ClientSuccess
JANUARY 26, 2022
Your customers are real companies that chose your solutions to bring their goals to life, so of course, they would be at the top of the list for sharing ‘why’ a partnership was formed. Customers can become a crucial part of your outbound content strategy through customer case studies, referrals, marketing opportunities, and more. .
CustomerSuccessBox
MARCH 14, 2022
According to a research study done by Mordor Intelligence, the compound annual growth rate estimated for the global customer success management market, let alone in the timeframe of 5 years (2021-2026) is estimated to be 25.02%. We have curated the best courses and training handpicked for you to select the best out of the best.
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Totango
AUGUST 21, 2020
As competitors become more customer-savvy and customers continue to raise the bar of their expectations, keeping customers happy is no longer the icing on the cake—it is now a main and necessary ingredient for business success, and it comes about primarily through the creation of customer value. CS Defined.
InMoment XI
NOVEMBER 25, 2021
In the world of customer experience, predictive modelling means using data to predict the future needs, wants, and behaviours of your customers and employees. My name is Ton Luijten, and I’m a Customer Success Director for InMoment, as well as the Data Science Lead for the APAC region.
Optimove
JANUARY 31, 2019
In this space, the most effective form of social proof is case studies. Regardless of the “why,” sharing case studies with prospective clients is an essential part of every sale process. During the conversation, we asked if we could publish a case study based on the exciting results we had achieved for the company.
ClientSuccess
JANUARY 25, 2021
For most customer success departments, the internal department you work closest with and most often is definitely sales. Actionable ways to bridge the gap between customer success and marketing. Case Studies. Webinar: How We Became a Customer-Obsessed Company. And the results need to be there as well.
ClientSuccess
MARCH 9, 2020
When many of us in the business world (yes, even those of us in customer-facing roles) hear the phrases ‘Customer Success’ and ‘Customer Experience’, we often think of them as interchangeable. After all, don’t they both deal with engaging customers? Understanding Customer Success.
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