Optimove

JANUARY 31, 2019

In this space, the most effective form of social proof is case studies. Regardless of the “why,” sharing case studies with prospective clients is an essential part of every sale process. During the conversation, we asked if we could publish a case study based on the exciting results we had achieved for the company.

Case Study 40

Case Study Study Competitive Advantage Conference 40

Beyond Philosophy

JANUARY 23, 2017

Learn more about creating a great experience for your customers with Beyond Philosophy’s new training course: The Secrets of a Successful CX Program. The post Case Study: Enhance Your CX With This Technology appeared first on. Would you like to take a cruise on a ship that knows what you want? Share your thoughts below.

Case Study 60

Case Study Study Technology Tourism 60

CustomerSuccessBox

MARCH 14, 2022

Read further to know about Customer Success courses that you should be doing in 2022 to grow in your career. We have curated the best courses and training handpicked for you to select the best out of the best. We have curated the best courses and training handpicked for you to select the best out of the best. Course Format: 2.5-hour

Course 52

Course Training Customer Success Customer Journeys 52

InMoment XI

NOVEMBER 25, 2021

I’ve come across many interesting case studies that show how predictive models can be really powerful when trying to sell products or services to your consumers. The most common use case for predictive models in CX and EX tends to be employee or customer churn, which means customers or employees are intending to leave your brand.

Case Study 493

Case Study eBook Exercises Customer Retention 493

Currency Alliance

NOVEMBER 22, 2017

Sometimes I worry about privacy, of course, but this is the world we’re living in. The post The Year 2022 – A Case Study of a Happy Customer appeared first on Currency Alliance. I tend to just embrace it. Besides, I’ve only shared my personal data with the brands that I trust.

Case Study 45

Case Study Study Airlines Hotels 45

Beyond Philosophy

MARCH 17, 2015

When you point it out after the fact, of course, the rational part of us thinks, “Well, that’s ridiculous. To learn more ways you can use the subconscious to evoke the positive emotions you want from your Customer Experience, register for our Advanced Customer Experience Management (CEM) Certification Course beginning on April 20th.

Case Study 60

Case Study Study Sales CEM 60

Helen Dewdney

SEPTEMBER 4, 2018

You can contact her with your own ideas too of course! The Complaining Cow’s history with Tesco. If you are interested in working with Helen see Services for a variety of innovative solutions to your business needs.

Case Study 60

Case Study Consumers Study Social Media 60

ClearAction

FEBRUARY 13, 2023

Leading Customer Experience as a Team Sport is a new course created by Lynn Hunsaker at ClearAction Continuum. This self-paced course is for anyone who wants to learn the best way to lead customer experience for strategic impact. This customer experience course is an actionable overview for making CX a team sport company-wide.

Sports 71

Sports Customer Experience Handbook Case Study 71

CSM Magazine

FEBRUARY 7, 2024

It allows you to balance your personal life, work commitments, and studies seamlessly. Whether you’re an early bird who devours course materials with your morning coffee or a night owl who hits the books after the kids are in bed, online programs are structured to fit into your unique schedule.

Case Study 52

Case Study Course Study Customer Satisfaction 52

delighted

OCTOBER 22, 2019

So, of course, with NPS we ask for a score, but the key piece is that we ask why they actually gave us that score.”. As Manager of User Research Operations, Lindsey Redinger and her team use the qualitative component of NPS surveying to pinpoint what aspects of the InVision platform can be improved upon.

Net Promoter Score 41

Net Promoter Score Case Study Study NPS 41

BlueOcean

JANUARY 9, 2018

With integration between live chat, video chat, SMS, web forums, email, social, self-serve apps, and, of course, voice, the omni-channel experience must be seamless. Check out our latest case study about our custom integration between a client’s IVR system and cloud-based ticketing system. Related Articles.

Omni-Channel 191

Omni-Channel Customer Care Contact Center Case Study 191

ShepHyken

JULY 28, 2023

Of course, your business can try to address these questions in its own terms all day long. Use case studies Case studies can provide nuance and perspective—less a review and more of a narrative, explaining the customer’s experience using your product. A case study can help address these (e.g.,

Case Study 62

Case Study Study Brands Software 62

Thematic

AUGUST 21, 2023

This is the first time Thematic has made a submission to the awards, and to be shortlisted among a record number of entries this year is a testament to our incredible customers, and of course, the tech that drives our success. The case study we submitted to the awards outlined the work we do with Atlassian.

Case Study 62

Case Study Analysis Feedback Course 62

Customer Bliss

MAY 15, 2019

Join me as I discuss what I’ve learned over the course of my 35-year career, so that you can more effectively do the work that needs to be done. Today’s video is an excerpt from my online course , inspired by my book, Would You Do That To Your Mother? Click here to learn more about the course and enroll. .

Case Study 164

Case Study Chief Customer Officer Video Course 164

Customer Bliss

NOVEMBER 13, 2019

Join me as I discuss what I’ve learned over the course of my 35-year career, so that you can more effectively do the work that needs to be done. Today’s video is an excerpt from my online course , inspired by my book, Would You Do That To Your Mother? Click here to learn more about the course and enroll. . Of course not.

Chief Customer Officer 182

Chief Customer Officer Banking Video Course 182

CX University

AUGUST 1, 2023

The program also included real-life case studies and simulations to provide practical experience. Nancy Mpiere, Head Customer Experience, UBA Congo I just concluded my ISO 9001 Lead Implementer Certificate (in French) when I started CXU courses. I highly recommend it.

Training 52

Training Company Case Study Banking 52

Experience Investigators by 360Connext

APRIL 28, 2017

Several customer experience case studies confirmed this idea at Medallia’s Experience 2017 conference. Here are some valuable lessons from the customer experience case studies presented at Experience 2017. And of course customers get a better experience. It’s all about your people.

Case Study 152

Case Study Airlines Conference Wait Times 152

2020 Research

APRIL 11, 2022

In this GreenBook webinar with our CIO Isaac Rogers , he answers questions about how you can leverage digital qualitative research to address your study objectives efficiently and with high engagement from the right kind of respondents. PX starts during recruiting but lasts throughout the course of the research.

User Experience 59

User Experience Customer Experience Case Study Study 59

ClientSuccess

JANUARY 25, 2021

Case Studies. Case studies are one of the most common types of customer marketing initiatives, but there are a few things to remember before passing a customer contact over to marketing. Your customers should be in the right ‘stage’ for a case study or else they may feel overwhelmed and put-upon.

Customer Retention 81

Customer Retention Customer Success Marketing Case Study 81

CX University

MAY 2, 2023

However, getting adult students to engage in their online courses can be a challenge. Students are informed of course learning objectives, meeting dates, and a healthy timeline to complete the independent work. A positive learning experience can help promote engagement and keep them involved in the course and online community.

Engagement 52

Engagement Gamification Course Case Study 52

BlueOcean

AUGUST 27, 2020

And, of course, your company’s plan to launch a new outsourced customer care program. Of course, when that relationship is still new and the launch date is imminent, you may not have a sense of the potential for a strategic partnership. The pandemic has put a thousand things on hold. Strategic partnership is a priority.

Customer Care 156

Customer Care Contact Center Sports Case Study 156

SaleMove

FEBRUARY 5, 2020

Of course, exceptional member service is a priority for PSECU. Read the all-new case study to learn more. Most Credit Unions we speak to are looking for help to bring the branch experience online through digital-first member service. But PSECU , Pennsylvania’s largest Credit Union, is a little different.

Case Study 82

Case Study Call Center Banking Course 82

Zeisler Consulting

JUNE 30, 2021

If I ask you what your NPS tells you, you can probably go on about Customer loyalty, likelihood to repurchase, share of wallet, and many other great things that have come out of white papers and case studies over the years. The goal of your overall CX program, of course, should be to take that action.)

Effort Score 93

Effort Score NPS ROI Case Study 93

Andrew Mcfarland

SEPTEMBER 24, 2022

FutureLearn offers a range of courses on entrepreneurship and goal setting. FutureLearn’s courses have been certified by several prominent institutions and organizations. These are excellent ways to test the platform before committing to a paid course. The design of the courses makes them easy to navigate.

Course 48

Course Case Study Financial Innovation 48

SurveySensum

MAY 9, 2022

Invite your loyal customers to participate in case studies. Also, this process demonstrates the beginning of an interactive relationship with the customer as this will, later on, help you to invite your loyal customers/promoters to participate in further events like case studies or webinars, and so on. .

Feedback 52

Feedback Case Study Effort Score Chief Customer Officer 52

Confirmit

JANUARY 14, 2020

In this case study, you’ll learn how the PennyMac CX team has worked closely with Confirmit’s consultants to deliver an award-winning Voice of the Customer program. The assessment helped identify key areas that provided opportunities for improvement and helped the team set their course for moving forward.

Customer Experience 52

Customer Experience Case Study Contact Center Consulting 52

Confirmit

JANUARY 14, 2020

In this case study, you’ll learn how the PennyMac CX team has worked closely with Confirmit’s consultants to deliver an award-winning Voice of the Customer program. The assessment helped identify key areas that provided opportunities for improvement and helped the team set their course for moving forward.

Customer Experience 52

Customer Experience Case Study Contact Center Consulting 52

Storyminers

APRIL 17, 2019

A small change in course can change your future. Proof came from several real-world case studies. That was the promise of StoryMiners’ PIVOT ON PURPOSE interactive workshop for the Georgia Mentor Protégé Council. The first event was held on April 16, 2019 at AT&T. THE SHIFTS THAT WILL SHIFT US TOMORROW followed.

Case Study 100

Case Study Study Groups Strategy 100

DemandJump

JULY 24, 2020

Website content, white papers, and case studies are all viable ways to speak directly to a consumer. Of course, writing great content is of huge importance, but in order for a content strategy framework to succeed it needs to get in front of the right audience. If you’re wondering, “What should a content plan include?

Case Study 52

Case Study How To B2B Course 52

SurveyGizmo

JUNE 9, 2020

This four-course training program provides expert guidance on how to ask the right questions to deliver the results you need. This training, along with 27 more courses, are free to our paid and trial subscribers. Customer Case Study: Sahler Research Assesses Changing Spending Behavior Related to COVID-19. Learn More.

Case Study 80

Case Study Roadmap Survey Course 80

AskNicely

MAY 17, 2017

Of course, Prussian peasants knew that anything worth guarding was worth stealing and some were able to sneak past the (not very diligent) guards to capture some plants and begin secretly growing their own potatoes. Promoting customer case studies. Social proof can be displayed in a number of ways. Recommendations to friends.

Net Promoter Score 150

Net Promoter Score Case Study Airlines Hotels 150

Michel Falcon Experience

FEBRUARY 27, 2020

Scenarios and case studies like this may be taught in business school but it’s not comparable to watching it play out right before your eyes. I learned to measure risk, think of contingency plans, how to make swift decisions and stay the course. If so, my online course, Team Operating System , may be your solution.

Banking 97

Banking Employee Engagement Case Study Guidelines 97

ShepHyken

SEPTEMBER 7, 2018

Of course, you might already have testimonials and case studies on your site, so you probably don’t need a customer review program. Customer references are difficult to manage, and case studies are found to be less effective than customer references and difficult to manage. A review program.

Case Study 81

Case Study ROI B2B Study 81

CSM Magazine

MARCH 20, 2023

The book uses companies like Apple, Krispy Kreme, and Starbucks as case studies. Students can learn about case studies and examples of inbound and content marketing. Of course, the book is nine years old and details several outdated techniques. For example, Apple was tremendously successful with its iPhone line.

Marketing 52

Marketing Social Media Advertising Case Study 52

Hallmark Business Connections

AUGUST 26, 2021

Over the years, organizations have successfully brought positive attention to their brands during this celebratory occasion by rewarding CX stars, highlighting customer service case studies on corporate intranets and social media, and hosting fundraisers. Of course, the first one to announce “bingo” on the honor system gets a prize.

Customer Service 77

Customer Service Case Study Customer Service Representative Entertainment 77

Magellan Solutions

JULY 13, 2023

This process involves nurturing prospects through social media marketing, gamification, whitepapers, online courses, or other lead generation strategies. Some examples of lead magnets include whitepapers, e-books, templates, free samples, case studies, self-help tools, quizzes, and exclusive content.

Tools 98

Tools Effort Score Social Media Gamification 98

Totango

AUGUST 21, 2020

All of the above, of course, will ultimately also contribute to overall customer-centric growth for your enterprise. Case Study: Monster. Case Study: Zoom. Case Study: SevenRooms. Improve internal processes for collecting, analyzing, and utilizing customer data for more effective strategizing.

Customer Success 78

Customer Success Case Study Self Service Customer Centricity 78