Andrew Mcfarland

SEPTEMBER 24, 2022

Before you jump from sales to project management, there are some things you should know. You should know that you will manage a client’s financials and other details. This is critical since many sales teams find their financials a complete mess when they hand the account over to project management.

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Sales Management Financial Leadership 48

Kerry Bodine

AUGUST 14, 2020

On Wednesday I presented a webinar with the Toronto Customer Experience Professionals Association. We got a ton of great questions about the content I presented. I’ve organized the questions according to the Journey Management framework that I presented on the webinar: Discover the journey, Design the journey, and Deliver the journey.

Customer Journeys 207

Customer Journeys Management Touchpoint Telecommunications 207

CSM Magazine

JANUARY 17, 2024

This communication format gained huge traction following the COVID-19 pandemic where remote working became the need of the hour. They incorporate live streaming, visual content management, hosting, analytics, security features and more. The ideal video provides a space to present your brand values.

Video 52

Video Communication Training Social Media 52

Seaton CX

OCTOBER 19, 2022

Why are presentations so bad? A business presentation doesn’t have to be boring presentation. How do you give an anti-boring presentation? If you want the audience to be engaged with your presentation, you have to bring them into the story. Nancy Duarte, Resonate: Present visual stories that transform audiences.

How To 75

How To Customer Centricity Meeting Culture 75

SmartMessage Blog

JUNE 6, 2023

The secret of success in the world of marketing is good communication with the target audience. Marketing activities without a strong communication strategy are far from producing the expected results. What is Marketing Communication? What Are the Characteristics of Marketing Communications?

Communication 52

Communication Marketing How To Multi-Channel 52

West Monroe

SEPTEMBER 17, 2023

Since you’re not wearing VR goggles today to engage with customers, it’s safe to say you made the right decision in not overturning your sales organization to a virtual sales process. So, what is gen AI, and how can it impact your sales organization?

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Sales Marketing How To Effort Score 52

One Millimeter Mindset

MAY 21, 2020

There’s nothing novel about virtual post-sale client abandonment. What is novel about this post-sale scenario, to you, is that now you have to sell virtually. Because what has not changed is that once a coveted contract is consummated, what is the next sales step? In spite of all your pre-sales assurances.

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Sales Groups Course Culture 132

ShepHyken

NOVEMBER 2, 2023

She writes about how you can align customer service and sales in your organization. But what if we told you that, in fact, customer service and sales are much more interlinked than you may think? Keep reading our brief guide packed with excellent tips on aligning customer service and sales for top-notch results across the board.

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Sales Customer Service How To Customer Satisfaction 58

SmartMessage Blog

JUNE 1, 2023

The secret of success in the world of marketing is good communication with the target audience. Marketing activities without a strong communication strategy are far from producing the expected results. What is Marketing Communication? What Are the Characteristics of Marketing Communications?

Communication 40

Communication Marketing How To Multi-Channel 40

Integrity Solutions

NOVEMBER 13, 2020

The important skills that contribute to sales success are constant, regardless of disruptive external events, but they’ll need to be sharpened and tailored to the changing healthcare environment. Healthcare sales has gone through a number of rocky transitions and disruptions over the past decade. Sales managers are key to that.

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Healthcare Sales Social Media Customer Centricity 112

Totango

OCTOBER 20, 2022

Hiring team members with the right customer success manager skills is critical for the effectiveness of your CS team and strategy. Here we’ve identified the 13 most essential qualities to consider when hiring a CS manager. What Is a Customer Success Manager (CSM)? What Is a Customer Success Manager (CSM)?

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Customer Success Management Exercises Social Media 92

SurveySparrow

NOVEMBER 25, 2023

Running a business is so much like managing complex machinery. When it comes to commerce, the financial realm can either propel your company forward or present you with hurdles. Amidst all this lies a silent but vital instrument, DSO, or Days Sales Outstanding. Imagine you’ve made a sale today. How is it calculated?

Sales 52

Sales Policies Financial Strategy 52

Andrew Mcfarland

SEPTEMBER 23, 2022

A business development manager oversees sales and marketing efforts. Sales representatives focus on prospecting qualified leads and closing deals. Both marketing and sales work to make the company’s top business objectives a reality. Differences between sales marketing and business development.

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Sales Marketing Measurement Advertising 48

NobelBiz

FEBRUARY 22, 2023

Website, email, social media, SMS, instant messaging, and mobile applications: the evolution of communication channels over the last two decades has increased the number of available points of interaction between businesses and their consumers. For the contact center industry, customer relationships management has also dramatically shifted.

Contact Center 52

Contact Center Communication Social Media Omni-Channel 52

NobelBiz

FEBRUARY 22, 2023

Website, email, social media, SMS, instant messaging, and mobile applications: the evolution of communication channels over the last two decades has increased the number of available points of interaction between businesses and their consumers. For the contact center industry, customer relationships management has also dramatically shifted.

Contact Center 52

Contact Center Communication Social Media Omni-Channel 52

Andrew Mcfarland

SEPTEMBER 21, 2022

As a business development manager (BDM), you play a crucial role in strategic planning. Marketing and sales activities also fall under this strategy. Business development strategies must be implemented in conjunction with marketing and sales efforts. A good sales process will lead to a successful sales organization.

Sales 48

Sales Telecommunications Competitive Advantage Airlines 48

BirdEye

MARCH 29, 2024

In a recent survey of our expansive network of over 150,000 customers, it was discovered that 81% of businesses manage their social media strategies at the corporate level. These platforms can transform how you connect with clients and improve your real estate reputation management. Watch the Free Demo Now.

Social Media 57

Social Media Tips Sales Advertising 57

Integrity Solutions

SEPTEMBER 22, 2020

There are three factors that play a pivotal role in healthcare sales reps’ ability to adjust to this virtual selling environment and deliver value that results in more appointments and more closed deals. In all likelihood, the future of healthcare sales will be a blend. Helping Healthcare Sales Reps Adjust to Virtual Selling.

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Healthcare Sales Meeting Hospitality 94

CSM Magazine

OCTOBER 24, 2022

IRIS Audio Technologies appoints Neil Titcomb as SVP Global Sales as part of global strategy to eliminate background noise in call centres. IRIS Audio Technologies , the team behind the AI-powered voice isolation software IRIS Clarity , has appointed Neil Titcomb as SVP Global Sales.

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Sales Technology Leadership Industry 52

Education Services Group

AUGUST 16, 2022

CS Plans can also help ensure that the handoff between sales and CS goes nice and smooth. For all these reasons and more, I’d say the best Customer Success Plans are developed collaboratively with your customer and your counterparts in Sales during the pre-sale stage of the customer journey.

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Sales Customer Success Leadership Meeting 52

CSM Magazine

MAY 31, 2023

Keeping on top of your inventory management responsibilities isn’t always smooth sailing, and so it pays to be prepared for small hiccups and larger scale catastrophes alike. Overstocking ties up capital and increases storage costs, while stockouts result in potential lost sales and negatively impact customer satisfaction.

Management 52

Management How To Customer Satisfaction Trends 52

Integrity Solutions

OCTOBER 12, 2018

Effective communication skills isn’t a “soft” issue; it’s a real business challenge with significant consequences. Effective communication skills — it sounds like a “soft” issue, right? Just think about how much of your workday involves communication. None of this is news to business executives or even to most hiring managers.

Communication 77

Communication Training Conference Study 77

One Millimeter Mindset

SEPTEMBER 16, 2019

They become skeptical about lack of continuity and gaps in the details you present. Especially when these omitted details surface, often inconveniently, both pre- and post-sale. Most of the time, these professionals are involved in the post-sale care and feeding of customers, once a sale is consummated. Contact me here.

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Sales Return on Investment Meeting Customer Retention 72

CustomerSuccessBox

NOVEMBER 2, 2021

A seamless handoff from sales to customer success to implementation is necessary to deliver the promised early value. CS professionals must have felt the grunt of a bad transition from Sales to Customer Success. Why are Sales to CS handoffs a tricky stage? The first step after a sale is successful is onboarding.

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Sales Customer Success Communication Customers 52

Andrew Mcfarland

SEPTEMBER 22, 2022

The average salary for a Business Development Manager in the United States is $130,000. The pay will vary depending on education, experience, and the industry and market in which the business development manager works. To become a successful Business Development Manager, you should have experience in management.

Management 48

Management CRM Sales Leadership 48

Andrew Mcfarland

SEPTEMBER 22, 2022

A product manager’s role is to develop a strategic vision for a brand or product. They must communicate effectively with stakeholders and have the ability to make difficult decisions. Product managers must be able to communicate with stakeholders. To do this, they should give feedback and communicate regularly.

Management 48

Management Communication Trends Feedback 48

TechSee

JUNE 16, 2022

At Miele, Eric is also accountable for the management of escalation departments, offline processes, e-care solutions, national call center consolidation, multi-product services, upselling / cross selling and re-defining the consumer experience. Paul Husar, Senior Call Center Manager at LG Electronics. Follow on LinkedIn.

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Customer Service Contact Center Chief Customer Officer Call Center 251

Andrew Mcfarland

SEPTEMBER 24, 2022

Developing these skills will help you be a better business development manager. Sometimes it’s about presenting a product demonstration. As a business development manager, negotiating with clients is essential for success. Those with experience in sales may also benefit from a sales training course.

Management 48

Management How To Sales Communication 48

Thematic

DECEMBER 28, 2022

Feedback analytics software is a powerful tool in a product manager's arsenal. In this post, we'll discuss six ways that feedback analytics can help product managers build better products! For product managers, this might be your NPS (Net Promoter Score) or CSAT (Customer Satisfaction Score).

Analytics 71

Analytics Software Feedback Management 71

NobelBiz

OCTOBER 26, 2020

Truth be told, in order to become a sales star, you probably need to look at it from both angles. This is why, if you ever wondered how to get better at sales calls, you should look both ways. This is true for both face-to-face and over-the-phone sales. Some say it is a form of art, some say it is cold science.

Sales 52

Sales How To Contact Center Course 52

ShepHyken

JULY 6, 2018

This week we feature an article by Natasha Postolovski who shares the idea of using sales contests to help motivate a higher level of customer experience at your organization. – Shep Hyken. The aim to provide perfect customer experiences must be present not just at the organizational level, but at the level of every sales associate.

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Sales Net Promoter Score Customer Experience Effort Score 72

Oracle

DECEMBER 16, 2019

But as the old adage goes, the more things change, the more they seem to stay the same – especially when it comes to common sales mistakes. Here are 9 sales pet peeves that likely hurt many deals in 2019 – and should be resolved in 2020 and beyond. “My #1 pet peeve is an outbound sales pitch that is all about the sales rep.

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Sales Meeting Marketing Communication 57

PeopleMetrics

JUNE 22, 2015

If you're anything like me, you're always looking for options that are easy to use, that integrate easily into your sales cycle, and that provide the most value to the prospect you're talking to. So to help your search, here are six tools that have become must-haves in my sales process. LinkedIn Sales Navigator.

B2B 48

B2B Sales Tools Management 48

Integrity Solutions

MARCH 11, 2021

While salespeople across industries are settling in to a world of hybrid and remote sales , most are still working to adapt to the nuances and variables that can affect success in a virtual selling environment. Virtual Sales and the Distracted Customer. Just with in-person selling, having a well-thought-out pre-call plan is important.

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Engagement Sales Video Meeting 137

ChurnZero

FEBRUARY 23, 2023

Further, additional sales with existing customers have a lower customer acquisition cost (CAC). That’s why ChurnZero believes customer retention and loyalty are the most important stages of customer lifecycle management. Yet what happens after the initial sale isn’t always top of mind for most businesses.

Management 52

Management Self Service Customer Retention Net Promoter Score 52

ChurnZero

FEBRUARY 23, 2023

Further, additional sales with existing customers have a lower customer acquisition cost (CAC). That’s why ChurnZero believes customer retention and loyalty are the most important stages of customer lifecycle management. Yet what happens after the initial sale isn’t always top of mind for most businesses.

Management 52

Management Self Service Customer Retention Net Promoter Score 52

GlowTouch

NOVEMBER 6, 2020

Share this entry Share on Facebook Share on Twitter Share on Pinterest Share on LinkedIn Share by Mail What Happens if You Fail to Plan for Holiday Sales? Customer service demands always increase during the holiday buying season, and the way this year has played out presents an even bigger challenge. Lining Up the Pieces. Tonya Morgan.

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Sales Ecommerce Contact Center Return on Investment 52