Thematic

APRIL 17, 2024

Gather and organize customer data: Customer experience analytics draws from various data sources - satisfaction and product surveys, sales conversations, online reviews, social media, website behavior, support chat, and more. Determine what you have and organize the data so you can use it. Cross-Team Impact: Break down silos.

Analytics 62

Analytics Customer Experience Analysis Effort Score 62

Thematic

APRIL 17, 2024

Gather and organize customer data: Customer experience analytics draws from various data sources - satisfaction and product surveys, sales conversations, online reviews, social media, website behavior, support chat, and more. Determine what you have and organize the data so you can use it. Cross-Team Impact: Break down silos.

Analytics 62

Analytics Customer Experience Analysis Effort Score 62

Thematic

APRIL 17, 2024

Gather and organize customer data: Customer experience analytics draws from various data sources - satisfaction and product surveys, sales conversations, online reviews, social media, website behavior, support chat, and more. Determine what you have and organize the data so you can use it. Cross-Team Impact: Break down silos.

Analytics 62

Analytics Customer Experience Analysis Effort Score 62

BirdEye

MAY 3, 2023

Common examples of B2B marketing channels are Search Engine Optimization (SEO), Pay-Per-Click (PPC) advertising, content marketing, B2B online communities and select social media platforms, email marketing, and webinars. Run a paid social media ad asking for more likes and shares. Enter the world of SEO.

Marketing 98

Marketing B2C Social Media Multi-Channel 98

GetFeedback

SEPTEMBER 24, 2019

Before you worry about proving the ROI of a VoC program, focus on building relationships and trust with the key stakeholders in your company. Getting advocates to participate in case studies and referral programs would be a big win for marketers, and thus a win for CX leaders, too. Speak to the unique value of each stakeholder

How To 150

How To ROI Policies Analysis 150

Natalie Petouhof

MAY 11, 2016

If you are doing something really interesting, make sure to send in your case study! If you have what it takes to compete in the SuperNova Awards submit your application today: https://www.constellationr.com/events/supernova/2016. It’s your time to be recognized for your hard work!

Case Study 40

Case Study Study Innovation Leadership 40

Gainsight

MARCH 15, 2024

As user requests to engage with the community without Meta accounts grew, it became evident that HoneyBook’s community’s value extended beyond traditional social media. Learn more about how to pair Education and Community efforts in our new case study, Front Empowers Customers Through Digital Self-Service for Success.

Self Service 52

Self Service Sports Case Study Resources 52

Natalie Petouhof

JANUARY 29, 2016

In wanting others to see what I saw, I started down the road of creating ROI models for digital / social / online communities. Now many years later, I am hearing the same question so I revisited the topic in some new research, ROI of Online Cloud Communities. Maybe even make it into our case study library!

ROI 40

ROI B2C Case Study B2B 40

Michel Falcon Experience

NOVEMBER 10, 2014

This post is not about football; it’s about social media, brand awareness and customer engagement. As a customer experience consultant and keynote speaker, I’m always on the hunt to find companies who are engaging well with social media to discuss with my clients and email subscribers. featured'

Social Media 145

Social Media Case Study ROI Brands 145

Lithium

JUNE 11, 2019

Building on the foundation laid with Community Manager Certification Level I, this new course includes more data points, deeper case study examples, new reusable assets, and more opportunities to collaborate with fellow attendees. Social Media Management Strategy Certification. ROI Connection. Duration : 8 hours.

Social Media 40

Social Media Case Study ROI Course 40

Lithium

JUNE 11, 2019

Building on the foundation laid with Community Manager Certification Level I, this new course includes more data points, deeper case study examples, new reusable assets, and more opportunities to collaborate with fellow attendees. Social Media Management Strategy Certification. ROI Connection. Duration : 8 hours.

Social Media 40

Social Media Case Study ROI Course 40

Lithium

JUNE 11, 2019

Building on the foundation laid with Community Manager Certification Level I, this new course includes more data points, deeper case study examples, new reusable assets, and more opportunities to collaborate with fellow attendees. Social Media Management Strategy Certification. ROI Connection. Duration : 8 hours.

Social Media 40

Social Media Case Study ROI Course 40

SurveySparrow

JANUARY 30, 2024

Case Study Narratives In a case study, a client might elaborate, “The software’s seamless integration with our existing tools saved us hours of manual work. Metrics like click-through rates, conversion rates, and customer acquisition costs offer ROI insights, guiding future initiatives.

Comparison 52

Comparison Analysis Trends Case Study 52

Natalie Petouhof

MAY 27, 2016

Digital Transformation: Customer Engagement, CRM, Innovation, Customer Experience, Customer Service, The Cloud and Analytics. • ROI Of Customer Service & Customer Experience. • Case Study: Elaine Turner® Brand and Oracle Commerce, Marketing and Customer Service-Upcoming. • ROI of Social Customer Service- Upcoming. •

Omni-Channel 40

Omni-Channel Social Media e-support ROI 40

VDS

JUNE 6, 2023

By following these guided steps, you’ll be able to assess your needs, define requirements, research providers, evaluate pricing and ROI, and ultimately make an informed decision that aligns with your organization’s goals. Consider their reputation, experience, customer reviews, and case studies.

Contact Center 52

Contact Center ROI Return on Investment Case Study 52

VDS

JUNE 6, 2023

By following these guided steps, you’ll be able to assess your needs, define requirements, research providers, evaluate pricing and ROI, and ultimately make an informed decision that aligns with your organization’s goals. Consider their reputation, experience, customer reviews, and case studies.

Contact Center 52

Contact Center ROI Return on Investment Case Study 52

Michel Falcon Experience

SEPTEMBER 17, 2014

Zappos is a case study on how to do this. The ROI of some customer experience initiatives can take 6, 12 or 24 months to come to surface. There are many affordable ways to engage with customers: host Customer Advisory Board meetings, listen to live calls with your contact centre team or monitor your social media feeds.

Customer Focused 167

Customer Focused Customer Centricity ROI Case Study 167

Oracle

MARCH 20, 2018

Not an easy feat within a B2B market, Mack has made a concerted effort to grow organically via social media, through targeted content strategies, and by utilizing data across their customers’ buying journey. Attending Oracle Modern Customer Experience 2018?

Marketing 60

Marketing Social Media Case Study ROI 60

Lithium

JUNE 27, 2022

This social channel has exploded in use since 2020, with over 1 billion current users and growth unmatched by any other social media today. Unlike the more traditional social media channels, what is required to read TikTok's metrics goes far beyond Twitter or any Meta social channels.

Analytics 52

Analytics Engagement Social Media Video 52

CSM Magazine

JUNE 30, 2022

From enhancing your customer journey to creating your brand voice to solving callers’ requests, an IVR system can take your user experience to the next level and increase ROI. Social media, paid search, native ads, etc. A smartly designed IVR system is beneficial all around for both businesses and customers. Prevent fraud.

Customer Service 52

Customer Service Case Study Customer Journeys Social Media 52

Amity

OCTOBER 22, 2018

Drip feed case studies from their vertical, send tips via Did-You-Know style formats and also highlight other ways the can get information from your company such as the knowledge base and social channels. Check their social media accounts to see if they are talking about not only your brand but your competitors.

Customer Journeys 82

Customer Journeys Case Study How To Entertainment 82

Michel Falcon Experience

APRIL 23, 2019

I wanted to start sharing stories from companies you might not be too familiar with to give evidence that regardless of your industry or size of company, you too can become a case study. If you like what you read, please consider sharing this on social media and with your team. Why can’t I lead MY team like this?

Company 95

Company Customer Experience Customer Service Net Promoter Score 95

NetBase

OCTOBER 29, 2018

Fully Understand Social Conversations and Drive Your Business with Demonstrable ROI. Dhara Naik , Social Media Strategy Lead, AbelsonTaylor shared 8 simple rules for showing ROI through social listening and driving business results. Social Media Moments. Managing “Oh $%!#”

Brands 60

Brands Social Media Analytics Conference 60

Influitive

AUGUST 3, 2015

If prospects consider online information and opinions from peers as two of the most vital sources of information when starting the buying process, then marketing and sales teams need to leverage their customers to generate social proof for their product. Increase social media buzz.

B2B 66

B2B Report Social Media Marketing 66

Eptica

JULY 5, 2017

Nearly 80% of consumers want to use digital channels such as the web, email, social media and chat to interact with insurers. Read the full case study about how Carole Nash is benefiting from using Eptica here and watch a related video here. Demonstrating the financial ROI of better customer experience.

Insurance 50

Insurance Social Media Policies Case Study 50

Magellan Solutions

AUGUST 6, 2021

Furthermore, outsourcing staff leasing service to a BPO company guarantees an average annual return on investment (ROI) of 27.2%. Having this high rate of ROI has a business growth of 7% to 9% faster than those who do not outsource PEO. billion social media users around the world. As of 2020, there are 4.48

Social Media 52

Social Media Call Center Financial ROI 52

NetBase

JUNE 28, 2019

We hosted our latest NetBase LIVE London on 19-20 June and attracted quite a crowd, with over 150 social media experts, enabling us to spend two fast-paced, insight-packed days with brands, agencies, customers and prospects. Creating Business Value from Social Insight & Analytics. Advanced Best Practices in Social Analytics.

Analytics 49

Analytics Social Media Conference ROI 49

Magellan Solutions

JULY 6, 2022

Furthermore, outsourcing staff leasing service to a BPO company guarantees an average annual return on investment (ROI) of 27.2%. Having this high rate of ROI has a business growth of 7% to 9% faster than those who do not outsource PEO. billion social media users around the world. As of 2020, there are 4.48

Social Media 40

Social Media Call Center Financial ROI 40

SurveySparrow

APRIL 11, 2021

What is their social media interaction with your brand like? When referring to multiple channels, we want you to think about using social media, email marketing, podcasts, paid targeting, organic content, web content, and sales outreach. How many times have they opened emails from you? Have they filled any opt-in forms?

Strategy 98

Strategy How To Effort Score Social Media 98

LiveChat

NOVEMBER 22, 2017

If you wait long enough to see results from your inbound marketing efforts with no tangible ROI, your strategy could be the problem. If you do not have the resources to write blog posts 4+ times a month, you can invest in compounding blog posts for greater ROI. Social Media. Social media advertising.

Strategy 44

Strategy Marketing Social Media eBook 44

Magellan Solutions

JUNE 12, 2021

From a business’ point of view, customer retention and ROI is the ultimate goal to keep it running. Social media. Identifying these key trends through the help of speech analytics improve customer retention , lower churn rate, and increase ROI. Increase of each customer’s lifetime value is the key to a stable ROI.

Call Center 52

Call Center Analytics Self Service Multi-Channel 52

NetBase

SEPTEMBER 26, 2019

And in the report, we have case studies spanning a variety of verticals that demonstrate meaningful metrics and ROI in action, including: The cruise industry. Media and entertainment. Acting as the in-house social media knower of all things, and actually being that person. Hospitality and restaurants.

Analytics 40

Analytics Competitive Advantage ROI Entertainment 40

Win the Customer

MAY 12, 2020

If we look at the ground level, all such demands of the customer can only be fulfilled if the business organization is successfully handling a call centre in a niche, many companies hire proofreading services to write interesting thought leadership, blogs and case studies; and proofread annual reports, sustainability reports.

Self Service 52

Self Service Social Media Case Study Sales 52

Magellan Solutions

JULY 28, 2021

It is also favorable for your potential clients as 77% of them said that they need to conduct more analysis first about return of investment (ROI) before making a purchase decision. Case Studies. To top it all off, you can also ask your call center partner to occasionally work on your social media presence. .

B2B 52

B2B Call Center Social Media Omni-Channel 52

ClearAction

FEBRUARY 7, 2016

Tools, techniques, and case studies catalyze your customer experience management success. Customer Experience Management Using Social Media BKM: Wells Fargo. Customer Experience Social Media Conversations BKM: Dell. < Customer Experience ROI by Leveraging Customer Data article.

Customer Experience 48

Customer Experience Customer Centricity Employee Engagement Social Media 48

Kustomer

JULY 10, 2020

In a world that’s so heavily focused on utilizing digital technology and social media to create convenient experiences for consumers, making your customer service communication lines as simple, seamless and tailored as possible to specific members of your audience is a must.

Customer Service 52

Customer Service Return on Investment Customer Service Strategies Loyalty 52

InMoment XI

NOVEMBER 15, 2023

These sources include surveys, social media, reviews, and customer support interactions. What is the ROI of Customer Experience Analytics? Understanding the Return on Investment (ROI) of customer experience analytics is crucial for businesses aiming to justify their investments in this strategic initiative.

Analytics 324

Analytics Customer Experience e-support Net Promoter Score 324