InMoment XI

NOVEMBER 30, 2023

That’s why maintaining a positive brand reputation is crucial for business success. Consumers today rely heavily on online information and reviews, making brand reputation management a top priority. What is Brand Reputation Management? These tools are essential for understanding how your customers are talking about your brand.

Brands 378

Brands Management Multi-Channel Social Media 378

Comm100

FEBRUARY 15, 2022

The modern global consumer is impatient, specific about their needs, and more than willing to jump ship to go to another brand if you fail to impress them immediately. If you want your brand to thrive in the modern market , you’ll need to know how to pivot your customer service practices to give your target consumers what they want ASAP.

Self Service 130

Self Service Consumers Customer Service Social Media 130

Comm100

JUNE 25, 2020

5,000 experiential branding organization whose clients include Samsung, Time Warner, Netflix, and Sony. It can actually hurt your brand in the long run. Promoting a brand is more than just talking about what products or services you have to offer. Nahla Davies is a software developer and tech writer. Silence speaks volumes.

Customer Service 130

Customer Service Social Media Policies Consumers 130

BlueOcean

APRIL 24, 2024

This holds especially true in the world of outsourced customer service, where your vendor is literally representing your brand and your values. Be aware of this when you attempt to compare answers between vendors—it may not be apples to apples. This is especially true for smaller, privately-owned companies.

Contact Center 177

Contact Center Policies Effort Score Government 177

ShepHyken

JUNE 7, 2019

This week we feature an article by Molly Moore about why phone calls and online chat can make the difference between customer-centric brands and everybody else. In fact, nearly t wo-thirds (65%) of potential customers want to reach brands by phone. Many companies are well aware of this, of course. Make It Personal.

Connections 119

Connections Customer Centricity Consumers Culture 119

BlueOcean

OCTOBER 4, 2023

Without it, you risk taking a hit to your CSat scores, your brand loyalty, and your bottom line. We would wager, that even with the evolution of AI, brands serving consumers in the Americas will continue to benefit from providing support in French, Spanish, and, for some organizations, Portuguese through a live agent model.

Contact Center 310

Contact Center Customer Care Average Handle Time Consumers 310

Lumoa

FEBRUARY 14, 2024

A multi-dimensional CX strategy can be much more beneficial for your brand than one-dimensional customer service. Adapting your CX to meet these higher expectations can differentiate your brand and the competition. How customers experience your brand is more important than ever before.

Strategy 208

Strategy Customer Experience How To Multi-Channel 208

ShepHyken

DECEMBER 14, 2018

To further test awareness, we asked our respondents to identify the biggest threat a cyber attack could bring to their organization. Some of the biggest concerns among the CX professionals were the loss of customer trust (54 percent) and a diminished brand reputation (46 percent). appeared first on Shep Hyken.

Customer Experience 103

Customer Experience Policies Government Customers 103

Optimove

MARCH 18, 2024

Take your customer segmentation to the next level with our advanced guide Download Now Why it Matters: March marks Problem Gambling Awareness Month in the US. It aims to raise public awareness about problem gambling and advocate for prevention, treatment, and recovery services. Tech can contribute to mitigating problem gambling.

eBook 52

eBook Loyalty Tips Measurement 52

ShepHyken

NOVEMBER 16, 2018

As a business, you need to stay aware of the changed buyer conduct or be bankrupt. Social networking sites and live chat puts you directly before your customer; you can’t forfeit your customer to keep up your brand position. They have raised desires on what is satisfactory consumer behavior and what isn’t.

Consumers 96

Consumers Technology Chief Customer Officer Social Media 96

Customer Bliss

AUGUST 18, 2020

By now, we are all well aware that the COVID-19 pandemic has drastically impacted customer experience. That’s because they are extremely aware of themselves as well as the other person’s feelings. Pay close attention to how self aware your candidates are. Read this blog post ». Read this blog post ».

Customer Service 252

Customer Service Case Study Customers Interaction 252

BirdEye

MAY 3, 2023

In this blog, we’ll share some strategies for setting effective marketing objectives to reach your desired results. In the same way, your marketing success depends on a strategic patchwork of marketing activities that come together to increase brand awareness, generate leads, and, ultimately, increase sales.

Strategy 98

Strategy Marketing Social Media Net Promoter Score 98

Uniphore

NOVEMBER 18, 2021

How CX Leaders and Their Teams Can Benefit From Emotion AI Emotion AI enables brands to recognize how people feel about their products and services. Brands gain a deeper understanding of? These insights provide a window into how customers really feel about a brand, especially since emotions can change from day to day.?

Roadmap 162

Roadmap Call Center Policies Brands 162

SurveySensum

JANUARY 26, 2024

The customer journey is dynamic and multifaceted, encompassing stages from awareness and consideration to purchase and post-purchase engagement. Let’s get started with the first of five stages of the customer journey – Awareness! Maintain consistency in brand messaging across all platforms. What is a Customer Journey?

Customer Journeys 52

Customer Journeys Social Media Touchpoint Tips 52

Totango

AUGUST 23, 2022

B2B customer journey touchpoints are occasions when business customers interact with a brand. In terms of the customer lifecycle, touchpoints may occur at any point during an interaction with your brand, including: Pre-sales, starting with a prospect’s first marketing touch. Blog content. Video content and ads. Video chat.

Customer Journeys 115

Customer Journeys Touchpoint B2B Social Media 115

ShepHyken

APRIL 26, 2019

Wish to inspire a step-change in how customers interact with your brand digitally ? Recent research has acknowledged that, yes, strong branding is influential in buying decisions, but so is relevance. Many brands are stung by the struggle of creating products or processes that do not align with customer needs.

Chatbots 87

Chatbots NPS Technology Brands 87

Beyond Philosophy

NOVEMBER 16, 2023

Maybe it’s awareness or education. In John’s case, it’s a new company, so building awareness about his company’s brand is critical. Moreover, you might skip a couple because it doesn’t do anything for you or the brand you want to build. In other words, it has to benefit both brands.

Sales 78

Sales Strategy Social Media Advertising 78

BirdEye

JULY 5, 2023

This blog helps you grow your business with relationship marketing. Relationship marketing is the strategy of cultivating meaningful relationships with customers to ensure long-term satisfaction and brand loyalty. To first time customers turn into loyal customer, it is important to invest in building relationships with them.

Examples 98

Examples Strategy Marketing Social Media 98

ShepHyken

JULY 1, 2016

This week on our Friends on Friday guest blog post my colleague, Brooke Cade writes about how important communicating with your employees and listening to their insight is for improving company culture. Some ideas for fostering the line of communication for your employees are: Focus on personal awareness and understanding.

Culture 86

Culture Company Communication Employee Engagement 86

BirdEye

APRIL 28, 2023

In this blog post, we’ll be discussing seven different strategies that can help you boost your business’s profits and get the most out of every client interaction. Social media marketing Consumers generally prefer to choose brands they trust and can obtain reliable information about online.

Insurance 98

Insurance Strategy Marketing Social Media 98

BirdEye

JANUARY 25, 2024

In this post, we’ll cover how automating your review sharing can help you generate buzz for your brand across social networks. Instead of creating designs for each review, you can ensure these auto-generated posts are on-brand with eye-catching pre-built templates. This dilutes brand recognition and risks confusing followers.

Social Media 110

Social Media Brands How To Multi-Channel 110

ShepHyken

NOVEMBER 30, 2018

Inactivity is therefore not a question of awareness but a question of capability. Consistency instead refers to a singular, on-brand commitment to customer centricity. The post Guest Blog: 4 Easy Ways to Achieve Difficult Customer Contact Goals appeared first on Shep Hyken. It Had Better Be!

Omni-Channel 95

Omni-Channel Self Service Policies Abandon Rate 95

Retently

NOVEMBER 17, 2023

NPS goes beyond traditional marketing metrics, offering a clear and actionable snapshot of customer satisfaction and brand perception. When you measure Net Promoter Score during and after your marketing campaign, you gain a far deeper understanding of your brand’s ability to attract word-of-mouth feedback.

Net Promoter Score 78

Net Promoter Score NPS Marketing Effort Score 78

ShepHyken

DECEMBER 13, 2019

This awareness is highly valuable because it informs your choice of projects; do you need to implement a program designed to prove the case for CX, or should it be a magic fix to a pressing problem? Vendors must have a realistic, positive attitude towards your brand – they should be eager to work with you and help grow your business.

Competitive Advantage 101

Competitive Advantage Case Study Communication Insurance 101

Optimove

JUNE 1, 2023

The customer journey in e-commerce refers to the process a potential buyer goes through, from initial awareness to making a purchase decision. It encompasses every interaction and touchpoint between the customer and the brand, both online and offline. But what is the journey of a customer in e-commerce?

Customer Journeys 52

Customer Journeys e-support Marketing Touchpoint 52

BirdEye

FEBRUARY 13, 2024

By harnessing online platforms to share the advantages of chiropractic services, practitioners can greatly improve their visibility and accessibility, bridging the gap in public awareness effectively. Chiropractor marketing educates people on the benefits of chiropractic treatment and drives awareness of your practice.

Marketing 59

Marketing Social Media How To Healthcare 59

BirdEye

OCTOBER 31, 2023

While brand recognition certainly plays a significant role in these associations, a business’s name lays the groundwork for establishing that recognition. It is more than just a branding decision — registering your business name establishes your company as a recognized legal entity. But the significance extends beyond just branding.

Social Media 111

Social Media How To Tips Brands 111

ShepHyken

JANUARY 4, 2019

For one, a good customer service rep must be aware of their company’s missions and values. It is easy for an individual representing a ‘fun’ brand to cross over from informal to unprofessional. This also includes a good understanding of the business.

Customer Service Training 79

Customer Service Training Training Customer Service How To 79

CX University

MARCH 4, 2024

It encompasses every interaction a customer has with a company, from the initial awareness stage to the post-purchase support. This interconnected approach enables customers to transition effortlessly between different channels while maintaining a consistent brand experience, ultimately driving higher levels of satisfaction and loyalty.

Omni-Channel 52

Omni-Channel Interaction Customer Experience Touchpoint 52

ShepHyken

DECEMBER 30, 2016

This week on our Friends on Friday guest blog post my colleague, Erich Lawson, writes about the importance of being an eco-friendly business and how it can encourage loyalty among consumers. You can learn more about environment savings techniques by visiting Northern California Compactors, Inc blog. Shep Hyken.

Loyalty 85

Loyalty Policies Consumers Exercises 85

Totango

MARCH 19, 2021

Today’s SaaS customer journey re-envisions the customer’s experience as a circular flywheel, emphasizing the continuity between pre-sales and post-sales experience and between the way successful customer retention sets the stage for brand advocacy and the recruitment of new prospects.

Infographics 124

Infographics Customer Journeys Customer Experience Customer Retention 124

BirdEye

AUGUST 29, 2023

Satisfied customers grow brand loyalty, boost word-of-mouth recommendations, and significantly boost a business’s growth. This blog post aims to simplify making customers happy and equip businesses with proven ways to improve customer satisfaction. This way, they stick with the brand, increasing profitability and reputation.

Customer Satisfaction 98

Customer Satisfaction Chatbots Social Media Omni-Channel 98

BirdEye

NOVEMBER 21, 2023

This blog stands apart as a non-overwhelming guide, no-fluff, just actionable insights, offering a streamlined approach to interior design marketing. Explore diverse content formats such as joint blog posts, Instagram takeovers, or collaborative design projects. How can interior designing businesses implement this email strategy?

Marketing 111

Marketing Social Media Advertising Tips 111

ChurnZero

DECEMBER 27, 2019

I f ChurnZero were to release a greatest hits compilation of our top content, milestones, and life events in 2019, this blog post would be it. With over 70+ published blogs this year, we whittled down our list to the ten most popular posts from the ChurnZero team and friends. . Top 10 Blog Posts from 2019 .

e-support 64

e-support eBook Chief Customer Officer B2B 64

BirdEye

NOVEMBER 16, 2023

The right lawn care marketing strategy can help your business create lasting impressions, generate leads, nurture relationships, and build a brand in the market. This blog post provides all the information for small local services or growing landscaping businesses looking to supercharge their marketing strategies.

Marketing 64

Marketing Social Media Advertising Chatbots 64

BirdEye

MAY 1, 2023

Making the most of customer reviews to boost your brand awareness, sales, and earning potential is key. In this blog post, we’ll teach you ways to request reviews, use them to attract more customers, and professionally handle any negative reviews. Customer reviews play a vital part in that process.

Examples 97

Examples Social Media Video Feedback 97

BirdEye

APRIL 25, 2023

If so, we’ve got you covered with over 20 ideas on how to promote your business locally and make your brand the talk of the town. Publish a blog or newsletter 5. Keep in mind that your website is your digital storefront and should align with your brand and messaging. Secure a booth or sponsorship to showcase your brand.

Social Media 98

Social Media How To Advertising Sports 98