Uniphore

JUNE 21, 2021

We’ve identified the top 10 RPA implementation best practices to help you get the most out of these game-changing tools. Start out with attended RPA A big part of starting small is transitioning slowly to fully automated tools. Instead, start with an attended RPA, or a tool with some human input. A faster ROI.

Contact Center 147

Contact Center Call Center ROI Tools 147

Brandwatch CX

NOVEMBER 8, 2023

The key to making the most of social media is listening to what your audience has to say about you, your competitors, and the market in general. Once you have the data you can undertake analysis, and finally, reach social business intelligence ; using all these insights to know your customers better and improve your marketing strategy.

Social Media 98

Social Media Tools Analysis Metrics 98

BirdEye

JANUARY 25, 2024

Reviews can also be repurposed for various channels and become one of your best marketing tools. In this post, we’ll cover how automating your review sharing can help you generate buzz for your brand across social networks. 53% of consumers will not consider using a business with less than four stars.

Social Media 110

Social Media Brands How To Multi-Channel 110

Comm100

JANUARY 11, 2023

As a result, customer service expectations are now sky-high as consumers demand the very best support – and will even switch brands for better service. Best of all, bringing all these benefits to a customer service environment comes with significant return on investment. They are capable of resolving up to 80% of all queries.

Customer Service 212

Customer Service Self Service Chatbots Healthcare 212

SurveySensum

FEBRUARY 28, 2024

Do you crave honest feedback in your employee surveys? Do you want to uncover the real issues your employees are facing? Using an anonymous employee feedback tool enables you to access genuine opinions about your processes, and employees’ interactions with your company, and pinpoint areas where improvements are necessary.

Tools 52

Tools Feedback Analysis Survey 52

SurveySparrow

APRIL 28, 2024

Being here demonstrates that you are lovely and want to improve your students’ learning. Yes, Teaching, like us, is constantly growing! I shall simplify each tool so you can find the perfect fit for your classroom. It allows you to tailor it precisely to your needs. First and foremost, high five!

Tools 52

Tools Feedback Analytics Survey 52

Brandwatch CX

JUNE 15, 2022

The key to making the most of social media is listening to what your audience has to say about you, your competitors, and the market in general. Once you have the data you can undertake analysis, and finally, reach social business intelligence ; using all these insights to know your customers better and improve your marketing strategy.

Social Media 144

Social Media Tools Analysis Metrics 144

BirdEye

SEPTEMBER 12, 2023

You can no longer afford not to have a social media strategy for your business. This blog post details the top social media best practices a business needs to use social media to its full potential. Analyze what your competitors are doing To know what to do, you must know what is working already.

Social Media 105

Social Media Guidelines Video Analytics 105

Comm100

JUNE 23, 2022

In this blog, we’ll look at the top reasons why universities and colleges are choosing Comm100 Live Chat. Comm100’s complete security compliance is one reason why many universities and colleges choose to use its live chat software. PIPEDA – Canadian federal law dictating how businesses collect, use, and disclose personal information.

Chatbots 205

Chatbots Self Service Video Wait Times 205

Playvox

JANUARY 30, 2024

Numerous studies link employee satisfaction, performance, and engagement with management’s ability to provide actionable, positive feedback and coaching. Highly engaged teams outperform the rest in business outcomes critical to your organization’s success. Yet managers continue to fall short. fall in the “engaged” category.

Gamification 79

Gamification Contact Center Training Feedback 79

Kustomer

JANUARY 7, 2024

And we give them a lot of credit — over the years, Intercom has evolved into an innovative customer service software with all the bells and whistles, offering best in class tools like real-time chat support, proactive messaging, guided product tours, resolution bot, omnichannel support and tons of integrations.

Omni-Channel 97

Omni-Channel Self Service e-support Knowledge Base 97

BirdEye

NOVEMBER 7, 2023

As customers verify your brand’s reputation on top car review sites , you need to ensure that your email marketing strategy also delivers to meet their expectations. This blog guides you through the steps needed to close more deals for your car business. Looking forward to assisting you in finding your dream car.

Sales 114

Sales Automotive Tips Advertising 114

BirdEye

AUGUST 3, 2023

Imagine a world where every customer leaves your store, feeling satisfied and eager to return. How to calculate your CSAT score? 6 Customer satisfaction metrics to start measuring 5 Best practices for customer satisfaction 2 CSAT alternatives: CES & NPS How to use CSAT as your differentiator?

Customer Satisfaction 98

Customer Satisfaction Customer Centricity Culture Effort Score 98

SurveySensum

SEPTEMBER 13, 2023

And in this blog, we will explore the top 10 manufacturing feedback tools that can redefine your interactions with clients. Let’s dive in together and explore the world of B2B manufacturing feedback tools. What are B2B manufacturing feedback tools? Why should you use B2B manufacturing feedback tools?

B2B 52

B2B Tools Feedback Multi-Channel 52

Totango

OCTOBER 20, 2022

Hiring team members with the right customer success manager skills is critical for the effectiveness of your CS team and strategy. We’ll cover these below, along with five best practices to follow when bringing a new customer success manager aboard your team. CSM role duties may vary by company.

Customer Success 91

Customer Success Management Exercises Social Media 91

Magellan Solutions

MARCH 22, 2023

What is the Best Way to Analyze Call Center Performance? Analyzing call center performance is best done through data and analytics. Several visualization techniques can be used to achieve this. Another effective way to analyze call center performance is by conducting surveys and interviews.

Call Center 98

Call Center Abandon Rate Average Handle Time Metrics 98

ChurnZero

APRIL 18, 2024

Those are some big shifts – whether it’s updating your books , implementing a new management system, or revamping the tools, resources, and customer journeys you already have. Likewise, your shift to digital does not have to be, and should not be, all or nothing. So, now what? Wait, say that again? Balance is key.

Interaction 52

Interaction Customer Engagement Engagement Customer Journeys 52

SurveySensum

NOVEMBER 1, 2023

What sets it apart from traditional survey tools is its focus on providing a more conversational and interactive survey experience. So, because of these limitations, we have explored different customer review platforms G2, Capterra, Trustradius, and others, to list out the 9 best SurveySparrow alternatives. How do we know that?

Tools 52

Tools Survey Multi-Channel Analytics 52

SurveySensum

FEBRUARY 26, 2024

Are you actively listening to the voices of your employees about your company? In today’s fast-paced corporate world, where companies are opening left and right, understanding the pulse of your employees has become crucial to keep your employees stay with you longer. What is an Employee Pulse Survey Tool?

Tools 52

Tools Survey Employee Engagement Culture 52

Playvox

NOVEMBER 3, 2021

Teamwork, sharing knowledge and best practices feed company culture. Related Article: How to Maintain Your Company Culture as you Scale. These four elements are key to fostering a collaborative culture in your organization: 1. Leading by example – make sure your word is your bond and that you honor commitments to your team.

Contact Center 103

Contact Center Culture Competitive Advantage Leadership 103

NobelBiz

MARCH 19, 2024

Call center dashboards provide the kinds of insights and metrics that contribute to having improved agent performance and more successful campaigns. Let’s delve deeper and explore the dashboard functionalities, key metrics, best practices, and their pivotal role in enhancing customer satisfaction.

Call Center 59

Call Center Contact Center Average Handle Time Multi-Channel 59

AWS Machine Learning

NOVEMBER 15, 2023

AutoML allows you to derive rapid, general insights from your data right at the beginning of a machine learning (ML) project lifecycle. Understanding up front which preprocessing techniques and algorithm types provide best results reduces the time to develop, train, and deploy the right model.

Training 86

Training Data How To Strategy 86

Magellan Solutions

JULY 10, 2023

Effective outsourced team management strategies are essential for businesses operating nowadays. Outsourced team success depends on transparent and collaborative management. Businesses can increase efficiency and teamwork by using best practices and ideas. It also addresses the difficulties of diverse and remote teams.

Tips 92

Tips Management How To Culture 92

SurveySensum

OCTOBER 4, 2023

What is an Automotive Customer Feedback Tool? How to Choose the Right Automotive Customer Feedback Tool? An automotive customer feedback tool is software designed to collect, manage, and analyze customer feedback and opinions within the automotive industry. How to Choose the Right Automotive Customer Feedback Tool?

Automotive 52

Automotive Tools Feedback CRM 52

SurveySparrow

APRIL 15, 2024

Product analytics tools! These tools can unlock valuable insights, optimize user experiences, and drive growth. We have researched and compiled a list of nine best product analytics tools, discussing their features, limitations, pricing, and more. It’s free, so feel free to use it. So, how can they do that?

Analytics 52

Analytics Tools Analysis User Experience 52

SurveySensum

SEPTEMBER 15, 2023

Are you struggling to meet your B2B clients’ ever-changing needs in today’s fast-paced service industry? This is where customer feedback tools become essential. This is where customer feedback tools become essential. They empower you to gather, analyze, and act upon the insights your B2B service clients provide.

B2B 52

B2B Tools Feedback Comparison 52

BirdEye

NOVEMBER 21, 2023

Amidst these challenges, the last thing you want to waste your time on is unrealistic and time-consuming digital marketing strategies that give you no results. 5 SEO tips for interior designers to enhance online visibility How to leverage social media for interior design marketing?

Marketing 110

Marketing Social Media Advertising Tips 110

BirdEye

NOVEMBER 20, 2023

We’re living in an era of customer engagement, where every delighted client can become your best marketer. Thanks to smart referral marketing software tools, it’s now easy to implement referral programs that drive results. For businesses today, referral marketing is revolutionizing growth. Let’s dive in.

Software 63

Software Marketing Multi-Channel e-support 63

Playvox

APRIL 11, 2023

When employees feel connected to their jobs and have meaningful goals, agent performance increases. And happy agents tend to deliver experiences that delight your customers. They’re also 84% more likely to be looking for a new job — a big hit to your agent retention rate.

Contact Center 63

Contact Center Employee Engagement Gamification Tips 63

BirdEye

MARCH 5, 2024

This practice, done by social media monitoring tools, enables brands to keep a pulse on their online reputation and insights into consumer behavior and emerging trends. To help you maximize the full potential of social media, this blog explores how to make social media monitor your digital eyes and ears and impress your audience.

Social Media 58

Social Media Multi-Channel Trends Tips 58

Kustomer

JANUARY 8, 2024

Zendesk is best known for its ticketing system, automation features, and integrations, making it a fan favorite for thousands of SMBs globally. You should also be able to view and manage your SLAs with your ticketing system. This can be a challenge for quick adoption and can lag your customer support operations.

Self Service 97

Self Service Multi-Channel Omni-Channel Knowledge Base 97

Playvox

FEBRUARY 20, 2024

However, managing remote teams effectively comes with its own set of challenges. The concept of remote teams and remote work has gained popularity for several reasons. It enables companies to access a larger talent pool and recruit the best candidates, regardless of their geographical location.

Management 88

Management Gamification Contact Center Policies 88

BirdEye

MARCH 24, 2023

In this guide, we’ll provide you with the tools, tips, and strategies you need to thrive in the year ahead. It guides your team with steps and techniques to generate high-value leads that convert to customers. To succeed, businesses must have a comprehensive and strategic approach to business development.

Return on Investment 98

Return on Investment Social Media Sales Metrics 98

Team Support

JUNE 20, 2023

By implementing effective strategies, businesses and customer support teams can rise above the limitations imposed by the current economic climate and deliver exceptional experiences. This approach ensures consistency, accuracy, and saves precious time, allowing support teams to handle a higher volume of inquiries effectively.

Self Service 97

Self Service Chatbots Analytics Knowledge Base 97

AWS Machine Learning

DECEMBER 19, 2023

Artificial intelligence (AI) and machine learning (ML) are becoming an integral part of systems and processes, enabling decisions in real time, thereby driving top and bottom-line improvements across organizations. However, putting an ML model into production at scale is challenging and requires a set of best practices.

Analytics 103

Analytics Training Government System 103

Totango

MAY 19, 2021

If you’ve purchased a home in recent years (or if you’re just someone who enjoys real estate “window shopping”), it’s likely you’ve used a tool like Zillow or Trulia to help you in your house hunt. Choosing a Customer Success platform for your business is also a major decision and one that should not be taken lightly.

Customer Success 107

Customer Success Analysis Customer Retention Meeting 107

CSM Magazine

OCTOBER 17, 2023

Hybrid working and Artificial Intelligence (AI) are revolutionising the role of the agent worldwide but UK contact centres believe it takes more than technical training to build a highly effective team. With that in mind, how do contact centre leaders prepare their frontline teams for future success? If so, why?

Self Service 52

Self Service Contact Center Customer Centricity Effort Score 52