SmartMessage Blog

APRIL 14, 2023

What is the Webinar that will contribute to your promotional activities? When we think about online activities, the most preferred type is the webinar. We can explain the word webinar as a seminar organized on the Internet. We can summarize the Webinar as an online gathering event for an invited audience via the Internet.

Marketing 52

Marketing B2B e-support Social Media 52

SmartMessage Blog

MAY 16, 2023

What is the Webinar that will contribute to your promotional activities? When we think about online activities, the most preferred type is the webinar. We can explain the word webinar as a seminar organized on the Internet. We can summarize the Webinar as an online gathering event for an invited audience via the Internet.

Marketing 52

Marketing e-support B2B Social Media 52

Lumoa

MARCH 6, 2023

Garen Di Bernardo, Product Marketing Manager for Lumoa- a feedback analytics platform- provided some valuable tips on how to read customer conversations in an insightful webinar. Here is an easy step-by-step process that will help your organization streamline its customer insight process, basis the learnings of the webinar.

How To 208

How To Analysis Feedback Innovation 208

NetBase

OCTOBER 12, 2018

You know Social Media Analytics are important – yet 81% of executives surveyed don’t feel their company is using social to its full potential. We talked about 11 social media metrics worth mastering in a recent Adweek webinar. All are part of any state-of-the-art Social Analytics tools suite.

Social Media 49

Social Media Analytics Metrics Airlines 49

ReviewTrackers

MARCH 21, 2017

They’re posting comments and creating conversations on channels like Yelp, Google, and TripAdvisor, on social media sites like Facebook and Twitter, as well as via status updates, check-ins, hearts, thumbs up/down, and tweets. Hootsuite helps you manage your social media marketing in one place. ReviewTrackers.

Social Media 101

Social Media Tools Brands Analytics 101

Lumoa

FEBRUARY 14, 2024

From social media posts to Google and Yelp reviews, every buyer can recount their customer experience with your company to a global audience. Watch the webinar replay of Redesigning CX programs: Enhancing the Way We Listen, Analyze, and Engage with Customers to learn more.

Strategy 208

Strategy Customer Experience How To Multi-Channel 208

Thematic

SEPTEMBER 12, 2021

Through comments in customer feedback surveys, social media conversations, call center dialogue, etc., Feedback analytics helps you transform all this text into meaningful themes and analyze the impact of these themes on your CX metrics. In this article, we’ll dive into how companies leverage customer feedback analytics.

Metrics 117

Metrics Analytics Feedback Effort Score 117

Uniphore

JULY 10, 2021

Join this webinar to understand how your contact center peers are cutting agent training and onboarding time by as much as 75%, while boosting agent performance, retention, and CX scores. People learn the most at the moment of need, and when training occurs in small units called microbursts, embedded within everyday work activities.

Call Center 223

Call Center Contact Center How To Case Study 223

Lithium

JUNE 27, 2022

Take a deep dive into reading between the lines of your TikTok analytics and why they’re unlike any other. This social channel has exploded in use since 2020, with over 1 billion current users and growth unmatched by any other social media today. TikTok, TikTok, TikTok, kids these days say it’s all the rage. of a second.

Analytics 52

Analytics Engagement Social Media Video 52

BirdEye

MARCH 29, 2024

In a recent survey of our expansive network of over 150,000 customers, it was discovered that 81% of businesses manage their social media strategies at the corporate level. You’ll learn how to craft a real estate social media strategy that’s not just good but great—bringing in new business.

Social Media 57

Social Media Tips Sales Advertising 57

Uniphore

AUGUST 6, 2021

In our webinar, What Your Call Center Agents Rant About on Social Media , we went beyond the annual Voice of the Employee survey to explore how agents really view the contact centers they work in—and why they’re leaving at an alarming rate. Demanding callers. Complex processes. Impossible expectations. Drowning in Complexity.

Self Service 246

Self Service Contact Center Knowledge Base Call Center 246

CSM Magazine

MAY 10, 2024

Predictive Analytics Leverage data analytics to identify patterns that may indicate a customer is at risk of churning. Offer multiple channels for support—such as chat, email, phone, and social media—to cater to customer preferences. A well-informed customer is a satisfied—and retained—customer.

How To 52

How To Social Media Analytics Touchpoint 52

BirdEye

NOVEMBER 21, 2023

Marketing for interior designers involves online marketing strategies like social media marketing, networking, and targeted advertising, and offline approaches like networking and attending events. 5 SEO tips for interior designers to enhance online visibility How to leverage social media for interior design marketing?

Marketing 109

Marketing Social Media Advertising Tips 109

ShepHyken

AUGUST 10, 2018

This week we feature an article by Jarrin Howard who writes about how predictive analytics can enhance customer relations. – Shep Hyken. These are common examples of sites using predictive analytics catering to individual customer preferences. With the rise of machine learning, predictive analytics is becoming the status quo.

Analytics 67

Analytics Social Media Travel Banking 67

Lithium

DECEMBER 5, 2023

Strategic Services: Weekly Trend Report 23/11/23 : On this week's Trend Report, we cover the latest TikTok trends, and Industry & Social Media News/Updates, with a dedicated section to OpenAI. Ideas Dashboard for analytics : With this release, we introduce the Ideas Dashboard.

CRM 52

CRM Social Media Video Trends 52

Kitewheel

MAY 1, 2019

For marketers, journey analytics is a new way of thinking about the same kind of analysis that they’ve done for years. Instead of focusing on individual campaigns, singular-channel attribution or the performance of a specific asset, marketing journey analytics shifts the focus from the content to the consumer.

Analytics 45

Analytics Omni-Channel Measurement Marketing 45

Grade.us

NOVEMBER 2, 2018

Social media's not going away any time soon. 2018's Best Social Media Marketing Blogs. These blogs are consistent providers of top-notch social media content. Social Media Explorer. Social Media Today. Social Media Biz. Ignite Social Media.

Social Media 32

Social Media Resources Tools Marketing 32

BirdEye

FEBRUARY 13, 2024

Best chiropractor marketing strategies Social media marketing for chiropractors FAQs on chiropractor marketing How can Birdeye’s AI solutions take your marketing efforts to the next level? Incorporating Birdeye’s AI-powered social media management software into this strategy can significantly streamline the process.

Marketing 57

Marketing Social Media How To Healthcare 57

Clarabridge

SEPTEMBER 27, 2017

See, what happens when you use Omni-channel analytics is that you get out ahead of what the customer wants, allowing you to design experiences specific to them. The various channels include advertising, the Internet, social media, surveys, direct mail, phone calls, emails, in-store experiences, ratings and review sites, and countless more.

Omni-Channel 40

Omni-Channel Analytics Social Media Telecommunications 40

Verint

SEPTEMBER 6, 2017

However, with socially connected millennials and the next generation of workers about to enter the workforce (Generation Z born after the year 2000), employers may need to re-introduce the scheduled break—not for a cigarette but to catch up on your social media feed. Share your story below.

Social Media 36

Social Media Study Analytics Engagement 36

NetBase

JUNE 1, 2020

Building Impactful Campaign Strategies: How to Utilize Social Analytics During Difficult Times. How some of the world’s largest travel brands are using social listening to help identify content strategy and program initiatives. Understanding Audience Segments Using Social and Media Analytics.

Consumers 64

Consumers Marketing Social Media Analytics 64

Lithium

OCTOBER 3, 2023

The Khoros Kudos Awards is an annual customer awards program that recognizes leading B2C and B2B brands who innovate to connect, service, and establish trust with their customers through the modern digital channels people prefer, including social media, websites, brand messaging, online communities, and more. API endpoints.

B2C 52

B2C Analytics Social Media Report 52

Alida

OCTOBER 2, 2017

By investing in new technologies like self-service kiosks and big data analytics, health care providers are aiming to improve the patient experience and drive satisfaction and CX scores up. Bennett’s industry expertise includes serving as a key advisor to the Mayo Clinic Social Media Network before its formal inception in 2010.

Self Service 100

Self Service Strategy Hospitality Social Media 100

Confirmit

JUNE 10, 2018

Open-ended survey responses and free-form text stored in business systems and on social media promise a wealth of insight into consumer opinions. Advances in technology have introduced text analytics as a means of automating and streamlining review, categorization, and the analysis of sentiment behind the text. Listen Now.

Analytics 40

Analytics Social Media Customer Experience Analysis 40

Confirmit

JUNE 10, 2018

Open-ended survey responses and free-form text stored in business systems and on social media promise a wealth of insight into consumer opinions. Advances in technology have introduced text analytics as a means of automating and streamlining review, categorization, and the analysis of sentiment behind the text. Listen Now.

Analytics 40

Analytics Social Media Customer Experience Analysis 40

NICE inContact

AUGUST 1, 2019

The eight initiatives also serve as points of discussion by identifying goals and processes that demand contact center modernization, including: Omnichannel routing Workforce optimization Reporting and analytics Automation Artificial intelligence.

Self Service 150

Self Service Contact Center Omni-Channel Loyalty Programs 150

Lithium

DECEMBER 6, 2022

How General Motors Found a Best-in-Class Social Media Management Solution with Khoros The GM Social Media CoE needed to find the best listening, engagement and customer care tools to deliver a first-class experience across social for its fans, so they decided to reevaluate GM’s social media management software to better deliver on that promise.

Social Media 52

Social Media Roadmap Trends Hospitality 52

CSM Magazine

JUNE 20, 2023

Utilize data and analytics to provide customized experiences tailored to each customer’s interests and needs. Continuously gather feedback through surveys, social media, and customer service interactions. This includes social media, email marketing, and website design.

ROI 52

ROI Customer Service Marketing Social Media 52

BirdEye

AUGUST 15, 2022

Social media localization 6. It’s a marketing strategy that focuses on things like optimizing your website and social media channels for local search along with generating customer reviews. Make it easy for them to leave reviews by posting links on your website and social media pages. Website optimization 2.

Tips 98

Tips Marketing Social Media Competitive Advantage 98

GetFeedback

JULY 19, 2019

Using both s tructured feedback, like CSAT scores and NPS ratings, with unstructured feedback, like customer’s verbatim responses on surveys and social media, provides a richer, more robust picture of the customer. Your customers are talking about you on social media, in user groups, and at events.

Customer Journeys 230

Customer Journeys Effort Score Net Promoter Score How To 230

Vonage

OCTOBER 22, 2015

High-Profit Strategies in the Age of Techno Service , who shared his findings in our webinar, ‘ Customer Experience 3.0: And with technological developments ranging from mobile connectivity to speech analytics, businesses have more opportunities to enhance this experience than ever before. Speech and text analytics.

Technology 120

Technology Customer Service Gamification Wireless 120

Lithium

SEPTEMBER 5, 2023

The Social Media Surthrival Guide for Enterprises Throwback to when we were joined by the Head of Partner & Customer Engagement for Lyft Bikes, Scooters & Transit, who leads the smallest team with the biggest impact, Chris is looking to give back to the customers that helped Lyft become a leader in ride-sharing.

Gamification 52

Gamification Metrics Social Media Tips 52

Lithium

MAY 2, 2023

More information about the Khoros Kudos Awards can be found on the contest page on Atlas Marketing The Social Marketing Paradox - Redux Something rather curious has happened since the inception of social media. Webinars & Events Some event areas are limited to Khoros customers only.

Entertainment 52

Entertainment Social Media Analytics Brands 52

NICE inContact

AUGUST 1, 2019

The eight initiatives also serve as points of discussion by identifying goals and processes that demand contact center modernization, including: Omnichannel routing Workforce optimization Reporting and analytics Automation Artificial intelligence.

Self Service 120

Self Service Contact Center Omni-Channel Loyalty Programs 120

Lithium

MAY 3, 2022

In this webinar you’ll: Learn about key innovations and investments across the Khoros platform. This means the ads admin, visibility and analytics features available for other channels are now available for Twitter. Using social media for customer service helps brands cut costs, increase retention, and boost sales.

Multi-Channel 52

Multi-Channel Social Media Roadmap Metrics 52

GetFeedback

SEPTEMBER 24, 2019

In recent years, the job of sales professionals has changed dramatically due to buyer self-education via the internet and social media. For example, AI-powered speech analytics can help analyze sales interactions to highlight improvement opportunities like reps talking too much or discussing pricing too early in the call.

How To 150

How To ROI Policies Analysis 150

SurveySparrow

DECEMBER 8, 2023

It could be informative blog posts, engaging social media content, or captivating videos. Social Media Engagement Social media platforms are bustling hubs of activity. Webinars and Events Hosting webinars or participating in industry events allows you to showcase your expertise.

Social Media 52

Social Media eBook Survey Customer Centricity 52