Lithium

AUGUST 3, 2022

Since the beginning of the marketing and advertising era, it has been notoriously difficult to prove the ROI of any given campaign. We sat down with Matt Deluca, Khoros Director of Strategic Services, to better understand when cost-cutting makes sense, and how to understand the varying ROI of the marketing world. Parker Hicks.

ROI 52

ROI Marketing Social Media Advertising 52

Natalie Petouhof

SEPTEMBER 1, 2016

The report goes into a lot of detail so it’s clear how to calculate the ROI of social customer service: Many brands have experienced incidents where not taking care of an issue turned into a social media nightmare. The components of a business case include: Goals and objectives for the social customer care initiative.

ROI 45

ROI Social Media Airlines Customer Service 45

ShepHyken

DECEMBER 4, 2020

When we refer to investing in the wrong technology, we are talking about technology solutions that are too expensive, have low adoption, and fail to deliver ROI. Customer Experience Roadmap Case Study. The post Guest Post: How to Build Your Customer Experience Roadmap appeared first on Shep Hyken. Wrong Technology.

Roadmap 140

Roadmap Customer Experience Airlines How To 140

Survicate

SEPTEMBER 13, 2018

We decided to launch an educational campaign — the insight there was, we need to be educating customers on how to get started with a business, even before the logo itself, ” Michael says. The post How Logojoy got a 2400% ROI using Survicate appeared first on Survicate.

ROI 61

ROI Case Study Survey Feedback 61

Natalie Petouhof

JANUARY 29, 2016

In wanting others to see what I saw, I started down the road of creating ROI models for digital / social / online communities. Now many years later, I am hearing the same question so I revisited the topic in some new research, ROI of Online Cloud Communities. And note, ROI of online communities is NOT limited to customer service.

ROI 40

ROI B2C Case Study B2B 40

delighted

DECEMBER 10, 2019

ROX is the new customer experience ROI. Let’s get right into it — how customers perceive your brand can influence the success of your business more than ever before. A common misconception when building a customer experience program is that it is difficult to quantify the success of your endeavors and that the ROI is usually unclear.

ROI 40

ROI Measurement Customer Experience Effort Score 40

Kayako

DECEMBER 3, 2015

And you know just how powerful delightful customer service experiences can be to drive positive word-of-mouth. But how do you present this to those who are focused on ROI and efficiencies? Maybe you could send over some case studies – like these ! Google is your friend.

Customer Service 120

Customer Service How To Case Study NPS 120

Amity

OCTOBER 22, 2018

Drip feed case studies from their vertical, send tips via Did-You-Know style formats and also highlight other ways the can get information from your company such as the knowledge base and social channels. This can be anything from case studies, testimonials, and at the very least, some demonstrable data set proving ROI/business uplift.

Customer Journeys 82

Customer Journeys Case Study How To Entertainment 82

Circular Edge

MAY 26, 2023

I joined CE’s Jonathan Cobb, Arun Chhatpar, and Nitin Lakhpat to explore Supply Chain Automation & Mobility in JDE using AtomIQ , which featured a customer case study from Atrion Medical. All of these products integrate near seamlessly with JDE, so there is little to no learning curve for users – delivering “instant ROI”!

Case Study 52

Case Study Innovation Study Entertainment 52

Thematic

APRIL 17, 2024

Measurable ROI Customer experience analytics lets you demonstrate the return on investment (ROI) of your customer-centric efforts. Here's how to focus your efforts. Here's how to unlock its full transformative potential. Simple satisfaction ratings, keywords and sentiment will only scratch the surface.

Analytics 62

Analytics Customer Experience Analysis Effort Score 62

Thematic

APRIL 17, 2024

Measurable ROI Customer experience analytics lets you demonstrate the return on investment (ROI) of your customer-centric efforts. Here's how to focus your efforts. Here's how to unlock its full transformative potential. Simple satisfaction ratings, keywords and sentiment will only scratch the surface.

Analytics 62

Analytics Customer Experience Analysis Effort Score 62

Thematic

APRIL 17, 2024

Measurable ROI Customer experience analytics lets you demonstrate the return on investment (ROI) of your customer-centric efforts. Here's how to focus your efforts. Here's how to unlock its full transformative potential. Simple satisfaction ratings, keywords and sentiment will only scratch the surface.

Analytics 62

Analytics Customer Experience Analysis Effort Score 62

Clarivate

JANUARY 29, 2019

Customer Case Studies: As you can see, half of the top 10 are case study webinars where our customers are discussing the progress, issues, and results that happened in their company when they worked with CustomersFirst Now on mapping their journeys and focusing on improving their CX. Top CX Themes. Gaining CX Buy IN.

Customer Journeys 65

Customer Journeys Video Case Study Study 65

Gainsight

MARCH 15, 2024

During the webinar, Masters shares her insights on how to go about creating a community from scratch, and gives us an inside perspective on the immediate success Honeybook realized with their community. Here’s how to get started. Our key takeaway? Even early communities can bring an exponential impact to your business.

Self Service 52

Self Service Sports Case Study Resources 52

CustomerSuccessBox

SEPTEMBER 4, 2019

The Marketing team for facilitating case studies, success stories, best practice docks, etc. In this kickoff meeting, you interact with the stakeholders, try to reconfirm the use case and business objectives (depending on your inputs from the handoff meeting), get additional inputs and establish a roadmap for the journey ahead.

How To 78

How To Roadmap Customer Success Training 78

SurveySparrow

APRIL 11, 2021

You can add more supporting information while following up with them, such as a case study or a new advancement in the technology you use or a feature you offer. It depends on how well you place the CTA and word it. . The post How To Create A Revenue Winning Lead Nurturing Strategy appeared first on SurveySparrow.

Strategy 98

Strategy How To Effort Score Social Media 98

Calabrio

APRIL 13, 2017

Download our whitepaper, How to Succeed with Contact Center Analytics , to learn how to move ahead with confidence on your contact center analytics project. Whitepaper: The Benefits & ROI of Speech Analytics. Case study: Contact Lens Retailer Avoids Costly Fines with Calabrio Analytics.

Contact Center 113

Contact Center Analytics Case Study ROI 113

Zeisler Consulting

JUNE 30, 2021

If I ask you what your NPS tells you, you can probably go on about Customer loyalty, likelihood to repurchase, share of wallet, and many other great things that have come out of white papers and case studies over the years. In order to get people to pay attention and to secure ‘buy-in’, you’ve labored to evince the “ROI of CX”.

Effort Score 93

Effort Score NPS ROI Case Study 93

Amity

NOVEMBER 6, 2017

It can start from something small like a profile update to a contextual metric like publishing their 100th blog post, to an outcome metric directly linked to ROI. If a customer isn’t replying to your emails, you wouldn’t want to write a case study because they probably don’t qualify as an advocate.

How To 81

How To Roadmap Case Study Tips 81

West Monroe

FEBRUARY 11, 2024

for more than 20 years, companies continue to be challenged on how to drive progress and—for some—on even how to get started. In the MLC’s recent study, Manufacturers Go All-In on AI , 42% of manufacturing executives cited the lack of comprehensive M4.0 Although we have been discussing the value of industry 4.0

Industry 52

Industry Case Study Analysis Technology 52

Centercode

DECEMBER 22, 2020

This year has forced us to grow and change many, many aspects of our lives, from how we work (#remote), to how we communicate with our team (“Can you guys see my screen?”), ”), to how to dress (hello sweatpants, my old friend). The ROI of Testing Pre-Release Products with Centercode. Other Highlights.

eBook 75

eBook Case Study ROI Roadmap 75

Second to None

MAY 8, 2018

No other marketing tactic comes close to matching this ROI. For the sixth and seventh email, send messages focusing on how your company solves this problem. Citing case studies and testimonials helps you drive your point home. After all, most online shoppers never complete their purchases.

Ecommerce 59

Ecommerce Customer Journeys Brands Marketing 59

Calabrio

APRIL 13, 2017

Download our whitepaper, How to Succeed with Contact Center Analytics , to learn how to move ahead with confidence on your contact center analytics project. Whitepaper: The Benefits & ROI of Speech Analytics. Case study: Contact Lens Retailer Avoids Costly Fines with Calabrio Analytics.

Contact Center 100

Contact Center Analytics Case Study ROI 100

Calabrio

APRIL 13, 2017

Download our whitepaper, How to Succeed with Contact Center Analytics , to learn how to move ahead with confidence on your contact center analytics project. Whitepaper: The Benefits & ROI of Speech Analytics. Case study: Contact Lens Retailer Avoids Costly Fines with Calabrio Analytics.

Contact Center 100

Contact Center Analytics Case Study ROI 100

CSM Magazine

FEBRUARY 15, 2019

Are you thinking about starting an omnichannel marketing campaign, but you’re not quite sure how to do it? In many case studies, brands revealed that omnichannel marketing simply brings better results than other types of marketing. Improvement of ROI. ? Omnichannel VS. Multichannel. Better brand awareness. ?

Omni-Channel 40

Omni-Channel Marketing How To Case Study 40

TechSee

JUNE 16, 2021

The technology has been proven to improve ROI by boosting efficiency in contact centers and field services, reducing truck rolls and dispatches, decreasing product return rates , and improving the overall customer experience. Without high levels of adoption of new technology, the company will not realize the ROI they were likely expecting.

ROI 251

ROI Case Study Strategy Wireless 251

Michel Falcon Experience

SEPTEMBER 17, 2014

Zappos is a case study on how to do this. The ROI of some customer experience initiatives can take 6, 12 or 24 months to come to surface. Investing to improve your contact centres training program isn’t so attractive but will pay a higher ROI. They think long term. Read the article here.

Customer Focused 167

Customer Focused Customer Centricity ROI Case Study 167

ViiBE Blog

JANUARY 25, 2021

A real world example of video support’s utility can be found in ViiBE’s Decathlon case study. Case study: Decathlon. Decathlon aimed to use our software to resolve two pain points, How to better serve their customers? How to reduce in-person after-sales services? See the full Decathlon case study here.

CRM 52

CRM Video Case Study Net Promoter Score 52

Confirmit

DECEMBER 17, 2018

In this guide, we share best practices, case studies and practical advice to help you ensure that your Voice of the Customer program becomes a real catalyst for change across your organization. The future of Voice of the Customer is about change and ROI. How to turn words into action.

Chief Customer Officer 40

Chief Customer Officer Case Study Return on Investment ROI 40

Avaya

SEPTEMBER 29, 2016

This case study shares the steps taken by Avaya to reduce a sizeable telecom bill by 50%. They can provide better financial estimates of the cost and savings to ensure adequate ROI. The post How to Realize Huge Cost Savings for Enterprise Telecom appeared first on Avaya Connected Blog. Centralize trunking.

How To 40

How To Telecommunications Case Study ROI 40

Lithium

JUNE 11, 2019

Building on the foundation laid with Community Manager Certification Level I, this new course includes more data points, deeper case study examples, new reusable assets, and more opportunities to collaborate with fellow attendees. Learn how to best engage with customers on the social web. ROI Connection.

Social Media 40

Social Media Case Study ROI Course 40

Lithium

JUNE 11, 2019

Building on the foundation laid with Community Manager Certification Level I, this new course includes more data points, deeper case study examples, new reusable assets, and more opportunities to collaborate with fellow attendees. Learn how to best engage with customers on the social web. ROI Connection.

Social Media 40

Social Media Case Study ROI Course 40

Lithium

JUNE 11, 2019

Building on the foundation laid with Community Manager Certification Level I, this new course includes more data points, deeper case study examples, new reusable assets, and more opportunities to collaborate with fellow attendees. Learn how to best engage with customers on the social web. ROI Connection.

Social Media 40

Social Media Case Study ROI Course 40

ChurnZero

SEPTEMBER 20, 2019

Q&A: How to Build Effective Customer Success Plans. To talk on this topic of how to build effective Success Plans we hosted a well-attended webinar last week with Jackie Golden, CEO of LandNExpand. During the webinar she taught attendees how to: Identify the high value problems your customers have that your solution can solve.

Customer Success 66

Customer Success Roadmap How To Effort Score 66

Influitive

JULY 17, 2014

Find out what experiences they have had with the technology, how easily it integrated with their existing systems and whether the vendor offers good support. Don’t forget to ask how your peers are measuring their success. Your goals will help you determine your ROI, so decide what success looks like for you.

B2B 45

B2B Marketing ROI How To 45

Oracle

SEPTEMBER 12, 2019

Are you wondering how to create fantastic UI in Oracle’s Siebel CRM to drive adoption and improve user experience and productivity? Attend this session and find out how companies have completed successful open UI projects as well as see the latest product innovations to enhance UX. Role-Based Benefits of Siebel CRM.

CRM 40

CRM ROI Case Study User Experience 40

ChurnZero

JULY 9, 2020

If you teach a customer how to use your product to fix a problem, you’re in the game. If you teach a customer how to be better at their job, you’re playing for keeps. . For tactical-oriented webinars that show how to use functionality, measuring their impact is rather straightforward with product usage data.

Strategy 64

Strategy Marketing Case Study Effort Score 64