ChurnZero

DECEMBER 1, 2020

Webinars are a quick and easy way to find out more about a topic especially if you don’t know where to start. As we have a large library of on-demand webinar content in our Resources center , we often get asked by customers, which ones are the most popular and must-see to get caught up on. How Do You Rank? What’s Next.

Customer Retention 59

Customer Retention Customer Success Loyalty Software 59

Gainsight

DECEMBER 10, 2018

Before you say, “ thank u, next ” to 2018, check out Gainsight’s top blog posts, webinars, and resources of 2018. Top 5 Customer Success Blog Posts of 2018. CSM & Product’ Is the New ‘Sales & Marketing’. You can’t have a business without a product and you can’t maintain a customer base without Customer Success.

Customer Success 71

Customer Success Net Promoter Score Chief Customer Officer Metrics 71

Education Services Group

JANUARY 25, 2023

Q: Are both Customer Success and Sales paying attention to the AI input? I mean to a certain extent, Chorus and Gong bring this to life, but I think Sales is ahead of post-Sales in terms of technical sophistication, resource allocation, operation, and budget. appeared first on ESG.

Sales 52

Sales Customer Success Conference Data 52

ChurnZero

MAY 3, 2019

If you want your business to be successful in the long run, it pays to give priority to customer retention. Landing a customer who will pay for life is like hitting the jackpot. After all, it takes five times more effort to land a new customer than to retain an old one. Invest in Customer Service. Upcoming Webinar.

Customer Retention 75

Customer Retention Strategy CRM Customers 75

ChurnZero

MARCH 28, 2023

Early-stage SaaS businesses tend to put most of their focus on acquiring net new customers. For a little while, customer retention is a manageable task with existing staff. When you have only a handful of customers, your sales team, product team, customer support team—and even executives—can join forces to keep them happy.

Customer Engagement 52

Customer Engagement Engagement Company Strategy 52

Confirmit

OCTOBER 18, 2018

What Is Customer Retention? Customer retention refers to an organization’s processes and activities that aim at stopping customers from churning or switching to a competitor. Increasing customer loyalty is a key goal of any business, and contributes greatly towards sustainable growth.

Customer Retention 45

Customer Retention Multi-Channel Net Promoter Score Return on Investment 45

GetFeedback

SEPTEMBER 24, 2019

Before you worry about proving the ROI of a VoC program, focus on building relationships and trust with the key stakeholders in your company. Furthermore, personalization is a long-standing desire with limited success in most companies–another CX opportunity. Such as a policy of never giving credit to customers.

How To 150

How To ROI Policies Analysis 150

CSM Practice

JULY 6, 2020

After all, the very motive of these companies is to adapt to the situation, and further improve the overall performance through expansion selling strategies. It is no surprise that discretionary spending practices lead customers to reconsider whether or not they need to renew or expand certain subscriptions. The Shift to Remote Work.

Company 71

Company Strategy Tips Sales 71

CSM Practice

JULY 6, 2020

After all, the very motive of these companies is to adapt to the situation, and further improve the overall performance through expansion selling strategies. It is no surprise that discretionary spending practices lead customers to reconsider whether or not they need to renew or expand certain subscriptions. The Shift to Remote Work.

Company 71

Company Strategy Tips Customer Success 71

Gainsight

MARCH 12, 2024

These questions, plus more, were answered by Riccardo Composto, Senior Director of Customer Success at Sitecore , during our recent webinar, Transforming CS Into a Lead Gen Powerhouse. Does this mean that your CSMs should be hitting the phones to make cold calls and prospect along with your Sales Reps?

Customer Success 52

Customer Success ROI Metrics Sales 52

Education Services Group

JANUARY 28, 2022

Let’s just say if you missed our first Customer Success Unlocked webinar of 2022, you’re going to want to keep reading and watch the session on-demand ! But most decisions that need to be made in the company are more tactical like “what should our pricing be?” and “what types of customers should we be targeting?”.

Roadmap 52

Roadmap Customer Success Feedback Report 52

ChurnZero

JUNE 19, 2020

To answer that and more, we invited SaaS Capital’s Managing Director, Rob Belcher, and Software Equity Group’s Managing Director, Allen Cinzori, to join us for a webinar. During the webinar, we discussed: How customer retention impacts the valuation of your company. Net retention is more important right now.

Metrics 72

Metrics Company Survey Self Service 72

NobelBiz

NOVEMBER 13, 2023

According to Forbes : 97% of consumers and 98% of contact center managers say customer service interactions impact whether consumers stay loyal to a brand. 61% of consumers will pay at least 5% more if they know they’ll get a good customer experience. 70% of brands see a direct connection between customer service and performance.

ROI 111

ROI Net Promoter Score Measurement Customer Experience 111

ClientSuccess

AUGUST 17, 2022

Of course, the more loyal customers are to you, your company, and your product, the longer they will stick around in a partnership. But, the longer a customer is in a partnership with an organization, the more likely they will get to know your team, product, and company and build a loyal relationship. .

Loyalty 82

Loyalty eBook Customer Retention Customer relationships 82

CustomerSuccessBox

JUNE 18, 2021

Customer success is important for SaaS businesses as they’re a constant voice of the customer for your business.CustomerSuccessBox builds the all-in-one solution for customer success that goes beyond just health scores and viewing portfolios. Customer Onboarding. Customer Onboarding- How to prevent drop offs.

Resources 52

Resources Customer Retention B2B Customer Success 52

ChurnZero

JUNE 21, 2019

[Q&A] How to Keep the Revenue Your Company Worked So Hard to Earn. . Companies work hard to attract and win their customers. Yet the amount of focus that leadership places on new business revenue is disproportionate to the amount of focus placed on existing customer revenue. Q&A Recap . Or is more involved?

Company 73

Company How To Measurement Customer Success 73

TechSee

JUNE 16, 2022

Whether they need help setting up a new device or to repair a damaged product, the way in which these interactions are handled are at the heart of customer satisfaction. Customer Management Practice is the analyst, advisor and industry network that helps companies turn customers into raving fans. Follow on LinedIn.

Customer Service 251

Customer Service Contact Center Chief Customer Officer Call Center 251

Gainsight

SEPTEMBER 22, 2023

Digital customer education has traditionally been tied to the post-sale stages of the customer journey—think onboarding and ongoing product adoption. But training can pay dividends before a sale, leading to many more of them. Historically, companies have competed on product features and pricing.

Competitive Advantage 52

Competitive Advantage Leadership NPS Sales 52

Gainsight

FEBRUARY 29, 2024

When it comes to building long-term scalability and efficiency for their businesses, more and more SaaS companies are turning to channel and ecosystem partners as a critical strategy within their go-to-market programs. The average customer maintains seven trusted partnerships according to McBain.

Customer Success 52

Customer Success Effort Score Roadmap Software 52

Tricia Morris

MAY 26, 2015

If your brand focuses on consistent and authentic customer service and engagement both before and after the sale, a one-time customer can become a lifetime customer who also creates additional customers. companies alone each year due to poor customer service experiences. New Customers from Engagement.

Sales 40

Sales Customer Service Poor Customer Service Social Media 40

Joe Rawlinson

JANUARY 31, 2018

In fact, companies the world over experience the same predicament: trying to repeatedly and successfully convey how their products or services can benefit consumers. Don’t just market to your customers, though. Of course, blog posts should also include and provide sales opportunities. Use Blogs to Sell and Teach.

Consumers 83

Consumers Tools Brands Marketing 83

Totango

AUGUST 23, 2022

What Are B2B Customer Journey Touchpoints? B2B customer journey touchpoints are occasions when business customers interact with a brand. For example, a website visit, an online sales purchase and a phone support call are all potential customer journey B2B touchpoints. B2B Customer Journey Touchpoints and Your Team.

Customer Journeys 118

Customer Journeys Touchpoint B2B Social Media 118

Gainsight

SEPTEMBER 27, 2023

Sofia Marrero, Manager of Customer Success (EMEA) at Deel, sat down with Gainsight’s Global VP, Remco de Vries to discuss Health Scoring in the Modern Age. Here are some of the key takeaways from the webinar. Alignment with Sales is also important. Every Health Score Starts With a Goal Are you looking to fight churn?

Metrics 52

Metrics Sports Customer Success NPS 52

Beyond Philosophy

AUGUST 4, 2015

Harvey Mackay, Sales Expert, Author and Columnist. Quality sales cultures are the ones where the Customer comes before the close, like Mackay’s quote indicates here. Ricoh Canada has a real world example of making this kind of change to their sales driven culture and making it work. The Business Person is the new ideal.

Culture 60

Culture Sales Net Promoter Score Case Study 60

ChurnZero

FEBRUARY 25, 2020

Customer retention and churn prevention starts at the beginning of a customer’s journey with your company in onboarding. This crucial first interaction time between you customer, your product and your team establish the groundwork that can jumpstart success or accelerate failure. .

Customer Retention 59

Customer Retention Return on Investment eBook Roadmap 59

Gainsight

APRIL 30, 2019

What are SaaS companies doing to create competitive products? General business metrics are important as well, so you can tie your activities back to overall company goals. Customer Retention Rate (CRR). Customer Satisfaction Score (CSAT). Customer Retention Rate. WATCH THE WEBINAR.

Metrics 65

Metrics Net Promoter Score Management How To 65

CSM Magazine

FEBRUARY 22, 2022

Over time, the client will forget about your business and won’t buy again, which means you will lose opportunities for sales and loyalty. That’s why it’s crucial to inform your customers continuously, whether it’s about promotional offers, new features, and so forth. Increase sales opportunities.

Social Media 52

Social Media Course Loyalty Communication 52

ChurnZero

AUGUST 13, 2021

Plus, we cover how to ensure you don’t just add complexity with more tools, but actually use your data to enhance the customer experience through better decision-making. During the webinar, we discuss: What a Customer Success tech stack is and why you should care. If you missed the webinar, you can watch it on-demand. .

Customer Success 98

Customer Success Effort Score Tools Self Service 98

Gainsight

DECEMBER 15, 2023

That means every company is in belt-tightening mode. So what does that mean to Customer Success (CS) orgs? Why CS Needs to Learn How to Speak CFO For years, we’ve been talking about your CS team being trusted advisors to your customers and doing the important work of helping them be more successful.

Tips 52

Tips Leadership Sales Training 52

Experience Investigators by 360Connext

JUNE 22, 2021

Business leaders, in fact, have not been trained, educated or even asked to consider customer experience. Traditional business education and even standard business plans don’t include much focus on the customer’s journey beyond the basics of getting the sale and delivering a product or service. Ask for what might be missing.

Customer Journeys 297

Customer Journeys e-support Customers Loyalty 297

SmartKarrot

FEBRUARY 15, 2022

Boosting sales and acquiring customers will not be sufficient. You need to retain customers, and the best way to do that is with winning customer success strategies. A key aspect of customer retention and customer success is ensuring you get customer loyalty. Pain Points of Paid Customers.

Customer Success 10

Customer Success How To Customers Video 10

BirdEye

MARCH 24, 2023

Table of contents Business development defined Differences between business development and sales Business development versus sales development Differences between business development and marketing What does a business development manager do? Business development is identifying prospects and looking for ways to reach prospects.

Return on Investment 98

Return on Investment Social Media Sales Metrics 98

ChurnZero

SEPTEMBER 14, 2018

INBOUND is an industry event designed to gather Marketing, Sales, and Customer Success professionals all in one place to learn and get inspired together. Satisfaction: ensure customer SUCCESS! LinkedInExpert #sales #INBOUND18 pic.twitter.com/ty6JJalCX7. — ?????????????????? ???????????????#MarketEdLive Upcoming Webinar.

Customer Success 66

Customer Success Customer Retention Conference B2B 66

Thematic

SEPTEMBER 12, 2021

In this article, we’ll dive into how companies leverage customer feedback analytics. If customers share opinions about your company, you should use that opportunity to dig in.even if the truth hurts. A two-year study from fintech company Bumped found customer retention efforts boost revenue by an average of 40%.

Metrics 117

Metrics Analytics Feedback Effort Score 117

ChurnZero

MAY 31, 2019

We hope you have found the advice to be useful in overcoming common obstacles in your customer retention efforts. This is when a customer who used to be your advocate or main point of contact at an account has left their role at the company, leaving you championless, making the likelihood of a renewal uncertain.

Customer Retention 75

Customer Retention Customer Success Metrics Customer Journeys 75

ChurnZero

AUGUST 24, 2018

This week we hosted a well-attended webinar on – Customer Success & Finance: Get Aligned! Getting a customer to retention and its financial impact. The webinar discussed the process and impact of the renewal from both the Customer Success and Finance point of view. Upcoming Webinar.

Customer Success 61

Customer Success NPS Customer Retention Financial 61

CustomerSuccessBox

SEPTEMBER 2, 2021

Customer Acquisition Cost (CAC) can be calculated by dividing all the Marketing and Sales costs required to acquire a new customer within a specific time. An average SaaS business spends 92% of their first-year revenue on customer acquisition. In other words, it takes 11 months to pay back their customer acquisition cost.

Metrics 52

Metrics Advertising ROI Customer Success 52