Alliance by IFS

FEBRUARY 10, 2022

Last year’s Formula 1 season had all the hallmarks of a classic battle between titans, Lewis Hamilton and Max Verstappen, The post Our IFS Roving Reporter gives us his F1 predictions for 2022 appeared first on IFS Blog.

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Report Automotive Brands Customer Engagement 123

Alliance by IFS

JANUARY 31, 2022

IFS Customer Success Services all start and end with one key element: a global team of committed professionals. Mads Rydder, The post IFS Customer Success team blog: Mads Rydder appeared first on IFS Blog.

Customer Success 65

Customer Success Customers System Report 65

Alliance by IFS

JANUARY 20, 2022

Cimcorp Group is a manufacturer and integrator of intralogistics automation whose intelligent solutions have brought peace of mind to warehouses. The post Cimcorp’s IT Strategy for Working Smarter with IFS Cloud appeared first on IFS Blog.

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Strategy Groups Innovation Customer Engagement 123

Alliance by IFS

JANUARY 14, 2022

IFS Customer Success Services all start and end with one key element: a global team of committed professionals. Nadee Jayatilaka, Success. The post IFS Customer Success team blog: Nadee Jayatilaka appeared first on IFS Blog.

Customer Success 65

Customer Success Customers Customer Engagement Engagement 65

Alliance by IFS

DECEMBER 9, 2021

IFS Customer Success Services all start and end with one key element: a global team of committed professionals. Jose García, IFS Customer Success Manager, talks. The post Meet the people behind Customer Success: Jose García appeared first on IFS Blog.

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Meeting Customer Success Customers Management 65

Alliance by IFS

DECEMBER 6, 2021

The speed at which digital technology advances and the way it can disrupt entire markets is truly mindboggling. Why do. The post Unlocking the true value of digital technology in Manufacturing appeared first on IFS Blog.

Technology 65

Technology Marketing Automotive Customer Centricity 65

Alliance by IFS

JANUARY 8, 2019

With the imminent arrival of the latest version of our industry leading field service management solution, IFS FSM 6, I. The post IFS FSM 6: Delivering a superior experience….to everyone! appeared first on IFS Blog.

Industry 65

Industry Management User Experience Customer Engagement 65

Alliance by IFS

JANUARY 13, 2019

One of the greatest stumbling blocks for organizations is the transition from an AI-based interaction to live agent assistance. When. The post How to Balance People and Bots in Your Retail Service Experience appeared first on IFS Blog.

Retail 65

Retail How To Interaction Chatbots 65

Alliance by IFS

JANUARY 20, 2019

Many analysts are making predictions on the adoption of artificial intelligence, messaging apps and the convergence of the two in. The post Avoiding AI Adoption Mistakes appeared first on IFS Blog.

Customer Engagement 65

Customer Engagement Engagement Customers 65

Alliance by IFS

JANUARY 24, 2019

With service organizations laser-focused on advancing their Customer Experience (CX) initiatives, self-service is a critical topic. You can’t provide a. The post The Self-Service Imperative appeared first on IFS Blog.

Self Service 65

Self Service Customer Experience CRM Software 65

Alliance by IFS

JANUARY 27, 2019

There’s no doubt that artificial intelligence is going to be more and more common in customer service and support interactions. The post Most Customers Hate AI & Chatbots For This Reason… appeared first on IFS Blog.

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Chatbots Customers Interaction Customer Service 65

Alliance by IFS

FEBRUARY 3, 2019

Adding artificial intelligence to the contact center is an important decision that involves a significant investment of time money, and. The post Ensuring the ROI of Adding Artificial Intelligence appeared first on IFS Blog.

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ROI Contact Center Customer Engagement Engagement 65

Alliance by IFS

AUGUST 14, 2019

IFS World Conference 2019 will take place October 7 – 10, 2019 in Boston, MA, and it continues where we. The post 5 reasons to attend IFS World Conference 2019 appeared first on IFS Blog.

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Conference Customer Centricity Customer Engagement Engagement 65

Alliance by IFS

JULY 1, 2021

March of last year saw us publish the findings of a major study that, among other things, touched on the. The post Understanding New Business Models And Opportunities In The Wake Of Covid-19 appeared first on IFS Blog.

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Study Customer Engagement Technology Engagement 65

Alliance by IFS

JULY 7, 2021

A huge 90 percent of companies have?already or are in the process of reengineering their businesses in the past year to deliver better moments of service. Yet many are. The post 90 percent of Companies in the Process of re-engineering their Business appeared first on IFS Blog.

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Company Customer Engagement Technology Engagement 65

Alliance by IFS

JULY 20, 2021

The ramifications for companies that fail at the moment of service are significant. A quarter of consumers say they would abandon a brand after just one. The post 58 Percent of Consumers Share Poor Experiences with their Network appeared first on IFS Blog.

Consumers 65

Consumers Brands Company Customer Engagement 65

Alliance by IFS

JULY 27, 2021

New survey data suggests that only enterprise software optimized to deliver, not units, not revenue, but the inflection points that matter to. The post 51 Percent of Companies have Re-engineered Processes for Better Customer Experiences appeared first on IFS Blog.

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Company Customer Experience Software Survey 65

Alliance by IFS

OCTOBER 8, 2021

The IFS Champions program shines the spotlight on exceptional individuals that work for IFS customers, making use of their IFS. The post Navigating the invisible ERP spider’s web: IFS Champion Minna Ingram appeared first on IFS Blog.

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Customers Brands Customer Engagement Engagement 123

Alliance by IFS

DECEMBER 18, 2019

The recent Field Service Asia 2019 Event in Singapore gathered 180-plus cross-industry customer care leaders and featured more than 60 expert speakers. We were excited to host a round-table discussion on how to improve customer satisfaction in the service industry. The event focused on several topics that are imperative to the success of field service organizations (FSO) over the next couple of years, which include: Delivering better customer experiences with automation.

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Customer Satisfaction Self Service How To Industry 65

Alliance by IFS

DECEMBER 13, 2019

According to IoT Analytics , the global number of IoT devices now exceeds 7 billion and is expected to reach 22 billion by 2025. The benefits of IoT bring the potential for field service organizations (FSOs) to transform their business models and create new high-value revenue. But moving up the IoT value chain requires more than just connecting equipment in the field.

Self Service 13

Self Service Software Knowledge Base Analytics 13

Alliance by IFS

DECEMBER 10, 2019

The 17th annual Field Service Conference at Amelia Island , Florida was another success! The event brought together FSM solution vendors and hundreds of the industry’s most senior-level executives. Participants had the opportunity to: Network with industry leaders to find out firsthand where field service is headed, and how their company can stay on the cutting edge of service.

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Self Service Conference Competitive Advantage Software 65

Alliance by IFS

DECEMBER 11, 2019

Combined company strengthens its leadership position in field service management (FSM) by integrating two of the most established and well recognized players in the market. London, United Kingdom and Horsham, Pennsylvania, December 11, 2019 – IFS , the global enterprise applications company, announces that it has concluded the acquisition of 100% of the shares of global software company Astea International (USOTC: ATEA).

Competitive Advantage 122

Competitive Advantage Financial Leadership Software 122

Alliance by IFS

DECEMBER 10, 2019

Learn How Astea’s Customer Centric Ensures Uninterrupted Service for the Busy Retail Industry. Amsterdam, The Netherlands (December 10, 2019) — Astea International Inc., a leading global provider of field service management and mobility solutions , announced today its sponsorship of Field Service Europe 2019. The main topic of discussion this year will be how to advance field service by expanding service offerings and moving towards outcomes-based models.

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Retail Customer Centricity Government Conference 94

Alliance by IFS

DECEMBER 3, 2019

Download the Astea-authored whitepaper to see how IoT is Driving Field Service Transformation. The expectations and demands of today’s customers continue to increase rapidly. They expect improved uptime, better first-time fix rates, and faster response times. To exceed these demands, field service organizations (FSOs) are leveraging new processes and technologies to adopt a more proactive approach to service.

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Return on Investment eBook ROI Analytics 65

Alliance by IFS

NOVEMBER 21, 2019

APT-SKIDATA leverages Alliance Enterprise to deliver personalized service and support 24/7 to carparks, sporting centers, and leisure attractions across the UK. HORSHAM, PA (September 10, 2019) — With the help of Astea International Inc., a leading global provider of field service management and mobility solutions, APT-SKIDATA has successfully completed FSM (field service management) implementation of the cloud-based Alliance Enterprise™ solution in the EMEA region.

Software 66

Software Examples Competitive Advantage Sports 66

Alliance by IFS

NOVEMBER 26, 2019

According to a WBR Insights study, 37% of field service organizations (FSOs) have experienced some difficulty in recruiting qualified technicians over the past 12 months. Meanwhile, as baby boomers retire, service organizations can expect to lose their most seasoned workers in greater numbers over the next ten years. These two points are indicative of a shortage of skilled technicians in the field service industry.

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e-support Knowledge Base Social Media Training 100

Alliance by IFS

NOVEMBER 25, 2019

If you’re like most service organizations, you are constantly asking yourself “How can I deliver better, faster service to my customers?” Field service organizations who want to deliver on superior service and gain a competitive edge in today’s market, must have the right tools and technology that enable constant connectivity and access to accurate data.

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eBook Customer Centricity System Connections 13

Alliance by IFS

NOVEMBER 11, 2019

Learn how to provide exceptional customer and technician experiences with Astea’s FSM technology. Sentosa, Singapore (November 11, 2019) — Astea International Inc., a leading global provider of field service management and mobility solutions , announced today its sponsorship of Field Service Asia taking place 12 November through 14 November in Sentosa, Singapore.

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Self Service Conference Customer Satisfaction Technology 18

Alliance by IFS

NOVEMBER 5, 2019

Cloud-hosted solutions are not new to field service. Field service organizations (FSOs) were some of the earliest cloud adopters, having to send information beyond their corporate firewall to technicians in the field. Not surprisingly, more than 80% of FSOs are choosing cloud deployment for their field service management (FSM) software, according to Aberdeen.

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Resources eBook Software Groups 70

Alliance by IFS

OCTOBER 25, 2019

In this new era of instant information and endless product options, your brand’s status is no longer enough to ensure consumer loyalty. Consumers are comparing you not only to your competitors, but also to the best brands they interact with everyday—Google, Amazon, Uber, and others. Brands like these have trained consumers to expect immediate, personalized service.

Loyalty 81

Loyalty Consumers Customer Retention Study 81

Alliance by IFS

OCTOBER 27, 2019

To satisfy the growing expectations of customers and thrive in today’s digital era of field service, field service organizations (FSOs) must adopt a robust and agile field service management (FSM) platform as part of their digital transformation strategy. But selecting and implementing the right FSM solution can be a difficult process. So difficult, that McKinsey data shows that across industries only 16 percent of digital transformation projects are successful.

Software 80

Software eBook ROI Leadership 80

Alliance by IFS

OCTOBER 30, 2019

With field service IoT , FSOs can simplify asset maintenance, improve equipment uptime and ultimately elevate customer satisfaction. Astea International Inc., a leading global provider of field service management (FSM) and mobility solutions , and Software AG , an industry-leading provider of Internet of Things (IoT) software, have teamed up to offer service organizations a comprehensive field service IoT solution.

Software 70

Software Wireless Competitive Advantage Customer Satisfaction 70

Alliance by IFS

OCTOBER 18, 2019

The Right Field Service Management Solution Yields Long-term, Recurring ROI. According to an ROI study we conducted here at Astea, service leaders who aren’t investing in field service management ( FSM) software could be missing out on a revenue opportunity of $205,335 ? — just in the first year of deployment. To boost profitable growth, you’ll need to improve customer retention, attract new customers, and diversify service offerings to open new streams of revenue.

Software 75

Software Self Service Multi-Channel ROI 75

Alliance by IFS

OCTOBER 15, 2019

Artificial intelligence (AI) was once the stuff of science fiction. But today, AI in service management is making service delivery smarter and more efficient. Over the last four years, enterprise AI implementation grew 270%, according to Gartner’s 2019 CIO Survey. A majority of service leaders see AI as a central technology tool poised to transform the industry and create new revenue opportunities.

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Management Chatbots Industry Leadership 83

Alliance by IFS

OCTOBER 15, 2019

Astea helps service-driven manufacturers adopt smart data management practices and technologies such as IoT in order to enhance customer value. Nyköping, Sweden (October 15, 2019) — Astea International Inc., a leading global provider of field service management and mobility solutions , announced its sponsorship of the 13th edition of Aftermarket Business Platform taking place 16 October through 18 October in Nyköping, Sweden.

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Conference Customer Satisfaction Technology Customer Expectations 17

Alliance by IFS

OCTOBER 8, 2019

Combined company will have strengthened leadership position in Field Service Management (FSM) by integrating two of the most established and well recognized players in the market. London, United Kingdom and Horsham, Pennsylvania, October 8, 2019 – IFS , the global enterprise applications company, today announced it has signed a definitive agreement to purchase global software company Astea International (USOTC: ATEA).

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Leadership Financial Telecommunications Software 93

Alliance by IFS

OCTOBER 8, 2019

In this age of remote diagnostics and assisted decision making, field service customers increasingly refuse to accept equipment downtime. They want to buy positive service outcomes—not just equipment and service for it when it breaks. To build their capacity for delivering better service outcomes, field service organizations (FSOs) are investing aggressively in emerging technologies like field service IoT (Internet of Things), predictive servic e analytics, machine learning , and artificial inte

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Competitive Advantage Fashion eBook Resources 75