InMoment XI

MAY 30, 2024

Text analysis has become a critical component of analytics and business intelligence, enabling companies to derive meaningful information from unstructured data sources such as emails, social media, online reviews, and more. Examples: Ingesting social media data to detect emerging trends.

Analysis 260

Analysis Software Self Service Social Media 260

ShepHyken

MAY 5, 2024

8 customer service trends to know in 2024 by Martha Kendall (SproutSocial) Customer service trends in 2024 are all about meeting your customers where they are, personalizing your interactions and reaching a resolution as efficiently as possible. My Comment: Let’s kick off this week’s Top Five roundup with 2024 customer service trends.

Customer Service 73

Customer Service Social Media Tips Trends 73

NobelBiz

JANUARY 3, 2024

In 2024, several key trends are set to redefine the landscape of these centers. Check out our latest webinar episode Fireside Chat: 2023 Contact Center Industry Recap & Future Projections Pro Tips for Understanding 2023’s Industry Landscape and Predicting Trends in 2024.

Call Center 105

Call Center Trends Contact Center Contact Center Software 105

BirdEye

MARCH 29, 2024

According to a recent Birdeye survey , 60% of businesses consider Instagram to be a mission-critical social media platform for their growth. The short, engaging snippet you share on your Instagram stories can help you connect with your audience like never before. Table of contents How to post a story on Instagram?

Social Media 107

Social Media Video Guidelines Feedback 107

ShepHyken

MAY 5, 2024

8 customer service trends to know in 2024 by Martha Kendall (SproutSocial) Customer service trends in 2024 are all about meeting your customers where they are, personalizing your interactions and reaching a resolution as efficiently as possible. My Comment: Let’s kick off this week’s Top Five roundup with 2024 customer service trends.

Customer Service 65

Customer Service Social Media Tips Trends 65

Lithium

MARCH 5, 2024

Khoros product leads will then take your questions in a dedicated Q&A session on the latest Khoros innovations across our Community, Care, and Marketing products that power our Brand Communities, Social Media Management, and Digital Service solutions. A distributed business model helps AAA serve its customers wherever.

Social Media 52

Social Media Self Service Roadmap Insurance 52

Team Support

DECEMBER 20, 2023

Embrace Omnichannel Support In 2024, customers expect seamless support across various channels. In 2024, businesses should focus on proactive support strategies, such as predictive analytics and AI-driven insights, to identify potential issues and address them before customers even realize there's a problem.

Omni-Channel 108

Omni-Channel Social Media Training Feedback 108

Lithium

FEBRUARY 6, 2024

Celebrating CMAD 2024 with a thank you This month, we recognize and celebrate the efforts of community managers around the world using different platforms and tools to build stronger communities, along with better customer experiences. Strategic Services Global Trend Round-Up: 1st February 2024 Congrats, everyone! Community Aurora 23.12

Social Media 52

Social Media Knowledge Base Report Trends 52

BirdEye

MARCH 11, 2024

Well, Facebook, the OG of social media platforms, offers a highly engaged community that reaches 3.3 This is a golden opportunity for multi-location businesses to use virtual events as a powerful tool to engage with local communities and enhance brand reputation. This ensures your audience stays engaged with your event.

Social Media 57

Social Media Engagement Guidelines Tips 57

InMoment XI

MARCH 27, 2024

With online reviews, social media comments, and public customer feedback making a major impact on the reputation of automotive businesses — car dealerships, auto repair shops, service centers, parts retailers, etc. Better protection against reputational threats. The highest-performing brands in auto respond to reviews within 1.21

Automotive 260

Automotive Management Social Media Feedback 260

InMoment XI

FEBRUARY 7, 2024

According to a recent report, 81% of consumers plan to travel the same amount or more in 2024, compared to 2023. They’re engaging with hotels from any number of channels, including web browsers, mobile apps, messaging channels, social media, and review sites—among others. They expect instant engagement—any time of day.

Hotels 260

Hotels Guest Experience Travel Chatbots 260

InMoment XI

APRIL 3, 2024

This includes communicating with a brand via social media, making a purchase online, receiving an email or text confirming an order, providing user feedback on online channels, using a company app, operating a digital kiosk or point-of-sale terminal, or even simply visiting an organization’s webpage.

Customer Expectations 260

Customer Expectations Meeting Customer Experience Touchpoint 260

BirdEye

APRIL 26, 2024

Whether for newsletters, social media, or websites, content is everywhere – and so are the tools to create it. Yet, creating content is challenging, leading to many tools, software, and apps designed to produce engaging and entertaining content. BirdAI Content, mainly social media content, often demands a constant presence.

Tools 57

Tools Social Media Multi-Channel Video 57

BirdEye

MARCH 15, 2024

A business YouTube channel is powerful for brand visibility, customer engagement, and content marketing. In these instances, deleting your YouTube channel is a smart move to protect your digital assets to enhance social media reputation management to focus your resources that drive maximum impact.

Social Media 57

Social Media How To Video Data 57

SurveySparrow

JUNE 7, 2024

7 Best Conversational Analytics Software in 2024 Here’s a breakdown of the top 7 contenders in 2024: SurveySparrow DialerHQ CallRail Gong Avoma MeetGeek HubSpot Sales Hub 1. Sentiment analysis : Measure meeting efficiency, engagement and participation levels. And, there are plenty of tools in the market that can do both.

Analytics 52

Analytics Software Tools Analysis 52

BirdEye

APRIL 16, 2024

Are you looking to expand your reach on social media and draw more eyes to your website, products, or blog? We cover everything from identifying your target audience, setting up and verifying your profile, to creating captivating content, and engaging with group boards. Let’s get started!

Social Media 67

Social Media Strategy How To Infographics 67

BirdEye

FEBRUARY 27, 2024

Whether you’re looking to boost brand awareness, fuel customer engagement, or turbocharge car sales , this blog post is the ultimate guide for your dealership brand to succeed in 2024. Popular dealership advertising strategies include social media advertising, pay-per-click advertising, video ads, audio streaming, etc.

Advertising 62

Advertising Automotive Social Media Multi-Channel 62

Lithium

JANUARY 2, 2024

Complimentary analyst report: Gartner’s Top Strategic Predictions for 2024 and Beyond “AI” was the biggest buzzword of 2023. In this article, we'll explore whether brands should use Reddit, how to use it effectively, and what key considerations they should consider when engaging in this space.

Social Media 52

Social Media CRM Video Contact Center 52

InMoment XI

MARCH 25, 2024

Expanding your data repertoire to such sources as purchasing data, location-tracking data, web searches, social media, and online reviews is a must.” Algorithms, for example, can analyze large volumes of data from various sources such as social media and online reviews to gauge customer sentiment toward the brand.

Analytics 260

Analytics Examples Customer Experience Effort Score 260

InMoment XI

MAY 14, 2024

If you actively engage in reputation management, you will not only be saving lost revenue but you will gain revenue that you would otherwise have missed. Conduct surveys, analyze patient feedback, and engage with frontline staff to gain insights into common questions, misconceptions, and areas where patients seek more information.

Healthcare 260

Healthcare Management Hospitality Analysis 260

ShepHyken

JANUARY 1, 2024

13 Tips For Responding To Negative Feedback On Social Media by Forbes Communications Council (Forbes) No matter what type of business you run or how well you run it, it seems no business is safe from negative comments on social media. I have added my comments about each article and would like to hear what you think too.

Customer Service 58

Customer Service Social Media Loyalty B2C 58

SurveySparrow

MARCH 1, 2024

Customer feedback software and social media listening tools are the ones that mostly use this. 7 Best Sentiment Analysis Tools in 2024 Following are the tools that offer tools for sentiment analysis for its users. The tool utilizes AI to help you generate surveys faster and more engaging. How does that help you?

Analysis 59

Analysis Tools Social Media Software 59

BirdEye

MAY 30, 2024

The search engine giant has announced that it will be discontinuing the chat and call history features in its Google Business Profile starting July 31, 2024. The key changes According to Google, from July 15, 2024 , customers will no longer be able to start new chat conversations with businesses through Google Business Profile.

Social Media 67

Social Media Communication Interaction Customer Experience Management 67

BirdEye

MARCH 26, 2024

Businesses, creators, and influencers often use Instagram Stories to engage with their audience and spotlight their key messages. Leverage Instagram Highlights to boost engagement Frequently asked questions about Instagram Highlight viewers Manage multiple Instagram accounts seamlessly with Birdeye What is an Instagram Highlight?

Social Media 57

Social Media Video Tools Management 57

customer sure

DECEMBER 6, 2023

Don’t get us wrong, the notion of “customer experience” has always been an important factor for as long as goods and services have been traded in exchange for money, but as we head into 2024, we’re seeing more and more organisations investing in sophisticated, focused customer experience programmes - and rightly so, we reckon.

Customer Experience 62

Customer Experience Customer Journeys Social Media Healthcare 62

InMoment XI

JANUARY 4, 2024

At its core, the retail customer experience encompasses every touchpoint a customer has with a brand, from the first interaction to post-purchase engagement. Positive experiences contribute directly to revenue growth as customers become more engaged and willing to invest in the brand. What is the Retail Customer Experience?

Retail 260

Retail Customer Experience Effort Score Social Media 260

InMoment XI

FEBRUARY 9, 2024

Integrated CX platforms, powered by AI, pull customer signals from various sources, such as purchase history, past engagements, surveys, ratings and reviews, and social media interactions. Recently, they’ve started spending more time on the business’ website and engaging on social media. Access 1/16/24 J.D.

Automotive 260

Automotive Customer Journeys Chatbots Ecommerce 260

Happy or Not

NOVEMBER 9, 2023

5 predictions for the 2024 holiday season The holiday season is a pivotal time for businesses and consumers alike. Supply chain resilience takes center stage Supply chains will continue to be critical in the 2024 holiday season.

Retail 36

Retail Trends Social Media Sales 36

ShepHyken

FEBRUARY 12, 2024

Why Hyper Personalization Should Be Part of Your Marketing Strategy by Erwin Busselot (Label & Narrow Web) Consumers today are increasingly engaging with brands that deliver tailored services, offers and communications. Jenkins (Social Media Examiner) Want to deliver extraordinary customer care that leads to client retention?

Self Service 67

Self Service Customer Service Social Media Ecommerce 67

Lumoa

FEBRUARY 14, 2024

From social media posts to Google and Yelp reviews, every buyer can recount their customer experience with your company to a global audience. Watch the webinar replay of Redesigning CX programs: Enhancing the Way We Listen, Analyze, and Engage with Customers to learn more.

Strategy 208

Strategy Customer Experience How To Multi-Channel 208

Happy or Not

OCTOBER 24, 2023

As we stand on the cusp of a new year, the retail industry is gearing up for the most significant challenges and exciting opportunities for the retail season in 2024. Whether you’re a leading retailer or a growing store, knowing the opportunities ahead and preparing for the challenges will prove a game-changer in the upcoming months.

Retail 36

Retail Multi-Channel Social Media Apparel 36

BirdEye

MAY 13, 2024

Why are audience insights tools essential for businesses in 2024? Why are audience insights tools essential for businesses in 2024? Audience insights tools allow you to analyze customer reviews, social media mentions, surveys, and other feedback channels to gauge the prevailing sentiment.

Tools 62

Tools Social Media Multi-Channel Advertising 62

Currency Alliance

DECEMBER 4, 2023

To consider a loyalty topic to be a ‘trend’, it needs to be on the roadmap during 2024 for at least 25% of leading loyalty programs and on the radar for at least 50% of companies. that have not reinvented their business model, are still limping along, but with modest engagement.

Loyalty 59

Loyalty Trends Data Marketing 59

Retently

MARCH 26, 2024

Alternatives to Qualtrics often introduce unique features or specialize in certain areas, like customer experience surveys, NPS surveys , or employee engagement, so you’re not paying for functionalities you don’t use. Key Features: Multi-channel feedback collection (surveys, social media, digital behavior, etc.)

Survey 78

Survey Multi-Channel Effort Score Analysis 78

SurveySparrow

MARCH 9, 2024

9 Best Voice of Customer (VoC) Tools in 2024 We have reviewed each tool of their features, pricing, and more, and have considered those tools that are VoC-focused and those that offer VoC tools. You can gather insights from the web, email, social media, and more. How to choose the right VoC tool? So, let’s begin.

Tools 52

Tools Voice of Customer Touchpoint Social Media 52

Lumoa

JANUARY 24, 2024

In 2024, delivering quality CX is so critical to business success that no Customer Experience Officer (CXO) can afford to overlook it. Engagement Through Feedback Surveys : Implement feedback and feature request surveys. Social Media Insights : Keep an eye on social media channels for both positive and negative mentions.

Analytics 208

Analytics Feedback Net Promoter Score Analysis 208

Kustomer

JANUARY 7, 2024

But there’s a reason why you’re here browsing this list of the best Intercom alternatives , likely because Intercom isn’t checking off all the requirements you need in a customer engagement platform. Social Media Integrations : Most customers now prefer to look for services on Facebook and WhatsApp and send messages through them.

Omni-Channel 97

Omni-Channel Self Service e-support Knowledge Base 97