TechSee

JANUARY 28, 2020

billion across the 4,500 retail websites tracked by Adobe Analytics. According to recent research on consumer behavior, everything from coffee machines and smart TVs to wireless routers and drones were on the chopping block last year. Black Friday is a day that retailers wait for all year, and 2019 was no different.

Retail 136

Retail Self Service Wireless Consumers 136

Brandwatch CX

FEBRUARY 23, 2024

2/ Generate Prospects and Drive Sales Most analytics tools will suggest companies to first listen to branded conversation, but many B2B companies don’t have a strong brand presence to listen to in the first place. Conversation is often more targeted. That is, if you are listening for it. Read more about it here.

B2B 52

B2B Brands Social Media Wireless 52

Clarabridge

JANUARY 17, 2017

Use them for all the good you can, and then go beyond the analytics to show empathy and build relationships. She’s worked with Verizon Wireless, Allstate, Bath and Body Works, Orangetheory Fitness, Citrix and many others. The post Understanding Customers – Beyond the Analytics appeared first on Clarabridge.

Analytics 40

Analytics Wireless Customer Experience Professionals Feedback 40

Storyminers

JULY 7, 2020

Machine vision, predictive analytics, interactive tech, responsive digital displays, and many other once futuristic visions have become common in just a few years. Video analytics and labor planning tools are matching staffing levels with customer volumes throughout the day. 2 Stores are getting smarter. 3 Waiting is dying.

Contact Center 147

Contact Center Customer Expectations Management Wireless 147

Vonage

OCTOBER 22, 2015

And with technological developments ranging from mobile connectivity to speech analytics, businesses have more opportunities to enhance this experience than ever before. Speech and text analytics. Speech analytics is changing this, making it how the customer answers, rather than what they answer, the key to confirming their identity.

Technology 120

Technology Customer Service Gamification Wireless 120

Education Services Group

OCTOBER 29, 2021

Grew employee base by 18% quarter-over-quarter, adding skills such as project/program management, digital content and automation, operations, analytics, and Customer Success management. Wireless networking global leader. Q3 2021 new clients: Multinational technology conglomerate. High-growth Human Resources technology platform.

Wireless 52

Wireless Consulting Customer Success Technology 52

Storyminers

JANUARY 12, 2017

Together, we worked on the wireless drive-thru experience for McDonald’s. Predictive analytics (using past behavior to guesstimate future behavior, then serve up interesting options) will get attention. Lou taught me how to ‘read’ a business by reading its clues. 2016 Answer.

Trends 171

Trends Customer Experience Wireless Entertainment 171

PeopleMetrics

JULY 17, 2018

Consider a telecommunications company whose business model is signing up customers for a one-year contract for various wireless services. His company offers CEM software with advanced machine learning solutions and hands-on analytical support to help companies make sense of their CX data. Market Research vs. VoC. Sean holds a Ph.D.

Measurement 210

Measurement CEM Telecommunications Wireless 210

Guavus

JANUARY 21, 2019

Data speeds of up to 20 times faster than existing LTE deployments at 10 or even 20 gigabits per second will make new apps and services—such as ultra-HD video and fixed wireless Internet—a reality over the mobile network. These opportunities include: Enhanced wireless broadband. Fixed wireless Internet offered to homes and enterprises.

Wireless 42

Wireless Analytics Video Connections 42

GetFeedback

MARCH 11, 2019

But the only way to truly know the best time to send your SMS survey is to test different send times and study your analytics to see when you have the best response rate. They’re also approved by wireless carriers for marketing which means that your messages will have a much higher deliverability rate as they won’t be blocked.

Survey 170

Survey Wireless Feedback Consumers 170

TechSee

JANUARY 7, 2020

When Verizon restructured its operation in April 2019, one of its first actions was to merge its wireless and wireline customer loyalty programs in order to expand reward possibilities for customers. Customer analytics and insight tools predict customer behavior, enabling providers to strategize the best tactics to improve retention rates.

Customer Retention 136

Customer Retention Industry Telecommunications Effort Score 136

Chadwick Martin Bailey

DECEMBER 7, 2020

While studying for my degree in Development Economics, I became very interested in InfoTech infrastructure (especially 3G cellular networks and wireless local loop networks at the time). Additionally, the continued roll-out of 5G wireless networks for home, business and mobile devices will bring multiple disruptions.

Wireless 52

Wireless Telecommunications Innovation Industry 52

Storyminers

JANUARY 12, 2017

Together, we worked on the wireless drive-thru experience for McDonald’s. Predictive analytics (using past behavior to guesstimate future behavior, then serve up interesting options) will get attention. Lou taught me how to ‘read’ a business by reading its clues. 2016 Answer.

Trends 100

Trends Customer Experience Wireless Entertainment 100

Oracle

NOVEMBER 7, 2018

This year at Cable Tec, the flora and fauna has expanded to wireless access networks, wireless access technologies, internet of things (IoT), digitizing the customer experience, virtualization and cloud, operational transformation, video services, and security. [link] #cabletecexpo pic.twitter.com/xqBQOiTZwS.

Telecommunications 40

Telecommunications Wireless Transportation Roadmap 40

Think Customers

JUNE 30, 2015

While churn rates vary by country and by provider, annual churn rates for telecom companies average between 10 percent and 67 percent, according to the Database Marketing Institute.

Customer relationships 40

Customer relationships Wireless Analytics Data 40

Hero Digital

SEPTEMBER 21, 2018

Throughout the conference you’ll see our team talking CX at booth #607 (stop by for a chance to win Bose QuietControl Wireless Headphones ), weaving in and out of sessions, having 1:1 meetings with customers (interested in meeting up? 8am Dolphin, Southern 2 “Why Aren’t You Using Sitecore Analytics?”

Meeting 41

Meeting Wireless Conference Leadership 41

Gravy Analytics

JULY 23, 2019

Launched in 1994, T-Mobile is now one of the largest wireless networks in the U.S. The post Campaigns We Love: T-Mobile & Taco Bell’s “T-MoBell” appeared first on Gravy Analytics. Its bright pink logo adorns its retail stores and attractions like the Las Vegas T-Mobile Arena and the Home Run Derby.

Advertising 40

Advertising Wireless Retail Measurement 40

Magellan Solutions

MAY 3, 2022

AT&T is a telecommunications company specializing in phone and internet services, wireless and data communications, IP-based and satellite television, telecommunications equipment, and security services. The focus will be on analytical areas including consumer credit and portfolio analysis.

Call Center 81

Call Center Company Telecommunications Banking 81

West Monroe

JANUARY 23, 2022

This report focuses on five major themes underpinning this ecosystem—DERs, alternative transportation fuels, broadband, analytics, and cybersecurity—and outlines key actions that utilities are taking or considering can take to ensure they stay ahead of the curve in 2022 and beyond. Chapter 4: Analytics enablement.

Transportation 40

Transportation Telecommunications Analytics Wireless 40

Alliance by IFS

DECEMBER 10, 2018

. “Astea has distinguished itself in a crowded field by its accomplishments on a number of simultaneous fronts,” said Frost & Sullivan’s Industry Director, Mobile & Wireless Communications, Jeanine Sterling. Visit Astea.com or request a demo to learn more about Astea’s mobile field service software. Read About the Award.

Management 83

Management Company Self Service Wireless 83

Guavus

FEBRUARY 11, 2019

Putting AI and analytics tools to work alongside their deep-packet inspection (DPI) classification engines, providers can learn a lot more about their customers, then categorize them in understandable ways that allow the provider’s marketing department to approach them with targeted, personalized and meaningful service offers.

Customer Experience 51

Customer Experience Marketing Video Analytics 51

CSM Magazine

AUGUST 1, 2017

Analytics of customer data is getting more complex. He has held various directorships with Cable & Wireless, Vodafone and O2. In another survey recently reported by CSM , 65% of consumers “feel good” when they solve their issue without human contact. Customers rely more and more on technology. And this technology relies on data.

Wireless 58

Wireless Customer Experience Policies Loyalty 58

Tricia Morris

FEBRUARY 26, 2016

Does adding service channels, leveraging customer feedback and analytics, empowering agents with easier access to knowledge and creating a more customer-centric culture really make that big of a difference to an organization’s productivity and bottom line?

Net Promoter Score 40

Net Promoter Score Customer Service Brands Wireless 40

Alliance by IFS

DECEMBER 10, 2018

. “Astea has distinguished itself in a crowded field by its accomplishments on a number of simultaneous fronts,” said Frost & Sullivan’s Industry Director, Mobile & Wireless Communications, Jeanine Sterling. Visit Astea.com or request a demo to learn more about Astea’s mobile field service software. Read About the Award.

Company 62

Company Self Service Wireless Software 62

SurveySensum

JUNE 29, 2023

Just like how Apple anticipated the demand for wireless headphones and launched AirPods, meeting emerging customer needs and preferences. Anticipating Future Needs Analyzing your customer needs and market trends helps you stay ahead and develop innovative products and strategies. But How Can You Understand Customers’ Needs and Expectations?

Customer Satisfaction 52

Customer Satisfaction Marketing Exceptional Customer Service Social Media 52

Verint

OCTOBER 10, 2017

An ideal way to identify these causes is to examine Interaction Analytics data. This can include outtakes from your speech, text and/or social analytics. They work just as well with data and voice communications and are equally accessible from wired and wireless devices. And we believe the best solutions are omnichannel.

Customer Journeys 28

Customer Journeys Customer Engagement Self Service Engagement 28

Beyond Philosophy

APRIL 6, 2016

We’ve seen this in the past with directly competitive product and service feature-for-feature advertising and marketing; and we are still identifying it in such sectors as automotive, retailing, cable television, banking, and wireless lelecom. . – Prioritize and allocate resources (time, money, people, facilities, technology).

Gamification 60

Gamification How To Loyalty Programs Wireless 60

Beyond Philosophy

APRIL 6, 2016

We’ve seen this in the past with directly competitive product and service feature-for-feature advertising and marketing; and we are still identifying it in such sectors as automotive, retailing, cable television, banking, and wireless lelecom. . – Prioritize and allocate resources (time, money, people, facilities, technology).

Gamification 60

Gamification How To Loyalty Programs Wireless 60

SaleMove

OCTOBER 31, 2018

Given the dizzying number of buying options now available in every category—from wireless providers to razor blades—disgruntled customers can and do switch loyalties easily, quickly and at great cost to marketers: Recent studies have put the annual cost to business of customer-service related losses $75 billion or more. It Took Too Long.

Customer Service 40

Customer Service Wireless Poor Customer Service Study 40

SaleMove

OCTOBER 31, 2018

Given the dizzying number of buying options now available in every category—from wireless providers to razor blades—disgruntled customers can and do switch loyalties easily, quickly and at great cost to marketers: Recent studies have put the annual cost to business of customer-service related losses $75 billion or more. It Took Too Long.

Customer Service 40

Customer Service Wireless Poor Customer Service Study 40

SaleMove

OCTOBER 31, 2018

Given the dizzying number of buying options now available in every category—from wireless providers to razor blades—disgruntled customers can and do switch loyalties easily, quickly and at great cost to marketers: Recent studies have put the annual cost to business of customer-service related losses $75 billion or more. It Took Too Long.

Customer Service 40

Customer Service Wireless Poor Customer Service Study 40

Pointillist

SEPTEMBER 10, 2020

Behemoths like Amazon and Netflix have transformed consumer expectations and influenced the experiences consumers demand from their banks, cable and wireless companies, and even health insurers. Customer expectations for personalization have evolved immensely. Unfortunately, many enterprises under deliver.

Customer Journeys 128

Customer Journeys Touchpoint Interaction Net Promoter Score 128

Clarabridge

JANUARY 31, 2017

By looking at your journey maps, analytics and feedback metrics with a fresh eye towards understanding why customers leave you and not just why they stay, you’ll see patterns and specific places in the journey that seem to have a bigger exit door than others. Where are the exits? Her mission is “To Create Fewer Ruined Days for Customers.”

Customer Journeys 45

Customer Journeys Wireless Customer Experience Professionals Feedback 45

Grade.us

JUNE 30, 2020

CTIA — The Wireless Association: is a trade association representing the wireless communications industry in the United States As a marketing channel, SMS marketing relies on phone carriers’ networks to distribute your marketing content. Reporting and analytics: You'll need this data to analyze your campaign performance.

Marketing 61

Marketing How To Wireless Government 61

Avaya

JUNE 1, 2017

It’s now imperative that today’s stadiums be upgraded or retrofitted with wireless solutions that can guarantee uninterrupted game day experiences. It’s team analytics. It’s stadium analytics. Even as recently as two years ago it was a struggle to get a signal inside some venues. It’s fanalytics!

Sports 50

Sports Technology Engagement Wireless 50

Clarabridge

JANUARY 31, 2017

By looking at your journey maps, analytics and feedback metrics with a fresh eye towards understanding why customers leave you and not just why they stay, you’ll see patterns and specific places in the journey that seem to have a bigger exit door than others. Where are the exits? Her mission is “To Create Fewer Ruined Days for Customers.”

Customer Journeys 40

Customer Journeys Wireless Customer Experience Professionals Analytics 40

Magellan Solutions

MAY 6, 2020

AT&T is a telecommunications company specializing in phone and internet services, wireless and data communications, IP-based and satellite television, telecommunications equipment, and security services. The focus will be on analytical areas including consumer credit and portfolio analysis.

Call Center 52

Call Center Company Telecommunications Banking 52