Case Study: How Genesis Improves Member Experience with NPS

AskNicely

Acting on their customer feedback in real time allowed Genesis to address issues and engage with members before they were in danger of losing them. “It’s Download the full case study to find out how Genesis achieved all of the above and more with NPS. The post Case Study: How Genesis Improves Member Experience with NPS appeared first on Net Promoter Score from AskNicely. Uncategorized customer successWe’ve all had this experience.

Case study: Gainsight’s community-driven product feedback loop

inSided

But not just for their own sake, for the sake of their customers, too. As so often is the case in B2B SaaS, your company's success hinges on how successful you can make your customers (and your customerscustomers) with your product.

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Case Study: How Debitsuccess Improves Customer and Employee Retention with NPS

AskNicely

With humble beginnings in the fitness industry, they have grown dramatically to offer billing, customer call center management, and collections in all kinds of industries. That’s 22 million opportunities to get the customer experience right — or wrong. A key requirement for their success is to get customer feedback into the right hands at the right time. What made makes Debitsuccess an interesting study in NPS is their detailed segmentation strategy.

5 ROI-Based Strategies Proven to Drive the Adoption of Visual Assistance

TechSee

It establishes a live video stream with the customer and overlays Augmented Reality annotations to provide step-by-step resolution guidance on their mobile screen. Like any enterprise technology, the success of Visual Assistance rests heavily on employee engagement.

The Customer-Powered Enterprise Playbook

Harness the power of customers across every department of your business with this new playbook. It contains 7 strategic guides for various departments of your business, 9 inspiring case studies, and 7 tactical worksheets to get you started.

Jan 20 – Customer Success Jobs

SmartKarrot

Role: Customer Success Director Location: Pennsylvania, United States Organization: Globality, Inc. As a Customer Success Director, you will serve as the lead point of contact for all customer account management matters.

How to Get More Customer Testimonials and Case Studies Using NPS Surveys?

SurveySparrow

Most customers trust the word of their friends and family more than the endorsement of big celebrities. That’s exactly why recommendations, reviews, and customer testimonials are important if you are looking to gain the trust of your potential customers. Customer Experience

I’m Judging the SuperNova Awards: Make Sure to Submit Your Case Study

Natalie Petouhof

digital retail, supply chain, payments, ‘ubiquitous-channel’ retail). • Next Generation Customer Experience – Customers in the digital age demand seamless service throughout all lifecycle stages and across all channels. (crm, If you are doing something really interesting, make sure to send in your case study! Covering Customer Facing Applications that Drive Awesome Customer Experience.

Nov 19 – Customer Success Jobs

SmartKarrot

Role: Director of Customer Success Location: Remote, United States Organization: Timescale As a Director of Customer Success, you will identify and implement strategic and tactical methods that constantly improve customer experience. testimonials, case studies).

Nov 09 – Customer Success Jobs

SmartKarrot

Role: Vice President of Customer Success Location: Palo Alto, CA, US (Hybrid) Organization: Spin Technology As a Vice President of Customer Success, you will lead the CSM team in driving user adoption, technical success, and long-term partnership with the customers.

Oct 21 – Customer Success Jobs

SmartKarrot

Role: Director, Customer Success Location: Remote, United States Organization: FloQast As a Director of Customer Success, you will ensure the CS organization enables customers to reach desired outcomes while providing a great customer experience.

Sep 27 – Customer Success Jobs

SmartKarrot

Role: Director of Customer Success (Nonprofit) Location: Remote, San Francisco, CA Organization: Windfall As a Director of Customer Success, you will train, develop, and mentor a team of Customer Success Managers. Engage with a global portfolio of customers.

Sep 14 – Customer Success Jobs

SmartKarrot

Role: Director of Customer Success Location: Los Angeles, CA, US Organization: CreatorIQ As a Director of Customer Success, you will lead, mentor, and inspire a Customer Success team of direct reports in the LA office.

Oct 11 – Customer Success Jobs

SmartKarrot

Role: Head Of Client Success Location: Sydney, New South Wales, Australia Organization: Liven As a Head Of Client Success, you will guide, develop and lead the Client Success team to achieve quarterly objectives and key results. Coach customers to be product experts.

Sep 03 – Customer Success Jobs

SmartKarrot

Role: Senior Customer Success Manager Location: Remote, Salt Lake City, UT, US Organization: Axon As a Senior Customer Success Manager, you will engage with your customers through regular calls, business reviews, and daily needs.

11 Examples of Exceptional Customer Service From Companies That Walk the Walk

Promoter.io

At one point or another, most of us have had an experience with a company that we would classify as exceptional customer service. The post 11 Examples of Exceptional Customer Service From Companies That Walk the Walk appeared first on Promoter.io Case Study Customer Success Featured GeneralMaybe it was a pizza restaurant that threw in an extra order of breadsticks to show you that they appreciate your repeat business.

Customer Success & Marketing Success

Gainsight

When you think of customer success and marketing, you may be thinking that those two areas of the business—and their related strategies—aren’t very related. In fact, by making customer success an enterprise-wide priority, the entire company benefits—along with your customers, of course!

What Is Customer Success?

Totango

An enterprise cannot survive without satisfied customers to support it. This has always been true, but never has it been more true than in the era of customer-centricity that we now live in. The question is, what is customer success? What Is Customer Success?

How Customer Success Drives Company Market Valuation

SmartKarrot

As they say, what goes around, comes around, holds true in the customer success niche too. Let’s face it – customer success as a subject is transformative. In simple words, it drives in more exponential value for both vendor as well as the customer.

Crisis Averted: Our Favorite Retail Catastrophes that Never Happened

Cyara

It used to be reassuringly normal for those of us in the customer experience space to reflect on the Black Friday retail season by trading “worst practices” and horror stories. customer experience cx cx monitoring cx assurance customer success case study retail black friday

How Rosetta Stone’s Customer Retention Skyrocketed By 58% With A Customer Advocacy Program

Influitive

Going where no company has gone before: finding a scalable way to boost customer retention Rosetta Stone, the leading provider of language-learning software, has been helping learners around the world master new languages for more than 25 years. In addition to learners at home, Rosetta Stone also serves educators and global businesses to help upskill.

Auror’s Path to 80 NPS (and Why You Should Care)

AskNicely

What do crime fighting, SaaS technology, real-time customer feedback and New Zealand all have in common? In case you need a refresher, in J.K. Like any up-and-coming SaaS startup, rapid growth is a big part of Auror’s roadmap to success. It turned out that they were already killing it in the customer happiness department, with an NPS of 50. This also helped the customer success team to engage with the right customers at the right time to prevent churn.

NPS 150

Jul 01 – Customer Success Jobs

SmartKarrot

Hire, develop and retain a high-performing CS team across all target customers globally. Partner with internal product and marketing executives to develop and implement strategies to enhance the customer experience and enable the voice of the customer and expansion programs.

Jul 28 – Customer Success Jobs

SmartKarrot

Role: VP, Customer Success Location: Remote, Chicago, IL, US Organization: Built In As a VP of Customer Success, you will be responsible for target attainment and overseeing strategies to achieve revenue goals.

Jun 15 – Customer Success Jobs

SmartKarrot

Role: Vice President of Customer Success Location: Remote, United States Organization: Parsable As a Vice President of Customer Success, you will drive Customer Success strategy and roadmap to ensure measurable success, retention, and expansion across various industry segments.

How Mixpanel drives product adoption and increases retention through their customer community

inSided

When Mixpanel first implemented its customer community, the goal was to decrease the number of support tickets and thereby free up Support. Customer Success Case Study

Jun 29 – Customer Success Jobs

SmartKarrot

Role: Director, Customer Success Location: San Francisco, CA, US Organization: DocMatter As a Director of Customer Success, you will provide suggestive strategies and solutions to optimize the customers’ ongoing use of the DocMatter platform.

A CSM’s Guide to Customer Success Stories

SmartKarrot

That’s why as a customer success manager, your best achievement could be the list of customer success stories you’ve managed to compile. But in this world of marketing overkill, the customers are fed up with sales spiels. What makes a great customer success story?

Jun 22 – Customer Success Jobs

SmartKarrot

Role: Customer Success Director Location: Remote, United States Organization: Terminal As a Customer Success Director, you will lead client relationships to facilitate seamless onboarding, ensuring strong relationships and alignment of expectations through the entire customer lifecycle.

Jun 21 – Customer Success Jobs

SmartKarrot

Role: Director of Customer Success, eCommerce Location: Remote, United States Organization: Quotient Technology Inc. Define and implement the vision, planning and execution of the eCommerce Customer Success function. Build business success stories and case studies.

Jun 03 – Customer Success Jobs

SmartKarrot

Role: VP of Customer Experience Location: New York, United States Organization: Airtame As a VP of Customer Experience, you will hire, engage and retain top talent for the Customer Success, Technical Support, and Sales Engineering teams.

Jun 11 – Customer Success Jobs

SmartKarrot

Role: VP of Customer Success Location: New York, NY, US Organization: Narmi As a VP of Customer Success, you will grow and build a product-led Customer Success organization to ensure scalability as Narmi onboards dozens of new customers over the next few years.

May 21 – Customer Success Jobs

SmartKarrot

Director, Customer Success Location: Chicago, IL, US Organization: Paro.io Director of Customer Success, you will work directly with VP Growth (whose purview includes Sales and Sales Operations) to build a high-functioning revenue organization. Role: Sr.

Jul 19 – Customer Success Jobs

SmartKarrot

Role: Director of Customer Success Location: New York, NY, US Organization: Talent Partners Consulting, LLC As a Director of Customer Success, you will oversee all aspects of Call Center BPO activities as they relate to supporting our customers.

Mar 22 – Customer Success Jobs

SmartKarrot

Role: Director of Customer Success Location: Remote, New York City Metropolitan Area, US Organization: Eulerity As a Director of Customer Success, you will manage the Customer Success Team to ensure proper client assignments, data-driven insight, and continuing optimal service quality.

Jul 14 – Customer Success Jobs

SmartKarrot

Role: Director of Customer Success and Operations Location: Remote, San Diego, CA, US Organization: GoShare As a Director of Customer Success and Operations, you will ensure that every customer and driver has a great experience with GoShare.

Customer Success and Product Team Collaboration

SmartKarrot

A healthy Customer Success and Product team relationship is essential for high performing, high growth companies. Most software companies can point to areas of coordination between Success and Product and this is an excellent starting point. Conduct a Customer Interaction Audit.