Comm100

JANUARY 5, 2022

It’s unarguable that live chat can help improve communication between government and citizens. The real-time and accessible nature of live chat caters perfectly to today’s consumer expectations, while providing government agencies with an efficient and cost-effective channel. Excellent user experience . CRM integration

Government 191

Government CRM eBook Software 191

Comm100

SEPTEMBER 6, 2022

After you have defined your live chat objectives , it is time to consider the next step: beginning to implement your live chat software. In order to do this, it is important that you hire live chat agents who are professional and all about ensuring customer satisfaction.

Guidelines 209

Guidelines Customer Satisfaction Report Average Handle Time 209

Comm100

SEPTEMBER 14, 2022

Comm100 is a complete omnichannel platform that lets organizations provide the very best customer service and support with just one piece of software. Comm100’s platform also offers three types of messaging – Live Chat, Messenger and Secure Messaging. Secure Messaging. Attachments and files can also be shared securely.

Software 180

Software Omni-Channel Social Media Chatbots 180

Comm100

JANUARY 21, 2021

There are many digital customer service tools for small businesses to choose from, but there’s only one that stands out with real-time, accessible, and cost-effective support – and that’s live chat. How many channels offer as many benefits as live chat does for both the customer and business? What is live chat? .

Video 246

Video Social Media Software Knowledge Base 246

Comm100

SEPTEMBER 25, 2021

Live chat is a feature seen on almost every website, and in every field – anything from retail to more complex software. Companies with live chat are able to offer a seamless customer experience on their website. In fact, 79% of consumers prefer live chat to other options. Why white label live chat?

Software 188

Software e-support Healthcare Sales 188

Comm100

DECEMBER 14, 2022

Customer experience automation (CXA) refers to delegating routine CX tasks to specialized software instead of staff. A more tech-savvy, younger demographic might respond better to an interactive game tutorial whereas older audiences may need to be offered sample content (like videos) along with the additional assurance of chat support.

Customer Experience 130

Customer Experience Self Service Chatbots How To 130

Comm100

OCTOBER 13, 2022

In this blog, we’ll look at how to increase enrollment in higher education today, with a focus on five digital strategies that can increase university enrollment now and into the future. 73% of consumers surveyed agree that live chat is the most satisfactory method for communicating with a company.

Strategy 197

Strategy Chatbots Social Media Omni-Channel 197

Comm100

NOVEMBER 29, 2021

If you’re reading this, you likely have either just implemented live chat on your website or are thinking about it. If you’re the latter, let us help you make your decision – 75% of people prefer live chat over any other channel and it leads to a 40% increase in conversion rate. Set up live chat across your site.

Average Handle Time 199

Average Handle Time Software Exceptional Customer Service Video 199

Comm100

JUNE 23, 2022

Students want fast and convenient digital support that matches their lifestyle and expectations, and that is why more and more schools are adopting live chat – the only channel that can deliver on this. In this blog, we’ll look at the top reasons why universities and colleges are choosing Comm100 Live Chat.

Chatbots 196

Chatbots Self Service Video Wait Times 196

Comm100

MAY 19, 2020

Note: This blog post was originally published on Jul. 20, 2015, and as it is one of our most popular posts, we have updated it to include the latest research, up-to-date statistics and best practices in this topic. You may also be aware that while live chat and instant messenger applications (i.e. Free Live Chat.

Competitive Advantage 279

Competitive Advantage eBook Report Loyalty 279

Comm100

SEPTEMBER 28, 2022

Read on to learn which live chat KPIs will be most useful to the development of your customer service team so you can optimize your live chat experience. Live Chat Benchmark Report 2022. Number of chats. Is your live chat count lower or higher than what your company is aiming for?

Measurement 227

Measurement Average Handle Time Wait Times How To 227

Comm100

NOVEMBER 23, 2021

To begin the journey towards improving CX, organizations must offer live chat – and in this blog we will explain why. Among the many reasons for live chat’s popularity, speed is king. Unlike phone support, live chat lets support agents handle multiple concurrent conversations. Response speed.

Chatbots 217

Chatbots Customer Experience Multi-Channel CRM 217

Comm100

MARCH 14, 2022

For government organizations, this means reliance on the traditional channels of phone and email is no longer enough – live chat for government is essential. In this blog, we’ll look at the top five reasons why live chat for government is critical in 2022. Live chat for government helps to alleviate these concerns.

Government 203

Government Wait Times Video Guidelines 203

Comm100

AUGUST 10, 2022

You might already know that you can automate a high portion of common support questions with chatbot software , but it can do so much more. In this blog, we’ll look at the top 5 benefits of chatbots in customer service with case studies and data to back it up. Their bot now handles 83% of all incoming chats.

Chatbots 206

Chatbots Customer Service ROI Case Study 206

NICE inContact

AUGUST 2, 2019

1) Live Chat. A few years ago, live chat was a nice novelty to have on your website. Now, live chat is a necessity. Live chat makes all that possible — and more. With live chat, you can increase efficiencies by closing cases faster and reducing the average cost per case.

Technology 229

Technology Customer Service Omni-Channel Self Service 229

GetFeedback

JANUARY 24, 2019

In order to meet this demand, your team needs modern customer support tools that aid their efforts in providing the best customer experience possible. These tools prevent lost tickets, facilitate better communication, and ultimately make it possible for you to deliver the best customer experience you can. Advanced ticketing software.

Tools 210

Tools Self Service Customer Experience Net Promoter Score 210

Comm100

NOVEMBER 15, 2022

With the development of technology, today’s consumers now expect brands to offer the very best support. This blog will cover the key reasons why contact centres are adopting a digital-first strategy to meet their customers’ ever-evolving service expectations, and what this means for the future of contact center solution providers.

Strategy 131

Strategy Omni-Channel Contact Center Chatbots 131

Comm100

DECEMBER 8, 2020

Read on to find out why a chatbot is the best solution for your customer interaction needs. And that is how they can best be described. Free Live Chat Software for Unlimited Agents. Live chat, email, messaging, social, ticketing & knowledge base – all in one, for free! What is a Chatbot?

Chatbots 133

Chatbots Customer Satisfaction Customer Service Representative Social Media 133

Comm100

AUGUST 8, 2022

As consumers have adapted to digital technologies for communication in their personal lives, their preference for digital communication channels has crept into the customer service space. For many organizations, the leap to digital support means introducing live chat for customer service – now the most popular channel to connect with brands.

Chatbots 194

Chatbots Customer Service Knowledge Base Social Media 194

Comm100

MARCH 27, 2023

Higher Education Chatbots – Everything You Need to Know In the competitive world of higher education, providing students with the very best support is key to increasing enrollment, improving student satisfaction, and reducing drop-out.

Chatbots 161

Chatbots Multi-Channel Knowledge Base Wait Times 161

Comm100

DECEMBER 15, 2020

If you’re reading this, you’re probably already sold on the value of adding live chat to the list of technologies that you offer your clients. (If If you’re not, will cover it quicky in this blog later). You also want to be totally confident that you are recommending the best live chat software to your clients.

eBook 130

eBook Omni-Channel Knowledge Base Contact Center 130

InMoment XI

MARCH 27, 2024

This is a valuable source of insight into how your company can deliver experiences that reflect the lives of their customers. Use tools like Google Alerts or specialized reputation management software to stay informed about what customers are saying about your business.

Automotive 260

Automotive Management Social Media Feedback 260

Comm100

AUGUST 31, 2021

As companies strive towards this level of support, live chat has become an integral channel – but the hard work doesn’t stop here. To truly provide effective support via live chat, teams must look to benchmark data to understand how well they are performing, and where they can improve. Pre-chat surveys.

Wait Times 130

Wait Times Knowledge Base Chatbots Omni-Channel 130

Comm100

JANUARY 10, 2021

It may sound contradictory, but shopping for free live chat is both easy and difficult. It’s easy because there are many free live chat solutions to choose from – a testament to the fact that live chat is the most popular emerging customer service channel. Number of chats. Let’s dig in. Data storage.

Knowledge Base 130

Knowledge Base Software Survey Tools 130

Comm100

JUNE 27, 2021

This real-time support channel is live chat, and it can significantly reduce cart abandonment and increase sales when used well. 44% of online shoppers say that having questions answered through live chat during a purchase is one of the most important features an ecommerce site can offer. ”. Consideration . Purchase .

Ecommerce 130

Ecommerce Customer Journeys How To Video 130

Comm100

DECEMBER 8, 2020

If you’re reading this blog, then you probably already know that live chat is the most popular digital customer service channel – and it keeps on growing. From January to August 2020, chat volume increased by 24% compared to 2019. But did you know that live chat can be so much more than just messaging?

Software 130

Software Video eBook Interaction 130

ShepHyken

JUNE 1, 2018

This week we feature an article by Jason Grills who discusses the importance of integrating an effective customer support system and how to decide upon live chat software for your organization. – Shep Hyken. You need to integrate an effective customer support system, like a live chat software, to know your customers better.

Software 101

Software Comparison Customer Satisfaction System 101

Comm100

APRIL 22, 2023

Student needs have changed, and digital communications such as live chat and bots have become an essential tool in student enrollment. In this blog, we’ll dig into the state of higher ed admissions today and explore strategies for increasing student enrollment, concentrating on what today’s students want and expect from schools.

Strategy 130

Strategy Chatbots Omni-Channel Social Media 130

Comm100

SEPTEMBER 22, 2021

In this article, the second in a series of four, we’ll continue our journey into digital transformation in customer service by looking at the best practices for adopting a digital transformation service strategy. 5 Best Practices to Prepare for Digital Transformation. Read more: 8 Reasons Why Your CIO Will Love Live Chat .

Customer Service 154

Customer Service Social Media Leadership Omni-Channel 154

ShepHyken

JULY 5, 2019

Just like any forum, the online world has its own codes, best practices, and of course, language – one that is imperative to know in our digital age. Yes, it enables you to chat across various mediums. You do not need to talk on the phone, live chat, or email with a customer in order to provide good support.

Communication 120

Communication Self Service Social Media Knowledge Base 120

Comm100

MARCH 25, 2024

San Jose State University automates 55% of chats in 29 departments Learn how SJSU are slashing support volumes and increasing capacity with Comm100 AI Chatbots. FInd out how Customer story We’ve compiled the best and worst chatbot practices to help you make the most of your investment, and engage in chatbot success.

Chatbots 240

Chatbots Customer Journeys User Experience System 240

ShepHyken

JULY 21, 2017

This week we feature an article by Jason Grills about how to use live chat agents properly in order to delight your customers. I believe that as a quick first line of support, live chat is a great alternative. The implementation of live chat software is an easy task to achieve. – Shep Hyken.

How To 91

How To Software Knowledge Base Tools 91

Comm100

OCTOBER 25, 2021

In this blog, we’ll look at the unique challenges that schools face in engaging with international students, and how digital transformation has opened a way forward for them with digital communication channels like live chat. Live Chat Features for International Students. Auto Chat Translation.

Engagement 130

Engagement Tips eBook Chatbots 130

Comm100

NOVEMBER 15, 2022

For more information on why digital-first customer service strategies are growing, check out this blog.). Digital omnichannel platforms like Comm100 can be integrated into contact centre software so every channel is combined into one platform and the customer only needs one piece of software. Next steps.

Omni-Channel 201

Omni-Channel Chatbots Social Media Software 201

Comm100

JULY 20, 2021

That is why both chatbots and live chats have been on a steep incline of adoption by online businesses since they both offer unique benefits that email and phone support don’t. On the other hand, live chat represents human warmth, understanding, expertise, and the ability to connect. What is live chat?

Chatbots 143

Chatbots Customer Service e-support Customers 143

GetFeedback

FEBRUARY 4, 2019

You’ve completed your live chat survey implementation and now you’re receiving valuable live chat survey data. Here at GetFeedback, we ran into the same situation when we applied our own live chat survey tool into our customer support feedback program. Gathering live chat survey data .

Survey 186

Survey Data Effort Score Feedback 186

GetFeedback

MAY 5, 2019

One of the reasons why Apple remains the best option for a large number of customers all around the world is precisely their warranty policy, included in the official Apple Care support system. Use live chat for customer service as an after-sales support system . Practically speaking, it’s not enough to offer a warranty.

Sales 277

Sales Loyalty Programs Social Media Policies 277