Kustomer

JANUARY 20, 2022

Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast, Gabe Larsen is joined by Jon Picoult , Founder of Watermark Consulting, to learn what it takes to not only impress your customers but to make them obsessed with your brand. Saving Money Through Better CX.

How To 143

How To ROI Study Customers 143

Beyond Philosophy

OCTOBER 26, 2023

Since we discussed this on a recent podcast, and I thought many of you might have the same problem, I thought I would also share our insight on this topic here. For example, there should be a goal for the value you deliver to customers. It’s a way of creating and communicating value to your customers.

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Brand Values Brands Social Media Sports 89

Beyond Philosophy

DECEMBER 16, 2021

However, it is also a losing strategy when you are working at winning over customers from the competition. Finding a way to stand out is the secret to long-term customer strategy success. . We discussed this challenge on a recent podcast ; I thought we could cover it here too for those of you with a similar problem. .

How To 97

How To Groups Competitive Advantage Strategy 97

CSM Practice

FEBRUARY 24, 2020

Every customer success metric you can measure falls into one of these four categories: Customer Health Metrics. Customer Financial Metrics. Customer Usage Metrics. Customer Success Team Performance Metrics. In this blog series, we’ll examine each customer success metric category in separate blogs.

Metrics 52

Metrics Net Promoter Score Customer Success Customers 52

CSM Practice

FEBRUARY 24, 2020

Every customer success metric you can measure falls into one of these four categories: Customer Health Metrics. Customer Financial Metrics. Customer Usage Metrics. Customer Success Team Performance Metrics. In this blog series, we’ll examine each customer success metric category in separate blogs.

Metrics 52

Metrics Net Promoter Score Customer Success Customers 52

Kustomer

NOVEMBER 1, 2021

In this episode of Customer Service Secrets, Gabe Larsen is joined by Paolo Fabrizio, author, speaker, and customer service expert, to discuss digital customer service. Listen and subscribe to our podcast on these platforms: What Is a Digital Customer Experience? The Digital Customer Service Assistant.

Customer Service 97

Customer Service Social Media Customer Journeys Course 97

BirdEye

APRIL 19, 2023

You’ve worked for years for a big company, but it’s just not the career you want. It’d be great to work for yourself, but how do you go about finding a small business idea that actually works? We’re here to help. We’ve put together a list of 45 of the best small business ideas to give you a headstart on where to pursue your self-started career.

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Social Media Consulting Ecommerce Financial 97

Beyond Philosophy

AUGUST 11, 2022

Many of my followers weighed in with their own experiences that tell a truth that is hard to swallow, the world has changed for good, but it’s not good for customers. Mandy Morgan wrote in with a litany of comments that support how I feel. Customer service is not going well these days, and many problems are out there.

Airlines 146

Airlines Net Promoter Score Self Service Effort Score 146

CSM Practice

FEBRUARY 12, 2020

As SaaS businesses gain traction and customers begin to adopt their solution at scale, the next step is to drive customer expansion. Since existing customers are usually more willing to buy, companies typically offer additional solutions and features in the form of upsells and cross-sells. Qualitative Data.

Strategy 52

Strategy Data Customer Success Customer Centricity 52

CSM Practice

FEBRUARY 24, 2020

A good customer success team drives continuous value to the customer at every point in the customer life-cycle journey. Customer success teams use playbooks and strategies in their ongoing efforts to ensure customers achieve operational success and maximize value from your solution offerings.

Metrics 59

Metrics Net Promoter Score Effort Score NPS 59

CSM Practice

FEBRUARY 24, 2020

A good customer success team drives continuous value to the customer at every point in the customer life-cycle journey. Customer success teams use playbooks and strategies in their ongoing efforts to ensure customers achieve operational success and maximize value from your solution offerings.

Metrics 52

Metrics Customer Success Net Promoter Score Effort Score 52

CSM Practice

FEBRUARY 24, 2020

A good customer success team drives continuous value to the customer at every point in the customer life-cycle journey. Customer success teams use playbooks and strategies in their ongoing efforts to ensure customers achieve operational success and maximize value from your solution offerings.

Metrics 52

Metrics Customer Success Net Promoter Score Effort Score 52

Kustomer

APRIL 8, 2021

Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast , Gabe Larsen is joined by Stacy Sherman from Schindler Elevator Corporation and Vikas Bhambri from Kustomer to discuss why the employee experience matters just as much, if not more than the customer experience.

Employee Experience 71

Employee Experience Culture Customer Journeys Employee Engagement 71

AWS Machine Learning

SEPTEMBER 9, 2022

It’s designed to provide a seamless customer experience to listeners and creators by debuting interactive live audio shows from your favorite artists, radio DJs, podcasters, and friends. Streaming data enables Amp customers to conduct and measure experimentation. This post is the first in a two-part series.

Analytics 69

Analytics Data Customer Engagement Engagement 69

Kustomer

SEPTEMBER 24, 2020

Listen and subscribe to our podcast: In this episode of Customer Service Secrets, Gabe Larsen is joined by Paolo Fabrizio, author, speaker, and customer service expert to discuss digital customer service. Listen to the full podcast below. What is a Digital Customer Experience? That makes a difference.”

Customer Service 52

Customer Service Social Media Customer Journeys Course 52

Gainsight

MAY 7, 2019

Follow this Product industry influencer: LinkedIn | Twitter | Blog. Follow this Product industry influencer: LinkedIn | Twitter | Blog. As a product manager, Bastow has always been on the lookout for better tools to help her craft. Shout out to the Product people of the world. SC Moatti, Founder of Products That Count.

Industry 49

Industry Conference Consulting Software 49

Kustomer

SEPTEMBER 3, 2020

Listen and subscribe to our podcast: In this episode of Customer Service Secrets , Gabe is joined by Nate Brown to discuss the effects of COVID-19 on businesses and how companies need to adapt to them. Customer service is still a relatively new department and career path. The Need for a CX Change Coalition.

Marketing 52

Marketing Customer Journeys Effort Score Metrics 52

CSM Practice

FEBRUARY 20, 2020

At early startup stages , customer success teams and other customer-facing teams are usually familiar with their customer base. This relationship-driven engagement model becomes difficult as the customer base becomes larger and more diversified. Why Should Customer Success Be Obsessed with Data?

Customer Success 52

Customer Success Data Engagement Effort Score 52

SurveySparrow

JUNE 29, 2022

Well, if that’s the unfortunate case, this scene was from the second Harry Potter installment, ‘The Chamber of Secrets’, where Harry and Ron turn into Goyle and Crabbe (thanks to Hermione’s polyjuice potion) to see Draco and find if he’s the heir of Salazar Slytherin. Oh, come on, don’t tell us you’re not a Harry Potter fan! Superb, right?

Examples 52

Examples Groups Sports Survey 52

Storyminers

JULY 6, 2020

We’re honored to be honored for our work alongside so many of our customer service and customer experience colleagues. This is especially true in the customer service industry. Customer Experience (CX) has catapulted into one of the most important aspects of determining business success. Adam Toporek.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

We’re honored to be honored for our work alongside so many of our customer service and customer experience colleagues. This is especially true in the customer service industry. Customer Experience (CX) has catapulted into one of the most important aspects of determining business success. Adam Toporek.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

SurveySensum

JULY 14, 2020

The Super-Heroes of Customer Experience are here! Customer Experience – The new focus of 2020! Customer Experience has become a top priority for businesses in 2020. Here is a list of 150 Global Customer Experience Thought Leaders and Influencers who have taken Customer Experience to the whole new level.

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

SmartKarrot

FEBRUARY 26, 2021

Analysing your competitors is necessary for any SaaS business to grow and develop in terms of customer satisfaction. It is a way in which companies identify their major competitors, look into their product, sales, marketing, and customer retention strategies. Learn market trends and sell better. What is Competitive Analysis?

Analysis 10

Analysis Competitive Advantage How To Social Media 10

SmartKarrot

MAY 17, 2021

Customer success makes a lot of difference the SaaS company’s potential to acquire customers and retain them. The change and uncertainty around hypergrowth has made it challenging for customer success teams. The change and uncertainty around hypergrowth has made it challenging for customer success teams. contact-form-7].

Customer Success 10

Customer Success Management Metrics Customers 10

Kustomer

JULY 8, 2021

Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast, Gabe and Vikas are joined by Darryl Addington from Five9 to learn about integrating cloud support and AI into the CX space. Or would there simply be streamlined customer journeys? Would the human race be eradicated?

Contact Center 98

Contact Center Self Service Consumers Examples 98

Beyond Philosophy

OCTOBER 11, 2019

I complain a lot about companies that get Customer Experience wrong. Today, I am going to take another angle and explore how one company has taken on the Customer Experience journey and gets it right. RICOH Canada has done some incredible work in improving Customer Experience. The RICOH Canada Backstory.

Customer Experience 126

Customer Experience Employee Engagement Case Study NPS 126

Kustomer

JUNE 27, 2022

A new era in customer service has arrived. The transformed landscape requires engagement like never previously seen, and customer service software is here to help. Not one single survey has ever indicated that customers wouldn’t pay more for great service, according to Forbes. What Is Customer Service Software?

Software 98

Software Tools Customer Service Self Service 98

SurveySparrow

DECEMBER 23, 2021

Because secondary data sources are an easy way to get information about their industry, trends, competitors, and customers. Podcasts, vlogs and blogs. If you’re part of an online business – heck, if you ever had to do research or a survey at some point – you would have started with desk research. Case studies.

Examples 52

Examples Study Case Study Social Media 52

Beyond Philosophy

NOVEMBER 22, 2019

We discussed Tribalism on a recent podcast and how your brand can create one with your customers. Tribes are not only good for your brand, but they are excellent for building Customer Loyalty. . Tribes are not only good for your brand, but they are excellent for building Customer Loyalty. . It felt like a tribe.

Brands 26

Brands Banking Groups Loyalty 26

Amity

OCTOBER 31, 2016

Amity sat down with Sam Brennand , VP, Customer Success at Uberflip, to discuss Uberflip's company-wide culture of Customer Success, the growth and segmentation of his team, and the ways in which they consistently create value for their customers. I’m the VP, Customer Success here at Uberflip.

Customer Success 0

Customer Success Customers Metrics Sales 0

AWS Machine Learning

SEPTEMBER 9, 2022

This is a guest blog post cowritten with athenahealth. Its electronic health records, revenue cycle management, and patient engagement tools allow anytime, anywhere access, driving better financial outcomes for its customers and enabling its provider customers to deliver better quality care.

Groups 76

Groups Training Healthcare Multi-Channel 76

Grade.us

JANUARY 3, 2019

Some studies suggest one good event does more to create new customers than every other marketing technique out there. Some studies suggest one good event does more to create new customers than every other marketing technique out there. The Best Event Marketing Blogs of 2018. Bizzabo Blog. Cvent Blog.

Resources 22

Resources Tools Marketing Case Study 22

Grade.us

FEBRUARY 25, 2020

Reading Time: 13 minutes. This is it, the year you’re finally ready to pull the trigger on starting a local SEO business. Bad news first: there’s no such thing as a sure-fire SEO business start-up kit. Now the good news: it’s not exactly rocket science. This step-by-step guide will show you the way. Table of Contents.

How To 47

How To Consulting Marketing Industry 47

Grade.us

APRIL 10, 2018

Culturally, they're viewed as a manipulative nuisance, the kind of distraction customers steer clear of. Culturally, they're viewed as a manipulative nuisance, the kind of distraction customers steer clear of. In the minds of most customers, they're focused on taking rather than giving. That's how customers feel about you.

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Meeting How To Study Sales 38

Beyond Philosophy

NOVEMBER 10, 2022

However, we have a secret superpower you can unlock to help you: Influence. On a recent podcast, we hosted writer, teacher, researcher, and Climate philanthropist Zoe Chance , Ph.D., Change is hard. So, when you have to make changes in your organization, you face many challenges. Chance’s strategy is intriguing to me.

How To 78

How To Effort Score Course Groups 78

Bold360

NOVEMBER 21, 2016

In 2016, the customer experience became the focal point of marketing, acquisition, onboarding, UX design, and many other core business functions. Meet Our Panel of Customer Experience Pros: Daisy Jing. Sasha Tenodi. Wendy Glavin. Randy Hernandez. Jess Tiffany. Casey Tibbs. Alex Reichmann. Qiaoli Wang. Jake Rheude. Bryan Clayton.

Customer Experience 40

Customer Experience Omni-Channel Social Media Self Service 40