Calabrio

APRIL 13, 2017

The potential for contact center analytics is high. Confusion About Contact Center “Analytics”. The largest problem facing successful contact center analytics is simply confusion on what it is and what it does. For many people, “analytics” is synonymous with “hard numbers.” Happier contact center agents.

Contact Center 100

Contact Center Analytics Case Study ROI 100

Experience Matters

OCTOBER 20, 2015

We published a Temkin Group report, ROI of Customer Experience, 2015. Download report for $295. To see the customer experience levels of all 293 companies, download to the free 2015 Temkin Experience Ratings report. This research shows that CX is highly correlated to loyalty across 20 industries.

ROI 120

ROI Report Net Promoter Score Customer Experience 120

NetBase

FEBRUARY 28, 2020

It’s because they’re long on expectations and short on insight – and it’s why having a strategic social analytics program is so essential. Our latest report shares Five Steps to Building a Successful Social Analytics Program. Social Analytics Adoption Barriers. Social Analytics in a Nutshell. Protect brand reputation.

Analytics 60

Analytics Automotive ROI Metrics 60

Lithium

JUNE 27, 2022

Take a deep dive into reading between the lines of your TikTok analytics and why they’re unlike any other. billion lifetime downloads globally. Now the question has become, how do we keep up, and what makes TikTok analytics different from the “older” and more “traditional” forms of social engagement? In short, not much.

Analytics 52

Analytics Engagement Social Media Video 52

NetBase

MAY 20, 2019

But many are still unsure of how to communicate the amazing engagement they’re seeing – and correspondingly unable to demonstrate it in terms of ROI. We’re here to help marketers prove they’re putting their brand’s money where the engagement is with analytics tool tips that they can implement immediately. Let’s get started!

Analytics 58

Analytics Banking Airlines Comparison 58

Opinionator

JANUARY 8, 2021

The ROI (return on investment) of customer experience for a business is undeniably high. Calculating the ROI of CX is usually measured as a ratio between net profit over a set period and the cost of the initial or recurring CX investment. Methods and Steps in Calculating the ROI. CX ROI Calculator.

ROI 52

ROI Customer Experience How To Customer Journeys 52

Optimove

SEPTEMBER 29, 2023

Gartner noted that Optimove is a “Customer-Led Marketing Platform [that] embeds an integrated CDP, centralized profile management, analytics and segmentation, journey and campaign orchestration, and channel execution.”

Marketing 78

Marketing Analytics Report ROI 78

Gravy Analytics

AUGUST 12, 2019

For example, Gravy Analytics provides hundreds of advertising audiences with different characteristics. If the audience doesn’t match the campaign’s objectives, you risk mistargeting and miscommunicating with your prospects, resulting in lower engagement, reduced clicks, and a poor ROI. Want more details?

Advertising 60

Advertising ROI Consumers Data 60

NetBase

SEPTEMBER 26, 2019

Social analytics are immensely valuable to any business, but making the business case for it can be challenging. Our latest report, Making the Business Case for Social Analytics , answers these questions and more. Competitive advantages/savings social analytics creates. The Social Analytics Accuracy Problem.

Analytics 40

Analytics Competitive Advantage ROI Entertainment 40

CustomerSuccessBox

APRIL 19, 2022

Customer journey analytics is enabling access to tap into the customer behavior across touchpoints and over time to measure the impact of customer behavior on business outcomes. What is Customer Journey Analytics? Why is it important to have Customer Journey Analytics? From marketing to customer support to even customer success.

Customer Journeys 52

Customer Journeys Metrics Analytics Touchpoint 52

GetFeedback

AUGUST 14, 2019

Go beyond basic analytics. Measure your Customer Satisfaction Score (CSAT) and its ROI with our interactive calculator. Download our free Customer Satisfaction Score toolkit for customer satisfaction best practices, a free CSAT survey template, and much more. Download the Toolkit. It’s not a quick fix. Get Calculator.

Customer Satisfaction 389

Customer Satisfaction Customer Journeys Effort Score How To 389

TechSee

DECEMBER 21, 2020

CPGs need the resources to optimize sales potential, getting maximum return on space to maximize ROI and ensuring optimal positioning to drive sales and remain competitive. Taking vision to the next level with Visual Augmented Analytics. Download the brochure to learn how visual assistance is transforming CPG inventory management.

Self Service 152

Self Service Management Consumers Analytics 152

Alliance by IFS

DECEMBER 3, 2019

Download the Astea-authored whitepaper to see how IoT is Driving Field Service Transformation. Today’s availability of low-cost sensors coupled with the advent of cloud computing and robust analytics technology, enables FSOs to utilize remote monitoring in ways that weren’t possible before, generating a real return on investment (ROI).

Return on Investment 65

Return on Investment eBook ROI Analytics 65

Qualtrics

JULY 31, 2020

People analytics deliver actionable insights to improve the way your organization does business – and the impact HR has on the bottom line. New to the world of people analytics? Here’s a closer look at what it is, the metrics you should measure, how to get started, and a case study demonstrating people analytics in action.

Analytics 41

Analytics Data How To Net Promoter Score 41

NetBase

JULY 25, 2019

We perform yearly surveys to capture comprehensive insights around how master marketers are using social media analytics to grow their businesses. This is all they are left with, unfortunately, when they’re sorting out marketing campaigns sans social media marketing analytics and sentiment analysis. and generate exceptional ROI.

Social Media 65

Social Media Report Survey Marketing 65

West Monroe

DECEMBER 6, 2022

There’s a lack of efficiency among banks’ current operating models; ROI on the status quo is shrinking, and 2023 presents the opportunity to build more digital and AI optimization into your organization. Download our 2023 Outlook. 2023 Outlook: The Future of the Banking Industry. get the report.

Banking 52

Banking Industry Financial ROI 52

CSM Magazine

JANUARY 11, 2022

Calabrio’s own research found that 90% of contact centres said they were aggressively investing in new channels, automation and analytics tools — while 68% of cloud migrations happened in 2020. They also claim their cloud solutions enable more strategic, smarter business decisions, while 70% say they are enhancing the use of analytics.

Omni-Channel 75

Omni-Channel Return on Investment Analytics Chatbots 75

Gravy Analytics

AUGUST 19, 2019

This data can be used to improve ad CTRs and ROI, for competitive intelligence, and to improve the customer experience. Gravy Analytics processes billions of location signals every day to build its Data-As-A-Service (DaaS) offerings, like Observations and Visitations data. How could location intelligence help you and your business?

Hotels 71

Hotels Travel ROI Consulting 71

NetBase

AUGUST 1, 2019

But businesses will face unnecessary additional challenges without strategic analytics powering their recovery attempts. And how these marketers view analytics is telling. EMEA marketers are conquering these mountains with guidance obtained from their Next Generation Artificial Intelligence (AI)-powered social analytics.

Social Media 53

Social Media Report Survey Marketing 53

Alliance by IFS

JANUARY 17, 2018

How does optimizing your network for IoT deliver better monitoring and analytics? HINT: Six times more likely to have real-time analytics. Most importantly, how do you deploy a reliable IoT platform and understand its ROI? Download Aberdeen Report. HINT: 60% more likely to see higher customer retention.

Video 0

Video How To Analytics ROI 0

Clarivate

MARCH 7, 2017

At some point during the implementation of your Customer Experience (CX) strategy and plan, you will be asked to show a Return on Investment (ROI). While it is true that there is value in improving the customers’ experience, what is really important is to know where to prioritize your efforts in order to get the best ROI for your company.

Customer Journeys 40

Customer Journeys Touchpoint ROI Report 40

Natalie Petouhof

SEPTEMBER 1, 2016

The report goes into a lot of detail so it’s clear how to calculate the ROI of social customer service: Many brands have experienced incidents where not taking care of an issue turned into a social media nightmare. How to Calculate Social Customer Care ROI. A strategy to meet the social customer care goals and objectives.

ROI 45

ROI Social Media Airlines Customer Service 45

C3Centricity

APRIL 2, 2018

Insights 2020 by Kantar-Vermeer spoke about the need for researchers to have five critical capabilities : Research & analytics mastery. A more recent study by BCG and GRBN resulted in an Invest in Insights Handbook to help organisations report on the ROI of the insights function. It also allows the measurement of its ROI.

Marketing 175

Marketing Handbook ROI Social Media 175

NetBase

AUGUST 17, 2020

Many marketers are relying on advanced social media analytics intel combined with powerful social media listening capabilities to inform strategy. Global Marketers Share Social Media Analytics Understanding. Generate exceptional ROI. Measuring and misunderstanding ROI. The Social Media Analytics Survey Results.

Social Media 56

Social Media Survey Marketing Analytics 56

BirdEye

FEBRUARY 21, 2023

Free Guide] The ultimate guide to social media marketing for businesses Download Now The most popular social media platforms today When choosing a social media platform for your business, there are many things to consider. We’ll talk more about social media marketing strategies in a bit.

Social Media 98

Social Media Management Multi-Channel Analytics 98

Gainsight

APRIL 5, 2022

However, there are tried-and-true ways for product leaders to use analytics to drive multi-product growth. In this article, we examine the biggest issues multi-product companies face and nail down how to use analytics to promote product growth across the organization. How can multi-product companies benefit from analytics?

Company 52

Company Multi-Channel Roadmap Analytics 52

Beyond Philosophy

MARCH 19, 2020

One of the critical pieces of insight that came out of the study was the thing that people want most of all in 2020 is growth, whether that means in revenue, market share or return on investment (ROI). ROI is one of the areas the organizations are struggling with regarding their investment in Customer Experience.

Trends 192

Trends Net Promoter Score Effort Score ROI 192

CloudCherry

JULY 18, 2018

Now, advanced data models can take the guesswork out of ROI predictions. Download our e-book, The Data Science of CEM: Analytics for Customer Experience Management, for more information about working with customer experience data and to equip yourself to make better data-driven decisions. Download The Data Science of CEM.

Customer Experience Management 170

Customer Experience Management Net Promoter Score Customer Experience Management 170

CloudCherry

DECEMBER 1, 2018

Uncovering these dependencies helps credit unions to predict member retention, establish financial linkages and determine MX ROI. And finally, you need an analytics platform that decodes and untangles the interactions between member actions to help you maximize desirable outcomes. Download Now.

Customer Journeys 150

Customer Journeys CEM Net Promoter Score Touchpoint 150

CloudCherry

OCTOBER 19, 2018

Uncovering these dependencies helps credit unions to predict member retention, establish financial linkages and determine MX ROI. And finally, you need an analytics platform that decodes and untangles the interactions between member actions to help you maximize desirable outcomes. Download Now.

Customer Journeys 150

Customer Journeys CEM Net Promoter Score Touchpoint 150

CSM Magazine

FEBRUARY 17, 2022

Total Cost of Ownership and Return on Investment (TCO/ROI). Download the report to help you ask the right questions. To learn more about how your organisation can utilise Ventana Research’s approach, go to Calabrio’s reprint of the Agent Management Value Index: 2022 Vendor and Product Assessment to download your own copy.

Management 52

Management Return on Investment Effort Score Report 52

TechSee

JANUARY 7, 2020

Customer analytics and insight tools predict customer behavior, enabling providers to strategize the best tactics to improve retention rates. This lack of ROI further calls into question the practice of over-delivering when delighting customers increases operating costs by 10-20%. Advanced technologies. New metrics are also needed.

Customer Retention 136

Customer Retention Industry Telecommunications Effort Score 136

CloudCherry

AUGUST 9, 2018

Pillar #3: Customer experience analytics must be predictive. Using Predictive Analytics. True predictive platforms are able determine the key drivers of customer engagement leading to more accurate ROI predictions. Download the free The Three Pillars e-book. Measuring Customer Experience across the Customer Journey.

Customer Experience Management 150

Customer Experience Management Customer Journeys Customer Experience Management 150

Optimove

JULY 20, 2023

Guide to Advanced Customer Segmentation Download Now>> Why is email deliverability important? If you focus on improving deliverability, you will maximize the return on investment (ROI) of your email marketing campaigns. Download Now How can Optimove’s email deliverability solution Help You Grow Your Business?

Metrics 40

Metrics ROI Return on Investment Loyalty 40

Lithium

DECEMBER 6, 2022

Download the report today to get the full story. Ad Saves and Ad Video Plays have been added to Analytics Ad Metrics. Community ROI: Embracing Humanity’s Desire to Help why would any customer spend their valuable time and resources answering strangers' questions on an online forum?For Publishing. Communities.

Social Media 52

Social Media Roadmap Trends Hospitality 52

CSM Magazine

JANUARY 6, 2020

This helps to provide you with more in-depth knowledge of business analytics and strategy. With this course, you can learn important business analytic skills while online, which gives you flexibility. This way, your potential listeners will be able to find you, download and even subscribe. Maximizing ROI. Enjoy yourself!

Course 52

Course Analytics Social Media Video 52

Confirmit

DECEMBER 4, 2018

Compass : Consulting, services, and support to help you to Define, Deliver, and Drive your CX program to achieve long-term business improvement and tangible Return on Investment (ROI). Accelerators are created with expert guidance provided by our implementation specialists and consulting team. What are Confirmit’s Accelerators?

B2B 40

B2B Return on Investment Consulting Government 40