ShepHyken

APRIL 30, 2024

Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com. Connect with Shep on LinkedIn.

Entertainment 89

Entertainment Sports Financial ROI 89

ShepHyken

MARCH 12, 2024

Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com. Connect with Shep on LinkedIn.

Advertising 149

Advertising Customer Service Training Interaction Customer Experience 149

ShepHyken

SEPTEMBER 28, 2021

Shep Hyken interviews Paul Reilly, a professional speaker, sales trainer, and author of Selling Through Tough Times. ” About: Paul Reilly is a professional speaker, sales trainer, and author. He coauthored Value-Added Selling , fourth edition, and authored Selling Through Tough Times. New York Times ?bestselling

Sales 141

Sales Tools Brands Customer Expectations 141

ShepHyken

SEPTEMBER 14, 2021

Shep Hyken interviews John Jantsch is a marketing consultant, speaker, and author of The Ultimate Marketing Engine. ” About: John Jantsch is a marketing consultant, speaker, and author of The Ultimate Marketing Engine. Shep Hyken ?is bestselling author, award-winning keynote speaker, and your host of?

Consulting 152

Consulting Customer Journeys Marketing Training 152

ShepHyken

MAY 11, 2021

Shep Hyken interviews Ron Karr, CEO of Karr Associates, Inc. and author of The Velocity Mindset. and the author of five books including the bestselling?Complete This episode of Amazing Business Radio with Shep Hyken answers the following questions … and more: . Top Takeaways: . The Velocity Mindset.

Customer Focused 172

Customer Focused Customer Service Customer Experience Communication 172

ShepHyken

FEBRUARY 13, 2024

Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com. Connect with Shep on LinkedIn.

Customer Experience 137

Customer Experience Transportation Hotels Airlines 137

ShepHyken

JANUARY 16, 2024

Often, there is a big difference between our perception and the reality of our customers’ experiences. Some may be saying, “Shep, you’ve covered this before.” Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Connect with Shep on LinkedIn.

Customer Service 141

Customer Service Customer Centricity Customer Service Training Survey 141

ShepHyken

AUGUST 23, 2022

Shep Hyken interviews Zhecho Dobrev, leading principal consultant at Beyond Philosophy and author of The Big Miss: How Organizations Overlook the Value of Emotions. Shep Hyken is a customer service and experience expert,? Shep Hyken is a customer service and experience expert,? New York Times ?bestselling

Customer Journeys 123

Customer Journeys Ecommerce Consulting Advertising 123

ShepHyken

OCTOBER 18, 2022

Shep Hyken interviews Susan Drumm, CEO & Chief Empowerment Officer of Meritage Leadership Development and the author of The Leader’s Playlist: Unleash the Power of Music and Neuroscience to Transform Your Leadership and Your Life. Shep Hyken is a customer service and experience expert,? New York Times ?bestselling

Leadership 117

Leadership Employee Experience Customer Experience Customer Service 117

ShepHyken

FEBRUARY 20, 2024

Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com. Connect with Shep on LinkedIn.

Metrics 150

Metrics Customer Service Measurement Customer Service Training 150

ShepHyken

MAY 5, 2024

The Impact of Customer Service on Your Customers by Guest Author (MITechNews.com) Customer service encapsulates every interaction a company has with its customers, from initial inquiries to troubleshooting and issue resolution. Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author.

Customer Service 72

Customer Service Social Media Tips Trends 72

ShepHyken

NOVEMBER 1, 2022

Shep Hyken interviews Tim Hughes, co-Founder and CEO of DLA Ignite , and co-author of Social Selling: Techniques to Influence Buyers and Changemakers. Shep Hyken is a customer service and experience expert,? Shep Hyken is a customer service and experience expert,? New York Times ?bestselling

Social Media 118

Social Media Competitive Advantage Brands Customer Experience 118

ShepHyken

FEBRUARY 12, 2024

Plus, Shep and Venk discuss findings from the CX Buyers’ Insights Report , revealing what CX decision-makers will invest in and focus on for 2024 and beyond. Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and host of Amazing Business Radio.

Self Service 148

Self Service Contact Center Customer Service Representative Healthcare 148

ShepHyken

JULY 26, 2022

Shep Hyken interviews Deon Nicholas, CEO and Co-Founder of Forethought , a company that builds human-centered AI to transform the customer service experience. Shep Hyken is a customer service and experience expert,? bestselling author, award-winning keynote speaker, and host of Amazing Business Radio.

Self Service 139

Self Service Knowledge Base Customer Service Customer Experience 139

ShepHyken

JULY 20, 2021

Shep Hyken interviews John Ball, the Executive Vice President and General Manager of Customer Workflows at ServiceNow. Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and your host of Amazing Business Radio.

Chatbots 154

Chatbots Employee Experience Customer Engagement Engagement 154

ShepHyken

MARCH 18, 2024

Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops. Connect with Shep on LinkedIn.

Customer Service 79

Customer Service Government Employee Experience Video 79

ShepHyken

MAY 5, 2024

The Impact of Customer Service on Your Customers by Guest Author (MITechNews.com) Customer service encapsulates every interaction a company has with its customers, from initial inquiries to troubleshooting and issue resolution. Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author.

Customer Service 64

Customer Service Social Media Tips Trends 64

ShepHyken

APRIL 6, 2021

Shep Hyken interviews Jeff Toister , a customer service author, consultant, and trainer. Jeff Toister is a n author, consultant, and trainer who helps companies develop customer-focused cultures. This episode of Amazing Business Radio with Shep Hyken answers the following questions … and more: .

Advertising 146

Advertising Consulting Brands Tips 146

ShepHyken

DECEMBER 6, 2023

Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com. Connect with Shep on LinkedIn.

Customer Service Training 147

Customer Service Training Customers Interaction Customer Service 147

ShepHyken

AUGUST 31, 2021

Shep Hyken interviews Dan Gingiss, an international keynote speaker, coach, and author of The Experience Maker. He is an author of two books ( The Experience Maker and Winning at Social Customer Care ) and the host of multiple podcasts and video series. Shep Hyken ?is The Experience Maker. New York Times ?bestselling

Social Media 141

Social Media Video Leadership Brands 141

ShepHyken

JULY 14, 2021

Both of these authors have a hospitality background. Shep Hyken is a customer service expert, keynote speaker, and New York Times, bestselling business author. Follow on Twitter: @Hyken. Copyright © MMXXI, Shep Hyken). The post How to Say YES – Every Time appeared first on Shep Hyken.

How To 168

How To Hotels Hospitality Transportation 168

ShepHyken

OCTOBER 3, 2023

Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com. Connect with Shep on LinkedIn.

Customer Service Training 151

Customer Service Training Training Customers Customer Service 151

ShepHyken

NOVEMBER 3, 2021

Shep Hyken is a customer service expert, keynote speaker, and New York Times, bestselling business author. Follow on Twitter: @Hyken. Copyright © MMXXI, Shep Hyken). The post When Your Customer Experience Hits a “Bump in the Road” appeared first on Shep Hyken.

Hospitality 165

Hospitality Customer Experience Hotels Feedback 165

ShepHyken

AUGUST 11, 2021

Shep Hyken is a customer service expert, keynote speaker, and New York Times, bestselling business author. Follow on Twitter: @Hyken. Copyright © MMXXI, Shep Hyken). The post The Difference Between Repeat Customers and Loyal Customers appeared first on Shep Hyken.

Loyalty 173

Loyalty Customers Customer Service Training Retail 173

ShepHyken

DECEMBER 6, 2022

Shep Hyken interviews Diane Hopkins, Certified Experience Economy Expert, CEO of ExPeers Consulting and author of Unleashing the Chief Moment Officers. Plus, Shep and Diane share exercises you can do with your team to figure out what you are doing that prevents your customers from having a frictionless experience.

Customer Centricity 120

Customer Centricity Culture Exercises Leadership 120

ShepHyken

NOVEMBER 14, 2023

Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com. Connect with Shep on LinkedIn.

Insurance 147

Insurance Employee Experience Culture Customer Service Training 147

ShepHyken

JULY 6, 2021

Shep Hyken interviews Heather R. She is a best-selling author, and her newest book, The Art of Caring Leadership , emphasizes the need for kindness, compassion, and empathy in all leaders. Younger appeared first on Shep Hyken. Empowering Employees through Caring Leadership. Younger, Founder of EmployeeFanatix.

Leadership 137

Leadership Customer Experience Customer Focused Customer Service 137

ShepHyken

OCTOBER 10, 2023

Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com. Connect with Shep on LinkedIn.

Culture 147

Culture Customer Service Training Employee Experience Course 147

ShepHyken

OCTOBER 6, 2021

Shep Hyken is a customer service expert, keynote speaker, and New York Times, bestselling business author. Follow on Twitter: @Hyken. Copyright © MMXXI, Shep Hyken). The post The Five Best Things to Say to an Angry or Upset Customer appeared first on Shep Hyken.

Course 164

Course Customer Service Training Customers Customer Service 164

ShepHyken

JUNE 15, 2021

Shep Hyken interviews Steve Bederman, President and CEO of NobelBiz , a Contact Center Technology Company. He is also a published author, an accomplished leader, and a highly regarded Contact Center industry innovator. The post Amazing Business Radio: Steve Bederman appeared first on Shep Hyken.

Omni-Channel 152

Omni-Channel Contact Center Social Media Communication 152

ShepHyken

AUGUST 18, 2021

Shep Hyken is a customer service expert, keynote speaker, and New York Times, bestselling business author. Follow on Twitter: @Hyken. Copyright © MMXXI, Shep Hyken). The post Personalizing the Customer Experience Is a Competitive Differentiator appeared first on Shep Hyken.

Airlines 172

Airlines Customer Experience Survey Customer Service Training 172

ShepHyken

JANUARY 5, 2022

Shep Hyken is a customer service expert, keynote speaker, and New York Times, bestselling business author. Follow on Twitter: @Hyken. Copyright © MMXXI, Shep Hyken). The post Five Lessons On How To Personalize the Customer Experience appeared first on Shep Hyken.

Customer Experience 174

Customer Experience How To Touchpoint Communication 174

ShepHyken

MARCH 2, 2022

Shep Hyken is a customer service expert, keynote speaker, and New York Times, bestselling business author. Follow on Twitter: @Hyken. Copyright © MMXXI, Shep Hyken). The post Never, Never, Never Be Late appeared first on Shep Hyken.

Customer Service Training 143

Customer Service Training Meeting Communication Training 143

ShepHyken

JULY 19, 2022

Shep Hyken interviews Megan Neale, Co-founder and COO of Limitless , a Gig CX platform that empowers people to earn money by providing brilliant customer service. Shep Hyken is a customer service and experience expert,? bestselling author, award-winning keynote speaker, and host of Amazing Business Radio.

Contact Center 125

Contact Center Brands Customer Service Innovation 125

ShepHyken

JULY 21, 2021

Shep Hyken is a customer service expert, keynote speaker, and New York Times, bestselling business author. Follow on Twitter: @Hyken. Copyright © MMXXI, Shep Hyken). appeared first on Shep Hyken. Never overlook the power of being nice!

Customer Service 174

Customer Service Customer Service Training Customers Video 174

ShepHyken

OCTOBER 17, 2023

Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com. Connect with Shep on LinkedIn.

Customer Service Training 142

Customer Service Training Customer Service Interaction Customer relationships 142

ShepHyken

APRIL 27, 2021

Shep Hyken interviews Stacy Sherman, Founder of DoingCXRight and Director of Customer Experience & Employee Engagement at Schindler Elevator Corporation. Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and your host of Amazing Business Radio.

Employee Engagement 151

Employee Engagement Groups Customer Experience Feedback 151