Lithium

JANUARY 28, 2020

Digital Trends for 2020 Every Brand Should Know. Measure the Impact of Your Community. Gamification. Gamification Best Practices from 3 Leading Brands. Gamification: Turning Rewards and Recognition into Brand Engagement. How Online Communities Improve Every Stage of the Customer Journey.

Resources 52

Resources Gamification Measurement Customer Journeys 52

Lithium

JANUARY 28, 2020

Digital Trends for 2020 Every Brand Should Know. Measure the Impact of Your Community. Gamification. Gamification Best Practices from 3 Leading Brands. Gamification: Turning Rewards and Recognition into Brand Engagement. How Online Communities Improve Every Stage of the Customer Journey.

Resources 52

Resources Gamification Measurement Customer Journeys 52

SurveySensum

SEPTEMBER 21, 2023

But there’s a vital step between wanting to retain customers and actually measuring your success – that’s where the Customer Retention Rate comes in. The customer retention rate measures how well a business retains customers over time, assessing its ability to prevent churn or customer switching. But what is it exactly?

Customer Retention 52

Customer Retention Strategy Gamification Loyalty Programs 52

NobelBiz

FEBRUARY 27, 2024

When a call center operates efficiently, it not only reflects well on the immediate interaction but also enhances the overall perception of the brand. First Call Resolution (FCR) : This metric measures the ability of agents to resolve customer queries or issues on the first call.

Call Center 105

Call Center Tools Contact Center Net Promoter Score 105

Playvox

APRIL 27, 2023

Use analytics to measure CX to maintain or exceed customer expectations and brand standards. Related Article: How Contact Center Agent Burnout Decreases Productivity (And What You Can Do About It) Trend 3: Prioritization Of Employee Experience And Employee Engagement Your help desk is the relationship hub for your brand.

Contact Center 52

Contact Center Trends Gamification Omni-Channel 52

BirdEye

JUNE 15, 2023

Many leading brands like Tesla, Dropbox, and Airbnb successfully use refer-a-friend programs to grow revenue. Automation guarantees that your referral program gets in front of customers who will most likely share your brand. Also, be sure to use intuitive software.

Sales 98

Sales Social Media Gamification Brands 98

ProProfs Chat

SEPTEMBER 9, 2020

“How do we get ardent customers for our brand?”. Before turning into global names, brands like Starbucks and Amazon might have faced the same challenge. Many studies have shown that investing in your brand advocates will yield more revenue in the long-run. 63% of millennials have similar brand loyalties as their parents.

Loyalty Programs 96

Loyalty Programs Loyalty Net Promoter Score Gamification 96

Optimove

OCTOBER 25, 2022

We all want to feel special, and if customers don’t feel valued by your brand, they’re sure to look elsewhere. A platform that works with a ‘ multi-touch attribution ’ model is your best bet to accurately measure the impact of each customer journey touch point.

Marketing 98

Marketing Gamification How To Analytics 98

Retently

APRIL 18, 2024

Knowing this is important because loyal customers are often repeat buyers and will likely spread good word-of-mouth about the brand, bringing in more customers. It tells you how likely customers are to recommend your product or service – a key indicator for boosting both customer satisfaction and brand advocacy.

NPS 78

NPS Survey Net Promoter Score Effort Score 78

Michelli Experience

JANUARY 17, 2017

Game theory obviously plays a role in “gamification” of mobile apps, online contests, or even the creation of buying incentives. And the running app Nike+ Run Club challenges sports enthusiasts to measure themselves against others.”. The Spanish bank BBVA lets customers perform tasks to promote the use of internet banking.

Customer Experience 100

Customer Experience Gamification Banking Sports 100

ShepHyken

FEBRUARY 18, 2024

In addition, there are several descriptions of programs from rockstar brands you will recognize. These are companies who also have significant brand loyalty. I haven’t seen an article about “gamification” in quite some time. This article has some findings that support that, if not make an even stronger case.

Customer Service 62

Customer Service Net Promoter Score Loyalty Programs Gamification 62

inQuba

MARCH 22, 2023

Businesses have implemented NPS (Net Promoter Score), and other measurement systems, to achieve CX success and superior customer experiences. You’ll know that NPS is a method used to measure customers’ loyalty using a single survey question. Could Net Promoter Score be disadvantaging your business? Management snake oil, anyone?

Net Promoter Score 52

Net Promoter Score Omni-Channel NPS Effort Score 52

Lithium

DECEMBER 21, 2020

Don’t forget, Khoros Kudos nominations are open until July 31st , don’t miss out on your chance to show off how your brand delivers world-class digital customer experiences. Who wants to talk about Bonus Points and Gamification? Looking for new ways to measure impact, and reward top contributors ? Atlas Discussions.

Gamification 52

Gamification Feedback Measurement Engagement 52

CSM Magazine

MARCH 5, 2024

Gamification elements, rewards, and social features can motivate patients to continue their treatment plans and adopt healthy behaviors. Branding and user experience: align with your hospital or practice’s branding and create a familiar, user-friendly patient experience.

Engagement 52

Engagement Healthcare Hospitality Gamification 52

Playvox

MARCH 21, 2024

Let’s face it — no one contacts your contact center to tell the person who answers the phone, text, or chat to tell your organization that they love your brand, service, or product. One fun way to provide recognition is via a gamification solution. Many leaders refer to this as an Individual Development Plan (IDP).

Strategy 90

Strategy Contact Center Multi-Channel Social Media 90

Lithium

JULY 8, 2020

Don’t forget, Khoros Kudos nominations are open until July 31st , don’t miss out on your chance to show off how your brand delivers world-class digital customer experiences. Who wants to talk about Bonus Points and Gamification? Looking for new ways to measure impact, and reward top contributors ? Atlas Discussions.

Gamification 52

Gamification Feedback Measurement Engagement 52

Optimove

SEPTEMBER 28, 2023

With millions of viewers worldwide, tens of thousands in the stadiums, and projected spending in the billions, this tournament offers a golden opportunity for operators and brands. Look at logins and email openings to measure how engaged those players are.   Mega sporting event?

Sports 52

Sports Gamification Examples Marketing 52

Playvox

JANUARY 13, 2022

In that same poll, 86% of respondents said they expect brands to offer multiple options and flexible times for interacting with their customer service teams. Traditional quality assurance measures are good but by the time an issue is revealed, your customer experience has likely already paid the price. Gamification.

Contact Center 52

Contact Center Gamification Training Social Media 52

BirdEye

NOVEMBER 20, 2023

This strategy transforms satisfied customers into brand champions who actively refer new business. Ambassador’s major benefits include: Robust affiliate management features Flexible reward structures Scalable for businesses of all sizes Customizable to match brand aesthetics Omnichannel referral tracking 5.

Software 62

Software Marketing Multi-Channel e-support 62

SurveySparrow

OCTOBER 18, 2022

A Swiss Army knife among help desk software, Zoho Desk offers a vast array of tools for the whole company – including: Multi-brand self-service portals/ help centers. Personalization : Script consistent yet intuitive interactions with branding, custom themes, survey logic, and custom parameters. . SurveySparrow . Freshdesk .

Software 52

Software Self Service Customer Service Knowledge Base 52

SurveySensum

SEPTEMBER 15, 2023

Security and Compliance: Ensure the tool follows industry-standard security measures and complies with data protection regulations like GDPR or HIPAA if applicable to your business. It uses gamification to encourage participation and gather valuable insights from B2B clients.

B2B 52

B2B Tools Feedback Comparison 52

SurveySparrow

MAY 29, 2024

Sponsors and Partners : They use event reviews to measure their return on investment, if the event is worth investing in, as well as the event-sponsor fit. Interactive Elements Use interactive elements like gamification, video backgrounds , quizzes, or polls. Speakers and Presenters : This one goes with saying.

Feedback 52

Feedback How To Social Media Survey 52

SurveySensum

FEBRUARY 22, 2024

By prioritizing these measures, organizations can cultivate a positive onboarding experience that not only boosts employee engagement but also contributes to long-term retention. The gamification element adds an extra layer of excitement. You need to measure and track the improvements too. Yes, you heard it right.

Employee Experience 52

Employee Experience Strategy Net Promoter Score Policies 52

Lumoa

FEBRUARY 9, 2023

If you want to know, how B2C CX is different from B2B CX, check: this insightful article, written by Lynn Hunsaker “ The big difference between B2B customer experience and B2C ” in MarketingMag Brand Experience Brand experience is how you design, see and want your customer experience to be. So why should you care?

Net Promoter Score 445

Net Promoter Score Customer Journeys Customer Experience Omni-Channel 445

Beyond Philosophy

APRIL 6, 2016

Simply put, competitive benchmarking can move a company out of its comfort zone and into measurable improvement and action. For example, many companies are now more actively using gamification as both a competitive weapon and as a customer data-gathering device.

Gamification 60

Gamification How To Loyalty Programs Wireless 60

Beyond Philosophy

APRIL 6, 2016

Simply put, competitive benchmarking can move a company out of its comfort zone and into measurable improvement and action. For example, many companies are now more actively using gamification as both a competitive weapon and as a customer data-gathering device.

Gamification 60

Gamification How To Loyalty Programs Wireless 60

NobelBiz

APRIL 18, 2022

Call center efficiency considers a measure that blends quality, productivity and business goals. They are the ones that defend your brand on a daily basis, and they “are” the brand for the customers. CSAT -Customer Satisfaction: the most common method of measuring customer satisfaction. What is call center efficiency?

Call Center 52

Call Center Contact Center How To Gamification 52

Kitewheel

JULY 27, 2020

This brand loyalty is reinforced by an ongoing positive relationship between a customer and a business and damaged by poor experiences. Customer loyalty does not only motivate customers to choose one business over another, but loyal customers often recommend their favorite brands to family and friends.

Loyalty Programs 52

Loyalty Programs Loyalty Rewards Programs Gamification 52

Currency Alliance

MAY 20, 2024

Banks are in prime position to orchestrate a loyalty partner ecosystem Every bank wants its cards to be top-of-wallet; indeed, the purpose of loyalty programs is to make the brand the customer’s first choice among competitors. The bank’s loyalty currency (if it has one) cannot usually be issued by other brands.

Banking 52

Banking Loyalty Loyalty Programs Ecommerce 52

Retently

APRIL 5, 2024

Understanding Retail Customer Experience Customer experience in retail refers to the perception and sentiment of shoppers toward a brand throughout their journey – from the first point of contact to post-purchase interactions. Innovative retailers are leveraging technology to enhance the in-store experience and boost brand awareness.

Retail 78

Retail Engagement Strategy Customer Experience 78

Natalie Petouhof

FEBRUARY 28, 2016

Armed with a brand new user experience and analytics, this latest release includes innovations in performance management to help organizations gain even greater insight into how employees are performing, how well goals are being met and how to better engage and take action on these insights. What Does Gamification Have To Do With Performance?

Innovation 40

Innovation Gamification Management Comparison 40

SurveySensum

OCTOBER 12, 2023

Qualtrics Qualtrics is the second InMoment alternative that specializes in collecting, analyzing, and acting on customer, employee, product, and brand experience data. Best Features The platform uses gamification to enhance user experience Track important metrics like NPS, CSAT, CES , and many more.

Comparison 52

Comparison Knowledge Base Gamification NPS 52

SurveySensum

NOVEMBER 10, 2023

Measure and improve customer satisfaction by collecting user opinions and addressing their concerns. Gather valuable insights into how users perceive your brand – are they happy or dissatisfied with their interactions with your website? Customization: Check if the tool allows for customization to match your business’ branding.

User Experience 52

User Experience Tools Feedback Analysis 52

SurveySparrow

MARCH 21, 2023

Customer Satisfaction Score (CSAT): CSAT measures the satisfaction scores of customers based on their interaction with your organization. It is typically measured with the help of surveys that customers receive after buying your product or interacting with a support agent. Increase engagement with the help of gamification.

B2B 52

B2B Customer Journeys Customer Experience B2C 52

NobelBiz

JUNE 5, 2023

Measuring the Success of your contact center lead generation program Tracking campaign performance and analyzing results can be time-consuming and complicated. If you want to learn more about defining specific KPIS and measuring CRM success, you can find more information in this article. Watch the free on-demand webinar here.

Call Center 52

Call Center Contact Center Contact Center Software CRM 52

Optimove

AUGUST 25, 2022

With billions watching around the globe, more than a million fans in the stadiums, dozens of billions of dollars in projected spend, it’s clear this tournament represents an opportunity for operators and brands. Look at logins and email openings to measure how engaged those players are. . Make the 2 nd bet a goal.

Sports 52

Sports Gamification Examples Data 52

Lithium

OCTOBER 5, 2022

Since the start of digital communities, it has been known that they can be powerful beyond measure for brands imploring their use. We're sharing our methodology and transferring that knowledge and expertise so that the brand isn't reliant on us after they've launched. Parker Hicks. Lisa Bidder. Ooh, great question.

Government 52

Government Gamification Brands Policies 52