Retently

MARCH 20, 2024

In data collection, Computer Assisted Telephone Interviewing (CATI) is a time-tested method, blending the dependability of phone surveys with smart software to boost reach and efficiency. What can the CATI survey do for your research? This article breaks down the workings of CATI, showing you why it might be the solution you’re seeking.

Survey 78

Survey Data Analysis Software 78

Thematic

SEPTEMBER 13, 2022

When you’ve got big data, you need the right analytics tools to make sense of it! We’ve pulled together this list of the best text analytics software platforms to help you decide on the right provider for your company. Contents What is text analytics? What is text analytics software?

Analytics 71

Analytics Software Self Service Analysis 71

Calabrio

MAY 15, 2019

More and more, businesses are enticed to the cloud by the scalability to accommodate both seasonal changes and organic growth as well as access to new, more robust technology such as customer interaction analytics. Here’s your chance to experience both Amazon Connect and Calabrio ONE in action! See what’s possible.

Connections 100

Connections Contact Center Omni-Channel Course 100

Kerry Bodine

MAY 3, 2019

Its brilliance is in its simplicity: Everyone from customers to top executives understand that willingness to recommend connects directly to an organization’s financial success. Rob’s answer was simple: The data crunchers got statistically better results when they included the zero. But 0 to 10?

NPS 120

NPS Analytics Customer Insights Net Promoter Score 120

Kerry Bodine

MAY 3, 2019

Its brilliance is in its simplicity: Everyone from customers to top executives understand that willingness to recommend connects directly to an organization’s financial success. Rob’s answer was simple: The data crunchers got statistically better results when they included the zero. But 0 to 10?

NPS 120

NPS Analytics Customer Insights Net Promoter Score 120

TechSee

MAY 21, 2019

And now, with the help of emotion analytics, more companies are tuning into their customers’ feelings in an attempt to learn what makes them tick. As you’d expect, it’s all about the data. What is emotion analytics? Research indicates that over the next five years, the emotion analytics market will register a 60.8%

Analytics 137

Analytics Innovation Customer Experience Analysis 137

Kustomer

JANUARY 19, 2023

In this episode of the Customer Service Secrets podcast , Gabe Larsen is joined by Steven Maskell , Vice President of Customer Experience at Zones , to discuss how to use customer experience data analytics to create a personalized, data-driven customer experience. Learn how Steven does so by listening to the podcast below.

Data 98

Data Customer Experience Customer Journeys Analytics 98

NetBase

JULY 20, 2020

Social Media Analytics is often misunderstood, because the social media itself is misunderstood! And it’s a place for brands to observe these interactions and connect with consumers. This is where Social Analytics comes into play. What Is Social Analytics? Social media isn’t about brands.

Social Media 104

Social Media Analytics Net Promoter Score Analysis 104

InMoment XI

APRIL 13, 2022

And how are you integrating operational, technical, and financial data with customer survey data? But survey data doesn’t always lead to one answer—or the answer you expect. As much as the mathematical connections are crucial, so are the practical ones. Are you a finance, operations, or retention-focused organization?

Metrics 260

Metrics NPS Infographics Effort Score 260

Clarivate

MARCH 7, 2023

At Clarivate , we believe that a new, unified approach to IP management is needed—one that brings together data, cutting-edge technologies and human expertise in ways that remove friction, reduce costs and improve collaboration. The post How unifying data, technology and processes transforms IP management appeared first on Clarivate.

Technology 52

Technology Data Management Roadmap 52

TechSee

JUNE 10, 2021

Of course, in-person contact puts employees and customers at risk. Deal with Data Analytics. The number of electronic devices connected to the Internet of Things (IoT) has skyrocketed, and the trajectory is expected to continue. That’s a lot of data and information being shared. How much data?

Self Service 207

Self Service Innovation Analytics Transportation 207

NetBase

JULY 20, 2020

Our social media analytics guide offers brands and businesses an abundance of insights to apply in all areas of operations. We’ve updated our Social Media Analytics Guide for 2020, to keep you in-the-know on the tools, metrics, and skills necessary to compete in an increasingly global arena. What Is Image Analytics?

Social Media 96

Social Media Analytics Analysis Consumers 96

Thematic

SEPTEMBER 22, 2021

When we conduct research, need to explain changes in metrics or understand people's opinions, we always turn to qualitative data. But unfortunately, analyzing qualitative data is difficult. The majority of qualitative data analysis still happens manually. Both help automate qualitative data analysis.

Analysis 111

Analysis Data Feedback Analytics 111

Thematic

OCTOBER 3, 2021

Introducing Chat Analytics Chat Analytics is now available for Thematic customers! Why Chat Analytics? Chat analytics makes it easy to identify the main reasons your customers are looking for support. But analyzing this data at scale is tricky! Here’s how Chat Analytics works in detail 1.

Analytics 62

Analytics Roadmap Analysis Social Media 62

Experience Investigators by 360Connext

AUGUST 22, 2023

This information is essential; however, as every customer experience (CX) leader has faced: data is just a starting point. My team works with many well-intentioned CX leaders that have mountains of data but cannot decide where to focus. In the course, I share examples of what your mission statement can look like.

Customer Experience 143

Customer Experience Effort Score Course Feedback 143

Experience Investigators by 360Connext

MAY 7, 2024

Of course, many of us are still early in our AI adoption journey, and we have plenty of other priorities. Those enable programs to analyze data sets, recognize patterns, and deliver outputs we can understand. Yet, there are still challenges in unifying data across channels and systems. We know you might not feel ready.

Strategy 143

Strategy Customer Experience Self Service How To 143

InMoment XI

APRIL 3, 2024

It is common for consumers to switch channels multiple times throughout the course of an interaction. Interactive features, personalized content, and social media integration can foster meaningful connections and encourage customers to actively participate and share their experiences with others.

Customer Expectations 260

Customer Expectations Meeting Customer Experience Touchpoint 260

ShepHyken

OCTOBER 2, 2020

Customer data analytics is possible due to the rise of IoT, Big Data, and, of course, AI. Therefore, it’s time to unleash the real power of customer data. A customer database is an effective tool to connect with your clients and learn meaningful insights about their life. With its help, you can: 1.

Data 128

Data Advertising Healthcare Contact Center 128

CustomerSuccessBox

JUNE 17, 2022

That can be done through product analytics. What is Product Analytics? Product analytics is the process of evaluating how your customers or users engage with your product. This enables your product team to identify and track engagement data and optimize the product. How does product analytics work?

Analytics 52

Analytics Customer Journeys Analysis Metrics 52

CX Accelerator

NOVEMBER 11, 2022

Customer Insights/Measurement/Analytics. CUSTOMER INSIGHTS/MEASUREMENT/ANALYTICS Understanding your customers is at the heart of customer experience. Once customer data has been gathered, an analytics function is required to derive meaningful, actionable insight from it. The 8 skills required by any CX team are: Strategy.

Customer Journeys 307

Customer Journeys Resources Analytics Customer Centricity 307

ShepHyken

SEPTEMBER 14, 2018

And once they do connect with a customer, agents should be able to figure out the customer’s problems quickly and troubleshoot them with ease. You can use your trusty analytics reports to see which is most effective. Use live chat to connect with customers and mitigate these basket abandonment issues shortly after they occur.

Analytics 276

Analytics e-support Software Sales 276

SurveySensum

AUGUST 1, 2023

Building Lasting Connections: The Power of Customer Loyalty in Retail In today’s fast-paced and crazy competitive retail world, customer loyalty is like the secret sauce for staying ahead of the game. Action driven from this data is the key to customer loyalty. Action driven from this data is the key to customer loyalty.

Retail 52

Retail Loyalty Connections Loyalty Programs 52

NetBase

APRIL 5, 2019

April 2019 Update: Our list of free social media analytics tools has been refreshed for 2019 – check it out below! That includes product and service offerings, of course, but it also extends into the shopping experience, customer care, and what your brand stands for. WHAT IS SOCIAL MEDIA ANALYTICS?

Social Media 99

Social Media Analytics Tools Marketing 99

C3Centricity

MAY 25, 2020

In today’s data-rich environment I’m not really suggesting that you actually ignore data nor technology! In fact it seems to drown out their reasoning of what to do with all the data and they remain frozen in indecision. The Current Situation with Data. Is this your case? The Opportunity.

Technology 194

Technology Analysis Data Consumers 194

Education Services Group

APRIL 22, 2022

Imagine the division that would happen if we started talking about more complex and tortuous problems…like your data. Let us start by baselining our understanding of the nature of data. And while I love the imagery of an Omniscient Data Leviathan, the truth is most of our data is none of these things. So, why don’t we?

Data 98

Data Effort Score Customer Success Social Media 98

Comm100

NOVEMBER 3, 2017

How are you supposed to find social media training activities and courses that will bring everyone up to speed? The following blog post will give you helpful training tips, social media training exercises, and a brief list of courses that will help your social media team rise above and beyond. Where to Start. Empathy Exercise.

Social Media 115

Social Media Course Training Marketing 115

NetBase

APRIL 5, 2019

April 2019 Update: Our list of free social media analytics tools has been refreshed for 2019 – check it out below! That includes product and service offerings, of course, but it also extends into the shopping experience, customer care, and what your brand stands for. WHAT IS SOCIAL MEDIA ANALYTICS?

Social Media 85

Social Media Analytics Tools Marketing 85

Experience Investigators by 360Connext

AUGUST 1, 2023

These tools offer efficient customer support, streamline data management, and provide personalized experiences for customers. Recruiters at other tech companies are requiring online courses around prompt engineering and using generative AI. This isn’t just a CX issue.

Customer Experience 143

Customer Experience Customer Service Self Service Chatbots 143

CSM Magazine

MARCH 15, 2023

Kevin McGachy, Head of Solutions, Sabio Group explains how data powers excellent CX delivery for contact centre advisors. Whether it’s digital voice, chatbots or conversational AI, brands are collecting more interaction data than ever before – along with a wealth of information detailing specific customer preferences.

Data 52

Data Self Service CRM Groups 52

AWS Machine Learning

DECEMBER 16, 2022

Developing and training successful machine learning (ML) fraud models requires access to large amounts of high-quality data. Sourcing this data is challenging because available datasets are sometimes not large enough or sufficiently unbiased to usefully train the ML model and may require significant cost and time.

Data 71

Data Training Financial Exercises 71

Russel Lolacher

APRIL 10, 2023

In this episode of Relationships at Work, host Russel Lolacher chats with psychologist and data analyst Dr. Kalifa Oliver on the importance of people analytics when hearing the voice of employee (VOE) at work. She has a PhD in Industrial Organizational Psychology and certification in people analytics from MIT. How are you?

Analytics 52

Analytics Survey Culture Data 52

CSM Magazine

JANUARY 19, 2023

Contact centres are giant candy stores full of rich, tempting data but how do you choose and where do you begin? Jim Davies shares five delicious tips for mastering effective data collation and optimisation. Our sweets are our data sources. Aim for seamless data. And, it’s not just me, the latest statistics prove it.

Data 52

Data Self Service Chatbots Call Recording 52

Currency Alliance

DECEMBER 4, 2023

Such priorities might include getting all your data in one place, adding data security measures, or deploying modern campaign management capabilities. Let me repeat that: all the top trends are related to leveraging data to create value – so I hope you have your data in order.

Loyalty 59

Loyalty Trends Data Marketing 59

Thematic

FEBRUARY 11, 2024

Location and Attendees The event took place at the Wynn, which has all you can expect from a 5-star casino resort with a golf course in Las Vegas. The ultimate focus is on unlocking the value unstructured data holds. Of course, any conversation about AI also needs to talk about trust. The largest booth was AI focused.

Conference 62

Conference NPS Hotels Self Service 62

Lumoa

FEBRUARY 2, 2023

These elements, and others, are still significant today, of course. Where and how they take place has changed, of course. If your digital marketing isn’t up to snuff, check out these great digital marketing courses to get caught up. One of the most important ways to understand your customers is by collecting data about them.

Retail 236

Retail Net Promoter Score Strategy Customer Experience 236

NetBase

JULY 22, 2019

Social Media Analytics , powered by Next Generation AI , comprises several techniques and tools. Social Media Analytics Strategizing Starts Here. With the rise of social media, any marketing efforts not based in human connection are simply relegated to background noise, an unwelcome intrusion. SOCIAL ANALYTICS IS A LOVE STORY.

Social Media 61

Social Media Analytics How To Entertainment 61

Optimove

SEPTEMBER 26, 2019

There are many ways you can use data to segment your users. Using the data from email analytics to leverage segmentation, however, is often overlooked. Using the data from email analytics to leverage segmentation, however, is often overlooked. You can pull this data from the ESP, usually by an API call.

Data 75

Data Video Travel Analytics 75