot water. But if you don’t report your results to the people making decisions, they may not realize how vital these social analytics truly are – or why. Our new Social Media Reporting Series will explain the importance of reporting on your analytics insights, and how NetBase makes it easy to do. Are sales up, but social engagement down?

The 2019 EMEA Social Media Market Survey Report

NetBase

Our 2019 EMEA Social Media Market Survey Report answers that question, and more. We’ll see how EMEA marketing masters, spanning a wide swath of categories, are using social insight to generate awareness and grow in these challenging times. EMEA marketers are conquering these mountains with guidance obtained from their Next Generation Artificial Intelligence (AI)-powered social analytics. Survey Report Shows C-suite Disconnect Between Social Analytics & ROI.

Using Social Media Insight to Inform Competitive Intelligence

NetBase

They could do so much better, pretty immediately, if they’d just let social media insight guide the way. What Social Media Insight Tells Brands . Rapid Decision-making with Social Analytics. Applying best-in-class machine learning, deep learning, and expert systems, NetBase captures and aggregates social media and additional structured and unstructured data sources for intelligent processing and analysis.

Typeform vs Jotform — Detailed Comparison

SurveySparrow

Jotform’s app builder provides numerous advanced form elements, 150+ integrations, 350+ widgets for videos, social media links, checklists, etc. You can embed the survey on your website or on social media.

The 9 Best Email Support Ticketing Systems 2020 – Reviews & Comparison

Comm100

While some companies use ticketing software to manage their emails alone, true omnichannel help desks allow tickets to be created from any digital channel, including chat, social, SMS, and even voice. Live chat, email, messaging, social, ticketing & knowledge base – all in one, for free!

The Pros and Cons of Implementing Social Media into your Customer Service Strategy

Second to None

It is an irrefutable fact that social media has penetrated the corporate domain. So, what are the benefits of implementing social media into your customer service strategy? Social media offers an efficient way for businesses to offer rapid assistance on a familiar and easy-to-navigate platform. Social media gives businesses the opportunity to provide personalized service to customers. Or perhaps they do not use social media at all.

Questionnaire vs Survey: Difference And Comparison

SurveySparrow

Of course, with a surveying tool like Surveysparrow, it becomes much easier to carry out each part of the process, with inbuilt distribution methods and templates for email and social media campaigns.

How to Use Social Media Audience Analysis for Marketing Success

NetBase

But social media audience analysis levels the playing field, capturing key consumer insights that makes messaging resonate and helps elevate your brand. And a significant revelation made possible by social media audience analysis. As well as viewing side-by-side comparisons showing word clouds and sentiment analysis widgets, offering noteworthy or surprising differences to act upon. Social web insight is all up for grabs and the quickest to act can win big.

5 YouTube Marketing Musts Informed by Social Media Analytics

NetBase

And there are five YouTube marketing musts that are key to any brand’s efforts – items that are informed by social media analytics! We’ll connect it back to the social analytics insight brands can capture in NetBase as we go! These metrics can be viewed as an Overview or as Converged Media. Brands can plot them in a timeline view, like this: And create comparisons between different measurement criteria over time or just in general. Marketing Social Analytics

SurveyMonkey vs SurveyGizmo: Detailed Comparison

SurveySparrow

So we decided to do a SurveyMonkey vs SurveyGizmo comparison for you to decide which online survey software to look out for this year. . Without further ado, lets dive deep into the SurveyMonkey vs SurveyGizmo(currently Alchemer) comparison. .

10 Tips to Help You Create More Engaging Social Media Videos

CSM Magazine

Social media allows millions of viewers to enjoy your content with just one click! The first thing that the viewer will see is either the title, thumbnail, or caption depending on the social media platform that you’re posting your video on.

21 Competitor Analysis Tools for Social Media and SEO

NetBase

Part 4 of our Social Media Analytics Guide contains all the info you could ever need about why competitor analysis is crucial, and what it entails. Because this is a new addition to the social analytics realm, you may have access to competitors they don’t have themselves! Social data is great, but you want to bring in all of the customer experience analytics from surveys, reviews, star ratings, and anywhere else you can find it. SOCIAL MEDIA METRIC TRACKERS.

Popeyes vs Chick-fil-A: The Social Media Taste Test War

NetBase

Let’s see how this social media taste test shapes up – and which brand is truly loved by all the land. Hilarious video comparisons demonstrating the “flavor” each brand represents. Social analytics offers clues as to why that is. The post Popeyes vs Chick-fil-A: The Social Media Taste Test War appeared first on NetBase. There are so many serious conversations online, and few generate more passion than politics.

2019 Social Media Monitoring Pro Tips: Making the Most of a Real-time Dashboard

NetBase

It’s 2019 and time for another fast-paced year where brands are made and broken at the speed of social. With real-time social dashboards you’re never left out though – and you get to choose the data that matters most. Lloyds Banking Group is one example of a brand that uses dashboards to look at the performance of paid content on social for the sake of comparisons to survey-based research. Social Monitoring

Best Free Live Chat Software – Reviews & Comparisons

Comm100

For free, you can add email, SMS and social media alongside live chat to provide customer support on every major digital channel from one connected platform. Agents can also share rich media files including pictures, videos, and GIFs.

NetBase Accelerates the Enablement of ALL Users Across Brand and Agencies with Better Access to Social Media Analytics.

NetBase

It’s important that social media analytics be available to power all aspect of your brand operations. NetBase Pro puts powerful social media insights in the hands of users in all kinds of roles – especially those who aren’t seasoned analysts. The new theme filter enables powerful data segmentation to dig deeper into shared topics and general social conversation. These two widgets provide even more depth into social data. Social Analytics

A Great Place for Customer Service? Twitter: Oracle’s Social Roll-Out of A Twitter Enhanced Customer Solution

Natalie Petouhof

And then along comes social media. As the author’s of the Cluetrain Manifesto said, “Markets are conversations” and many of the new marketplace conversations are happening in social networks. One of the reasons that more and more marketplace conversations are happening in social and digital networks is that it’s the first time customers have been able to talk to each other directly in ways that surpass the bulletin boards of yester year.

3 Reasons to Take Millennials Customer Care Seriously

Russel Lolacher

2) Millennials Expect You to Engage with them on Social Media. Growing up in an era where social media is just a natural part of daily life brings with it numerous expectations, not only of an online presence but also around its usage and engagement.

Accommodating Reverse Culture Shock When Reopening

NetBase

Using social listening and contextualized trend analysis for consumer insight and strategy development to meet consumers’ needs. Brands must monitor the social mood as consumers emerge into a new version of their old day-to-day routines.

Generating Positive Brand Mentions with Credible Sharing

NetBase

Using social listening , we can see consumer sentiment around COVID-19. And his $10k giveaway has been a hit as well: Winning the COVID marketing war, his fans have taken to social media to sing Logan’s praises. Covid-19 Marketing Social Media Intelligence

mCommerce Dominating UK eCommerce Sales

NetBase

And there are any number of geographical comparisons to be made that can help global brands with context for various segments. Market Intelligence Social Media Intelligence Trends

When Tech Talks Tough, But Can’t Follow Through

NetBase

Though don’t let the nomenclature fool you, as Old AI is alive and well in many social analytics tools you’ll encounter! Here’s a quick comparison of the two to guide you: And we’ll elaborate on each a bit more below. Executive Insights Social Analytics Social Media Intelligence

When Tech Talks Tough, But Can’t Follow Through

NetBase

Though don’t let the nomenclature fool you, as Old AI is alive and well in many social analytics tools you’ll encounter! Here’s a quick comparison of the two to guide you: And we’ll elaborate on each a bit more below. Executive Insights Social Analytics Social Media Intelligence

NetBase Certification for Next Level Consumer Understanding

NetBase

And NetBase Certification helps brands and agencies become expert at this through targeted, in-depth explorations of social analytics capabilities. Joseph Gudino, Paid Social Manager at JUST Media loves his all-in-one NetBase dashboard that they’ve developed for clients.

Using Social Analytics to Determine Channel Targeting

NetBase

Wasting budget on a social site that your target segment doesn’t frequent is tragic, and easily avoided by using social analytics to determine channel targeting! Understanding the sources your social analytics tool is retrieving data from is step one.

Understanding IRL Purchases with Sentiment Analysis

NetBase

Could this brick and mortar digital transition, in general, have been predicted using social listening? We’ll leave that for your office water cooler debate to decide, but offer this: Looking back at what was available even five years ago, and then at what we have today by way of IRL sentiment analysis, really defies comparison. For Now, with Social Listening. Social Media Intelligence TrendsAmazon has unquestionably conquered eCommerce.

Creating The Perfect Pickle Juice Pitch With Social Listening

NetBase

Next Generation AI-powered social listening offers them the intel to evaluate any niche, master any learning curve, and impress potential clients with the perfect pickle juice pitch. Social analytics data can be used to inform development of more relevant KPIs. Combining social media data with ethnographic research leads to deeper, iterative insights. Killing That Learning Curve with Social Listening. Social listening is great here.

Is ‘Being Human’ With Customers A New Concept? And, Does It Create Emotional, Experiential, Social and Financial Value?

Beyond Philosophy

They are the ultimate value creators: They create emotional value, experiential value, social value, and of course, financial value. Just on the basis of comparison to the S & P 500, the public companies singled out by Firms of Endearment returned 1,026 percent for investors over the 10 years ending June 30, 2006, compared to 122 percent for the S & P 500, more than an 8 to 1 ratio. And, Does It Create Emotional, Experiential, Social and Financial Value?

How Does Influencer Marketing Improve Customer Experience

LiveChat

Social media users share product recommendations that come from influencers. With social media influencers, you stand to gain trust and connections for your brand. When an influencer promotes your product, that’s social proof for your brand. Social media

Video 36

What Can We Learn from Restaurants and Casinos?

Beyond Philosophy

From the lack of dollar signs next to how the amounts listed to the prominent placement of high priced items to make the rest appear like a bargain by comparison, careful thought has gone into each aspect of the menu. 95% or a person’s processing power is the subconscious experience. Knowing this percentage, how can you harness the incredible power of the Customers’ subconscious mind to create a positive experience?

Sports 101

5 Ways Our Customers Help Us Thrive

Nimble

We often get Emails with valuable feedback such as competitor comparisons, suggested integrations, feature requests, [.]. Customer Focus Nimble Tips Small Business Social Business Social Media Social SellingThey aren’t shy to call us out Many of our customers have used multiple CRM systems and gained lots of experience using the tools of their trade. They know what they want, and they aren’t timid about letting us know.

How 3 CX Trends Compare from North America to Asia-Pacific in 2022

InMoment XI

So what can we learn from a cross-continental comparison? Obviously, the comparison isn’t one-to-one. CX Trend #2: The Impact of Social Media Influencers.

Trends 415

Content Marketing, Content Promotion, E-A-T and Online Reviews

Grade.us

Ann has been into Internet Marketing for over a decade, she is the former Editor-in-Chief of Search Engine Journal and contributor to prominent search and social blogs including Small Biz Trends and Mashable. I always Google any tool or service I am considering to buy and I always read through reviews and price / feature comparisons. Here's why: Social media mentions can be utilized / claimed as product reviews (e.g. On sharing online reviews via social media.