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First Direct Bank Decided to Always Be Available: A Case Study

Customer Bliss

Learn more in this case study. #CX First Direct’s is equally as swift, personal and helpful in mobile, social and Internet interactions. Even in these social media interactions, First Direct imparts a human touch. Want more case studies? It says, “Our time is more important than yours.”. out of 100).

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7 Effective Ways to Collect Customer Feedback through Social Media

GetFeedback

But one sometimes overlooked method of collecting feedback is by meeting your customers where they are— distributing surveys through social media. . Why social media is a gold mine of customer feedback. billion people use social media. . And of those 2.82 billion people, many are your customers. .

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CASE STUDY: VSCO Delivers Picture-Perfect CX With Help From ModSquad

ModSquad

For VSCO, ensuring great experiences means delivering top notch support for their product, moderating all images and videos, and interacting with their community on social media and Discord. You can read about it in our VSCO case study. It’s pretty cool. At first, they turned to a traditional outsourcer for help.

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Case Study: How Nimble CRM Helped CX Experts StoryMiners Reinvent Their Own Customer Experience

Storyminers

Mike quickly realized that the right social CRM can make a world of difference in ensuring his team was engaging effectively in conversations informed by valuable social media intelligence and prior communications, focusing less on internal processes and more on results, and working on-the-go without compromising organization.

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Ramping-up Your Digital CX Strategy: Adaptation of Omni Channel and Conversational Support

Speaker: Michael McMillan - Customer Experience Expert, TEDx Speaker, and Author

Whether via chat bot, email, or social media, every customer should have the same opportunity to resolve their queries. With the numerous changes in the market, it is critical that your CX strategy can evolve and better support your customers regardless of where they are in their journey.

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Hire People with the Ability to Care: A #MakeMomProud Case Study

Customer Bliss

Social media feedback from every type of customer group cites how much the person understood who they were or if they got them. Instead, her behavior was talked about at a conference, in this book, and likely across a lot of social media. It is a condition for earning that sale.

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3 Case Studies in Successful Social Media Customer Engagement

Win the Customer

Social media has become a major tool for marketers. But even though most small businesses use social media, it doesn’t mean they’re using it effectively. For instance, only 45 percent of marketers think their Facebook strategy is effective, reports Social Media Examiner. The campaign reached 5.5