Comm100

FEBRUARY 6, 2023

Research shows that over 80% of companies compete primarily based on CX. Companies can no longer connect with clients on a human level, and as a result, clients feel neglected. Customers appreciate when companies make it easy for them to do business.

Financial 192

Financial Trends Self Service Customer Experience 192

Eptica

JANUARY 9, 2022

Date: Monday, January 10, 2022 Author: Pauline Ashenden - Demand Generation Manager Highlights from our customer service blog in 2021. Our parent company Enghouse Interactive has done just this by collecting the top posts on its 2021 blog, providing insight for the year ahead. Read the article on its blog here.

Customer Service 123

Customer Service Call Recording Trends Interaction 123

DemandJump

JUNE 9, 2022

Bringing in new customers can be easier if you have a blog attached to your website. In fact, companies with blogs bring 55% more traffic to their websites when found organically through Google. Not only that, but websites with blogs have a whopping 434% more indexed pages. Blogging is the way of the marketing future!

Sales 98

Sales Marketing Industry Strategy 98

kommunicate

DECEMBER 10, 2023

The post How 4 Companies Transformed with Generative AI Adoption appeared first on Kommunicate Blog. There has been a breakout number of Generative AI tools that have taken the world by storm. It is doing everything from creating images to video editing, writing poems, [.]

Company 90

Company Video Tools 90

Storyminers

MAY 27, 2020

Storyminers is quite proud to be included in Chattermill’s top 50 of their: The Top 100 Customer Experience Blogs You Need to Be Reading. They pooled together a list of over 300 blog sites and ranked them based on quality of content and relevancy to customer experience / technology. It’s not about the most ‘likes’ and ‘shares’.

Case Study 147

Case Study Comparison Analytics Study 147

Calabrio

SEPTEMBER 9, 2020

You can read the full post on the Waterfield blog, and register for an upcoming webinar featuring Calabrio’s Dave Hoekstra on September 15th. Companies that would have never allowed employees to work from home – have now uncovered a well of productivity they didn’t know they had.

Contact Center 147

Contact Center Customer Satisfaction Video Technology 147

Blake Morgan

JANUARY 20, 2022

These 30 top blogs cover a wide variety of CX-related topics, from creating a customer-centric culture to refining the contact center or delivering personalized experiences. These blogs are powerful resources to keep you up to date on the ever-changing CX industry. On her blog, Denise shares insights and case studies from big brands.

Case Study 96

Case Study Customer Journeys Competitive Advantage Customer Centricity 96

Comm100

SEPTEMBER 19, 2022

It also improves the level of interaction between your company and its customers. Here are three essential AI chatbot features that will help your company improve engagement and customer satisfaction. The post Guest blog: The Top 3 Chatbot Features your Business Needs to Succeed appeared first on Comm100.

Chatbots 153

Chatbots Abandon Rate Social Media Customer Satisfaction 153

ShepHyken

NOVEMBER 9, 2018

The fact of the matter is, as companies begin to scale, a lack of office space and restrictive full-time staffing budgets can cause hiccups in business development plans and significantly reduce departmental output. Here are several areas that virtual web assistants can optimize productivity for busy companies. Customer Service.

Company 94

Company CRM e-support Resources 94

Eptica

JUNE 10, 2022

Date: Friday, June 10, 2022 Author: Pauline Ashenden - Demand Generation Manager 3 key CX gaps between companies and their customers. However, research covered in our latest blog identifies three disconnects between companies and their customers when it comes to the customer experience. Published on: June 10, 2022.

Self Service 120

Self Service Company Banking Customer Journeys 120

Eptica

JANUARY 5, 2021

Date: Tuesday, January 5, 2021 Author: Pauline Ashenden - Demand Generation Manager Reviewing 2020 – our top blog posts from last year. blog post here ?on on the Enghouse Interactive blog. blog post here ?on on the Enghouse Interactive blog. Published on: January 05, 2021. Read the full?blog Read the full?blog

Self Service 104

Self Service Trends Video Interaction 104

Comm100

MAY 25, 2022

In the end, consumers will “put you on blast,” and you may find yourself staring down the barrel of a social media witch hunt if your company comes up short. Today, customer service has totally changed, and in order to stay ahead of the curve your company will have to be sure to adapt.

Contact Center 130

Contact Center Customer Service Omni-Channel Social Media 130

CSM Magazine

JULY 17, 2023

If you are a business owner that does not have a blog, it is time to change that. Now that we have that out of the way, let’s cover the most important advantages of having a blog. Later on, we will also give you some tips on how to blog effectively. Later on, we will also give you some tips on how to blog effectively.

Competitive Advantage 52

Competitive Advantage Tips Entertainment Social Media 52

ShepHyken

NOVEMBER 27, 2020

Shep Hyken discusses this in the blog, “How to Avoid Roadblocks to Great Customer Service” Don’t be afraid to ask your workers what you can do to eliminate bumps along the path from potential customers to happy, repeat clients. At the end of the day, everything you do to improve your company will benefit your customers.

Customer Experience 152

Customer Experience How To Wait Times Customers 152

Call Experts

DECEMBER 29, 2022

Welcome to a roundup of our top-performing customer service blogs of 2022! Blogging is a powerful way to share ideas, trends, and strategies in your industry. The best blogs are not only informative but also fun to read. Call Experts Top 5 Customer Service Blogs of 2022 . Read more at this blog !

Customer Service 52

Customer Service Contact Center Customers Trends 52

Customer Bliss

JUNE 17, 2020

We have seen that companies have the ability to be flexible and pivot swiftly, through uniting their organizations to focus on the most important things and deliver value that people need now to achieve their goals. Get blog posts, articles, and videos straight to your inbox by subscribing below!

Company 186

Company Financial Video Resources 186

Comm100

JULY 20, 2020

Guest blog – Nahla Davies is a software developer and tech writer. Although not impossible, earning a higher rank organically can be very complicated and challenging, especially for companies having limited budgets. Understanding things like the type of content to publish, topics to focus on, and choosing a blogging platform.

Social Media 132

Social Media Chatbots ROI Brands 132

ShepHyken

MARCH 24, 2017

This week on our Friends on Friday guest blog post my colleague, Manuel Grenacher, writes about how using bots can help manage and improve the customer experience. Over the past year or so, company after company have launched new, super-intelligent chatbots to manage some of their processes. Shep Hyken. You aren’t the only one.

Company 91

Company Customer Experience Airlines Chatbots 91

kommunicate

DECEMBER 21, 2023

When customer service is prioritized, companies enjoy a ton of benefits: more loyal customers, more positive reviews, and more revenue. The post Unleashing Strategies MAANG Companies Use to Improve Customer Service appeared first on Kommunicate Blog. And that’s why focusing on customer service is [.]

Strategy 52

Strategy Company Customer Service Loyalty 52

Comm100

DECEMBER 8, 2020

To get more information, they will need to click a lot of ‘more info’ buttons or read blog posts. They can give references to blog posts or tutorials so that potential customers can better understand how your product can help them. Say someone visits your website looking for more information on the product you offer. Free eBook.

Chatbots 133

Chatbots Customer Satisfaction Customer Service Representative Social Media 133

Customer Bliss

MARCH 23, 2022

The beloved companies care for their employees, because they know this internal culture builds trust and inspires great work. Furthermore, in the wake of the “Great Resignation,” companies in every industry are feeling upheaval. Treating customers with dignity and respect starts with treating employees the same way.

Case Study 139

Case Study Culture Study Company 139

ShepHyken

JULY 1, 2016

This week on our Friends on Friday guest blog post my colleague, Brooke Cade writes about how important communicating with your employees and listening to their insight is for improving company culture. Continually ask questions that allow them to express their unique strengths and their personal goals within the company.

Culture 86

Culture Company Communication Employee Engagement 86

CustomerSuccessBox

MAY 18, 2022

Searching for blogs in the arena is getting accessible slowly and it’s time you leverage the essential knowledge these blogs have to offer, to flourish! Here is the list of 10 Customer Success blogs to follow and save in your digital library in 2022! He has been working vividly from startups to Fortune 500 companies.

Customer Success 52

Customer Success Case Study Resources Customers 52

ChurnZero

DECEMBER 9, 2020

If you’re eager to learn more about the Customer Success space too, we’ve compiled a list of industry blogs you should follow and bookmark that can help provide you with all the insights, strategies and guidance you need. Must-Read Customer Success Blogs. The Success League Blog. Tri Tuns Blog. SuccessCOACHING Blog.

Customer Success 98

Customer Success Consulting Metrics Customer Centricity 98

Call Experts

DECEMBER 29, 2021

At Call Experts, we are dedicated to providing supportive content every week through our contact center blogs. Because contact center blogs can be an essential tool for understanding services from a company and what it might be like as their customer. . It depends on your company, but it does not have to be complicated.

Contact Center 52

Contact Center Call Center Trends Healthcare 52

Comm100

FEBRUARY 15, 2022

But the recent pivot toward on-demand services has paid dividends for those companies that have adopted this economic model. Other examples include media streaming websites like Netflix, grocery delivery companies such as Instacart, and more. Self-service is the gold standard for modern tech companies, and for good reason.

Self Service 130

Self Service Consumers Customer Service Social Media 130

Customer Bliss

JANUARY 30, 2020

The most admired companies remove practices that might curb the extension of care, or limit employees to act in good conscience. Companies that grow from admiration for improving lives tackle the processes that get in the way of people delivering good experiences. These companies grow through. Like they were raised.

Company 216

Company Hotels Insurance Travel 216

BirdEye

SEPTEMBER 26, 2022

That’s where reputation management companies come in. In this blog, we’ll show you how reputation management companies provide a massive benefit for businesses of all sizes and industries. We’ll also show you what makes a reputation management company great and how to find the right one for your business.

Company 98

Company Management Software Industry 98

CustomerSuccessBox

SEPTEMBER 20, 2021

Let’s look at the top customer success blogs. As well as their actionable customer success platform they provide a widely respected blog. Role of Customer Success Manager in a SaaS Company. For over a decade now, he has helped hundreds of companies accelerate growth by optimizing the Customer Lifecycle. Intercom Blog.

Customer Success 64

Customer Success Customer Centricity Consulting B2B 64

BirdEye

JANUARY 5, 2023

In this blog post, we’ll discuss what kind of skills are required for an online reputation manager and why online reputation management services are so important. An online reputation manager is someone who monitors, analyzes, and manages a company’s online presence. Table of contents What does an online reputation manager do?

Company 98

Company Management Multi-Channel Social Media 98

Customer Bliss

DECEMBER 28, 2017

As we all take the time to think about improving strategies for focusing on customer-driven growth, join me as we revisit 5 of my most popular blog posts of the year. It’s one of the most direct ways for a company to see first-hand what their customers go through to interact with them. Click To Tweet. Click To Tweet.

Self Service 141

Self Service Customer Experience Chatbots Chief Customer Officer 141

Customer Bliss

NOVEMBER 9, 2017

I’d like to share some of the most popular and most-shared content from the Customer Bliss blog. A beloved company understands that a good apology strengthens the bond between customers and the company. And not only does this company apologize, they have a recovery plan in place to “wow” customers when things go wrong.

Trends 204

Trends Customer Experience Customer Insights Customers 204

Comm100

JUNE 25, 2020

First, the COVID-19 pandemic revealed the need for companies to keep business going responsibly. Now, as racial relations dominate the news, many companies may feel the need to reassure their consumer base that they are on the right side of history. Plenty of other companies are also having their own internal reckonings.

Customer Service 130

Customer Service Social Media Policies Consumers 130

Customer Bliss

OCTOBER 23, 2018

Taking care of employees, using natural ingredients, and doing good in the world are the values of the multi-billion dollar Chobani company. An inclusive and compassionate leader, he’s given every employee a 10% stake in the company. Purpose, and how a company lives it, matters. When Business is Personal.

Case Study 111

Case Study Company Study Chief Customer Officer 111

Retently

JULY 11, 2022

If your company is charging the clients on a monthly basis, signing up new customers and keeping them onboard has an incredible impact on your revenue, growth rate and profits. If you notice the number of Detractors is increasing, there’s a serious risk that your SaaS company could backpedal when it comes to monthly revenue growth.

NPS 158

NPS Net Promoter Score Company Tips 158

Fox Metrics

AUGUST 14, 2020

In fact, a study by McKinsey & Company found that businesses using data analytics are 7.4 That’s why in addition to our blog, we have rounded up the top 14 analytics websites that provide excellent insights, opinions, and latest information that can help you better leverage analytics in your company. FoxMetrics Blog 5.

Analytics 93

Analytics Data Social Media Analysis 93

Totango

FEBRUARY 8, 2021

the largest and fastest-growing customer success platform, today announced that G2 has recognized the company as one of the Top 50 Best Software Companies for 2021. G2, the largest software marketplace and review platform, annually names its list of best software companies based on authentic, timely reviews from real users. “We

Software 95

Software Company Analytics Customer Journeys 95