IntouchInsight
MAY 4, 2023
A professional mystery shopping company not only manages the execution of your program, but is also an objective partner. Whether you’re launching a new mystery shopping program or improving an existing one, third party mystery shopping providers, aka MSPs, are a big help.
InMoment XI
MAY 1, 2023
The term “organizational silos” refers to the condition in which different teams or departments within a company operate in complete isolation from one another. But how do you know if your company is suffering from silos that are negatively affecting the customer experience? What Are Organizational Silos?
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InMoment XI
APRIL 9, 2024
However, there may be instances where your business must learn how to delete a Facebook Page in order to protect your brand reputation. Legal issues: Legal complications or disputes may suddenly arise and you have to learn how to delete a Business Page on Facebook as a precautionary measure. Select Approve or Decline.
InMoment XI
OCTOBER 4, 2023
Today, there are a lot of customer feedback management (CFM) companies talking about integrated CX. Now that we have done a bit of definition, how can you take this integrated CX approach and put it into action at your company? I suggest taking a methodical approach with a dash of curiosity.
Speaker: Steve Pappas, Chief Strategist, Startup and Early Stage Growth Advisor, Keynote Speaker, CX Podcaster
Through actual case studies, Steve will analyze companies that have harnessed the potential of AI-driven conversations to transcend CX boundaries. By enhancing efficiency and personalization while elevating customer satisfaction and loyalty, conversational AI serves as a powerful catalyst propelling a CX revolution like never before!
InMoment XI
FEBRUARY 12, 2024
Learning how to respond to Google reviews should be part of every company’s brand reputation management strategy. These reviews, which appear on Google Maps and Google Search as well as on your company’s Google Business Profile, give people a way to share their experiences not only with businesses but with fellow consumers, too.
C3Centricity
APRIL 23, 2024
of company revenue to 9.1% Of course, this figure varies by industry, with retail, e-commerce, and consumer goods companies often seeing higher returns thanks to direct purchase links in their emails. Marketing Budget Allocation Gartner’s most recent (2023) CMO Spend Survey reported that marketing budgets fell from 9.5%
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But many companies wonder about their own CX maturity and how they can start improving their operations and processes to deliver strategic, exceptional CX. As digital channels dominate customer interactions, experiences are critical to get right. That’s why we wrote this eBook.
Advertiser: ZoomInfo
However, as a company, sales stack, and database grow, it becomes difficult to uphold structure and governance to keep a CRM up-to-date. The promise of a CRM ( customer relationship management ) led organizations to believe each could digitally transform its businesses through tracking touchpoints throughout the buyer’s journey. The result?
Speaker: Jeanne Bliss, President, CustomerBLISS and Co-Founder, CXPA
In this webinar, customer experience pioneer Jeanne Bliss shares her 5-step guide to help companies simplify their approach to customer experience and culture transformation. It’s what sets companies apart and earns people who gravitate to companies whose behaviors are congruent with their own.
Speaker: Scott McKain, Business Consultant, Bestselling Author, Speaker
This webinar will explore how a professional or an organization can create distinction to stand out in their industry. In a business landscape with many iconic companies, many organizations struggle with how to become noteworthy.
Speaker: Jeremy Boudinet, Marketing Manager, Nextiva
Customer reviews and referrals are invaluable assets to a company--with them, you can build a worthy reputation, attract new customers, and improve your CX. How to make your customer *want* to spread the word. How to build and leverage authentic relationships with your customers. 3 ways to thank a customer that actually work.
Speaker: Rhonda Basler, Director of Customer Engagement, Hallmark Business Connections
Learn how to humanize your brand by embracing empathy, creativity and compassion to drive real results. In this webinar you’ll learn: Why emotions drive your business, where to start and how to bring out the human side of your brand. 2 Examples of Companies Living Their Brand. 2 Examples of Companies Living Their Brand.
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To create real change and tangible outcomes for your company, CX must be ingrained into the very fabric of your company’s culture. and more specifically VOC feedback, an embedded part of your company’s DNA. The primary focus of this eBook is how to create a customer-first culture.
Advertiser: ZoomInfo
Multiple industry studies confirm that regardless of industry, revenue, or company size, poor data quality is an epidemic for marketing teams. How to assess the current health of your database while working with a B2B contact data provider. Entrusting a vendor to help maintain its accuracy and completeness is no ordinary engagement.
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