Amity

NOVEMBER 6, 2017

Tease Them With Your Product Roadmap. If your customers care about your product, they’ll be curious about new features, and they’ll want to be in the know about long-term product roadmaps. Below are some useful tips to get unresponsive customers to finally get back to you. Ty Magnin, Appcues' Blog.

How To 81

How To Roadmap Case Study Tips 81

BirdEye

APRIL 25, 2023

It’s a roadmap that outlines your goals, target audience, which social media platforms to use, what kind of social content to create, and how to measure success. It is an important component in social media management. Businesses can use tools like Google Analytics to measure this metric.

Social Media 93

Social Media How To Infographics Video 93

Lithium

JUNE 11, 2019

Participants will learn the important concepts and settings that community managers most often consider as they set up and maintain a community. Audience: Beginner/Intermediate Community Managers and Administrators. Studio features for Community Managers. Measurement through Metrics and Lithium Social Intelligence (LSI).

Social Media 40

Social Media Case Study ROI Course 40

Lithium

JUNE 11, 2019

Participants will learn the important concepts and settings that community managers most often consider as they set up and maintain a community. Audience: Beginner/Intermediate Community Managers and Administrators. Studio features for Community Managers. Measurement through Metrics and Lithium Social Intelligence (LSI).

Social Media 40

Social Media Case Study ROI Course 40

Lithium

JUNE 11, 2019

Participants will learn the important concepts and settings that community managers most often consider as they set up and maintain a community. Audience: Beginner/Intermediate Community Managers and Administrators. Studio features for Community Managers. Measurement through Metrics and Lithium Social Intelligence (LSI).

Social Media 40

Social Media Case Study ROI Course 40

Gainsight

JUNE 29, 2021

The need for a team to manage customer relationships and needs became clear as companies started losing customers. SaaS companies have pioneered Customer Success as a function, building dedicated teams to manage relationships and make sure customers are happy and seeing value from a product or service they purchased.

Case Study 40

Case Study Roadmap Customer Success ROI 40

CustomerSuccessBox

SEPTEMBER 4, 2019

When I look back to the old me, I feel that I have learned a lot as a Customer Success Manager (CSM). The Product team to know the product roadmap and also to give feedback about the product if you have got any from the customers. The Marketing team for facilitating case studies, success stories, best practice docks, etc.

How To 78

How To Roadmap Customer Success Training 78

SmartKarrot

JUNE 30, 2022

Role: Customer Success Director Location: Remote, Boston, MA, US Organization: meQuilibrium As a Customer Success Director, you will advance meQuilibrium’s strategic relevance by driving the integration and adoption in other areas of Human Capital Management and business units within the customer organization. testimonials, case studies).

Customer Success 19

Customer Success Case Study Roadmap Metrics 19

SmartKarrot

NOVEMBER 7, 2022

Manage a pipeline of jointly targeted accounts, and/or key partnerships, providing insights. Oversee the documentation of key CX processes and definition of requirements for core systems (PSA, Case Management, CX). Collaborate with the Product team to groom and enhance our product roadmap. Apply here: [link].

Customer Success 19

Customer Success Case Study Roadmap Leadership 19

SmartKarrot

FEBRUARY 17, 2022

Engage directly with Sales and Product teams to ensure clients are satisfied and that adoption metrics are being met. Manage the end-to-end software implementations with clients, post-sales. Analyze and report on program engagement and outcome metrics. Manage churn risk and identify upsell opportunities.

Customer Success 19

Customer Success Case Study Hotels Roadmap 19

SmartKarrot

MARCH 3, 2022

Role: Director, Customer Success Location: Remote, Chicago, IL, US Organization: Limeade As a Director of Customer Success, you will lead and manage a team of remote SAEs focused on enterprise customers while maintaining high levels of employee engagement, customer satisfaction, revenue retention, and growth.

Customer Success 19

Customer Success Case Study Customer Satisfaction Employee Engagement 19

Comm100

SEPTEMBER 22, 2016

As a team leader or manager, you would do well to study the principles of a growth mindset, and apply them to the numerous challenges you face managing staff, customers, and internal operations. The second edition, updated with case studies and additional resources, will show you how to be, “persuasive, not abrasive.”

Customer Service 100

Customer Service Case Study Gamification Culture 100

SmartKarrot

OCTOBER 27, 2022

Role: Director of Customer Success Location: Remote, United States Organization: Givelify As a Director of Customer Success, you will advise customers as a trusted partner on use-cases, fundraisinggiving strategies, and Givelify products and services. Conduct detailed customer workflow analysis and identify customer success metrics.

Customer Success 19

Customer Success Case Study Roadmap ROI 19

SmartKarrot

SEPTEMBER 3, 2021

Role: Senior Customer Success Manager Location: Remote, Salt Lake City, UT, US Organization: Axon As a Senior Customer Success Manager, you will engage with your customers through regular calls, business reviews, and daily needs. Monitor and manage adoption metrics to ensure customers are utilizing the full Axon platform.

Customer Success 19

Customer Success Roadmap Case Study Training 19

SmartKarrot

AUGUST 26, 2022

Role: Director of Customer Success Location: Remote, United States Organization: FinditParts As a Director of Customer Success, you will manage Contact Center Operations to deliver a great customer experience, meeting or exceeding all revenue goals, KPIs, and SLAs. Manage the risk identification and tracking process until issue resolution.

Customer Success 19

Customer Success e-support Case Study Roadmap 19

delighted

DECEMBER 10, 2019

According to John Maxwell, who leads PwC’s Global Consumer Markets industry sector : “Traditional return on investment (ROI) metrics are no longer sufficient on their own to determine your company’s success. Taking this CX data and correlating it to your operational business metrics is how you’ll drive the point home.

ROI 40

ROI Measurement Customer Experience Effort Score 40

CustomerSuccessBox

DECEMBER 4, 2018

According to studies , the LTV value should be at least 3 times the CAC in order for your company to grow and be sustainable. Without a high customer retention rate, a SaaS company will shut down, no matter how great the other metrics are. Do not focus on too many metrics as that can make the success plan go haywire.

Customer Retention 40

Customer Retention Effort Score Case Study Customer Success 40

SuiteCX

JANUARY 19, 2015

10 Key Insights from 15 Years of Customer Journey Mapping Case Studies January, 2015. It was hard to boil these down to just 10, but we think these are the most important insights to emerge from over 100 client engagements.

Customer Journeys 100

Customer Journeys CRM Leadership Customer Centricity 100

Gainsight

JUNE 11, 2021

Manager, Customer Success at Slack and CEO of Customer Success Network at Slack. How To Hire A Customer Success Manager The Right Way with the amazingly talented Irit Eizips, Chief Customer Officer at CSM Practice. Three key phases for Successful Value Management. Your Customers Need You to Put Yourself First: Listen to Them!

Chief Customer Officer 91

Chief Customer Officer Handbook Customer Success Knowledge Base 91

SmartKarrot

JULY 29, 2021

Develop and report on customer success metrics across a variety of metrics and measures, working to continuously improve the results. Manage the renewal process for channel partners. Develop data-driven playbooks that drive client results and inform product roadmap.

Customer Success 12

Customer Success Case Study Entertainment Roadmap 12

SmartKarrot

APRIL 20, 2022

Role: Customer Success Director Location: Remote, United States Organization: Hunt Club As a Customer Success Director, you will develop the playbook for delivering a world-class customer experience (cadence for update meetings, success metrics, surveys, tokens of appreciation, etc.). testimonials, case studies).

Customer Success 19

Customer Success Case Study Roadmap Trends 19

Kayako

JANUARY 28, 2016

JIRA is an issue management platform that allows teams to easily manage issues throughout their entire lifecycle. Track, plan and roadmap new product releases. Your entire team can manage their time and organize their work using cards packed with information. Even your managers can use it for collecting team feedback.

Tools 120

Tools Self Service Communication Training 120

SmartKarrot

JANUARY 15, 2021

Let’s use a case study to explore both the benefits of smooth coordination and how to identify areas requiring collaboration. The SaaS customers tend to be managers and general managers of traditional lodging providers (hotels, motels, etc.) The case study examples under each step are merely thought-starters.

Customer Success 19

Customer Success Case Study Hospitality Roadmap 19

SmartKarrot

JUNE 29, 2021

Lead, develop, and grow teams of high-performing Partnership Account Managers, Strategic Account Managers, and Customer Success Managers. As part of the DocMatter leadership team, you will present department metrics and outputs to executive leadership and during company-wide meetings. Manage account escalations.

Customer Success 10

Customer Success Leadership Case Study Roadmap 10

SmartKarrot

OCTOBER 13, 2020

Evaluate Key Performance Indicators and metrics to drive adoption, retention, growth, and reduce churn. Apply here: [link] Role: Customer Success Manager Location: San Francisco, CA, US Organization: Affinity You will be responsible for transforming the current clients into product champions!

Customer Success 10

Customer Success Case Study Roadmap Metrics 10

SmartKarrot

DECEMBER 9, 2020

Role: Director, Customer Success Management Location: Minneapolis, MN, US Organization: Calabrio, Inc. As a Director of Customer Success Management, you will promote a culture focused on industry excellence and superior service. Drive Customer Success Managers to educate customers on new products and releases.

Customer Success 10

Customer Success Case Study Effort Score Return on Investment 10

SmartKarrot

MAY 19, 2020

Ever since the boom of the SaaS industry in the past decade, client success and client success manager skills has become the key strategies of the companies who want to maintain a long term relationship with their customers. This role is now widely known as customer success manager (CSM). So, let’s dive straight into them!

Net Promoter Score 10

Net Promoter Score Management Effort Score Customer Success 10

ChurnZero

DECEMBER 20, 2019

The winners in C S Management will align their business objectives to the customer’s desired outcomes and experiences. Bri Adams , Customer Success Manager , ChurnZero . Jay Nathan , Founder & Managing Partner, Customer Imperative . Dig in and enjoy. . . . Customer results will sell, not features.

Customer Success 80

Customer Success Chief Customer Officer ROI Sales 80

SmartKarrot

MARCH 16, 2021

Role: Director of Customer Success Location: Remote, United States Organization: Terminus As a Director of Customer Success, you will manage a team of 8 (and growing) Customer Success Managers. Manage to production metrics and data-based performance goals. Manage to production metrics and data-based performance goals.

Customer Success 10

Customer Success Handbook Case Study Roadmap 10

SmartKarrot

JANUARY 13, 2021

Define operational metrics for the team and establish a system for tracking metrics. As a Vice President of Customer Success, you will set and manage your team’s objectives and priorities to ensure they achieve customer adoption, customer retention and customer satisfaction metrics.

Customer Success 10

Customer Success Metrics Case Study Consulting 10

SmartKarrot

JUNE 15, 2021

Role: Vice President of Customer Success Location: Remote, United States Organization: Parsable As a Vice President of Customer Success, you will drive Customer Success strategy and roadmap to ensure measurable success, retention, and expansion across various industry segments.

Customer Success 10

Customer Success Case Study Financial Roadmap 10

SurveySparrow

SEPTEMBER 6, 2019

As a part of the customer experience program, Customer Lifetime Value is one of the key metrics that need to be tracked. This is an important metric as it keeps you aware of how valuable an already existing customer is and ensure that you take steps to keep them satisfied. 7 Create a knowledge base. 8 Feedback. Conclusion.

Social Media 51

Social Media Effort Score Metrics Customers 51

SurveySparrow

MARCH 26, 2021

A GTM strategy provides a roadmap for businesses to understand the relevancy and impact of their marketing and sales strategy. It is the product manager who is usually responsible for the go-to marketing strategy. Prospects like them should be given case studies, tutorials, webinars, demos, etc.

Strategy 52

Strategy Marketing Advertising Airlines 52

SmartKarrot

JANUARY 28, 2021

Apply here: [link] Role: Customer Success Manager, Enterprise Location: Scottsdale, AZ, US Organization: Reputation.com As an Enterprise Customer Success Manager, you will maintain frequent engagement with Director/VP/C-Level customer sponsors and stakeholders to integrate Reputation into their daily workflow.

Customer Success 10

Customer Success Case Study Roadmap Customers 10

SmartKarrot

DECEMBER 22, 2020

Manage customer escalations as the senior business owner for their success. Monitor team performance on key metrics and employee satisfaction. Manage a portfolio of accounts toward optimal coverage targets including a personal portfolio. This is a “player/coach” role by design.

Customer Success 10

Customer Success Tourism Case Study Roadmap 10

ECXO

DECEMBER 26, 2023

Highly practical and accessible, it includes case studies and examples from AT&T, Apple, Spotify and The Wall Street Journal showing how these approaches have been used in practice. It features case studies of leading brands including Lemonade, Spotify, CEMEX, VMware, Starbucks, NIKE and Amazon. Here is the link.

Case Study 52

Case Study Customer Centricity Social Media Competitive Advantage 52

Currency Alliance

MARCH 21, 2019

Campaign Management. The sea-change in marketing technology is evident in the Gartner CMO survey, which tracked spending across all marketing disciplines: …most of which are rooted in martech solutions, younger than loyalty program management technologies, but all united by the common need to share customer data and use it to drive results.

Loyalty 58

Loyalty Banking Loyalty Programs CRM 58