InMoment XI

AUGUST 17, 2023

In this article we will share the three key drivers of NPS identified in our latest report, State of Customer Experience: 2023 UK Consumer Study , conducted in partnership with NPSx by Bain & Company , which reveals how to transform NPS from a numerical score to a strategic advantage!

Net Promoter Score 493

Net Promoter Score Self Service Effort Score NPS 493

Lithium

JULY 5, 2023

Marketing Announcement: LinkedIn API Update LinkedIn announced that they will be launching a new Community Management API and will be subsequently deprecating the legacy version of this API by June 30, 2023. Consumer behaviors have been changing for years, and the pandemic only accelerated this trend.

Video 52

Video Trends Analytics Report 52

SurveySparrow

JULY 23, 2023

But as we journey through 2023, a different tale is being written. So, let’s turn the page and explore the top customer experience trends of 2023 that are shaping this exciting narrative. Various factors, including technological advancements, changes in consumer expectations, and broader societal changes, can drive these trends.

Trends 52

Trends Self Service Customer Experience Omni-Channel 52

BirdEye

NOVEMBER 9, 2023

What sets Clearsurance apart is its commitment to transparency and its user-friendly interface that encourages interactions among consumers. It enables consumers to rate their insurers using a five-star scale while also providing them with an opportunity to offer in-depth feedback about their experiences.

Insurance 109

Insurance Financial Feedback Consumers 109

Lithium

SEPTEMBER 5, 2023

BRAND CONFIDENCE GUIDE: Customer Advocacy Khoros surveyed 1,620 adult consumers to understand better sentiment surrounding the state of consumer confidence in brands and the factors that drive customer loyalty. If you are a customer and unable to access anything, click the chat bubble (bottom right) and type Customer Access.

Gamification 52

Gamification Metrics Social Media Tips 52

West Monroe

FEBRUARY 18, 2024

While today’s rapidly evolving financial landscape has banks focusing on numerous priorities, consumer lending is experiencing significant shifts that demand immediate attention to manage current expenses and position for future growth.

Consumers 52

Consumers Technology Strategy Banking 52

BirdEye

SEPTEMBER 15, 2023

This blog post explores the top 12 ways businesses can leverage AI for their sales functions in 2023. Using AI in sales helps businesses manage administrative and non-consumer-facing tasks such as lead generation, lead scoring, categorization, and follow-ups. Allowing consumers to get answers to their questions outside business hours.

Sales 109

Sales Chatbots Trends Report 109

SurveySparrow

NOVEMBER 22, 2023

It’s a known fact that data analytics tools help you climb the ladder of productivity. This blog will look deeper into the top ten data analytics tools, their features, pricing, and all you need to know about them. What is a Data Analytics Tool? Analytical tools tell you what’s going on.

Analytics 52

Analytics Tools Data Analysis 52

West Monroe

DECEMBER 6, 2022

An uncertain economy—highlighted by high inflation and increased cost of lending—will force banks to pivot to build momentum and provide high-quality customer experiences in 2023. 2023 will push banks to optimize, leaning into segmentation and revenue-generating levers in different ways. Download our 2023 Outlook.

Banking 52

Banking Industry Financial ROI 52

Clarivate

JULY 24, 2023

Biopharma and medtech brands made up a dozen of the Clarivate Top 100 New Brands for 2023, as the life science industries continued to show a muscular approach to protecting their intellectual property. The post Pharmas and medtechs flex brand protection among Top 100 New Brands for 2023 appeared first on Clarivate.

Brands 52

Brands Report Analytics Consumers 52

InMoment XI

JANUARY 4, 2024

With 93% of consumers reading reviews before making a purchase, and 58% of consumers being willing to drive further or pay more for a product with good reviews, a good customer experience and brand reputation management have never been more critical than it is today. Use this feedback to make informed improvements and adjustments.

Retail 260

Retail Customer Experience Effort Score Social Media 260

BirdEye

DECEMBER 21, 2022

billion users by 2023. You’ll need to create video content if you want to find success on social media in 2023. They’re easier to produce and easier to consume, which is ideal because the average human attention span is just eight seconds. Crisis management will be a necessity in 2023. The growth of TikTok is unstoppable.

Social Media 97

Social Media Trends Video Brands 97

InMoment XI

APRIL 25, 2024

Did you know that over half of financial services consumers say they have low trust in their provider? And, of those consumers, only 34% of them would recommend their brand to friends and family. Since finances are such a personal part of our lives, consumers in the industry are the most withholding of their trust.

Financial 260

Financial Management Banking Insurance 260

Blake Morgan

JULY 29, 2023

In 2023, many companies are looking for ways to cut costs and tighten their purse strings, and many ( 55% ) customers have limited their non-essential spending. As the markets and consumers change, brands can’t simply stick with what they’ve done in the past. And those investments will likely be different than past spending.

Customer Experience 52

Customer Experience How To Contact Center Chatbots 52

BirdEye

JULY 24, 2023

Common challenges and solutions when doing customer feedback analysis Dos and don’ts of customer feedback analysis Use of AI in customer feedback analysis Best customer feedback analysis tools in 2023 FAQs on customer feedback analysis Improve your performance with Birdeye Insights What is customer feedback analysis? Better offers.

Analysis 98

Analysis Feedback Social Media Net Promoter Score 98

Optimove

MAY 4, 2023

The location-based marketing sphere is projected to grow to over $80 billion by 2025, and almost 80% of businesses are planning to implement location-based campaigns in 2023. Is location-based marketing worth exploring in 2023? Keep it real In 2023, shallow content that relies on unconvincing or over-scripted messaging won’t cut it.

Video 52

Video Social Media Connections Comparison 52

West Monroe

JULY 30, 2023

In our 2023 Outlook: The Future of the Banking Industry , we anticipated murky waters and a rising need for the use of digital solutions to better evaluate profitability, identify key customer touchpoints, and work to prevent deposit outflows and overconcentration. Download our 2023 Outlook. It’s no small feat.

Banking 52

Banking Multi-Channel Financial Customer Centricity 52

SurveySensum

OCTOBER 23, 2023

But doing a detailed comparison is a time-consuming process which is why this blog provides you with a list of the top 9 GetFeedback alternative tools. Limited Integrations A robust feedback management tool should come with integrations with different CRM and data analytics tools. Why Look For GetFeedback Alternative?

NPS 52

NPS Multi-Channel Survey Feedback 52

BirdEye

MAY 5, 2023

Top 16 free advertising sites Below are the top 18 free advertising sites that can help your company reach a wider audience and increase your brand visibility in 2023. You might think of Craigslist as the go-to site for consumers selling and looking for items. Even free ads require strategy, work, and analytics.

Advertising 98

Advertising Automotive Retail Sales 98

Lumoa

FEBRUARY 14, 2024

The internet has no shortage of platforms for consumers to share their unfiltered opinions about businesses. It starts even before a consumer has their first interaction with your company and is an ongoing process that continues even after a sale has been made. More Data-Driven Analytics Advanced analytics is enhancing the CX industry.

Strategy 208

Strategy Customer Experience How To Multi-Channel 208

West Monroe

JANUARY 24, 2023

Many organizations entered 2023 at a low point, leaving little room for error, and it’s still unclear whether this year will boom, bust, or end up somewhere in the middle. So how should leaders frame 2023 decision-making to deliver fast results—as well as lasting impact?

Strategy 52

Strategy Innovation e-support Healthcare 52

Optimove

OCTOBER 5, 2023

Many were uncovered in our 2023 Marketer’s survey that are below.  Others originate from our 2023 Marketing Fatigue survey. They see the need as our survey of consumers regarding marketing fatigue revealed that two-thirds of consumers (66%) want fewer marketing messages, and 27% feel they are bombarded by marketing messages.

Marketing 119

Marketing Survey B2C Loyalty 119

BirdEye

MARCH 24, 2023

Market development strategy focuses on the consumer and their journey right from awareness to loyalty and all the strategies employed to ensure they reach that loyalty stage. Analytical skills : A manager should have a good understanding of data analysis and interpretation to identify opportunities, assess risks, and make informed decisions.

Return on Investment 98

Return on Investment Social Media Sales Metrics 98

SurveySensum

JULY 24, 2023

That’s the magic of the “phygital” trend that’s taking the retail world by storm, and it’s only going to get bigger in 2023 and beyond. You can leverage data analytics and AI technology to understand customer preferences, behavior, and purchase history.

Retail 52

Retail Trends Self Service Customer Experience 52

West Monroe

DECEMBER 14, 2022

Attracting and retaining a quality workforce—both now and in the future—is a key challenge all manufacturers will need to address in 2023. 2023 Outlook: The Future of Manufacturing. Download our 2023 Outlook. The challenges, trends, and actions that will define the year in manufacturing. get the report.

Industry 52

Industry Return on Investment Report Course 52

CSM Magazine

MAY 5, 2023

Let’s look at the top degrees for aspiring writers in 2023 and their respective career paths. Graduates of this degree can pursue careers as editors, writers, teachers, librarians, public relations specialists, or any other profession that requires strong communication and analytical skills.

Social Media 52

Social Media Advertising Entertainment Culture 52

SurveySensum

JANUARY 5, 2023

“Did you know each year more than 30,000 new consumer products are launched and 95% of them fail” – Harvard Business School . Top 10 Product Feedback Tools in 2023. What are the 10 best Qualtrics competitors and alternatives in 2023 ? . Explore 10 Best Google Forms alternatives in 2023. But how to avoid it?

Tools 52

Tools Feedback Effort Score NPS 52

ECXO

JUNE 11, 2024

This transformation, driven by advanced data analytics, machine learning, and predictive technologies, is ushering in a new era of workplace efficiency and personalization. Automated resume screening, AI-powered interviews, and predictive analytics streamline the hiring process, making it faster and more efficient.

Employee Experience 108

Employee Experience Analysis Multi-Channel Employee Engagement 108

West Monroe

JANUARY 25, 2023

Still, not all dealmakers add data analytics capabilities to assess portfolio performance in real-time. Many portfolio companies are hunting for new sources of data monetization as we head into 2023. Giants like PepsiCo have employed both strategies to great financial success and little pushback from consumers. billion by 2027.

Analytics 52

Analytics Data Strategy Chatbots 52

NobelBiz

AUGUST 22, 2023

This results in fewer resources being consumed, thereby optimizing bandwidth usage. VOIP providers often bundle features like call analytics, on-hold music, auto-attendants, and call queuing into their standard offerings, delivering value without additional expenditure.

Analysis 98

Analysis Contact Center Telecommunications Self Service 98

Optimove

AUGUST 31, 2023

In this post, we explore the correlation between consumer demands for personalization and relevancy in marketing from brands, along with the challenges marketers face in leveraging first and zero-party data to deliver marketing communications that establish a personal connection with consumers.

Data 52

Data Marketing Multi-Channel B2C 52

BirdEye

MARCH 15, 2023

The platform’s most common audience is mainly Millennials and Gen Z, who prefer fast and visually appealing content that can be consumed on the go. Below are some of the emerging social media platforms that are gaining popularity in 2023. Usage patterns Instagram is widely used for shopping and e-Commerce.

Social Media 52

Social Media Data Entertainment Groups 52

Interactions

JUNE 22, 2023

Interactions surveyed 1,000 consumers from across the U.S. in March 2023 to better understand the current customer experience mindset. We compiled the findings in a report entitled “CX and the Consumer: Pitfalls and Possibilities.”

Customer Centricity 62

Customer Centricity Culture Strategy Touchpoint 62

West Monroe

NOVEMBER 14, 2022

Listen to Mike Treash, COO, and Patrick Stevenson, head of data & analytics, talk about the health plan’s pursuit of The Golden Record—a source of truth for all data related to their members. For this digital data conversation, we are in a very unique position because we can provide a complete view of that healthcare consumer experience.

Healthcare 52

Healthcare Hospitality Retail Consumers 52

CSM Magazine

JANUARY 25, 2023

Magnus Geverts shares his top tips for beating agent burnout—and the competition—in 2023. 2023 has arrived and the same tough economic challenges prevail, requiring urgent remedies to beat agent burnout and restore the contact centre to full health for a profitable New Year. Don’t know what they are?

Self Service 52

Self Service Gamification Analytics Tips 52

Forrester's Customer Insights

JANUARY 23, 2023

In 2023, Empowered Customers Are Engaging Differently With Brands In 2016, we introduced Forrester’s Empowered Customer Segmentation, based on consumer behavior we’ve been monitoring and analyzing since the 1997 launch of Forrester Analytics’ Consumer Technographics® survey data.

Brands 48

Brands Customer Experience Analytics Consumers 48

Comm100

DECEMBER 2, 2021

According to a recent survey, 50% of banking consumers want a seamless mix of physical and digital services during their buying journey. According to a study from Juniper Research , by 2023 chatbots will: – Provide operational cost savings of $7.3 Between 2018 and 2020, the adoption of chatbots increased by 67%. as add-ons.

Financial 236

Financial Trends Customer Experience Chatbots 236