SurveySparrow

DECEMBER 6, 2021

It is wise for human resource professionals to attend HR conferences. In this article, we are going to look at 20 of the best HR conferences in 2021, both virtual and in-person conferences. It is a special Human Resource conference for those who are in the talent acquisition space. SHRM21 Annual Conference & Expo.

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Conference Employee Engagement Leadership Trends 98

Daniel Group

NOVEMBER 30, 2022

– The Daniel Group 2022 Client Conference. Our annual conference theme, Dollars & Sense, suggests the two primary foci of our conference: 1.) Then, over the coming months, we will present more in-depth discussions of the significant conference components to help you improve your CX program. Who was there?

Conference 98

Conference Groups NPS Net Promoter Score 98

InMoment XI

AUGUST 31, 2023

Integrated CX connects critical aspects of a successful customer experience, including: Integrated Signals: Weaving together customer voices and potential customers’ perspectives throughout the entire customer journey, including surveys, chats, reviews, calls, and more. Hear what our delegates had to say about last years’ event!

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Conference ROI Banking Customer Voice 260

Calabrio

OCTOBER 19, 2022

Our annual Calabrio Customer Connect (C3) event has wrapped, and we are still feeling the buzz of excitement. Since the weather postponed travel, our team added a half day to the conference. Top 10 Takeaways from the Calabrio Customer Connect. The Digital Transformation of the Contact Center Is Still Happening.

Connections 147

Connections Contact Center Analytics Travel 147

InMoment XI

MAY 24, 2022

We’ve designed this all-in-one-day conference to make sure each delegate leaves with the best, most actionable information to inspire their experience program. Form New Connections. Update from InMoment’s Global CMO. Award-Winning Speakers. Breakthrough Breakout Sessions.

Entertainment 493

Entertainment Case Study Conference Leadership 493

InMoment XI

MAY 23, 2023

At Forrester CX EMEA, we heard from InMoment client Aegon, a Dutch public company for life insurance, pensions, and asset management. The key message throughout the conference was to be bold and ensure that organisations are aligned, focused, and ready for the future.

Customer Centricity 260

Customer Centricity Culture Insurance Conference 260

Playvox

APRIL 19, 2022

Last week was the Channel Partners Conference and Expo (CPC) in Las Vegas and the 25th anniversary of this event did not disappoint. In fact, the bright lights and neon that are the hallmarks of Las Vegas were an appropriate backdrop for this year’s conference. Driving Toward Digital Transformation.

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Conference Contact Center Innovation Consulting 68

Daniel Group

SEPTEMBER 20, 2022

The Daniel Group will host its annual CX Client Conference on Oct. September 17, 2022 ( Newswire.com ) – The Daniel Group, a leading Customer Experience consulting firm, announces the theme of its annual client conference, Dollars & Sense: What’s Next in CX? This year’s conference will be held on Oct.

Conference 52

Conference Groups Net Promoter Score NPS 52

Calabrio

OCTOBER 20, 2020

Every year, privately held companies in the Twin Cities can be nominated for this award—and are selected based on their revenue growth over the last three fiscal years. Here is what being a Fast 50 company means to us—and to you. With most companies going remote as of late March, being a cloud-first software company really helped.

Company 207

Company Self Service Government Contact Center 207

Kustomer

DECEMBER 17, 2020

Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast, Gabe Larsen is joined by Sioban Massiah from Twitter to discuss the Power of Connection and how to retain customer loyalty. Learn how Sioban connects with customers by listening to the podcast below. Growing Your Connection to Retain Business.

Connections 80

Connections Conference Loyalty Survey 80

Calabrio

AUGUST 14, 2019

Every year, Calabrio puts on a show with the annual customer conference. But at the center of Calabrio Customer Connect is the attendee experience, and this goes far deeper than swag and food. With the Teleopti acquisition earlier this year, we decided to take two great company events and make them one.

Connections 100

Connections Contact Center Conference Consulting 100

NICE inContact

MAY 12, 2017

2017 was arguably the biggest and best year ever at Enterprise Connect 2017 for those who care about contact centers. Contact Centers 2020 : This session was part of a special conference-within-a-conference called Communications & Collaboration 2020. And I ought to know. So, what were the contact center themes this year?

Contact Center 120

Contact Center Connections Conference Case Study 120

Gainsight

DECEMBER 5, 2023

As the voice of this community, we want to connect with companies all over the nation, not just the coasts. The post Gainsight’s Pulse Conference Takes a Leap: Hello, St. With emerging businesses, robust investments, and a thriving development scene, Forbes has recognized it as one of the fastest-growing tech cities in the U.S.

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Conference Travel Entertainment Innovation 52

SurveySparrow

NOVEMBER 28, 2019

Customer Experience conferences are always a source of joy for us, CX enthusiasts. We just can’t stop talking about the sensational cx conferences that 2019 exhibited. Here are the much-awaited customer experience conferences of 2020. Adobe Summit (The Digital Experience Conference). 2020’s right around the corner.

Conference 96

Conference Customer Experience Customer Journeys Omni-Channel 96

CustomerSuccessBox

AUGUST 25, 2021

The 7th SaaStr Annual conference includes 3 full days, 100’s of workshops, and 1000s of Mentoring sessions, all to help you scale faster. Expect over 100 executives from companies like Slack, Zoom, Intercom, and Stripe—plus 25+ AMAs with top industry experts, 100+ workshops, happy hours, and lots more. Ascent Conference.

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Conference Industry Strategy Innovation 52

Connective DX

JANUARY 31, 2020

January 31, 2020 – Boston, MA – Connective DX , a PK Company , and Sitecore Certified Platinum Partner, is excited to announce that two of its team members, Madhu Anbalagan and Jeff Cram, have been named Sitecore Most Valuable Professionals for 2020. Madhu has served as a Senior Software Engineer at Connective DX since 2018.

Connections 80

Connections Conference Healthcare Groups 80

Oracle

APRIL 13, 2021

Remember in-person conferences? Like so many things that suddenly came to a stop during the pandemic, most in-person conferences are on temporary hiatus. Virtual conferences offer us a safe way to gather, learn from one another, and make professional connections from the comfort of our homes. Tip #1: Define your goals.

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Conference Tips Social Media Video 52

Gainsight

DECEMBER 5, 2023

As the voice of this community, we want to connect with companies all over the nation, not just the coasts. The post Gainsight’s Pulse Conference Returns to Its Roots: Meet Us in St. No longer localized to the Bay Area, the Pulse community is remote and dispersed. Get ready for innovation, collaboration, and a whole lot of fun.

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Conference Meeting Travel Entertainment 52

Gainsight

AUGUST 30, 2022

SaaS CEOs have spoken , and Net Revenue Retention is the way to maintain growth in a SaaS company long term. Human-First business is the concept that underlies all of Pulse and is what connects us together. The post 5 Takeaways from this Year’s Pulse Conference appeared first on Gainsight Software. Human-First is Unstoppable.

Conference 52

Conference Chief Customer Officer Fashion Leadership 52

ChurnZero

DECEMBER 2, 2021

12 Key Takeaways from ChurnZero’s BIG RYG Virtual Customer Success Conference. It’s a wrap on ChurnZero’s 2021 BIG RYG Virtual – our online Customer Success conference. That’s a really common mistake for companies to make. Over 90% of people find [your company] via Google. Not all software companies are the same.

Conference 98

Conference Customer Success Leadership Sales 98

Calabrio

OCTOBER 20, 2020

Every year, privately held companies in the Twin Cities can be nominated for this award—and are selected based on their revenue growth over the last three fiscal years. Here is what being a Fast 50 company means to us—and to you. With most companies going remote as of late March, being a cloud-first software company really helped.

Company 130

Company Self Service Government Contact Center 130

Centercode

OCTOBER 29, 2019

We’re excited to announce the Virtual Customer Validation Conference , happening on April 7 – 9, 2020. With so many companies adopting agile methodologies to keep up with faster release cycles , there’s a lot of dialogue around the role customers play in securing quality releases and driving product roadmaps.

Conference 58

Conference eBook Roadmap Travel 58

Think Customers

JUNE 29, 2022

This year’s Forrester CX conference served as a backdrop for a deeper look at Forrester’s CX Index for 2022 , which revealed that CX quality dropped for nearly 20% of brands, the highest proportion of brands to fall in one year since the survey began. And, Tynan said, most organizations are not paying enough attention to them as a lever.

Conference 59

Conference Culture Customer Journeys Employee Engagement 59

Calabrio

AUGUST 1, 2019

This year’s annual customer event combines the Calabrio User Forum with Calabrio Customer Connect, which means the event is supercharged to deliver premium content at an unbelievable location. We’ll be discussing the products you love, the upcoming future of the combined companies, and most importantly, YOU. See you there!

Company 100

Company Contact Center Conference Connections 100

Connective DX

OCTOBER 11, 2019

Connective DX is excited to announce that we have been awarded a Healthiest Company of Oregon designation by the Portland Business Journal. The Healthiest Employers program awards companies who are demonstrating innovation and leadership in their wellness programs. Connections. © 2019 Connective DX. Recent Posts.

Connections 40

Connections Company Healthcare Conference 40

ChurnZero

MARCH 28, 2023

Customer engagement is the sum of all interactions between a customer and a company. A few examples include when a customer: Attends a webinar; Uses a product; Calls support; Travels to a user conference; Experiments with a new feature; and Pays an invoice. Smart companies also give this a nudge by asking for input periodically.

Customer Engagement 52

Customer Engagement Engagement Company Strategy 52

CSM Magazine

AUGUST 21, 2020

With the ongoing process of globalization, international conferences have become a regular aspect of almost every business. That’s why, if you are at a business meeting, or want to organize a small conference, you want everyone to communicate smoothly. It’s impossible to hold a small conference without help from translation experts.

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Conference Culture Meeting Communication 52

ChurnZero

MARCH 3, 2020

Top 10 Must Attend Conferences in 2020 for Customer Success Professionals. I’m not talking about a vacation (although those days off are also oh so very important) but I’m talking about, stepping out of the office for a day or two to attend a conference. Their mission is to help SaaS companies gain traction, grow an scale.

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Conference Customer Success Chief Customer Officer Return on Investment 72

CSM Magazine

OCTOBER 6, 2021

Calabrio , the customer experience intelligence company, spotlighted the winners of its analytics competition and ONE Awards during its annual customer conference, Calabrio Customer Connect (C3). From industry lagging to leading, CI Financial upgraded their antiquated technology to Amazon Connect and Calabrio WFM in the cloud.

Conference 52

Conference Analytics Net Promoter Score Average Handle Time 52

Oracle

APRIL 19, 2018

Looking for customer experience conference and events information for 2018 and 2019? We’ve compiled a new version of our CX professional’s guide to industry conferences and virtual events to continue to keep you up-to-date, in-the-know, and ever-smarter this year. April 2018 CX Events and Conferences. April 18, 2018.

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Conference Customer Experience Chief Customer Officer Contact Center 60

datastax

DECEMBER 18, 2018

Here at DataStax we’re already looking forward to DataStax Accelerate , the world’s premier Apache Cassandra conference. The conference is being held May 21-23, 2019 in National Harbor, Maryland. Of course, a conference is only as good as the quality of its content, and that’s where you come in. Tips For Submitting.

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Conference Fashion Tips Course 72

Gainsight

JUNE 3, 2021

This year Gainsight is excited to partner with HopIn and their virtual events platform for our annual conference, Pulse Everywhere. While this feature may seem a little intimidating, see it as a chance to perhaps connect with your future boss. If you haven’t gotten your ticket yet, what are you waiting for??

Connections 52

Connections Conference Meeting Tips 52

SurveySparrow

NOVEMBER 28, 2019

A Customer Experience conference is always a source of joy for us, CX enthusiasts. We just can’t stop talking about the sensational cx conferences that 2019 exhibited. Here are the much-awaited customer experience conferences of 2020. Adobe Summit (The Digital Experience Conference). 2020’s right around the corner.

Conference 52

Conference Customer Experience Customer Journeys Omni-Channel 52

Call Experts

JUNE 5, 2019

There is a connection between employee experiences and customer experiences. Employee experiences are connected to customer experiences. Employee engagement trends that lead to company growth! Self-Improvement Tips to Grow your Company as a Business Leader! AI powers innovation and success for your company!

Employee Experience 60

Employee Experience Connections Customer Experience Call Center 60

Kustomer

OCTOBER 22, 2020

It turns out that when we do cost benchmarking, we look at companies who deliver high effort experiences compared to those that are low effort, easy experiences. Before the global pandemic, delivery company Glovo was already testing out automation and self-service, but the pandemic accelerated that need. “A A Whole New Way of Working.

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Conference Self Service Sports CRM 96

Strativity

AUGUST 30, 2023

For IDSA’s 43 rd annual International Design Excellence Awards (IDEA), Material’s design studio was honored with a silver award for its work on the Verizon Connectivity Suite , a bronze award for Verizon’s GizmoWatch 3 , and named a finalist for the Verizon 5G Receiver.

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Industry Company Customer Centricity Innovation 52

Kristina Evey

SEPTEMBER 13, 2018

I was recently at a business conference at a highly regarded venue. Participants walked away with a wealth of knowledge and takeaways ready to implement in their companies. Upon the conclusion as everyone was walking out to their cars, I overheard several conversations focusing on two extreme irritations during the conference.

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Customer Experience Conference Customers Connections 243