Alliance by IFS

From Civil Engineering to IT: Q&A with IFS Champion Michael Pfarrer

Alliance by IFS

Maintaining strong relationships with our customers is at the heart of everything we do at IFS, and the IFS Champions. The post From Civil Engineering to IT: Q&A with IFS Champion Michael Pfarrer appeared first on IFS Blog.

IFS Unleashed: Why we’re going to Miami

Alliance by IFS

An IFS customer since 2007, CDF Corporation will be attending IFS Unleashed this year. Alex Ivkovic, CIO, shares his motivations. The post IFS Unleashed: Why we’re going to Miami appeared first on IFS Blog.

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Our IFS Roving Reporter gives us his F1 predictions for 2022

Alliance by IFS

Last year’s Formula 1 season had all the hallmarks of a classic battle between titans, Lewis Hamilton and Max Verstappen, The post Our IFS Roving Reporter gives us his F1 predictions for 2022 appeared first on IFS Blog.

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Cimcorp’s IT Strategy for Working Smarter with IFS Cloud

Alliance by IFS

Cimcorp Group is a manufacturer and integrator of intralogistics automation whose intelligent solutions have brought peace of mind to warehouses. The post Cimcorp’s IT Strategy for Working Smarter with IFS Cloud appeared first on IFS Blog.

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How to Supercharge Your Customer Feedback Strategies with Messaging

When customers communicate with companies, they choose the channel for quickest response, even if it’s not their preferred channel. Read about this disconnect, the preference for human-assisted channels, and how messaging improves customer experience.

Navigating the invisible ERP spider’s web: IFS Champion Minna Ingram

Alliance by IFS

The IFS Champions program shines the spotlight on exceptional individuals that work for IFS customers, making use of their IFS. The post Navigating the invisible ERP spider’s web: IFS Champion Minna Ingram appeared first on IFS Blog.

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IFS Customer Success team blog: Antonio Serrano García

Alliance by IFS

IFS Customer Success Services all start and end with one key element: a global team of committed professionals. Antonio Serrano. The post IFS Customer Success team blog: Antonio Serrano García appeared first on IFS Blog.

IFS Customer Success team blog: Mads Rydder

Alliance by IFS

IFS Customer Success Services all start and end with one key element: a global team of committed professionals. Mads Rydder, The post IFS Customer Success team blog: Mads Rydder appeared first on IFS Blog.

IFS Customer Success team blog: Nadee Jayatilaka 

Alliance by IFS

IFS Customer Success Services all start and end with one key element: a global team of committed professionals. Nadee Jayatilaka, Success. The post IFS Customer Success team blog: Nadee Jayatilaka appeared first on IFS Blog.

Meet the people behind Customer Success: Jose García

Alliance by IFS

IFS Customer Success Services all start and end with one key element: a global team of committed professionals. Jose García, IFS Customer Success Manager, talks. The post Meet the people behind Customer Success: Jose García appeared first on IFS Blog.

The Inner Circle Guide to Remote & Hybrid Contact Center Solutions

In this handy guide, learn everything you need to build your ultimate contact center—with no walls and no limitations. Empower your agents to serve your customers better, and from anywhere.

Unlocking the true value of digital technology in Manufacturing

Alliance by IFS

The speed at which digital technology advances and the way it can disrupt entire markets is truly mindboggling. Why do. The post Unlocking the true value of digital technology in Manufacturing appeared first on IFS Blog.

Astea is now proud to be part of IFS

Alliance by IFS

Combined company strengthens its leadership position in field service management (FSM) by integrating two of the most established and well recognized players in the market.

Is customer satisfaction really a KPI?

Alliance by IFS

Customer Satisfaction is often quoted as being an important KPI for any business. While it is undoubtedly important, is it really a KPI? In this post from Steve Scott, Astea’s Managing Director – Asia Pacific , we consider how businesses can improve upon customer satisfaction. It probably should go without saying. Certainly it is a statement that should not need to be defended or justified. Happy customers are of critical importance to any business.

51 Percent of Companies have Re-engineered Processes for Better Customer Experiences

Alliance by IFS

New survey data suggests that only enterprise software optimized to deliver, not units, not revenue, but the inflection points that matter to. The post 51 Percent of Companies have Re-engineered Processes for Better Customer Experiences appeared first on IFS Blog.

Should Loyalty Metrics Be Reassessed Post-Pandemic?

Two years later, CX pros wonder how the pandemic has changed customer expectations, and how their CX measurements should accommodate these changes. To find the answers we analyzed VOC data from a variety of industries. Download this eBook and learn what we discovered!

58 Percent of Consumers Share Poor Experiences with their Network

Alliance by IFS

The ramifications for companies that fail at the moment of service are significant. A quarter of consumers say they would abandon a brand after just one. The post 58 Percent of Consumers Share Poor Experiences with their Network appeared first on IFS Blog.

90 percent of Companies in the Process of re-engineering their Business 

Alliance by IFS

A huge 90 percent of companies have?already already or are in the process of reengineering their businesses in the past year to deliver better moments of service. Yet many are. The post 90 percent of Companies in the Process of re-engineering their Business appeared first on IFS Blog.

Understanding New Business Models And Opportunities In The Wake Of Covid-19

Alliance by IFS

March of last year saw us publish the findings of a major study that, among other things, touched on the. The post Understanding New Business Models And Opportunities In The Wake Of Covid-19 appeared first on IFS Blog.

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Does Your FSO Have a Shortage of Technicians? Digital Solutions Can Help.

Alliance by IFS

According to a WBR Insights study, 37% of field service organizations (FSOs) have experienced some difficulty in recruiting qualified technicians over the past 12 months.

The New Digital Landscape for Next-Gen CX

Boost customer satisfaction across all digital channels with this stat-filled guide, which reveals the key ingredients you need to keep all of your customers satisfied.

Join Astea Roundtable at Field Service Europe 2019

Alliance by IFS

Learn How Astea’s Customer Centric Ensures Uninterrupted Service for the Busy Retail Industry. Amsterdam, The Netherlands (December 10, 2019) — Astea International Inc.,

IFS & Astea Announce Definitive Agreement to Strengthen Global Leadership in FSM Business

Alliance by IFS

Combined company will have strengthened leadership position in Field Service Management (FSM) by integrating two of the most established and well recognized players in the market. London, United Kingdom and Horsham, Pennsylvania, October 8, 2019 – IFS , the global enterprise applications company, today announced it has signed a definitive agreement to purchase global software company Astea International (USOTC: ATEA).

Astea Celebrates Halloween

Alliance by IFS

It’s that spooky time of year: Halloween! This year, our Horsham office employees got extra creative! Here is a photo recap of the fun-filled day: The marketing team switched identities for the day! Let’s not forget about the creative office decorations! link] The post Astea Celebrates Halloween appeared first on Astea

Artificial Intelligence Gets Real in Field Service

Alliance by IFS

Deliver Smarter Service Through Artificial Intelligence. Artificial Intelligence (AI) is not a foreign concept in field service. In fact, it has been around since the 1950s. Until recently, thought leadership and market outlook reports about AI were predominantly forward thinking. But today, 72% of field service leaders see AI as a central technology tool.

How to Make Every Survey a Top Customer Experience!

We’ve all had surveys that we’d rather forget, but surveys are a critical element of your overall customer experience. Download this eBook and get the four key elements of a brand-building survey program. Use these tenets to help your surveys deepen your customer’s relationship with your brand.

Astea Company Picnic 2019

Alliance by IFS

At Astea, we are all about bringing our employees together! On June 28th, employees from our Horsham, PA location gathered at Lukens Park for a day of food, drinks, networking and fun. Employees enjoyed socializing outside of the workplace and participated in competitive games of basketball, badminton and water balloon toss…ending in a water balloon fight to end the excruciatingly hot day! The post Astea Company Picnic 2019 appeared first on Astea. News & Events

Astea Partners with YASH Technologies

Alliance by IFS

Astea Partners with YASH Technologies to Help Service Providers Derive Maximum Value from the Alliance Enterprise™ Solution. YASH will help drive the implementation and adoption of Astea’s best-of-breed field service management solution. HORSHAM, PA (June 19, 2019) — Astea International Inc., a leading global provider of field service management and mobility solutions , is proud to announce the addition of YASH Technologies to its solution implementation partner network.

How Service Management Software Benefits Your Company’s Growth

Alliance by IFS

The Right Field Service Management Solution Yields Long-Term, Recurring ROI. As the field service industry becomes more competitive, field service organizations (FSOs) like yours must create profitable revenue growth. To achieve it, you have to boost customer retention , attract new customers, and/or offer new products and services. Traditionally, supporting this type of growth meant hiring more staff and buying more equipment, driving up overhead expenses.

Astea International Named Top Performer in the Summer 2019 FSM Software Customer Success Report

Alliance by IFS

Positive customer ratings and user reviews earn Astea the Top Performer ranking from FeaturedCustomers. HORSHAM, PA (August 15, 2019) — Astea International Inc., a leading global provider of field service management and mobility solutions , announced today that it has been named a Top Performer in the Field Service Management (FSM) Software category for the Summer 2019 Customer Success Report published by FeaturedCustomers.

Should Loyalty Metrics be Reassessed Post-Pandemic? And What About NPS?

How has the pandemic changed customer expectations and CX strategies? From several verticals and a wealth of VOC data, we share key insights and examine if NPS has the same predictive power. See how you should adjust your metrics!

Field Service Management Solutions for Stronger Staff and Customer Experiences

Alliance by IFS

Customers and staff are arguably the two most important assets of any business. Your customers oil the wheels of revenue and profit. Your staff makes them turn. The Aberdeen State of Service 2019 Report names customer retention as one of the most important factors defining best-in-class field service organizations (FSOs). A high level of customer retention is made possible by motivated staff who consistently deliver positive, personalized experiences, resulting in satisfied customers.

Astea Showcases its Award-Winning Mobile Field Service Solution at Mobility for Business

Alliance by IFS

Astea demonstrates its Alliance Enterprise™ FSM and Mobility solution at Stand G15. Paris, France (September 24, 2019) — Astea International Inc., a leading global provider of field service management (FSM) and mobility solutions , announced its sponsorship of the Mobility for Business show taking place 1 October through 3 October at the Porte de Versailles in Paris, France.

[WHITEPAPER] CFO’s Guide to FSM Software

Alliance by IFS

See how a field service management solution can provide a long-term, recurring return on investment for your organization. As field service competition gets heated, field service organizations (FSOs) are tasked with creating not just revenue growth but profitable revenue growth. This means increasing the number of new customers, service contracts signed, and/or offering new products and services.

AI in Service Management Is Here to Make New Winners and Losers

Alliance by IFS

Artificial intelligence (AI) was once the stuff of science fiction. But today, AI in service management is making service delivery smarter and more efficient. Over the last four years, enterprise AI implementation grew 270%, according to Gartner’s 2019 CIO Survey. A majority of service leaders see AI as a central technology tool poised to transform the industry and create new revenue opportunities.

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How to Design Your VOC Program for CX Success

What kind of reaction do you notice when “voice of the customer” is mentioned at your company? Chances are it conjures up some mix of frustration, anxiety, disappointment, confusion, or avoidance. That’s because today, most companies fail to get a real payoff from their voice of the customer (VOC) investment. Your VOC program needs to be carefully designed; this eBook will guide you with the 4 dimensions for true success. Download the eBook today!

State of Service 2019: Field Service Evolution Focused on Customer Satisfaction

Alliance by IFS

Focusing on the customer. It sounds like a pretty straightforward concept. There’s even a whole host of sayings about it, like “the customer comes first” or “the customer is always right”. But interestingly, when it comes to field service, a customer-centric focus hasn’t always been the way things are done. For many field service organizations, success is measured by when a technician arrived, not if they fixed a problem and made the customer happy or added value for the customer.