Kustomer

DECEMBER 17, 2020

Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast, Gabe Larsen is joined by Sioban Massiah from Twitter to discuss the Power of Connection and how to retain customer loyalty. Learn how Sioban connects with customers by listening to the podcast below. Growing Your Connection to Retain Business.

Connections 80

Connections Conference Loyalty Survey 80

Education Services Group

MAY 12, 2021

TSIA’s conferences are always jam-packed with best practices, real-life examples, success stories, and lessons learned from some of technology’s biggest names. This spring’s virtual TSIA Interact was certainly no exception, with three days of sessions from TSIA researchers and industry-leading companies and experts.

Interaction 98

Interaction Customer Journeys Touchpoint Customer Success 98

Education Services Group

OCTOBER 27, 2020

TSIA’s conferences are always jam-packed with best-practices, real-life examples, success stories, and lessons learned from some of technology’s biggest names. The TSIA Interact sessions I attended were all fantastic. This year’s TSIA Interact was my first time experiencing the conference.

Interaction 52

Interaction Conference Customer Journeys Customer Success 52

ChurnZero

MARCH 28, 2023

Customer engagement is the sum of all interactions between a customer and a company. This includes interactions that happen both inside and outside of a product. Many of these are individual interactions but some engagement occurs at an organizational level. Support interactions are an opportunity to delight customers.

Customer Engagement 52

Customer Engagement Engagement Company Strategy 52

ChurnZero

DECEMBER 2, 2021

12 Key Takeaways from ChurnZero’s BIG RYG Virtual Customer Success Conference. It’s a wrap on ChurnZero’s 2021 BIG RYG Virtual – our online Customer Success conference. That’s a really common mistake for companies to make. Over 90% of people find [your company] via Google. Not all software companies are the same.

Conference 98

Conference Customer Success Leadership Sales 98

Centercode

OCTOBER 29, 2019

We’re excited to announce the Virtual Customer Validation Conference , happening on April 7 – 9, 2020. With so many companies adopting agile methodologies to keep up with faster release cycles , there’s a lot of dialogue around the role customers play in securing quality releases and driving product roadmaps.

Conference 58

Conference eBook Roadmap Travel 58

Think Customers

JUNE 29, 2022

This year’s Forrester CX conference served as a backdrop for a deeper look at Forrester’s CX Index for 2022 , which revealed that CX quality dropped for nearly 20% of brands, the highest proportion of brands to fall in one year since the survey began. Here are a few highlights: Customer expectations raise the stakes for digital CX.

Conference 59

Conference Culture Customer Journeys Employee Engagement 59

Kayako

MARCH 21, 2017

Every interaction we have with our customer influences whether or not they will return. This is why I connected with some fellow support leaders, Andrea Saez , Head of Customer Success at ProdPad , Eva Casado de Amezua , Director of Customer Support at Typeform , and Shaun Van Weelden , Success Engineer at Engagio. Damon Richards.

Interaction 211

Interaction How To Self Service Customers 211

CSM Magazine

OCTOBER 6, 2021

Calabrio , the customer experience intelligence company, spotlighted the winners of its analytics competition and ONE Awards during its annual customer conference, Calabrio Customer Connect (C3). Calabrio is proud to recognise and support the strides our customers are making in more human-centric interactions.

Conference 52

Conference Analytics Net Promoter Score Average Handle Time 52

Experience Investigators by 360Connext

MARCH 18, 2015

I’ve noticed a lot of blogs and articles and general gripes lately about why SXSW Interactive has jumped the shark. It’s fashionable to post emphatically about how there’s no appeal to the massive conference tackling digital and interactive trends each March. This was my sixth visit to SXSW. Getting my pink on.

Interaction 110

Interaction Conference Innovation Fashion 110

Beyond Philosophy

APRIL 18, 2024

So, today we are going to look at how you can strike a balance between personalizing your interactions and offerings for customers without freaking them out. Personalization during face-to-face interactions is the modus operandi for many small business operations. However, larger companies using technology can do that, too.

Advertising 78

Advertising Conference Technology Brands 78

Lithium

JULY 13, 2022

Without the ability to form deeper customer relationships from interactions across the digital space, your brand could fall short of its future customer experience goals. In 2018 during the Lithium and Spredfast merger, the idea of centralization was first envisioned to change the way brands and customers interact.

Conference 52

Conference Self Service Social Media Contact Center 52

GetFeedback

FEBRUARY 12, 2019

This feature helps companies connect with modern customers on their favorite channel and collect even more customer experience data, giving them the insights they need to deliver great experiences and boost loyalty. In today’s world, customers are on the go and hyper-connected through their mobile devices. So how does it work?

Omni-Channel 236

Omni-Channel Transportation Comparison Survey 236

Gainsight

JUNE 3, 2021

This year Gainsight is excited to partner with HopIn and their virtual events platform for our annual conference, Pulse Everywhere. The conversing moderators can recognize an attendee “in the audience” who raises their hand and “pull” people onto the stage who want to interact and engage. Don’t worry, the show hasn’t started yet.

Connections 52

Connections Conference Meeting Tips 52

Oracle

APRIL 19, 2018

Looking for customer experience conference and events information for 2018 and 2019? We’ve compiled a new version of our CX professional’s guide to industry conferences and virtual events to continue to keep you up-to-date, in-the-know, and ever-smarter this year. April 2018 CX Events and Conferences. April 18, 2018.

Conference 60

Conference Customer Experience Chief Customer Officer Contact Center 60

Kustomer

OCTOBER 22, 2020

It turns out that when we do cost benchmarking, we look at companies who deliver high effort experiences compared to those that are low effort, easy experiences. Before the global pandemic, delivery company Glovo was already testing out automation and self-service, but the pandemic accelerated that need. “A A Whole New Way of Working.

Conference 96

Conference Self Service Sports CRM 96

Beyond Philosophy

JUNE 15, 2023

It’s interesting how we perceive brands, which are, at their core, a series of legalistic trademarks that companies have. Nevertheless, we treat them as if they’re an entity, almost human-like, and we form something close to a personal connection with them. They have colors and taglines, and guidelines for their messaging.

Brands 145

Brands Banking Insurance Conference 145

Daniel Group

JANUARY 25, 2024

Want to make your customer experiences memorable at your company? Humor builds connections and relationships with your customers by bringing a smile to their faces each time they interact with your business. Be appropriate to the situation: Humor isn’t applicable in more serious interactions.

Loyalty 52

Loyalty Guidelines Conference Culture 52

Lumoa

AUGUST 23, 2021

Companies are expecting these changes to be long-lasting and are already making the kinds of investments that ensure they will stick around. New ways of interacting with customers A recent study from CMO found that 84% of companies were using social media for brand building and more than 54% have used it for customer retention.

Customer Experience 236

Customer Experience Social Media Video Analytics 236

CSM Magazine

FEBRUARY 12, 2024

Organizing events that provide a global experience requires the help of an event production company. For instance, a tech conference might benefit from a modern, high-tech environment, while a casual networking event could be held in a more relaxed, informal space. Technology can also play a role in enhancing networking.

Industry 95

Industry Tips Entertainment Transportation 95

Bold360

JANUARY 29, 2020

So with an eye on the future, the CXNext crew sat down with Jon Stine, Lead at the Open Voice Network, to discuss key insights from the conferences and also what to expect with voice AI, his specialty. With so many new and connected devices, we as consumers are now living our lives through devices. Here are our five big takeaways: 1.

Conference 52

Conference Omni-Channel Retail Employee Engagement 52

CSM Magazine

OCTOBER 28, 2020

Calabrio , the customer experience intelligence company, announced the winners of its analytics competition and ONE Awards during its annual customer conference, Calabrio Customer Connect (C3). About Calabrio Customer Connect. This year, C3 was held as a virtual event. This spring, our customers’ worlds changed.

Conference 40

Conference Analytics Net Promoter Score Effort Score 40

CSM Magazine

APRIL 7, 2021

Companies and individuals alike had to scramble to find new ways of communicating with each other during lockdowns. From the more practical aspects that you need to take care of to some fun, interactive ideas, we unpack how you can make each virtual event interactive and memorable. Splash Out With Some Unique Gifts.

Company 52

Company Tips Meeting Interaction 52

Hallmark Business Connections

NOVEMBER 16, 2020

As a company, you’ve probably noticed this trend. One company that elevates the customer experience by personalizing interactions (and, quite frankly, seems to see client experiences as its social responsibility) is Ritz-Carlton. Customer experiences happen every day across your company. And they need it now.

Tools 62

Tools Company Customer Experience Banking 62

Blake Morgan

FEBRUARY 22, 2023

Do you need a speaker for your next event, conference, or meeting? If you want to jumpstart CX efforts across your company, there’s no better way than a customer experience keynote speaker. Every company has customers, and every experience and relationship can be improved. faster than companies that don’t.

Customer Experience 105

Customer Experience Customer Centricity Case Study Contact Center 105

GetFeedback

SEPTEMBER 18, 2019

A while back, my teammates and I spent hours in a conference room mulling over the concept of effortless experience. The book states that 20% of customers who reported being satisfied also reported they intended to leave the company. . 3: Customer service interactions drive more disloyalty than loyalty, in general. Finding no.

Loyalty 257

Loyalty Customer Experience Touchpoint Metrics 257

Alida

MAY 24, 2018

That’s the key message I heard at the CX Exchange Retail 2018 , an intimate, invite-only conference for business executives in retail. Despite the talk in media about the so-called retail apocalypse , many speakers at the conference reiterated that the industry is alive and well. Get closer to your employees.

Retail 189

Retail Conference Employee Engagement ROI 189

Think Customers

SEPTEMBER 22, 2023

Rather than force customers into interactions dictated by the company, an omnichannel system enables customers to engage with a brand on their channel of choice when, where, and how they prefer. A company is not “omnichannel” just because it is capable of interacting with customers across all channels.

Omni-Channel 52

Omni-Channel Contact Center Software Contact Center Social Media 52

Beyond Philosophy

DECEMBER 28, 2023

Moreover, tomorrow’s customers will demand this simplicity and fluidity in their AI interactions. These parts of the interaction will drive the proactivity. Mead says every customer’s interaction needs EPIC, which stands for easy, personalized, intuitive, and contextual. Was it for a wedding? A vacation?

Self Service 88

Self Service Airlines Conference Call Center 88

CX Accelerator

NOVEMBER 11, 2022

One of the most important things a good journey map can do is connect the employees of an organization to the customer. It helps everyone, even those who are not in a direct customer-facing role, to know their impact on the overall customer journey and connects critical dots. Back To CX Accelerator Blog

Customer Journeys 307

Customer Journeys Resources Analytics Customer Centricity 307

Beyond Philosophy

NOVEMBER 30, 2023

Therefore, everyone in the organization has to embrace the customer-centric mindset—even those who never interact directly with a customer. Starting with… Help People Realize How Their Role Affects The Customer Many people in the organization who do not work with customers might need help with this connection. NICE Systems, Inc.,

Net Promoter Score 78

Net Promoter Score Engagement Effort Score Customer Centricity 78

Kustomer

JANUARY 21, 2021

Learn how Steve and Troy are helping CX leaders make steady progress to achieve the next level of CX excellence for their companies by listening to the podcast below. All too often, companies find themselves having to solve more complicated issues in B2B communications, sometimes forgetting the human at the other end of the interaction.

B2B 95

B2B Company B2C Customer Centricity 95

Kustomer

OCTOBER 22, 2020

It turns out that when we do cost benchmarking, we look at companies who deliver high effort experiences compared to those that are low effort, easy experiences. Before the global pandemic, delivery company Glovo was already testing out automation and self-service, but the pandemic accelerated that need. “A A Whole New Way of Working.

Conference 52

Conference Self Service Sports CRM 52

Beyond Philosophy

DECEMBER 14, 2023

Moreover, that goes both ways; the company should also sacrifice something to keep you. Someone who isn’t loyal to a company will want a pound of flesh to make it worthwhile to continue doing business with them. Their relationship with a company is deeper than transactional; it means something to them. Click here.

Loyalty 88

Loyalty Rewards Programs Loyalty Programs Airlines 88

Natalie Petouhof

MARCH 3, 2016

Tweet Enterprise Connect 2016 is a leading conference and exhibition for enterprise communications and collaboration in North America. At Enterprise Connect, Genesys will show why omnichannel will be the standard in customer experience excellence and how companies can move toward an Omnichannel Engagement Center solution.”.

Omni-Channel 40

Omni-Channel Connections Contact Center Customer Experience 40

Think Customers

OCTOBER 6, 2023

And they are just some examples shared by AI experts and practitioners at the recent GAI World conference in Boston. “AI AI helps people expand the practical imagination space,” said Dr. John Sviokla, founder of GAI Insights, which hosted the conference. Tech companies led the way, followed surprisingly by real estate firms, she said.

Conference 52

Conference Employee Engagement Tools Examples 52

Oracle

AUGUST 14, 2018

At this year’s Modern Customer Experience conference, the SmarterCX team met a variety of exhibitors and learned how their companies are creating smarter customer experiences. In 2017, Oracle partnered with SoftBank to connect Pepper with Oracle Service Cloud and Oracle Commerce Cloud.

Retail 174

Retail Conference Travel Innovation 174