BirdEye

JANUARY 11, 2023

Social media is a daily part of our lives, but many companies still have questions about it. These are just a few of the social media questions that businesses are asking. In this blog post, we’ll answer 25 of the most important social media questions. Social media questions: The how?

Social Media 98

Social Media Multi-Channel Advertising Measurement 98

BirdEye

MARCH 8, 2024

Are you looking to expand your business and accelerate growth, yet find yourself stuck as every cheat sheet seems to skirt around the actual methods for increasing your social media followers? Social media is vital for every business, beginning with the crucial step of increasing your follower count on each platform.

Social Media 59

Social Media Tips Multi-Channel Groups 59

BirdEye

APRIL 25, 2023

Social media is essential for businesses to reach a wider audience and build their brand in today’s digital age. However, without a solid social media marketing plan, businesses can miss out on the full potential of social media marketing. Table of contents What is a social media marketing plan?

Social Media 93

Social Media How To Infographics Video 93

BirdEye

FEBRUARY 21, 2023

Social media has completely changed the way we communicate and connect with one another over the past two decades. Social media is also a powerful marketing tool used by businesses of all sizes. We’ll start by discussing some of the key concepts and benefits of using social media. 84% of U.S.

Social Media 98

Social Media Management Multi-Channel Analytics 98

BirdEye

JANUARY 13, 2023

Engagement is the measurement of success on every social media platform. If you want to increase your engagement rate, you need to know what social media engagement posts are and how to use them. We’ll also give you some best posting practices to keep your brand’s engagement rates high on any social media platform.

Social Media 52

Social Media Engagement Company Video 52

BirdEye

DECEMBER 29, 2022

Social media is one of the most important marketing tools companies have to connect with people and promote their products. However, measuring the success of social media campaigns can be challenging. Table of contents What are social media metrics? Social reach 2. Impressions 3.

Social Media 98

Social Media Metrics Net Promoter Score Effort Score 98

BirdEye

DECEMBER 6, 2022

hours on social media each day – and that number is only expected to increase. Social media has become a major part of our lives, and many platforms offer features that can benefit local businesses. Table of contents Social media marketing at a glimpse Benefits of social media marketing 1.

Social Media 97

Social Media Policies Connections Analytics 97

Michelli Experience

MAY 1, 2018

Thanks to social media, many brands have softened their traditional media buys and have focused instead on influencing purchasers through a variety of strategies. The rise of social media influencers is well-chronicled. Favoring Social Media Influencers. Caveats of Social Media Influencers.

Social Media 185

Social Media Customer Experience Advertising Multi-Channel 185

BirdEye

MARCH 7, 2023

Research predicts that the number of people using social media will grow to about 5 billion in 2023. This year alone, 300 million more people are set to use social media than the previous year. Table of contents Challenges of managing social media for business Why is social media important for your business?

Social Media 94

Social Media Tips Multi-Channel Infographics 94

CX Accelerator

NOVEMBER 7, 2023

The representative on the phone went so far as to tell me that I should try calling my credit card company to see if they had any information about my flights. A company might not be customer-centric if they… As I reflected on this experience, I realized that there were a number of indicators that this company might not be customer-centric.

Customer Centricity 316

Customer Centricity Company Airlines Net Promoter Score 316

BirdEye

FEBRUARY 21, 2023

Are you curious about how people use social media? Social media statistics can provide valuable insights into these questions and more. From Facebook’s total users to Twitter’s average daily tweets, there are so many facts that help us better understand how we interact with social networks. Let’s get started.

Social Media 98

Social Media Marketing Advertising Video 98

BirdEye

DECEMBER 8, 2022

Using social media to grow your business’s presence online is a great start, but keeping up with new platforms can be challenging. There are more than a dozen types of social media with more popping up every day. Table of contents Choosing the right social media types for your business 1. Social networks 2.

Social Media 98

Social Media Brands Video Entertainment 98

BirdEye

DECEMBER 12, 2022

Over 90% of marketers use social media as part of their marketing strategy because they know it’s a powerful tool. However, coming up with social media post ideas can be challenging and time-consuming. To help you get started, here are 20 simple social media post ideas you can use today. Company causes 8.

Social Media 98

Social Media Strategy Marketing Case Study 98

CSM Magazine

JULY 14, 2023

The ubiquitous nature of social media and its engagement potential has led companies to increasingly leverage these platforms for customer service purposes. However, it raises the question – how much customer service should your social media accounts handle? According to a study by J.D.

Social Media 89

Social Media Customer Service Self Service Omni-Channel 89

ReviewTrackers

OCTOBER 25, 2017

This article was written by Kristen Herhold. Social media can serve as a testing ground for businesses, nurture customer relationships and provide brand identity. Social media can serve as a testing ground for businesses, nurture customer relationships and provide brand identity. or 202-840-6690.

Social Media 154

Social Media B2B Advertising Customer relationships 154

CSM Magazine

FEBRUARY 16, 2023

With 97% of Fortune 500 companies now using social media, s ocial channels such as Twitter and LinkedIn have become an integral component of business customer service strategies. This trend is expected to accelerate as companies seek out new ways to use social media for customer service needs.

Social Media 64

Social Media Customer Service Guidelines Customer Service Strategies 64

InMoment XI

DECEMBER 6, 2016

This is especially true in social media. Without conducting any formal research, companies can go onto sites like Facebook, Twitter and, review sites like, Yelp to discover the most detailed. View Article.

Social Media 200

Social Media Technology Engagement Customer Experience 200

InMoment XI

DECEMBER 6, 2016

This is especially true in social media. Without conducting any formal research, companies can go onto sites like Facebook, Twitter and, review sites like, Yelp to discover the most detailed. View Article

Social Media 200

Social Media Technology Engagement Customer Experience 200

InMoment XI

MAY 29, 2019

This article was first published as a Maritz Research White Paper. Boost Your Company’s Online Presence by Building Customer Trust There’s tremendous power in customers advocating for your brand via “word of mouse,” and many companies are wondering how to harness the customer feedback collected through surveys to.

Social Media 200

Social Media Survey Feedback Customers 200

InMoment XI

FEBRUARY 14, 2014

Social media posts are now currency. One innovative company is trading merchandise for customer Tweets. View Article. Have you heard? If you read this blog regularly, you can probably tell I listen to a lot of National Public Radio.

Social Media 200

Social Media Innovation Company Financial 200

InMoment XI

FEBRUARY 14, 2014

Social media posts are now currency. One innovative company is trading merchandise for customer Tweets. View Article Have you heard? If you read this blog regularly, you can probably tell I listen to a lot of National Public Radio.

Social Media 200

Social Media Innovation Company Customers 200

InMoment XI

FEBRUARY 14, 2014

Social media posts are now currency. One innovative company is trading merchandise for customer Tweets. View Article Have you heard? If you read this blog regularly, you can probably tell I listen to a lot of National Public Radio.

Social Media 200

Social Media Innovation Company Customers 200

Comm100

JULY 20, 2020

While many brands have implemented chatbots through live chat, it’s now becoming increasingly popular and easy to do so on social media too. First Things First, Why is it Important to Optimize Your Social Media Presence? Luckily, social media can work in your favor. Better Visitor Conversion Rates.

Social Media 132

Social Media Chatbots ROI Brands 132

Joe Rawlinson

AUGUST 12, 2022

According to a survey, 68% of marketers say social media helped them generate more leads. The figure highlights how effective generating leads from social media can be with the right strategies. When done the right way, running social media contests can be powerful lead generation tactics.

Social Media 78

Social Media Marketing Tips Fashion 78

BirdEye

MARCH 20, 2023

Without a social media strategy, your business can’t survive in this digital age. A successful strategy should define your social media goals, the methods you plan to use, and the metrics needed to measure performance over time. Why do you need a social media strategy? is only the beginning.

Social Media 52

Social Media Brand Values Strategy Brands 52

NetBase

JULY 20, 2020

Our social media analytics guide offers brands and businesses an abundance of insights to apply in all areas of operations. We’ve updated our Social Media Analytics Guide for 2020, to keep you in-the-know on the tools, metrics, and skills necessary to compete in an increasingly global arena. We’re here to help!

Social Media 96

Social Media Analytics Analysis Consumers 96

CSM Magazine

FEBRUARY 20, 2023

Have you ever wondered if the future of customer service can be social media? In this article, we will discuss how social media is rapidly changing the customer service industry. Social media is now an evolving contact channel integrated into the domain of customer service.

Social Media 52

Social Media Trends Customer Service Chatbots 52

Ann Michaels and Associates

MARCH 5, 2020

The secret is out in living color on the cover of Consumer Reports – how to use social media as the last chance way to get some attention when unhappy with a product or service. This issue shares secrets to great customer service, and social media use is one of them.

Social Media 64

Social Media Customer Service Wait Times Study 64

InMoment XI

APRIL 18, 2017

There’s tremendous power in customers advocating for your brand via “word of mouse,” and many companies are wondering how to harness the customer feedback collected through surveys to bolster their company’s online presence. View Article.

Social Media 200

Social Media Guidelines Survey Feedback 200

InMoment XI

APRIL 18, 2017

There’s tremendous power in customers advocating for your brand via “word of mouse,” and many companies are wondering how to harness the customer feedback collected through surveys to bolster their company’s online presence. View Article

Social Media 200

Social Media Guidelines Survey Feedback 200

GetFeedback

MAY 9, 2019

If you Google customer experience you’ll get about 2,340,000,000 results—articles, videos, reports—with in-depth information about the space. This article is inspired by our own frustrations with getting to know the CX space. Customer experience is how your customers perceive their interactions with your company. companies $136.8

Customer Experience 337

Customer Experience Customer Journeys Metrics Effort Score 337

ShepHyken

FEBRUARY 12, 2024

Each week, I read many customer service and customer experience articles from various resources. I have added my comments about each article and would like to hear what you think too. This article shares some great insights and findings. If you like this type of information, you’ll enjoy this article.

Self Service 66

Self Service Customer Service Social Media Ecommerce 66

Michelli Experience

DECEMBER 13, 2017

be able to complain about any service breakdowns across my social media platforms or business review sites – such that the company would attempt to resolve my problem in a way that averts reputational damage across my network – ONE OF THE UNEXPECTED GIFTS 0F SOCIAL MEDIA. It’s Gotta Be Old School.

Social Media 113

Social Media Customer Service Consulting Study 113

ShepHyken

AUGUST 9, 2021

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Eight Ways Companies Can Turn A Negative Customer Experience Into A Positive One by Young Entrepreneur Council. It is when it happens.

Customer Service 145

Customer Service Social Media Report Culture 145

Opinionator

DECEMBER 10, 2020

People turn to the Internet and tools like social media for a variety of uses. Social media is very popular. So how to turn customer feedback into great social media and convert this opportunity? Here is the premise: Social media is highly popular. How Important is Social Media for a Business?

Social Media 59

Social Media Feedback Survey Customers 59

InMoment XI

SEPTEMBER 14, 2023

This article delves deep into the critical role that reputation management plays in determining a brand’s success. In today’s digital landscape, where consumers heavily rely on online reviews and social media feedback, the importance of reputation management cannot be overstated.

Brands 260

Brands Management Social Media Effort Score 260

Opinionator

SEPTEMBER 21, 2020

Why Social Media is NOT a Gold Mine of Customer feedback and not for Customer Service. In this article we will recommend you don’t use social media for feedback, even though it may look tempting. This means social media delivering one sided reviews with impossible expectations for a response.

Social Media 52

Social Media Feedback Guidelines Survey 52